📌 Core Information
🔹 Job Title: Growth Manager - New Initiatives
🔹 Company: PayJoy
🔹 Location: Mexico City, Ciudad de México, Mexico
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: 2025-07-07
🔹 Experience Level: Mid-Senior level (2-5 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving growth and expansion of PayJoy's credit card and line of credit products with phone financing.
- Monitoring user funnels and identifying areas for improvement to boost conversion and usage.
- Collaborating cross-functionally to detect, track, and resolve bugs, pain points, and operational issues.
- Prioritizing fixes and enhancements based on user insights, business goals, and structured frameworks.
- Gathering and synthesizing user insights to inform continuous product improvements.
- Improving operational efficiencies through process improvements and tool enhancements.
- Representing the voice of the customer and driving initiatives to reduce card declines.
ASSUMPTION: This role requires a strong focus on data analysis and user-centric decision making. It's ideal for candidates who thrive in dynamic, fast-paced environments and are comfortable working with cross-functional teams.
📋 Key Responsibilities
✅ Monitor user funnels and identify drop-off points, friction areas, and blockers affecting conversion or usage.
✅ Detect and track bugs, pain points, and operational issues, working closely with Product, Engineering, and CX teams to ensure resolution.
✅ Prioritize fixes and enhancements in collaboration with products based on impact, user insights, and business goals, using structured frameworks.
✅ Gather and synthesize user insights through research, support feedback, and data analysis to inform continuous improvements.
✅ Drive operational efficiencies through proposal and execution on initiatives applicable to Customer Experience processes, product ops, chatbots, and any other internal tool.
✅ Represent the voice of the customer, partnering with Customer Insights, Product, Marketing, and Risk to analyze, document, and channel to the corresponding stakeholder, as well as defining a plan to ensure structured ongoing customer learning.
✅ Reduce card declines by identifying root causes and driving initiatives to improve customer understanding and behavior, in close collaboration with Fraud and Risk teams.
ASSUMPTION: This role involves a high degree of collaboration and requires strong communication skills to work effectively with various teams and stakeholders.
🎯 Required Qualifications
Education: Bachelor’s degree in Marketing, Communication, Advertising, Business, Engineering, or a similar field.
Experience: 3+ years of experience in retail strategy, growth, or operations, ideally in fast-paced environments such as retail tech, fintech, or startups.
Required Skills:
- Analytical skills with a data-driven approach.
- Strong communication skills for effective collaboration.
- Self-driven and results-driven, with the ability to work in a dynamic, high-change environment.
- Strong analytical mindset with the ability to turn insights into action.
- Experience working with cross-functional teams and managing complex projects.
- Comfortable with ambiguity and energized by building from scratch.
- Fluency in retail metrics, customer acquisition, and unit economics.
Preferred Skills:
- Experience in the financial services industry.
- Fluency in Spanish.
ASSUMPTION: While not explicitly stated, experience in the financial services industry and fluency in Spanish may be beneficial for this role due to PayJoy's focus on emerging markets and its presence in Mexico.
💰 Compensation & Benefits
Salary Range: Based on industry standards for mid-senior level roles in fintech and financial services, the estimated salary range for this role in Mexico City is MXN 150,000 - 250,000 per year. This range may vary depending on the candidate's experience and qualifications.
Benefits:
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Generous vacation and sick leave policy.
- Employee referral bonus program.
- Professional development opportunities.
Working Hours: Full-time position with standard working hours, Monday through Friday. Occasional flexibility may be required to accommodate team meetings or project deadlines.
ASSUMPTION: While PayJoy does not provide salary information, the estimated salary range is based on market research and comparable roles in the industry. Benefits are inferred from standard industry practices and may vary based on the company's specific benefits package.
📌 Applicant Insights
🔍 Company Context
Industry: PayJoy operates in the financial services industry, focusing on providing accessible credit solutions to under-served customers in emerging markets.
Company Size: PayJoy is a mid-sized company with 1,001-5,000 employees, providing a dynamic and collaborative work environment.
Founded: PayJoy was founded in 2015, with a mission to help under-served customers achieve financial stability and success.
Company Description:
- PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets.
- The company lends through its patented technology that turns a smartphone into digital collateral, enabling it to offer low-cost credit and qualify more customers.
- PayJoy has brought over $3 billion in credit to 15 million customers since its inception, doubling in the last two years while remaining strongly profitable and sustainable.
Company Specialties:
- Consumer Finance
- Mobile
- Data Science
- Emerging Markets
- Next Billion
- Access
Company Website: http://www.payjoy.com
ASSUMPTION: PayJoy's focus on emerging markets and under-served customers sets it apart from traditional financial institutions, offering unique growth and learning opportunities for employees.
📊 Role Analysis
Career Level: This role is at the mid-senior level, requiring a balance of strategic thinking and hands-on execution.
Reporting Structure: The Growth Manager for New Initiatives will report directly to the Head of Growth and work closely with cross-functional teams, including Product, Engineering, Customer Experience, Marketing, and Risk.
Work Arrangement: This role is on-site, with the primary office location in Mexico City. Occasional remote work may be possible, depending on the company's policies and the employee's needs.
Growth Opportunities:
- Advancement to senior or management roles within the Growth team or related functions.
- Expansion into new markets or product lines as PayJoy continues to grow and diversify its offerings.
- Developing expertise in emerging markets and financial services, with the potential to take on leadership roles in these areas.
ASSUMPTION: PayJoy's rapid growth and expansion present numerous opportunities for employees to grow both personally and professionally, taking on new challenges and responsibilities as the company evolves.
🌍 Location & Work Environment
Office Type: PayJoy's Mexico City office is a collaborative, modern workspace designed to foster creativity and innovation.
Office Location(s): 655 4th St, San Francisco, California 94107, US; Alcaldía Cuauhtemoc, Ciudad de México, MX; Avenida Paulista, São Paulo, SP, BR; William Nicol Drive & Wedgewood Link Road, Bryanston, Sandton, 2191, ZA
Geographic Context:
- Mexico City is the capital and most populous city of Mexico, with a vibrant cultural scene and a growing tech industry.
- The city offers a mix of urban and natural environments, with numerous parks, museums, and historical sites to explore.
- Mexico City has a subtropical highland climate, with mild winters and warm summers.
Work Schedule: The standard work schedule is Monday through Friday, with flexible hours to accommodate team meetings and project deadlines. Occasional overtime may be required to meet project goals.
ASSUMPTION: PayJoy's office environment is designed to be collaborative and inclusive, with a focus on open communication and teamwork. The company's global presence offers opportunities for employees to work with diverse teams and gain international experience.
💼 Interview & Application Insights
Typical Process:
- Online application review and initial screening.
- Phone or video call with the Hiring Manager to discuss the role and assess cultural fit.
- In-depth interview with cross-functional team members to evaluate skills and experience.
- Case study or take-home assignment to demonstrate problem-solving skills and strategic thinking.
- Final interview with the Head of Growth or another senior leader to discuss career growth and expectations.
Key Assessment Areas:
- Analytical and problem-solving skills.
- Communication and collaboration skills.
- Cultural fit and alignment with PayJoy's mission and values.
- Strategic thinking and ability to prioritize initiatives based on data and business goals.
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Be prepared to discuss your approach to data analysis and user insights, as well as your experience working with cross-functional teams.
- Research PayJoy's mission, values, and company culture to demonstrate your enthusiasm and alignment with the organization.
- Follow up after your interview to express your appreciation and reiterate your interest in the role.
ATS Keywords: Growth, New Initiatives, User Funnel, Customer Experience, Cross-Functional Teams, Data Analysis, Retail Metrics, Customer Acquisition, Unit Economics, Problem Solving, Self-Driven, Results-Driven, Collaboration, Ambiguity, Building from Scratch, User Insights, Operational Efficiency
ASSUMPTION: PayJoy's interview process is designed to assess candidates' skills, experience, and cultural fit, with a focus on data-driven decision making and strategic thinking.
🛠️ Tools & Technologies
- Data analysis and visualization tools (e.g., Excel, Google Analytics, Tableau, Power BI)
- Project management tools (e.g., Asana, Trello, Jira)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams, Google Workspace)
- Customer relationship management (CRM) software (e.g., Salesforce, HubSpot, Zoho CRM)
ASSUMPTION: The specific tools and technologies used by PayJoy may vary depending on the team and role, but candidates should be comfortable working with data analysis and project management tools.
👔 Cultural Fit Considerations
Company Values:
- Mission-First: We put our mission above all else.
- Ownership: We take responsibility for our work and the outcomes.
- Break Through Walls: We challenge the status quo and find innovative solutions.
- Live Communication: We communicate openly and honestly, even when it's difficult.
- Transparency & Directness: We value openness and directness in our communication.
- Focus on Scale: We prioritize initiatives that drive significant impact.
- Work-Life Balance: We support our employees' well-being and personal growth.
- Embrace Diversity: We celebrate and leverage our diverse backgrounds and perspectives.
- Speed: We move quickly and make decisions with incomplete information.
- Active Listening: We listen to understand, not to respond.
Work Style:
- Data-driven: We make decisions based on data and user insights.
- Collaborative: We work closely with cross-functional teams to achieve our goals.
- Adaptable: We embrace change and thrive in dynamic environments.
- Results-oriented: We focus on delivering meaningful outcomes and driving impact.
Self-Assessment Questions:
- Do you align with PayJoy's mission-first approach and company values?
- Are you comfortable working in a dynamic, fast-paced environment with a high degree of ambiguity?
- Do you have strong communication skills and the ability to collaborate effectively with cross-functional teams?
- Are you results-driven and able to prioritize initiatives based on data and business goals?
ASSUMPTION: PayJoy's company culture is characterized by a strong mission focus, open communication, and a commitment to driving impact through data-driven decision making and collaboration.
⚠️ Potential Challenges
- Working in a fast-paced, dynamic environment with a high degree of ambiguity may be challenging for candidates who prefer structured, predictable work environments.
- PayJoy's focus on emerging markets and under-served customers may present unique challenges and complexities compared to more established financial institutions.
- Candidates may face competition for this role, given PayJoy's strong reputation and growth potential in the industry.
- Occasional travel may be required to visit PayJoy's offices in other countries or attend industry events.
ASSUMPTION: While PayJoy offers numerous opportunities for growth and development, candidates should be prepared to navigate the challenges and complexities that come with working in a fast-paced, dynamic environment and a rapidly growing company.
📈 Similar Roles Comparison
- This role is unique to PayJoy, focusing on the growth and expansion of the company's credit card and line of credit products with phone financing.
- Compared to similar roles in the industry, this position places a greater emphasis on data analysis, user insights, and cross-functional collaboration to drive growth and improve customer experience.
- Career progression in this role may involve taking on leadership responsibilities within the Growth team or related functions, as well as the opportunity to expand into new markets or product lines as PayJoy continues to grow.
ASSUMPTION: While there may be similar roles in the industry, PayJoy's focus on emerging markets and under-served customers, as well as its unique product offerings, sets this role apart from comparable positions at other financial institutions.
📝 Sample Projects
- Conducting a comprehensive analysis of user funnel data to identify drop-off points and opportunities for improvement.
- Developing and implementing a strategic plan to reduce card declines by improving customer understanding and behavior, in collaboration with Fraud and Risk teams.
- Leading a cross-functional team to improve operational efficiencies through process improvements and tool enhancements, resulting in a 20% reduction in customer support tickets.
ASSUMPTION: These sample projects are designed to illustrate the types of initiatives and challenges the Growth Manager for New Initiatives may face in this role, with a focus on data-driven decision making, cross-functional collaboration, and driving impact through strategic planning and execution.
❓ Key Questions to Ask During Interview
- Can you describe the most significant challenges facing the Growth team in the next 6-12 months, and how this role will contribute to addressing them?
- How does PayJoy support the professional development and growth of its employees, particularly in this role?
- Can you provide an example of a time when PayJoy's data-driven approach led to a significant improvement in customer experience or business outcomes?
- How does PayJoy's focus on emerging markets and under-served customers influence the day-to-day responsibilities and priorities of this role?
- What is the expected timeline for onboarding and ramping up in this role, and how will my manager and the team support my success during this process?
ASSUMPTION: These interview questions are designed to provide insight into the role's priorities, the company's culture, and the opportunities for growth and development, allowing candidates to make an informed decision about their fit for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link.
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role, emphasizing your analytical and problem-solving skills, as well as your experience working with cross-functional teams.
- Prepare for your interview by researching PayJoy's mission, values, and company culture, and be ready to discuss your approach to data analysis and user insights.
- If you are selected for an in-depth interview, be prepared to complete a case study or take-home assignment to demonstrate your problem-solving skills and strategic thinking.
- Follow up after your interview to express your appreciation and reiterate your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
