📌 Core Information
🔹 Job Title: Global Content Alliances Support Associate
🔹 Company: Clarivate
🔹 Location: R186- Ann Arbor (Hybrid)
🔹 Job Type: Full-Time
🔹 Category: Information Services
🔹 Date Posted: April 9, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Hybrid
🚀 Job Overview
Key aspects of this role include:
- Supporting content licensing agreements and maintaining relationships with existing content providers
- Researching publisher inquiries and addressing concerns
- Negotiating agreements and permission letters with new and existing content partners
- Collaborating with internal teams to resolve operational and procedural issues related to content
- Working in a global team dedicated to content licensing and management of publisher relationships
ASSUMPTION: This role requires strong communication, research, and problem-solving skills, as well as the ability to work effectively in a global team environment.
📋 Key Responsibilities
✅ Research and respond to publisher inquiries using internal databases, external sources, and coordination with cross-functional teams
✅ Address publisher concerns, maintain accounts, and handle special initiatives, including escalations and administrative requests
✅ Negotiate agreements and permission letters with new and existing content partners through effective communication
✅ Maintain publisher accounts by updating records, researching opportunities, and ensuring data accuracy in internal systems
✅ Support content evaluations by managing licensing opportunities and assisting Alliance Managers
✅ Collaborate with internal teams (Global Content Alliances, Product Management, Content Operations, Customer Service, and Finance) to resolve operational and procedural issues related to content
ASSUMPTION: The role involves a mix of administrative tasks, research, negotiation, and collaboration with various teams to ensure smooth content licensing processes and strong publisher relationships.
🎯 Required Qualifications
Education: Bachelor’s degree or equivalent, relevant work experience
Experience: 1+ years of customer support experience
Required Skills:
- Excellent communication and negotiation skills
- Strong research and problem-solving abilities
- Proficient in using internal databases and external sources
- Ability to work effectively in a global team environment
- Familiarity with higher education, education technology, or publishing industries (preferred)
Preferred Skills:
- Experience in higher education, education technology, or publishing industries
ASSUMPTION: While a Bachelor’s degree is preferred, relevant work experience may be considered in lieu of formal education.
💰 Compensation & Benefits
Salary Range: $45,000 - $55,000 per year (based on industry standards for entry-level roles in the Information Services sector in the United States)
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Tuition reimbursement
Working Hours: This is a hybrid, full-time position with standard working hours Monday through Friday, 9:00 AM to 5:00 PM (with a one-hour lunch break).
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and Clarivate's internal compensation structure.
📌 Applicant Insights
🔍 Company Context
Industry: Clarivate operates in the Information Services industry, providing transformative intelligence through enriched data, insights, and analytics, workflow solutions, and expert services in Academia & Government, Intellectual Property, and Life Sciences & Healthcare.
Company Size: Clarivate is a large organization with over 10,000 employees globally, offering a wide range of career opportunities and a diverse work environment.
Founded: Clarivate was founded in 2016, following the spin-off from Thomson Reuters.
Company Description:
- Clarivate is a leading global provider of transformative intelligence
- Offers enriched data, insights, and analytics, workflow solutions, and expert services
- Supports the Academia & Government, Intellectual Property, and Life Sciences & Healthcare sectors
Company Specialties:
- Scientific and academic research
- Patent analytics and regulatory standards
- Pharmaceutical and biotech intelligence
- Trademark protection
- Domain brand protection
- Intellectual property management
- Life science research
- Patent analytics
- Regulatory Standards
- Technology
- Trademark Research
- IP and Standards
- Intellectual Property Management
- Anti-Fraud
- Brand Protection
- Anti-Piracy
- Proprietary Software
- Data analytics
- Predictive data
- Clinical Trial Research
- and Competitive Intelligence
Company Website: www.clarivate.com
ASSUMPTION: Clarivate's extensive range of services and global presence provide numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is an entry-level or early-career position, offering an opportunity to gain experience in content licensing and alliance management within a global organization.
Reporting Structure: The Global Content Alliances Support Associate will report directly to the Global Content Alliances team and work closely with various internal teams, including Product Management, Content Operations, Customer Service, and Finance.
Work Arrangement: This is a hybrid role, requiring employees to work on-site at the R186- Ann Arbor location for a portion of their workweek, with the remainder of the time worked remotely.
Growth Opportunities:
- Developing expertise in content licensing and alliance management
- Expanding knowledge of the higher education, education technology, or publishing industries
- Gaining experience working in a global team environment
- Potential opportunities for career progression within Clarivate's global organization
ASSUMPTION: This role offers a strong foundation for a career in content licensing, alliance management, or related fields within the Information Services industry.
🌍 Location & Work Environment
Office Type: Clarivate's R186- Ann Arbor office is a hybrid work environment, offering both on-site and remote work options.
Office Location(s): R186- Ann Arbor, Michigan, United States
Geographic Context:
- Ann Arbor is a city in the U.S. state of Michigan, located about 40 miles west of Detroit
- Home to the University of Michigan, Ann Arbor offers a vibrant college town atmosphere
- The city is known for its arts, culture, and outdoor recreation opportunities
Work Schedule: Standard working hours are Monday through Friday, 9:00 AM to 5:00 PM, with a one-hour lunch break. The hybrid work arrangement allows for some flexibility in working hours and location.
ASSUMPTION: The hybrid work environment offers a balance between on-site collaboration and remote work flexibility, catering to different work preferences and needs.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-depth interview with the Global Content Alliances team
- Background check and offer extension
Key Assessment Areas:
- Communication and negotiation skills
- Research and problem-solving abilities
- Understanding of higher education, education technology, or publishing industries (preferred)
- Ability to work effectively in a global team environment
Application Tips:
- Highlight relevant experience and skills in your resume, focusing on customer support, research, and negotiation
- Tailor your cover letter to demonstrate your understanding of the role and your fit with Clarivate's company culture
- Prepare examples of your research, negotiation, and problem-solving skills to discuss during the interview
ATS Keywords: Customer Support, Content Licensing, Research, Negotiation, Account Management, Data Accuracy, Collaboration, Problem Solving, Communication, Higher Education, Publishing, Administrative Support, Content Evaluation, Cross-Functional Coordination, Operational Issues, Special Initiatives
ASSUMPTION: The application process may vary depending on the specific needs of the hiring team and the volume of applicants. Staying informed about the company and the role will help you prepare for each stage of the interview process.
🛠️ Tools & Technologies
- Internal databases and external sources for research
- Communication and collaboration tools (e.g., email, instant messaging, video conferencing)
- Project management and task tracking tools (e.g., Asana, Trello)
- Customer relationship management (CRM) software (e.g., Salesforce)
ASSUMPTION: The specific tools and technologies used may vary depending on the team and the organization's internal systems.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Innovation
- Performance
- Collaboration
- Accountability
Work Style:
- Global team environment
- Strong communication and collaboration skills
- Adaptability and flexibility
- Problem-solving mindset
- Attention to detail
Self-Assessment Questions:
- Do you have strong communication and negotiation skills, and can you effectively work with diverse global teams?
- Are you comfortable working in a hybrid environment, balancing on-site and remote work?
- Do you have a proven track record of success in customer support, research, and problem-solving roles?
ASSUMPTION: Clarivate values employees who are adaptable, collaborative, and committed to delivering high-quality work in a global team environment.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced, global environment
- Navigating complex internal systems and processes
- Adapting to changes in priorities and workflows
- Working effectively with diverse teams and stakeholders
ASSUMPTION: These challenges can be overcome with strong communication, adaptability, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Compared to other content alliance support roles, this position offers a broader range of responsibilities and the opportunity to work with a global team
- In the Information Services industry, content licensing and alliance management play a crucial role in driving business growth and success
- This role offers a strong foundation for a career in content licensing, alliance management, or related fields within the Information Services industry
ASSUMPTION: Understanding the unique aspects of this role and how it compares to similar positions in the industry will help you determine if it is the right fit for your career goals.
📝 Sample Projects
- Researching and responding to publisher inquiries, ensuring accurate and timely resolution
- Negotiating agreements and permission letters with new and existing content partners
- Collaborating with internal teams to resolve operational and procedural issues related to content
- Managing publisher accounts and ensuring data accuracy in internal systems
ASSUMPTION: These sample projects provide a snapshot of the day-to-day responsibilities and tasks associated with the Global Content Alliances Support Associate role.
❓ Key Questions to Ask During Interview
- How does this role support the broader goals of the Global Content Alliances team and Clarivate as a whole?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does Clarivate support the professional development and growth of its employees in this role?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Clarivate foster a culture of collaboration and innovation in its global teams?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant experience and skills in customer support, research, and negotiation
- Write a cover letter that demonstrates your understanding of the role and your fit with Clarivate's company culture
- Prepare examples of your research, negotiation, and problem-solving skills to discuss during the interview
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
