📌 Core Information
🔹 Job Title: Global Account Director
🔹 Company: Elite Technology
🔹 Location: Chicago, Illinois, United States
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: April 29, 2025
🔹 Experience Level: 7-10 years
🔹 Remote Status: Remote OK (Flexible remote work model)
🚀 Job Overview
Key aspects of this role include:
- Managing and growing a portfolio of global, multi-million dollar client relationships
- Serving as the primary executive contact for strategic accounts
- Developing and executing comprehensive account strategies
- Identifying and closing new revenue opportunities
- Representing Elite at key industry events and client meetings
ASSUMPTION: This role requires a strategic mindset, strong relationship-building skills, and a deep understanding of legal technology and ERP systems.
📋 Key Responsibilities
✅ Own and grow a portfolio of global, multi-million dollar client relationships, ensuring long-term satisfaction and expansion
✅ Serve as the primary executive contact for strategic accounts, positioning yourself as a trusted advisor to legal and finance leaders
✅ Develop and execute comprehensive account strategies aligned with each client’s goals and industry trends
✅ Lead Quarterly Business Reviews (QBRs), engaging cross-functional teams to deliver measurable client outcomes
✅ Identify and close new revenue opportunities, including upsells, cross-sells, and transitions from on-prem to cloud
✅ Deliver persuasive product demos and executive-level presentations to showcase value and ROI
✅ Collaborate with internal teams—including product, implementation, and customer success—to ensure exceptional delivery
✅ Track pipeline and performance through Salesforce and other CRM tools to drive results and accountability
✅ Stay ahead of legal industry trends and competitive positioning to guide consultative sales conversations
✅ Represent Elite at key industry events and client meetings as a senior commercial leader
ASSUMPTION: This role involves a high degree of autonomy and requires strong organizational skills to manage multiple accounts and projects simultaneously.
🎯 Required Qualifications
Education: Bachelor's degree required; MBA or equivalent business training preferred
Experience: 7-10 years of experience in enterprise SaaS sales and account management, preferably in legal tech or legal services
Required Skills:
- Proven success managing and growing multi-million dollar enterprise accounts in complex B2B environments
- Deep experience selling ERP, financial, or business management software solutions
- Fluency in value-based and strategic selling methodologies (e.g., MEDDIC, Challenger, SPIN, etc.)
- Demonstrated success in driving client ARR growth through strategic account development and expansion initiatives
- Ability to build and maintain long-term relationships with senior stakeholders, including CFOs, CIOs, GCs, and Managing Partners
- Strong presentation, negotiation, and commercial storytelling skills with the ability to influence C-level buyers
- Proficiency in Salesforce and other sales technology platforms
Preferred Skills:
- Experience in sales leadership or team mentorship roles
ASSUMPTION: Candidates with experience in legal technology or legal services are strongly preferred, as they will have a better understanding of the industry and client needs.
💰 Compensation & Benefits
Salary Range: $130,000 - $150,000 + variable component (Based on industry standards for a Global Account Director role in the United States)
Benefits:
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
Working Hours: Full-time (40 hours per week) with flexible remote work options
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development, focusing on legal technology and business operations solutions for law firms
Company Size: 501-1,000 employees (Mid-sized company offering a mix of corporate and remote work environments)
Founded: 1947 (Over 70 years of experience in the legal technology industry)
Company Description:
- Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business
- Their cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting
- Elite supports over 400 firms worldwide, with three-quarters of the Am Law 200 and four-fifths of the Global 200 relying on at least one Elite solution
Company Specialties:
- Software development for legal technology
- Legal practice management
- Financial management for law firms
- Performance management and business intelligence
- Workflow and integrated solutions
- Business development for law firms
- Risk management and financial management
Company Website: www.elite.com
ASSUMPTION: Elite Technology is a well-established company with a strong reputation in the legal technology industry, offering a mix of corporate and remote work environments to accommodate different work preferences.
📊 Role Analysis
Career Level: Senior-level role with a focus on strategic account management and revenue growth
Reporting Structure: This role reports directly to the Senior Vice President of Sales and will have cross-functional collaboration with product, implementation, and customer success teams
Work Arrangement: Flexible remote work model, allowing employees to choose a workspace within their home country that best fits their needs
Growth Opportunities:
- Potential for career advancement within the sales organization or other departments
- Opportunities to work with and learn from senior leaders in the legal technology industry
- Chance to grow and develop strategic account management skills
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with exposure to senior leadership and the chance to make a significant impact on the company's revenue and client satisfaction.
🌍 Location & Work Environment
Office Type: Elite Technology offers a flexible remote work model, with corporate offices in New York, Los Angeles, Costa Rica, and the Philippines
Office Location(s): Chicago, Illinois, United States (Primary location for this role)
Geographic Context:
- Chicago is a major city in the United States, offering a diverse range of cultural, recreational, and professional opportunities
- The city is home to a thriving legal industry, with numerous law firms and corporate legal departments
- Chicago has a humid continental climate, with cold winters and warm summers
Work Schedule: Full-time (40 hours per week) with flexible remote work options
ASSUMPTION: The flexible remote work model allows employees to balance their work and personal lives more effectively, while still providing opportunities for in-person collaboration and team-building.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- In-depth interview with senior leadership
- Final interview with the Senior Vice President of Sales
- Background check and offer extension
Key Assessment Areas:
- Sales skills and experience
- Industry knowledge and understanding of legal technology
- Strategic thinking and problem-solving abilities
- Relationship-building and communication skills
Application Tips:
- Tailor your resume and cover letter to highlight your experience in enterprise SaaS sales, account management, and legal technology
- Demonstrate your understanding of Elite Technology's products and services, and how your skills and experience align with the role's requirements
- Prepare for behavioral interview questions that focus on your sales experience, strategic thinking, and relationship-building skills
ATS Keywords: Enterprise SaaS Sales, Account Management, Legal Technology, ERP Systems, Value-Based Selling, Client Relationship Management, Presentation Skills, Negotiation Skills, Salesforce, Strategic Selling, Client Growth, Cross-Selling, Cloud Transition, Consultative Sales
ASSUMPTION: The interview process for this role will focus on assessing the candidate's sales skills, industry knowledge, and strategic thinking abilities, as well as their cultural fit with Elite Technology's values and work environment.
🛠️ Tools & Technologies
- Salesforce
- CRM software
- Microsoft Office Suite
- Video conferencing tools (e.g., Zoom, Microsoft Teams)
ASSUMPTION: The tools and technologies required for this role are standard for enterprise SaaS sales and account management, with a focus on CRM software and video conferencing tools for remote collaboration.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Innovation
- Collaboration
- Integrity
- Excellence
Work Style:
- Results-driven and autonomous
- Strong communication and interpersonal skills
- Adaptable and resilient
- Strategic and analytical thinker
Self-Assessment Questions:
- How do you approach building and maintaining long-term relationships with senior stakeholders?
- Can you provide an example of a time when you successfully navigated a complex, high-value account to drive revenue growth?
- How do you stay up-to-date with industry trends and competitive positioning in the legal technology space?
ASSUMPTION: Elite Technology values candidates who are customer-focused, innovative, collaborative, and results-driven, with a strong work ethic and a commitment to excellence.
⚠️ Potential Challenges
- Managing multiple, complex, high-value accounts simultaneously
- Balancing remote work and in-person collaboration effectively
- Adapting to a fast-paced, growth-focused work environment
- Developing and maintaining strong relationships with senior stakeholders across different time zones
ASSUMPTION: The Global Account Director role presents unique challenges, including managing multiple accounts, balancing remote work and in-person collaboration, and adapting to a fast-paced, growth-focused work environment.
📈 Similar Roles Comparison
- This role differs from other enterprise SaaS sales and account management positions in its focus on the legal technology industry and the need for deep understanding of legal firm operations and finance
- Compared to other strategic account management roles, this position requires a higher level of industry-specific knowledge and a stronger focus on value-based and strategic selling methodologies
- Career progression in this role may involve moving into senior sales leadership or other executive positions within the company
ASSUMPTION: The Global Account Director role is unique in its focus on the legal technology industry and requires a higher level of industry-specific knowledge and strategic selling skills compared to other enterprise SaaS sales and account management positions.
📝 Sample Projects
- Developing a comprehensive account strategy for a multi-million dollar law firm, including product demos, executive-level presentations, and QBR planning
- Identifying and closing new revenue opportunities through upsells, cross-sells, and cloud transitions for a portfolio of strategic accounts
- Collaborating with internal teams to deliver exceptional client outcomes, including product implementation, customer success, and ongoing support
ASSUMPTION: The sample projects for this role involve strategic planning, consultative selling, and cross-functional collaboration to deliver exceptional client outcomes and drive revenue growth.
❓ Key Questions to Ask During Interview
- How does Elite Technology support the growth and development of its Global Account Directors?
- Can you describe the team structure and dynamics within the sales organization?
- How does Elite Technology approach client ARR growth and strategic account development?
- What are the most important qualities and skills for success in this role, according to the hiring manager?
- How does Elite Technology foster a culture of innovation and collaboration within its sales teams?
ASSUMPTION: Asking insightful questions during the interview process demonstrates your interest in the role and provides valuable information about the company's culture, work environment, and growth opportunities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your experience in enterprise SaaS sales, account management, and legal technology
- Prepare for behavioral interview questions that focus on your sales experience, strategic thinking, and relationship-building skills
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
