Group Account Director (Remote)

📌 Core Information 🔹 Job Title: Group Account Director (Remote) 🔹 Company: Invisible Hand 🔹 Location: New York, United States 🔹 Job Type: Full-Time, Remote 🔹 Category: Agency, Production House 🔹 Date Posted: April 4, 2025 🔹 Experience Level: 10+ years 🚀 Job Overview Key aspects of this role include: - Leading a team in project execution and organic growth opportunities for existing clients. - Acting as a client advocate and managing client relationships while ensuring high-quality service delivery. - Defining the Invisible Hand way with projects and clients, and playing a critical role in organic business development and agency growth. - Balancing strategic lead and project manager roles, owning timelines, status trackers, day-to-day client management, and holistic problem-solving. - Building scopes and internal budgets for new projects and assembling teams to kick off projects quickly. ASSUMPTION: This role requires a self-starter with strong communication skills, a passion for learning, and the ability to work quickly in a high-touch client-facing environment. Candidates should be comfortable working in a startup environment and enjoy cultivating client relationships. 📋 Key Responsibilities ✅ Lead the team in how we get the work done - do we need research? What’s the right timeline, what resources are we missing? ✅ Lead organic growth opportunities for existing clients, and lead pitch and scoping for business development. You will be responsible for growing existing client scopes (i.e., from project basis to retainer, selling in new products, etc.). ✅ See around the corners of the work and manage up to agency leadership with potential roadblocks either in the work or with clients or partners. ✅ Build scopes and internal budgets for new projects and assemble the teams needed to get the work done through a combination of FTEs and freelancers so projects may kick off quickly. ✅ Be the leader of your team, setting goals, challenging colleagues, and motivating others to deliver the highest quality service to our clients. ✅ Main quality check - as first point of review on all materials, you’re assessing whether they fit the IH standard, hold strategic water, and uphold the Invisible Hand standard. ✅ You can play both strategic lead and project manager, owning timelines, status trackers, day-to-day client management, as well as thinking holistically about the problems we’re solving in the work. ✅ Act as client advocate by anticipating their needs and reactions to ensure agency work product aligns to their expectations; developing a deep understanding of their work and making their objectives paramount in all we do. ✅ Serve as proxy for Managing Director and/or CEO in client meetings. ASSUMPTION: This role requires exceptional organizational skills, the ability to closely track project performance, and the ability to oversee the successful completion of short and long-term milestones. 🎯 Required Qualifications Education: Bachelor's degree in a relevant field or equivalent experience. Experience: - At least 7+ years of client-facing account management and/or strategy consulting experience in an agency or production house. - Demonstrated ability to expand client scopes and grow revenue for an agency. - Some experience leading production is useful but not required. Required Skills: - Excellent communication skills (both written and oral). - Great presentation skills. - Ability to synthesize complex information into clear, concise briefs in partnership with stakeholders. - Appetite for solving problems, developing effective solutions, and performing in high-velocity, deadline-driven environments. - Exceptional organizational skills. - Ability to closely track project performance and oversee the successful completion of short and long-term milestones. Preferred Skills: - Experience building trusted client relationships. - Capability and conversance in all aspects of a creative, strategy, and asset production workflow. - Ability to closely track project performance and oversee the successful completion of short and long-term milestones. 💰 Compensation & Benefits Salary Range: $120,000 - $160,000 per year (based on industry standards for a Group Account Director role with 7+ years of experience in New York) Benefits: - Comprehensive health, dental, and vision insurance. - 401(k) with company match. - Generous PTO and sick leave policy. - Flexible work arrangements. - A dynamic, collaborative, and inclusive work environment. Working Hours: Full-time (40 hours per week), remote work arrangement. ASSUMPTION: The salary range provided is an estimate based on industry standards for a Group Account Director role with 7+ years of experience in New York. The actual salary may vary based on the candidate's qualifications and the company's internal compensation structure. 📌 Applicant Insights 🔍 Company Context Industry: Program Development Company Size: 11-50 employees Founded: 2015 Company Description: Invisible Hand is a social impact and culture change agency that builds bespoke programs, experiences, and campaigns to amplify the work of changemakers globally. They harness the power of creativity and storytelling to spin the world forward towards increased equality and opportunity. Company Specialties: Social Impact Company Website: invisiblehand.co ASSUMPTION: Invisible Hand is proud to have a diverse, inclusive team. They celebrate and thrive on diversity of thought, lived experience, and perspective, and encourage people of all backgrounds to apply to join their team. 📊 Role Analysis Career Level: Mid-career (7+ years of experience) Reporting Structure: This role reports directly to the Managing Director or CEO. Work Arrangement: Remote work with occasional travel for client meetings and events. Growth Opportunities: - Opportunities for career advancement within the agency as it grows. - Potential to work on high-profile projects with prominent clients. - Chance to make a significant impact on the agency's growth and client portfolio. ASSUMPTION: This role offers a unique opportunity to work with a mission-driven agency and make a real impact on social and cultural change initiatives. Candidates should be passionate about the agency's mission and eager to contribute to its growth. 🌍 Location & Work Environment Office Type: Remote work environment with occasional team gatherings and events. Office Location(s): New York, NY Geographic Context: - New York, NY: A vibrant, multicultural city with a thriving arts, culture, and entertainment scene. - Close proximity to many of the agency's clients and partners. Work Schedule: Flexible work hours with a focus on delivering results rather than maintaining strict office hours. ASSUMPTION: This role requires strong self-motivation and time management skills, as well as the ability to work independently and collaborate effectively with remote team members. 💼 Interview & Application Insights Typical Process: 1. Phone or video screen with the Hiring Manager. 2. In-depth behavioral interview with the Hiring Manager and/or other team members. 3. Final interview with the Managing Director or CEO. Key Assessment Areas: - Strategic thinking and problem-solving skills. - Client management and communication skills. - Ability to work independently and manage multiple projects simultaneously. - Cultural fit and alignment with the agency's mission and values. Application Tips: - Tailor your resume and cover letter to highlight relevant experience and skills for this role. - Showcase your understanding of the agency's mission and how your skills and experience align with its goals. - Prepare examples of your past work that demonstrate your ability to grow client scopes and expand revenue for an agency. ATS Keywords: Client Management, Strategic Thinking, Organic Growth, Project Management, Communication Skills, Presentation Skills, Problem Solving, Organizational Skills, Budget Management, Team Leadership, Client Relationships, Creative Workflow, Brief Development, Deadline Management, Quality Assurance, Client Advocacy ASSUMPTION: Invisible Hand uses an Applicant Tracking System (ATS) to manage job applications. Including relevant keywords from the job description in your resume can help your application stand out and increase the likelihood of being selected for an interview. 📝 Sample Projects - Developing a comprehensive marketing strategy for a social impact campaign, including research, planning, execution, and evaluation. - Managing a team to produce a high-profile event for a prominent client, ensuring seamless logistics, vendor management, and on-site execution. - Creating and implementing a client retention strategy that resulted in a significant increase in client scopes and revenue for the agency. ASSUMPTION: These sample projects are intended to provide a sense of the types of initiatives you might work on in this role. The specific projects and their scope will vary based on the agency's client portfolio and your individual contributions. ❓ Key Questions to Ask During Interview - What are the most significant challenges facing the agency in the next 12-24 months, and how can this role help address them? - How does the agency support the professional development and growth of its employees? - What are the key priorities for this role in the first 30-60-90 days? - How does the agency measure success for this role, and what key performance indicators (KPIs) will be used to track progress? - What is the agency's approach to diversity, equity, and inclusion, and how does this role contribute to those initiatives? ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and the agency, and shows that you have done your research. It also gives you a better understanding of the agency's culture and expectations for the role. 🛠️ Tools & Technologies - Project management tools: Asana, Trello, or similar. - Communication and collaboration tools: Slack, Microsoft Teams, or similar. - Presentation software: PowerPoint, Keynote, or similar. - Design and creative tools: Adobe Creative Suite, Sketch, or similar (depending on the specific project requirements). ASSUMPTION: The specific tools and technologies required for this role may vary depending on the agency's client portfolio and the projects you work on. Familiarity with industry-standard software and a willingness to learn new tools as needed are essential. 👔 Cultural Fit Considerations Company Values: - Creativity: We believe in the power of ideas to change the world. - Collaboration: We work together to achieve more. - Curiosity: We embrace learning and continuous growth. - Impact: We strive to make a meaningful difference. Work Style: - Inclusive: We foster a diverse and inclusive work environment where everyone feels valued and respected. - Adaptable: We embrace change and adapt to new challenges and opportunities. - Passionate: We are passionate about our work and committed to our mission. - Results-driven: We focus on delivering results and achieving our goals. Self-Assessment Questions: - How do you align with the company's values, and how do they influence your work? - Describe a time when you had to adapt to a significant change or challenge in a project or work environment. How did you approach it, and what was the outcome? - How do you ensure that your work upholds the highest quality standards, and how do you approach feedback and revision? - How do you balance the need for strategic thinking with the practical realities of project execution and client management? ASSUMPTION: Invisible Hand values candidates who are passionate about their mission, curious and adaptable, and committed to delivering high-quality work. They look for individuals who can thrive in a dynamic, collaborative work environment and contribute to their inclusive culture. ⚠️ Potential Challenges - Balancing strategic thinking with day-to-day project management and client management responsibilities. - Managing client expectations and ensuring agency work product aligns with their expectations. - Growing existing client scopes and expanding revenue for the agency in a competitive market. - Working effectively with remote team members and managing projects across different time zones. ASSUMPTION: These challenges are inherent to the role and require a strong, adaptable candidate who can balance strategic thinking with practical project execution and client management. Successful candidates will have proven experience in similar roles and a track record of growing client scopes and expanding revenue for an agency. 📈 Similar Roles Comparison - Group Account Director vs. Account Director: A Group Account Director typically oversees multiple accounts and teams, while an Account Director manages a single account. The Group Account Director role requires more strategic thinking, leadership, and team management skills. - Group Account Director vs. Strategy Director: A Group Account Director focuses on client management and project execution, while a Strategy Director specializes in developing and implementing strategic plans for clients. The Group Account Director role requires a balance of strategic thinking and tactical project management skills. ASSUMPTION: These role comparisons provide a high-level overview of the differences between similar roles in the agency environment. The specific requirements and responsibilities for each role may vary depending on the agency's size, structure, and client portfolio. 📝 Sample Projects - Developing and implementing a comprehensive client retention strategy that resulted in a significant increase in client scopes and revenue for the agency. - Managing a team to produce a high-profile event for a prominent client, ensuring seamless logistics, vendor management, and on-site execution. - Creating and executing a targeted marketing campaign to raise awareness and drive engagement for a social impact initiative. ASSUMPTION: These sample projects illustrate the types of initiatives you might work on in this role, demonstrating the balance of strategic thinking, project management, and client management skills required for success. ❓ Key Questions to Ask During Interview - What are the key priorities for this role in the first 30-60-90 days, and how can I contribute to the agency's growth and success? - How does the agency support the professional development and growth of its employees, and what opportunities are there for advancement within the agency? - What are the most significant challenges facing the agency in the next 12-24 months, and how can this role help address them? - How does the agency measure success for this role, and what key performance indicators (KPIs) will be used to track progress? - What is the agency's approach to diversity, equity, and inclusion, and how does this role contribute to those initiatives? ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and the agency, and shows that you have done your research. It also gives you a better understanding of the agency's culture and expectations for the role. 📝 Sample Projects - Developing and implementing a comprehensive client retention strategy that resulted in a significant increase in client scopes and revenue for the agency. - Managing a team to produce a high-profile event for a prominent client, ensuring seamless logistics, vendor management, and on-site execution. - Creating and executing a targeted marketing campaign to raise awareness and drive engagement for a social impact initiative. ASSUMPTION: These sample projects provide examples of the types of initiatives you might work on in this role, highlighting the balance of strategic thinking, project management, and client management skills required for success. 📐 Next Steps for Applicants To apply for this position: - Submit your application through this link. - Tailor your resume and cover letter to highlight relevant experience and skills for this role, emphasizing your understanding of the agency's mission and how your skills and experience align with its goals. - Prepare examples of your past work that demonstrate your ability to grow client scopes and expand revenue for an agency. - Follow up with the hiring manager one week after submitting your application to confirm receipt and express your continued interest in the role. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.