German Content Moderator - Early Shift - Barcelona

📌 Core Information

🔹 Job Title: German Content Moderator - Early Shift - Barcelona

🔹 Company: Teleperformance Spain

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: Contractor, Temporary

🔹 Category: Customer Service & Support

🔹 Date Posted: April 15, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: Hybrid (3 days/week in-office)

🚀 Job Overview

Key aspects of this role include:

• Reviewing and filtering content on a popular social media platform
• Ensuring a safe user experience by enforcing community guidelines
• Working in a multicultural and international environment
• Opportunities for professional growth and development

ASSUMPTION: This role requires a high level of attention to detail, cultural awareness, and strong language skills. It may also involve exposure to sensitive content.

📋 Key Responsibilities

✅ Review and filter content on a popular social media platform

✅ Enforce community guidelines to ensure a safe user experience

✅ Collaborate with a diverse team in an international environment

✅ Maintain a high level of productivity and accuracy while working independently

ASSUMPTION: This role may require working with sensitive content and making decisions that impact users' experiences. It also involves maintaining a consistent work pace and quality.

🎯 Required Qualifications

Education: Mandatory studies finished (ESO or High School) with a Document to prove it. Higher studies titles are an added value.

Experience: No specific experience required, but experience in content moderation, customer service, or other contact center environments will be valued.

Required Skills:

• German C2 level and advanced English
• User-friendly PC skills: Office 365, CRM Database, and other internal platforms
• Goal-oriented and self-assertive
• Awareness of current cultural, political, and social events
• Affinity with social media platforms

Preferred Skills:

• Experience within content moderation, customer service, or other contact center environments

ASSUMPTION: While not explicitly stated, it's assumed that candidates should have strong communication skills, both written and verbal, in both German and English.

💰 Compensation & Benefits

Salary Range: €24,820.57 (Base salary €16,363.49 + Language bonus €1,550.20 + Complement €6,956.88)

Benefits:

• Feel Good program: Spanish lessons, quizzes with prizes, group activities
• Health Insurance discount
• Wellness and resilience program for mental and physical health
• Incentive plan regarding project KPIs achievement
• Free coffee and fruit
• Initial training and continued personal coaching

Working Hours: 38.5 hours/week, temporary contract (2 months + 2 months), Monday to Sunday with fixed working hours and 2 days off per week. Early Shift: 8:00 to 16:00h

ASSUMPTION: The salary range provided is an estimate based on the information given and industry standards for similar roles in Barcelona. The benefits listed are subject to change and may vary based on individual circumstances.

📌 Applicant Insights

🔍 Company Context

Industry: Teleperformance is a global digital business services company specializing in outsourcing and offshoring consulting. They provide advanced, digitally-powered business services to help brands streamline their business in meaningful and sustainable ways.

Company Size: Teleperformance is a large company with over 10,000 employees globally. This size can offer opportunities for career growth and diverse work environments.

Founded: Teleperformance was founded in 1978 and has since grown into a global leader in its industry.

Company Description:

• Teleperformance offers a wide range of services, including omnichannel, rightshore, contact center on demand, analytics solutions, and more.
• The company operates in multiple industries, such as B2B, B2C, and customer experience, and leverages AI and other technologies to provide innovative solutions.
• Teleperformance is committed to being a force of good in supporting communities, clients, and the environment.

Company Specialties:

• Omnichannel
• Rightshore
• Contact Center on Demand
• Analytics Solutions
• HomeBase
• VIP Solutions
• Sales
• Digital Solutions
• Face-to-Face
• Internet Interactions
• Technical Support
• BPO
• Credit and Collection
• Social Media
• AI

Company Website: http://www.tp.com

ASSUMPTION: Teleperformance's large size and global presence may offer opportunities for international travel or relocation. The company's focus on digital business services indicates a fast-paced and innovative work environment.

📊 Role Analysis

Career Level: This role is an entry-level position, ideal for candidates seeking to start their career in content moderation or customer service.

Reporting Structure: The role reports directly to the Team Manager or Supervisor.

Work Arrangement: The role is hybrid, with 3 days per week in the office and 2 days working from home (within 100km from the office).

Growth Opportunities:

• Professional development through initial training and continued personal coaching
• Opportunities to work on diverse projects and gain experience in different areas
• Potential for career progression within the company

ASSUMPTION: This role may provide opportunities for career growth, such as moving into team leadership or specialized roles within the company.

🌍 Location & Work Environment

Office Type: Modern office space, well-connected by public transport, and close to Glories shopping mall (Westfield).

Office Location(s): Barcelona, Catalonia, Spain

Geographic Context:

• Barcelona is the second-largest city in Spain and the capital of Catalonia, offering a vibrant cultural scene and a Mediterranean climate.
• The office is located in a bustling area with easy access to public transportation and nearby amenities.
• Catalonia is known for its unique culture, language, and history, which may influence the work environment.

Work Schedule: The role follows a fixed working hours schedule, with 2 days off per week. The early shift is from 8:00 to 16:00h.

ASSUMPTION: Working in Barcelona may offer candidates the opportunity to experience a dynamic and multicultural city with a rich history and vibrant cultural scene.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager or team
• Background check and onboarding

Key Assessment Areas:

• Language proficiency in German and English
• Cultural awareness and understanding of current events
• Attention to detail and ability to work independently
• Problem-solving skills and decision-making abilities

Application Tips:

• Highlight any relevant experience in content moderation, customer service, or related fields
• Demonstrate strong language skills and cultural awareness in your resume and cover letter
• Prepare for scenario-based questions that assess your ability to make decisions and handle challenging content

ATS Keywords: German, English, content moderation, customer service, social media, cultural awareness, PC skills, Office 365, CRM Database, goal-oriented, self-assertive

ASSUMPTION: The application process may involve assessments or tests to evaluate language skills and cultural awareness. It's essential to be prepared for these and demonstrate strong communication skills throughout the process.

🛠️ Tools & Technologies

• Office 365
• CRM Database
• Internal platforms and systems

ASSUMPTION: Familiarity with the mentioned tools and a willingness to learn and adapt to new technologies are essential for this role.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity
• Excellence
• Responsibility
• Empowerment

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and focused on continuous improvement

Self-Assessment Questions:

• Do you thrive in a multicultural and international work environment?
• Are you comfortable working with sensitive content and making decisions that impact users' experiences?
• Do you have strong communication skills and the ability to work independently?

ASSUMPTION: Teleperformance values employees who are adaptable, collaborative, and committed to delivering excellent customer experiences. Candidates should be prepared to demonstrate these qualities during the interview process.

⚠️ Potential Challenges

• Exposure to sensitive and potentially disturbing content
• High workload and pressure to maintain productivity and accuracy
• Working in a multicultural environment may present communication challenges
• Adapting to a hybrid work arrangement may require additional self-discipline and organization

ASSUMPTION: While this role offers many opportunities for growth and development, it also presents challenges that candidates should be prepared to face.

📈 Similar Roles Comparison

• This role differs from other content moderator positions in that it focuses on a popular social media platform and requires a high level of language proficiency in German and English.
• Teleperformance's global presence and focus on digital business services set it apart from other companies in the industry.
• Career paths within Teleperformance may include moving into team leadership, specialized roles, or opportunities in other countries.

ASSUMPTION: This role may be suitable for candidates interested in content moderation, customer service, or those looking to gain experience in a global company focused on digital business services.

📝 Sample Projects

• Reviewing and filtering content on a popular social media platform to ensure a safe user experience
• Collaborating with a diverse team to enforce community guidelines and maintain a high level of productivity
• Participating in training and development opportunities to improve language skills and cultural awareness

ASSUMPTION: These sample projects provide a glimpse into the day-to-day responsibilities and growth opportunities associated with this role.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by content moderators in this role?
• How does the team collaborate and support each other in maintaining productivity and accuracy?
• What opportunities are available for professional development and growth within the company?
• How does the company support employees working in a hybrid arrangement?
• What is the company's approach to work-life balance, and how is it enforced?

ASSUMPTION: Asking these questions can help candidates better understand the role, the work environment, and the company culture, enabling them to make an informed decision about their application.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your language skills, cultural awareness, and any relevant experience in content moderation or customer service
• Prepare a cover letter demonstrating your strong communication skills and enthusiasm for the role
• If applicable, prepare examples or a portfolio showcasing your language skills and relevant experience
• Follow up with the hiring manager or HR department one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.