📌 Core Information
🔹 Job Title: Global Content Production Manager
🔹 Company: Western Union
🔹 Location: Santa Ana, Costa Rica
🔹 Job Type: Full-Time, Hybrid (3 days on-site)
🔹 Category: Financial Services
🔹 Date Posted: July 14, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Leading end-to-end global digital content production workflows
- Managing cross-functional teams and stakeholders
- Optimizing production processes and tools
- Ensuring content quality, accuracy, and compliance
- Collaborating with various teams, including marketing, product, engineering, and legal
ASSUMPTION: This role requires a high level of organization, communication, and leadership to manage complex, global content production processes.
📋 Key Responsibilities
✅ Lead end-to-end global digital content production workflows, ensuring accuracy, timeliness, and alignment with business goals
✅ Manage production deployments, including go-live schedules, staging reviews, stakeholder approvals, and post-deployment validation
✅ Own and optimize production task management tools to track requests, prioritize work, and maintain transparency with stakeholders
✅ Oversee workload distribution and resource planning to ensure efficiency and quality
✅ Conduct regular performance reviews, support career development, and organize team-building initiatives
✅ Act as the escalation point for production issues, proactively removing blockers to maintain momentum
✅ Serve as the primary liaison between the content production team and key partners, facilitating seamless communication and alignment across teams to support shared objectives
✅ Continuously refine production standards, workflows, and deployment processes to drive efficiency and scalability
✅ Ensure all content adheres to brand, legal, SEO, and accessibility guidelines, with a strong customer-first focus
✅ Identify and implement tools and automation opportunities to reduce manual effort and minimize errors
✅ Define, track, and report on key production KPIs and deployment success metrics
✅ Provide regular updates on production health, team performance, and project status to senior leadership
ASSUMPTION: This role involves a high degree of multitasking, prioritization, and stakeholder management, requiring strong organizational skills and adaptability.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Communications, Marketing, or a related discipline)
Experience: Proven experience (5-10 years) in localization or translation management, digital content production, web operations, and digital project management within global or multi-market environments
Required Skills:
- Proven leadership and team management capabilities
- Extensive hands-on experience with project and task management tools, particularly Jira
- Strong background in working with Content Management Systems (CMS) and overseeing production deployment processes
- In-depth understanding of digital production workflows, web technologies, and best practices for deployment
- Skilled in managing complex, cross-functional projects across multiple time zones, with the ability to prioritize and balance competing demands
- Excellent communication, collaboration, and stakeholder engagement skills
- Meticulous attention to detail, with a strong focus on quality and a proactive, problem-solving mindset
- Experience collaborating with SEO and engineering teams to deliver optimized digital solutions
- Proficient in web analytics tools, including Google Search Console, Adobe Analytics, and Screaming Frog
Preferred Skills:
- Fluency in multiple languages
- Experience working with global teams and managing remote employees
- Knowledge of Western Union's products and services
ASSUMPTION: This role requires a well-rounded professional with a strong background in digital content production and project management, as well as proven leadership and communication skills.
💰 Compensation & Benefits
Salary Range: $70,000 - $110,000 USD per year (Estimated based on industry standards for the role, experience level, and location)
Benefits:
- Short-Term Incentives
- Multiple Health Insurance Options
- Accident and Life Insurance
- Access to Best-In-Class Development Platforms
- Asociación Solidarista
- In House Company Doctor Services
- Transportation Services Options
- Referral Program Award
- Employee Resource Groups (ERG) and Committees to Volunteer With
- Pan American Medical and Life Insurance
- Cafeteria Discounts
Working Hours: Full-time, with flexible hours and a hybrid work arrangement (3 days on-site)
ASSUMPTION: The salary range is estimated based on industry standards for the role, experience level, and location. Actual compensation may vary based on qualifications and Western Union's compensation practices.
📌 Applicant Insights
🔍 Company Context
Industry: Western Union operates in the financial services industry, specifically in money transfer services, business financial services, bill payment, and digital financial services.
Company Size: Western Union has 5,001-10,000 employees globally, providing a large, established environment for career growth and development.
Founded: Western Union was founded in 1851 and has since grown into a global leader in financial services, with a presence in over 200 countries and territories.
Company Description:
- Western Union is a global leader in cross-border, cross-currency money movement
- The company's omnichannel platform connects the digital and physical worlds and makes it easy for consumers and businesses to send, receive, and spend money in more than 130 currencies across 200 countries and territories
- Western Union moves money for better
Company Specialties:
- Money Transfer Services
- Business Financial Services
- Bill Payment
- Financial Services
- Financial Technology
- Digital Applications
- Digital Payments
- Digital Money Transfer
Company Website: westernunion.com
ASSUMPTION: Western Union's extensive global presence and diverse range of financial services offer numerous opportunities for career growth and development within the company.
📊 Role Analysis
Career Level: This role is at the mid-level management career stage, requiring proven experience and leadership skills.
Reporting Structure: The Global Content Production Manager reports directly to the Senior Manager, Content Production, and oversees a team of content production specialists.
Work Arrangement: This role follows a hybrid work arrangement, with employees expected to work on-site for three days a week.
Growth Opportunities:
- Potential advancement to a senior management role within the content production team
- Expansion into related roles within Western Union's digital or financial services divisions
- International relocation opportunities, given Western Union's global presence
ASSUMPTION: This role provides ample opportunities for career growth and development within Western Union's global organization.
🌍 Location & Work Environment
Office Type: Western Union's Santa Ana office is a modern, collaborative workspace designed to facilitate team interaction and productivity.
Office Location(s): Parque Empresarial Forum II, Frente a Bosques de Lindora, edificio B, 1er Piso, Santa Ana, San Jose 333-1150, CR
Geographic Context:
- Santa Ana is a bustling city in the central valley of Costa Rica, offering a mix of urban and natural environments
- The city is known for its vibrant culture, diverse dining options, and proximity to beaches and outdoor activities
- Costa Rica is a bilingual country, with Spanish as the official language and English widely spoken, particularly in business settings
Work Schedule: The hybrid work arrangement allows for flexibility in scheduling, with employees expected to work on-site for three days a week.
ASSUMPTION: Western Union's Santa Ana office provides a modern, collaborative work environment, with ample opportunities for professional growth and development in a vibrant, multicultural city.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the HR team
- Technical assessment or case study presentation
- Final on-site or video interview with the hiring manager and team members
Key Assessment Areas:
- Problem-solving skills and approach to content production challenges
- Leadership and team management capabilities
- Communication and collaboration skills, particularly with cross-functional teams
- Technical proficiency with project management tools, CMS, and web analytics
- Cultural fit and alignment with Western Union's values and mission
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of Western Union's products and services in your application materials
- Prepare for behavioral interview questions focused on leadership, problem-solving, and collaboration
- Research Western Union's company culture and values to show your fit and enthusiasm for the role
ATS Keywords: Digital Content Production, Project Management, Localization, Team Management, Stakeholder Engagement, SEO Collaboration, Web Technologies, CMS, Task Management Tools, Web Analytics
ASSUMPTION: Western Union's interview process is designed to assess candidates' technical skills, leadership capabilities, and cultural fit for the role and the organization.
🛠️ Tools & Technologies
- Jira
- Content Management Systems (CMS)
- Web analytics tools (Google Search Console, Adobe Analytics, Screaming Frog)
- Microsoft Office Suite
- Project management tools (e.g., Asana, Trello, or similar)
ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role, as they are used daily for content production, project management, and team collaboration.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Collaborative
- Inclusive
- Agile
- Respectful
Work Style:
- Fast-paced and dynamic, with a focus on delivering results and driving continuous improvement
- Collaborative and team-oriented, with a strong emphasis on cross-functional communication and alignment
- Customer-focused, with a commitment to delivering exceptional customer experiences
Self-Assessment Questions:
- Do you thrive in fast-paced, dynamic environments, and are you comfortable managing multiple priorities and competing demands?
- Are you an effective communicator and collaborator, with experience working with diverse teams and stakeholders?
- Do you have a strong customer focus, and are you committed to delivering exceptional customer experiences?
ASSUMPTION: Western Union's company culture emphasizes customer-centricity, collaboration, and inclusivity, with a focus on driving results and continuous improvement in a fast-paced, dynamic environment.
⚠️ Potential Challenges
- Managing complex, global content production workflows and teams across multiple time zones
- Balancing competing demands and priorities from various stakeholders
- Keeping up with industry trends and best practices in digital content production and project management
- Adapting to a hybrid work arrangement and maintaining productivity and team cohesion in a virtual environment
ASSUMPTION: These challenges require strong organizational skills, adaptability, and a proactive, problem-solving mindset to overcome.
📈 Similar Roles Comparison
- Compared to related roles, such as Digital Content Manager or Senior Content Producer, this role places a greater emphasis on leadership, team management, and cross-functional collaboration
- Within the financial services industry, this role is unique in its focus on global content production and its intersection with various teams, including marketing, product, engineering, and legal
- Career progression in this role may lead to senior management positions within content production or related divisions within Western Union
ASSUMPTION: This role offers unique opportunities for career growth and development within Western Union's global organization, with a focus on leadership, team management, and cross-functional collaboration.
📝 Sample Projects
- Managing the content production lifecycle for a global marketing campaign, from intake to deployment, ensuring accuracy, timeliness, and alignment with business goals
- Optimizing production workflows and tools to improve efficiency and reduce manual effort, resulting in a 20% reduction in production time
- Collaborating with SEO and engineering teams to deliver optimized digital solutions, improving organic traffic by 15% within three months
ASSUMPTION: These sample projects demonstrate the key responsibilities and required skills for success in this role, with a focus on leadership, problem-solving, and cross-functional collaboration.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the content production team, and how this role fits into the broader organization?
- How does the company support the professional development and growth of employees in this role?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the company foster a culture of innovation and continuous improvement within the content production team?
- What are the most significant challenges facing the content production team, and how can this role help address them?
ASSUMPTION: Asking these questions demonstrates your interest in the role, the team, and the company, and provides valuable insights into the work environment and expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions focused on leadership, problem-solving, and collaboration
- Research Western Union's company culture and values to show your fit and enthusiasm for the role
- Follow up with the hiring manager or HR team one week after your final interview, inquiring about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
