GO Creative Ops Lead

📌 Core Information

🔹 Job Title: GO Creative Ops Lead

🔹 Company: RR Donnelley

🔹 Location: Phoenix, Arizona, United States

🔹 Job Type: Full-time

🔹 Category: Marketing Services

🔹 Date Posted: 2025-06-26

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Overseeing all aspects of services provided on a specific shift, including staff management, workflow, and quality assurance
• Serving as the primary point of contact for service activities and client communication
• Ensuring timely job completion while maintaining high-quality standards
• Analyzing requests, deciding how they should be performed, and determining the appropriate resource to handle them
• Providing feedback to management and team members on performance and quality

ASSUMPTION: This role requires a high level of organization, multitasking, and strong communication skills to manage multiple projects and teams effectively.

📋 Key Responsibilities

✅ Oversight of the team schedule and relevant client communications surrounding changes to the standard working hours of the team

✅ Analyze and route incoming tasks to the appropriate resource for completion

✅ Serve as primary point of contact for incoming requests to the department across all applicable service lines

✅ Interface with client teams to gather detailed information in order to better understand the nature and requirements of their request

✅ Build detailed job tickets for each request using the workflow management tool

✅ Review quality of Word processing and proofreading requests

✅ Release jobs to requester using professional communication skills, and inform requestors of any important details that were discovered during job production

✅ Ensure timely return of all jobs; and reach out to requestors to renegotiate deadlines and communicate job challenges when necessary

✅ Provide feedback to management and/or team members on performance and quality

✅ Analyze requests to decide how request should be performed and to determine the appropriate resource to handle the request

✅ Direct requests to appropriate departments and coordinate with local and off-site office resources

✅ For respective shifts, ensure all work is performed according to prioritized schedules/deadlines - and that all deadlines are met or effectively renegotiated according to established SLAs

✅ Work with local managers to review service metrics and identify variances and areas of opportunities

✅ Ensure effective communication and relationships with end users across all service offerings

✅ Oversee quality control processes and ensure all requirements are adhered to, including conducting spot checks on all work from time-to-time during the project lifecycle

✅ Assist in analysis of client feedback and provide accurate reports/analysis to local managers

✅ Provide level two escalation point for issue troubleshooting

✅ Deliver support for specialty projects as required

✅ Identify and offer ideas on service/process enhancements to the local manager based on client feedback or service level metric performance

✅ Monitor and maintain policies and procedures to staff

ASSUMPTION: This role involves a high degree of multitasking, prioritization, and problem-solving to ensure smooth operation of the creative services on a specific shift.

🎯 Required Qualifications

Education: Associate's Degree in discipline related to functional work

Experience: 3+ years experience in similar role and industry

Required Skills:

• Prior team lead or supervisory experience preferred
• Ability to work independently with limited supervision
• Ability to produce accurate work product and strong attention to detail
• Flexibility to work overtime if required
• Excellent knowledge Microsoft Word, Excel, PowerPoint
• Excellent written and oral communication with ability to state messages in a clear manner and analytical skills
• Provide premiere service to clients with a “can do” attitude

Preferred Skills:

• Experience and exposure to any of the below legal software applications: Microsoft Office Word, PowerPoint, Excel, Visio, Outlook, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace
• Experience and exposure in any of the legal word processing tasks below: Creating TOAs, TOCs, inserting automated cross references, converting PDFs to Word using a variety of software, applying Word styles using macros, troubleshooting problem documents including redlines and documents containing multiple numbering schemes, style separators, cross references, and other automated fields
• Experience redacting, revising, and bookmarking PDFs using Adobe Acrobat Prior document processing experience in a team environment Knowledge of Legal terminology and procedures a plus

ASSUMPTION: While an Associate's Degree is the minimum requirement, candidates with a Bachelor's Degree or relevant certifications may have an advantage in the application process.

💰 Compensation & Benefits

Salary Range: $55,100 to $82,700/year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location.

Benefits:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Paid Time Off
• Disability Insurance
• 401(k) with Company Match
• Life Insurance
• Parental Leave
• Adoption Assistance
• Tuition Assistance
• Employer/Partner Discounts

Working Hours: Full-time, with flexibility to work overtime if required

ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's qualifications and the company's assessment of their fit for the role.

📌 Applicant Insights

🔍 Company Context

Industry: RR Donnelley operates in the Marketing Services industry, providing a wide range of solutions that elevate engagement across the complete customer journey. The company offers creative execution and business process consulting services to a diverse client base, including 93% of the Fortune 100.

Company Size: RR Donnelley is a large organization with over 10,000 employees, providing ample opportunities for career growth and collaboration.

Founded: RR Donnelley was founded in 1864 and has since grown into a global leader in its industry, with a rich history of innovation and client success.

Company Description:

• RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey.
• The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact.
• With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Company Specialties:

• Marketing Services
• Printing Services
• Supply Chain Solutions
• Creative Execution
• Business Process Consulting

Company Website: http://www.rrd.com

ASSUMPTION: RR Donnelley's extensive experience and global presence make it an attractive employer for candidates seeking a stable and growth-oriented work environment.

📊 Role Analysis

Career Level: This role is suitable for candidates with 2-5 years of experience in a similar role, seeking to advance their career in a leadership capacity within the creative operations field.

Reporting Structure: The GO Creative Ops Lead reports directly to the local manager and works closely with various departments, including client teams, to ensure smooth operation of the creative services on a specific shift.

Work Arrangement: This is an on-site role, with flexibility to work overtime if required. The specific shift schedule may vary based on business needs and client demands.

Growth Opportunities:

• Progression to a senior leadership role within the creative operations department
• Expansion into other areas of the business, such as business development or client management
• Development of specialized skills and expertise in specific service lines or client verticals

ASSUMPTION: Successful candidates in this role will have a strong track record of leadership, problem-solving, and client management, with a demonstrated ability to thrive in a fast-paced, dynamic work environment.

🌍 Location & Work Environment

Office Type: The Phoenix office is a modern, collaborative workspace designed to foster creativity and productivity.

Office Location(s): 35 West Wacker Drive, Chicago, Illinois 60601, US

Geographic Context:

• The Phoenix metropolitan area is the fifth most populous city in the United States, offering a diverse range of cultural, recreational, and entertainment options.
• The city enjoys a desert climate, with mild winters and hot summers, providing ample opportunities for outdoor activities and leisure.
• Phoenix is a major hub for the technology, healthcare, and finance industries, offering a strong job market and ample opportunities for professional growth.

Work Schedule: The work schedule for this role is typically Monday through Friday, with the possibility of overtime or weekend work as needed to meet client demands.

ASSUMPTION: Candidates should be comfortable working in a fast-paced, dynamic environment and be able to adapt to changing priorities and deadlines.

💼 Interview & Application Insights

Typical Process:

• Initial phone or video screen to assess qualifications and cultural fit
• On-site or virtual interview with the hiring manager and/or team members to discuss the role in more detail and assess technical skills
• Final interview with senior leadership to evaluate fit for the organization and discuss career growth opportunities

Key Assessment Areas:

• Problem-solving skills and ability to manage multiple projects simultaneously
• Strong communication and interpersonal skills, with a demonstrated ability to build and maintain effective relationships with clients and team members
• Attention to detail and commitment to quality assurance
• Adaptability and flexibility in a fast-paced, dynamic work environment

Application Tips:

• Highlight relevant experience and achievements in your resume, with a focus on leadership, problem-solving, and client management skills
• Tailor your cover letter to the specific role and company, demonstrating your understanding of the position and how your skills and experience make you a strong fit
• Prepare for behavioral interview questions that assess your ability to manage multiple projects, prioritize tasks, and communicate effectively with clients and team members

ATS Keywords: GO Creative, Team Lead, Creative Operations, Workflow Management, Quality Assurance, Client Communication, Project Management, Problem-Solving, Attention to Detail, Microsoft Office, Legal Software, Legal Terminology

ASSUMPTION: The application process for this role may involve multiple rounds of interviews and assessments, with a focus on evaluating the candidate's technical skills, leadership potential, and cultural fit.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Legal software applications (e.g., Microsoft Office Word, PowerPoint, Excel, Visio, Outlook, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace)
• Workflow management tools (e.g., Citrix Workspace)
• Project management tools (e.g., Asana, Trello, Jira)

ASSUMPTION: Candidates should have a strong working knowledge of Microsoft Office Suite and be comfortable learning and utilizing additional tools and technologies as needed to perform their job effectively.

👔 Cultural Fit Considerations

Company Values:

• Integrity: Upholding the highest ethical standards in all aspects of our business
• Customer Focus: Putting our clients at the center of everything we do
• Collaboration: Working together to achieve exceptional results
• Innovation: Embracing continuous improvement and driving progress through creativity and technology
• Accountability: Taking responsibility for our actions and delivering on our commitments

Work Style:

• Fast-paced and dynamic, with a focus on meeting tight deadlines and managing multiple projects simultaneously
• Collaborative and team-oriented, with a strong emphasis on communication and effective relationships
• Adaptable and flexible, with a willingness to take on new challenges and learn new skills as needed

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic work environment, and are you comfortable managing multiple projects simultaneously?
• Are you an effective communicator, with strong interpersonal skills and the ability to build and maintain effective relationships with clients and team members?
• Do you have a strong attention to detail and a commitment to quality assurance?
• Are you adaptable and flexible, with a willingness to take on new challenges and learn new skills as needed?

ASSUMPTION: Candidates should be a strong cultural fit for RR Donnelley, with a demonstrated ability to thrive in a fast-paced, dynamic work environment and a commitment to the company's core values.

⚠️ Potential Challenges

• Managing multiple projects and tight deadlines may be challenging for candidates who struggle with time management or prioritization
• The fast-paced, dynamic work environment may be overwhelming for candidates who prefer a more structured or predictable work environment
• The need to work overtime or on weekends may be challenging for candidates with personal or family commitments that limit their availability
• The Phoenix metropolitan area may present challenges for candidates who are not comfortable with a desert climate or prefer a more urban or rural setting

ASSUMPTION: Successful candidates in this role will be able to manage their time effectively, prioritize tasks efficiently, and adapt to the fast-paced, dynamic work environment while maintaining a strong commitment to quality and client satisfaction.

📈 Similar Roles Comparison

• This role is similar to other creative operations or project management positions, but with a focus on the specific needs and demands of the legal industry
• The legal industry presents unique challenges and opportunities, with a strong emphasis on attention to detail, client communication, and adherence to specific industry standards and regulations
• Career progression in this role may involve expanding into other areas of the business, such as business development or client management, or specializing in specific service lines or client verticals

ASSUMPTION: Candidates should have a strong understanding of the unique demands and requirements of the legal industry and be prepared to adapt their skills and experience to meet the specific needs of the role.

📝 Sample Projects

• Managing a high-volume, tight-deadline project for a major law firm, involving multiple team members and complex document processing tasks
• Collaborating with a client team to develop a customized workflow management solution that improves efficiency and reduces errors
• Overseeing a quality control process for a large-scale document review project, ensuring adherence to client-specific guidelines and industry standards

ASSUMPTION: Successful candidates in this role will have a strong track record of managing complex projects, collaborating effectively with clients and team members, and ensuring high-quality standards in a fast-paced, dynamic work environment.

❓ Key Questions to Ask During Interview

• Can you describe the typical workflow for a project in this role, and how I would be expected to manage and prioritize tasks to meet deadlines?
• How does the team structure for this role support effective communication and collaboration with clients and team members?
• What are the most important qualities and skills for success in this role, and how do you see me demonstrating these qualities throughout the interview process?
• How does RR Donnelley support the growth and development of its employees, and what opportunities exist for career advancement within the creative operations department or the broader organization?
• What are the most challenging aspects of this role, and how can I best prepare to address these challenges and contribute to the success of the team?

ASSUMPTION: Candidates should use the interview process to assess their fit for the role, understand the expectations and demands of the work environment, and demonstrate their ability to contribute to the success of the team.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience and skills, with a focus on leadership, problem-solving, and client management
• Write a cover letter that demonstrates your understanding of the role and how your skills and experience make you a strong fit for RR Donnelley
• Prepare for behavioral interview questions that assess your ability to manage multiple projects, prioritize tasks, and communicate effectively with clients and team members
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role and inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.