Growth Manager (m/w/d)

📌 Core Information

🔹 Job Title: Growth Manager (m/w/d)

🔹 Company: ServiceHero GmbH & Co.KG

🔹 Location: Berlin, Germany

🔹 Job Type: Full-time

🔹 Category: Marketing & Growth

🔹 Date Posted: May 19, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Developing and implementing growth initiatives to increase platform visibility and reach
• Identifying and onboarding new service providers and customer segments
• Analyzing growth metrics and optimizing strategies
• Collaborating with cross-functional teams to leverage synergies
• Continuously gathering and integrating new ideas from market observation and customer dialogue

ASSUMPTION: This role requires a strong focus on data-driven decision making and continuous learning to stay ahead in the fast-paced growth environment.

📋 Key Responsibilities

✅ Developing and executing growth strategies to increase platform awareness and user base

✅ Identifying and onboarding new service providers and customer segments

✅ Analyzing growth metrics and optimizing strategies based on data insights

✅ Planning, executing, and evaluating growth and marketing experiments

✅ Collaborating with product management, sales, and marketing teams to align growth efforts

✅ Continuously gathering and integrating new ideas from market observation and customer dialogue

ASSUMPTION: This role requires a high level of autonomy and the ability to manage multiple projects simultaneously.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: Proven experience (2-5 years) in growth, marketing, business development, or a similar role

Required Skills:

• Proven track record in growth marketing or a related field
• Strong analytical skills and data-driven mindset
• Excellent communication and organizational skills
• Ability to structure and implement complex topics independently
• Fluency in German (C1 level or above)

Preferred Skills:

• Experience with marketing automation tools
• Familiarity with SQL or other data analysis tools
• Knowledge of the German market and consumer behavior

ASSUMPTION: Given the company's size and growth stage, candidates should be comfortable working in a dynamic, fast-paced environment with a high degree of autonomy.

💰 Compensation & Benefits

Salary Range: €45,000 - €65,000 per year (based on experience and market standards for a mid-sized company in Berlin)

Benefits:

• Dynamic and collaborative team environment
• Creative freedom to bring ideas to life
• Open company culture with flat hierarchies and short decision-making processes
• Training opportunities to support professional growth
• Impactful role in a growing company

Working Hours: Full-time (40 hours per week), with flexible working hours and remote work options available

ASSUMPTION: The salary range is estimated based on market standards for similar roles in Berlin and the company's size. Final compensation will be determined based on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Facilities Services. ServiceHero specializes in connecting customers with reliable service providers for various home emergency services, including pest control, plumbing, and drain cleaning.

Company Size: Small (11-50 employees). This size allows for a more agile and dynamic work environment, with ample opportunities for growth and impact.

Founded: 2021. ServiceHero is a young, fast-growing startup with ambitious goals, backed by WISAG, one of Germany's largest providers of facility services.

Company Description:

• ServiceHero is a digital service that provides fast and transparent help to people and businesses with home emergencies, focusing on pest control services.
• The company aims to grow by adding additional services to its repertoire and expanding its reach across Germany.
• ServiceHero values a transparent and customer-oriented approach, reflected in its corporate culture, which encourages new and bold ideas.

Company Specialties:

• Notfall-Haushaltsservices
• Schädlingsbekämpfung
• Rohrreinigung und Reparatur
• Kanalreinigung und Wartung
• Zuverlässige Dienstleister
• Schnelle Reaktionszeiten
• Transparente Preise
• Qualitätssicherung
• Zertifizierte Fachkräfte
• Unterstützung für Hausverwaltungen
• Lösungen für Hotels und Gastgewerbe
• Maßgeschneiderte Serviceverträge
• Lokalisierte Services in ganz Deutschland

Company Website: https://www.service-hero.com/

ASSUMPTION: ServiceHero's focus on growth and expansion presents exciting opportunities for the right candidate to make a significant impact on the company's success.

📊 Role Analysis

Career Level: Mid-level. This role offers ample opportunities for growth and impact, given the company's size and growth stage.

Reporting Structure: The Growth Manager will report directly to the CEO and collaborate closely with cross-functional teams, including product management, sales, and marketing.

Work Arrangement: On-site, with flexible working hours and remote work options available. The role requires a presence in the Berlin office for collaboration and team meetings.

Growth Opportunities:

• As the company grows, there will be opportunities for the Growth Manager to take on more responsibilities and potentially lead a team.
• The role offers exposure to various aspects of the business, allowing the candidate to develop a well-rounded skill set.
• ServiceHero's fast-paced environment provides ample opportunities for professional growth and learning.

ASSUMPTION: Given the company's growth stage, there is significant potential for the right candidate to grow with the role and make a lasting impact on the organization.

🌍 Location & Work Environment

Office Type: Modern, collaborative workspace in Berlin's vibrant Kreuzberg neighborhood.

Office Location(s): Boxhagener Straße 119, 10245 Berlin, Germany

Geographic Context:

• Berlin is a dynamic and multicultural city with a thriving tech and startup scene.
• The office is located in the heart of Kreuzberg, known for its vibrant nightlife, diverse food scene, and creative atmosphere.
• Berlin offers a high quality of life, with affordable living costs compared to other major European cities.

Work Schedule: Full-time (40 hours per week), with flexible working hours and remote work options available. The role may require occasional work on weekends or evenings to support growth initiatives and events.

ASSUMPTION: The dynamic and collaborative work environment at ServiceHero's Berlin office fosters creativity and innovation, making it an ideal setting for a growth-focused role.

💼 Interview & Application Insights

Typical Process:

• Online application review (1 week)
• Phone or video screening (30 minutes)
• On-site interview with the CEO and a team member (1 hour)
• Case study presentation and final interview (1.5 hours)
• Decision and job offer (within 2 weeks)

Key Assessment Areas:

• Problem-solving skills and strategic thinking
• Data analysis and interpretation
• Communication and presentation skills
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare a case study demonstrating your approach to a growth challenge, focusing on data-driven decision making and creative problem-solving.
• Research ServiceHero and the facilities services industry to showcase your understanding of the market and the company's unique value proposition.

ATS Keywords: Growth, Marketing, Business Development, Data-Driven, Analytical Thinking, Experimentation, Communication Skills, Organizational Skills, Initiative, Problem Solving, Customer Engagement, Market Observation, Collaboration, Facilities Services, Schädlingsbekämpfung, Berlin

ASSUMPTION: ServiceHero's interview process is designed to assess the candidate's problem-solving skills, strategic thinking, and cultural fit, with a strong emphasis on data-driven decision making and creativity.

🛠️ Tools & Technologies

• Marketing automation tools (e.g., HubSpot, Marketo)
• Data analysis tools (e.g., Google Analytics, SQL)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The specific tools and technologies used may vary depending on the candidate's background and the company's evolving needs.

👔 Cultural Fit Considerations

Company Values:

• Customer-oriented
• Transparent
• Innovative
• Collaborative
• Continuously learning

Work Style:

• Dynamic and fast-paced
• Data-driven and analytical
• Creative and innovative
• Collaborative and team-oriented
• Continuously learning and adapting

Self-Assessment Questions:

• How do you stay up-to-date with the latest trends and best practices in growth marketing?
• Can you describe a time when you had to analyze complex data to make a strategic decision?
• How do you approach working collaboratively with cross-functional teams to achieve common goals?

ASSUMPTION: ServiceHero values candidates who are passionate about data-driven decision making, continuous learning, and collaboration, and who align with the company's customer-oriented and innovative culture.

⚠️ Potential Challenges

• The role may require occasional work on weekends or evenings to support growth initiatives and events.
• The fast-paced and dynamic work environment may be challenging for candidates who prefer a more structured or predictable work environment.
• The company's growth stage may present unique challenges and uncertainties, requiring the candidate to be adaptable and resilient.
• The role may involve working with a diverse range of service providers and customers, requiring strong communication and interpersonal skills.

ASSUMPTION: The right candidate will embrace the challenges presented by ServiceHero's fast-paced and dynamic work environment, viewing them as opportunities for growth and learning.

📈 Similar Roles Comparison

• Unlike traditional marketing roles, the Growth Manager role at ServiceHero focuses heavily on data-driven decision making and experimentation, with a strong emphasis on driving user growth and engagement.
• In the facilities services industry, growth marketing is a relatively new and evolving field, presenting unique opportunities for innovation and impact.
• Compared to similar roles in larger organizations, the Growth Manager role at ServiceHero offers a higher degree of autonomy and the chance to make a significant impact on the company's success.

ASSUMPTION: The unique aspects of the Growth Manager role at ServiceHero, such as its focus on data-driven decision making and its impact on the company's growth, set it apart from similar roles in other industries or company sizes.

📝 Sample Projects

• Developing and executing a user acquisition campaign to drive platform growth and increase user engagement
• Analyzing user data to identify trends and optimize growth strategies
• Collaborating with the product team to launch new features or services that drive user growth and retention

ASSUMPTION: The specific projects undertaken by the Growth Manager will vary depending on the company's growth stage, market conditions, and the candidate's skills and experience.

❓ Key Questions to Ask During Interview

• Can you describe the company's growth strategy for the next 12-24 months, and how this role fits into that plan?
• How does the company support the professional development and growth of its employees?
• Can you provide an example of a growth initiative that has been particularly successful for the company, and what role did the Growth Manager play in its execution?
• How does the company approach collaboration and communication between different departments and teams?
• What are the key performance indicators (KPIs) used to measure the success of the Growth Manager role, and how are they tracked and reported?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates the candidate's interest in the role and their commitment to understanding the company's growth strategy and culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare a case study demonstrating your approach to a growth challenge, focusing on data-driven decision making and creative problem-solving.
• Research ServiceHero and the facilities services industry to showcase your understanding of the market and the company's unique value proposition.
• Follow up with the hiring manager within one week of submitting your application to express your interest and reiterate your qualifications for the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.