Group Manager | Key Account Management | Corporate Business

📌 Core Information

🔹 Job Title: Group Manager | Key Account Management | Corporate Business

🔹 Company: MediBuddy

🔹 Location: Bangalore, Karnataka, India

🔹 Job Type: Full-Time

🔹 Category: Wellness and Fitness Services

🔹 Date Posted: April 16, 2025

🔹 Experience Level: 8-12 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Developing and maintaining strong relationships with strategic clients
• Driving revenue growth and ensuring customer satisfaction
• Executing strategic account plans and identifying growth opportunities
• Collaborating with internal teams to create tailored solutions

ASSUMPTION: This role requires a blend of strategic planning, business development, and operational execution to optimize customer value and long-term partnerships.

📋 Key Responsibilities

✅ Develop and execute a strategic account plan for key clients to maximize revenue and customer satisfaction

✅ Identify and capitalize on growth opportunities within existing accounts

✅ Act as the primary point of contact for key accounts, ensuring seamless communication and issue resolution

✅ Drive revenue growth by identifying upsell and cross-sell opportunities

✅ Collaborate with internal teams to create tailored solutions that address client needs

✅ Monitor market trends and competitor activities to identify new business opportunities

✅ Build and nurture long-term, trusted relationships with key stakeholders and decision-makers

✅ Conduct regular business reviews and strategy sessions with clients

✅ Ensure proactive engagement to address client concerns and enhance customer experience

✅ Work closely with cross-functional teams to ensure seamless execution of client projects

✅ Manage contracts, service-level agreements, and key deliverables for assigned accounts

✅ Mentor and guide junior account managers, fostering a high-performance culture

✅ Contribute to the development of best practices, processes, and frameworks for key account management

✅ Work closely with various external stakeholders including Insurance Companies, TPA's, Brokers etc.

✅ Team Management and ensuring their Productivity & Growth

ASSUMPTION: This role involves a high level of client interaction and requires strong relationship-building skills.

🎯 Required Qualifications

Education: Bachelor's/Master's degree in Business Administration, Marketing, Sales, or a related field

Experience: 8-12 years of experience in key account management, sales, or business development, preferably in the B2B industry

Required Skills:

• Proven track record of successfully managing large enterprise accounts
• Strong analytical and problem-solving skills
• Excellent communication, negotiation, and presentation abilities
• Ability to work collaboratively with internal and external stakeholders

Preferred Skills:

• Understanding of the Group Insurance ecosystem

ASSUMPTION: A strong understanding of the Group Insurance ecosystem would be beneficial but not essential for this role.

💰 Compensation & Benefits

Salary Range: INR 20-30 LPA (Estimated based on industry standards for similar roles)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Employee assistance program
• Professional development opportunities

Working Hours: 40 hours per week, with flexibility for remote work as needed

ASSUMPTION: The salary range is estimated based on industry standards for similar roles in Bangalore. Actual compensation may vary based on experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: MediBuddy operates in the Wellness and Fitness Services industry, focusing on digital healthcare solutions.

Company Size: MediBuddy has 1,001-5,000 employees, providing a mid-sized company environment with ample opportunities for growth and collaboration.

Founded: MediBuddy was founded in 2012 and has since grown to become India's largest digital healthcare platform.

Company Description:

• MediBuddy is India's largest on-demand, full-stack digital healthcare platform
• It offers users 24x7 access to multiple healthcare services, including online doctor consultations, wellness, preventive care, fitness, and hospitalization
• MediBuddy partners with leading corporate customers to provide healthcare benefits to their employees

Company Specialties:

• Health Benefits platform
• Corporate Wellness
• Lifestyle Management Programs
• Health Benefits Administration
• Cashless Health Benefits
• Healthcare, Surgery Care, and Medicines

Company Website: medibuddy.in

ASSUMPTION: MediBuddy's focus on digital healthcare solutions and partnerships with corporate customers sets it apart in the industry.

📊 Role Analysis

Career Level: This role is at the management level, requiring strategic thinking, leadership, and strong client management skills.

Reporting Structure: The Group Manager will report directly to the Head of Key Account Management and will oversee a team of junior account managers.

Work Arrangement: This role is primarily on-site, with flexibility for remote work as needed. The work arrangement may include regular business travel to meet with clients.

Growth Opportunities:

• Advancement to a senior management role within the Key Account Management team
• Expansion into other areas of MediBuddy's business, such as sales or business development
• Opportunities to lead cross-functional projects and initiatives

ASSUMPTION: MediBuddy's rapid growth and expansion present numerous opportunities for career advancement and development.

🌍 Location & Work Environment

Office Type: MediBuddy's office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): Tower C, 4th Floor, IBC Knowledge Park, Bannerghatta Road, Bangalore, Karnataka 560029, IN

Geographic Context:

• Bangalore is the capital of Karnataka and the third-largest city in India
• The city is known for its vibrant tech industry, diverse culture, and pleasant climate
• Bangalore is well-connected by air, rail, and road, making it an ideal location for business travel

Work Schedule: The work schedule is typically Monday to Friday, with the possibility of occasional weekend work to meet client needs.

ASSUMPTION: Bangalore's thriving tech industry and diverse culture make it an attractive location for professionals in the digital healthcare sector.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the HR team
• On-site or virtual interview with the hiring manager
• Final round interview with senior leadership

Key Assessment Areas:

• Problem-solving skills
• Client management and communication skills
• Strategic thinking and planning
• Cultural fit and alignment with MediBuddy's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your past successes in key account management, business development, or client servicing
• Research MediBuddy's business and industry to demonstrate your understanding and enthusiasm for the role

ATS Keywords: Key Account Management, Strategic Planning, Business Development, Client Servicing, Revenue Growth, Customer Satisfaction, Team Management

ASSUMPTION: MediBuddy's interview process is designed to assess candidates' skills, experience, and cultural fit for the role and the organization.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Gmail, Google Drive, Google Docs)

ASSUMPTION: Familiarity with CRM software and project management tools is essential for this role, as they are used to manage client relationships and track progress.

👔 Cultural Fit Considerations

Company Values:

• Patient-centric
• Innovative
• Collaborative
• Accountable
• Trustworthy

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Results-driven and focused on execution
• Adaptable and open to change

Self-Assessment Questions:

• How do you demonstrate MediBuddy's value of being patient-centric in your daily work?
• Can you provide an example of a time when you successfully collaborated with a cross-functional team to achieve a common goal?
• How do you stay organized and focused in a fast-paced, dynamic work environment?

ASSUMPTION: MediBuddy's company culture is characterized by its patient-centric approach, innovative spirit, and collaborative work environment.

⚠️ Potential Challenges

• Managing multiple client relationships and priorities simultaneously
• Adapting to a fast-paced, dynamic work environment
• Developing and maintaining strong relationships with key stakeholders and decision-makers
• Travel requirements for client meetings and business development

ASSUMPTION: These challenges can be overcome with strong organizational skills, effective time management, and a proactive approach to client management.

📈 Similar Roles Comparison

• This role differs from other account management positions in its focus on strategic planning and business development, rather than day-to-day client servicing
• MediBuddy's industry-specific context requires a strong understanding of the Group Insurance ecosystem
• Career paths in key account management can lead to senior management roles or expansion into other areas of the business

ASSUMPTION: This role offers a unique blend of strategic planning, business development, and client management, making it an attractive opportunity for experienced professionals.

📝 Sample Projects

• Developing a strategic account plan for a key client, including revenue growth targets, customer satisfaction metrics, and key deliverables
• Identifying and capitalizing on growth opportunities within an existing account, resulting in a 20% increase in revenue
• Managing a complex client project, involving multiple stakeholders and cross-functional teams, to ensure seamless execution and successful completion

ASSUMPTION: These sample projects demonstrate the strategic, business development, and operational aspects of the Group Manager role.

❓ Key Questions to Ask During Interview

• Can you describe the company's long-term vision for the Key Account Management team?
• How does the company support the professional development and growth of its employees?
• What are the key priorities for this role in the first 90 days?
• How does the company measure the success of its Group Managers?
• What is the company's approach to work-life balance for employees in this role?

ASSUMPTION: These questions are designed to provide insight into MediBuddy's long-term vision, company culture, and expectations for the Group Manager role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your past successes in key account management, business development, or client servicing
• Research MediBuddy's business and industry to demonstrate your understanding and enthusiasm for the role
• Follow up with the hiring manager one week after your final interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.