Greeter Marketing - OPC

📌 Core Information

🔹 Job Title: Greeter Marketing - OPC

🔹 Company: Hilton Grand Vacations

🔹 Location: Las Vegas, NV

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: May 27, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Acting as the first point of contact for guests, greeting them with passion and integrity
• Providing exceptional customer service and directing guests to the Marketing Team at various locations
• Earning a competitive income with uncapped commission-based pay
• Working in a dynamic, fast-paced environment with a growing company

ASSUMPTION: This role requires strong interpersonal skills and the ability to build quick connections with people. The income potential is attractive, with top producers earning close to $200K.

📋 Key Responsibilities

✅ Greet guests with enthusiasm and provide them with a warm welcome

✅ Offer excellent customer service, answering questions, and providing general location information

✅ Direct guests to the Marketing Team located in multiple booths at the Venetian/Palazzo Resorts, Miracle Mile Shops, and Golden Nugget

✅ Work in a commission-based role with no caps on income potential

ASSUMPTION: This role involves a significant amount of standing and walking, with the ability to work a flexible schedule including evenings, holidays, and weekends.

🎯 Required Qualifications

Education: High School Diploma or Equivalent

Experience: At least six months of customer service experience

Required Skills:

• Excellent communication skills
• Ability to read, write, and speak English
• Positive demeanor and outgoing personality
• Ability to work a flexible schedule
• Ability to stand and walk for extended periods

Preferred Skills:

• Previous experience in sales or marketing
• Fluency in a second language

ASSUMPTION: While not explicitly stated, having previous experience in sales or marketing may be beneficial for this role. Additionally, being bilingual could be an asset when greeting and assisting diverse guests.

💰 Compensation & Benefits

Salary Range: $55,000 - $100,000 annually, with top producers earning close to $200,000 (based on commission structure)

Benefits:

• Health Care Options (medical, dental, and vision) starting day 1 of employment
• Paid Time Off
• Team Member Travel Program (deeply discounted rates at Hilton properties worldwide)
• DailyPay (earn your earned pay any time before payday)
• 401K with company match up to 4% annually
• Internal career mobility
• Industry-leading training and top-notch technology

Working Hours: Full-time, with a flexible schedule including evenings, holidays, and weekends

ASSUMPTION: The salary range provided is based on the income potential mentioned in the job description. The benefits listed are those mentioned in the job posting and may be subject to change or additional details not provided.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and real estate sales

Company Size: 10,001+ employees, with a global presence in highly desired vacation destinations

Founded: 1992, with a rich history in the hospitality industry

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its Members
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 Team Members who play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance & Accounting
• IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company in the hospitality industry, offering unique career opportunities in sought-after vacation destinations around the world.

📊 Role Analysis

Career Level: Entry-level to mid-level, with potential for growth and internal mobility

Reporting Structure: This role reports directly to the Marketing Team and works closely with other team members to provide exceptional customer service and direct guests

Work Arrangement: On-site, with a flexible schedule including evenings, holidays, and weekends

Growth Opportunities:

• Proven success in this role may lead to opportunities for career advancement within the company
• The company offers internal career mobility and a growing environment
• Hilton Grand Vacations provides industry-leading training and top-notch technology to support Team Members' growth

ASSUMPTION: While the job description does not mention specific growth opportunities, the company's size and industry suggest potential for career advancement for high-performing individuals.

🌍 Location & Work Environment

Office Type: Off-property locations, including the Venetian/Palazzo Resorts, Miracle Mile Shops, and Golden Nugget in Las Vegas, NV

Office Location(s): Las Vegas, NV

Geographic Context:

• Las Vegas is a popular vacation destination, known for its vibrant atmosphere, entertainment, and tourism
• The city offers a diverse range of dining, shopping, and recreational activities
• Las Vegas has a desert climate, with hot summers and mild winters

Work Schedule: Full-time, with a flexible schedule including evenings, holidays, and weekends

ASSUMPTION: Working in Las Vegas offers unique opportunities to interact with a diverse range of guests from around the world. The flexible work schedule may allow for a better work-life balance, although it requires availability during peak tourist hours.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and offer extension

Key Assessment Areas:

• Communication skills and ability to build rapport with guests
• Sales and customer service skills
• Adaptability and ability to work in a fast-paced environment
• Availability to work a flexible schedule

Application Tips:

• Highlight relevant customer service and sales experience in your resume
• Tailor your cover letter to emphasize your enthusiasm for greeting guests and providing exceptional customer service
• Prepare examples of your ability to build rapport and connect with people quickly
• Demonstrate your understanding of the role's requirements and the company's culture

ATS Keywords: Greeter, Marketing, Customer Service, Sales, Commission, Hospitality, Guest Service, Las Vegas, Venetian, Palazzo, Miracle Mile, Golden Nugget, Team Member, HGV

ASSUMPTION: The application process may vary, but typically involves an online application, phone or video screening, and an in-person or virtual interview with the hiring manager. The key assessment areas and application tips are based on the job description and industry standards for similar roles.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Point-of-Sale (POS) systems
• Communication and collaboration tools (e.g., email, instant messaging, video conferencing)

ASSUMPTION: The specific tools and technologies used may vary, but they are likely to include customer relationship management software, point-of-sale systems, and communication and collaboration tools to support the team's efforts in providing exceptional customer service and directing guests.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Now

Work Style:

• Fast-paced and dynamic environment
• Focus on exceptional customer service and guest satisfaction
• Collaborative and team-oriented culture
• Opportunities for growth and internal mobility

Self-Assessment Questions:

• Do I have a genuine passion for greeting guests and providing exceptional customer service?
• Am I comfortable working in a fast-paced, dynamic environment with a flexible schedule?
• Do I possess strong communication skills and the ability to build rapport with people quickly?
• Am I motivated by the opportunity to earn a competitive income with uncapped commission-based pay?

ASSUMPTION: Hilton Grand Vacations values hospitality, integrity, leadership, teamwork, ownership, and a focus on the present. The work style is fast-paced, dynamic, collaborative, and focused on exceptional customer service and guest satisfaction. Self-assessment questions are designed to help applicants determine if they are a good fit for the company's culture and the specific requirements of the role.

⚠️ Potential Challenges

• Working in a fast-paced, high-pressure environment with a constant influx of guests
• Dealing with difficult or unhappy guests and maintaining a positive attitude
• Adapting to a flexible schedule, including evenings, holidays, and weekends
• Standing and walking for extended periods, with the ability to perform physical tasks as required
• Meeting and exceeding sales targets to maximize income potential

ASSUMPTION: While the role offers attractive income potential and opportunities for growth, it also presents challenges such as working in a high-pressure environment, dealing with difficult guests, and adapting to a flexible schedule. Applicants should carefully consider these factors when deciding whether the role is the right fit for them.

📈 Similar Roles Comparison

• Greeter roles in other hospitality companies may offer similar income potential and work environments but may differ in company culture, benefits, and growth opportunities
• Similar roles in other industries may have different income structures, work environments, and company cultures
• Career paths for greeter roles may vary depending on the company and industry, with potential for growth and internal mobility in some cases

ASSUMPTION: When comparing similar roles, applicants should consider factors such as company culture, benefits, income structure, work environment, and career path opportunities. Greeter roles in the hospitality industry may offer attractive income potential and opportunities for growth, but they also present unique challenges and require specific skills and qualities.

📝 Sample Projects

• Developing and implementing strategies to improve guest satisfaction and loyalty
• Collaborating with the Marketing Team to create and execute promotional campaigns
• Assisting with the planning and execution of company events and activities
• Contributing to the development of training materials and resources for new team members

ASSUMPTION: While the job description does not mention specific projects, the role may involve developing and implementing strategies to improve guest satisfaction and loyalty, collaborating with the Marketing Team on promotional campaigns, assisting with company events, and contributing to the development of training materials and resources.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does the company support the growth and development of its team members?
• What are the most challenging aspects of working in this role, and how can I best prepare for them?
• How does the company measure success for this role, and what are the expectations for meeting and exceeding sales targets?
• What opportunities are there for career advancement within the company?

ASSUMPTION: Applicants should ask thoughtful questions during the interview process to gain a better understanding of the role's requirements, the company's culture, and the opportunities for growth and development. The key questions provided are designed to help applicants make informed decisions about the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your relevant customer service and sales experience
• Write a cover letter emphasizing your enthusiasm for greeting guests and providing exceptional customer service
• Prepare examples of your ability to build rapport and connect with people quickly
• Follow up with the hiring manager within one week of submitting your application to express your interest in the role and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.