Growth Operations Manager

📌 Core Information

🔹 Job Title: Growth Operations Manager

🔹 Company: SEON Technologies

🔹 Location: Budapest, Hungary (Remote OK)

🔹 Job Type: Full-Time

🔹 Category: Operations, Management

🔹 Date Posted: April 25, 2025

🔹 Experience Level: Mid-Senior level (3-5 years)

🔹 Remote Status: Remote OK

🚀 Job Overview

Key aspects of this role include:

• Driving revenue expansion within the customer base by optimizing processes and systems for the Account Management Organization (AMO).
• Collaborating cross-functionally with Sales, Customer Success, Marketing, and RevOps to enhance customer engagement and streamline operational workflows.
• Improving deal structuring, discounting strategies, and approval thresholds to accelerate revenue expansion.
• Enhancing CRM and enabling systems, tools, and data to provide visibility into customer health, renewal pipelines, and expansion opportunities.
• Developing dashboards and reports to equip AMs with actionable insights into customer behavior and buying signals.

ASSUMPTION: This role requires a balance of strategic thinking and operational execution, with a strong focus on data-driven decision making and cross-functional collaboration.

📋 Key Responsibilities

✅ Revenue Expansion & AMO Process Optimization: Partner with the AMO leadership team to optimize the customer expansion motion (upsells, cross-sells, renewals), establish playbooks for AMs, implement forecasting methodologies, optimize handoffs, and identify/remove bottlenecks in renewal and upsell processes.

✅ Deal Desk & CPQ Support: Serve as the primary Deal Desk support for AMs, streamline quoting, pricing approvals, and contract modifications, ensure AMs can efficiently generate and manage quotes using CPQ tools, and partner with Finance and Legal to maintain compliance and approval workflows.

✅ Systems, Tools & Data Enablement: Enhance CRM to provide visibility into customer health, renewal pipelines, and expansion opportunities, partner with Revenue Systems to improve AM-related workflows, automation, and reporting, define and track key metrics for AMO success, and support lead routing & account segmentation.

✅ Insights & Analytics: Develop dashboards and reports that equip AMs with actionable insights into customer behavior and buying signals, conduct analysis to uncover patterns in expansion success and churn risks, and work with Marketing Ops to optimize lifecycle campaigns that drive AM-led expansion.

ASSUMPTION: This role involves a mix of strategic planning, process improvement, and data analysis to drive revenue growth and improve operational efficiency within the AMO.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Finance, Marketing, or a related field.

Experience: 3-5+ years of experience in Growth/Revenue Operations, Sales Ops, or Customer Success Ops, preferably in a SaaS environment.

Required Skills:

• Strong background in process optimization, sales motions, and operational enablement.
• Experience working with Salesforce or HubSpot, as well as BI tools (Tableau, Looker, etc.).
• Analytical mindset with the ability to translate data into strategic recommendations.
• Experience working with Account Management, CS, and GTM teams to drive revenue expansion.
• Ability to work cross-functionally and drive change in a fast-paced, high-growth environment.

Preferred Skills:

• Experience with DealHub or similar CPQ tools.
• Familiarity with SQL or other data querying languages.

ASSUMPTION: Candidates with a strong operational background and a proven track record of driving revenue growth through process improvement and data analysis are ideal for this role.

💰 Compensation & Benefits

Salary Range: €60,000 - €80,000 per year (AI-estimated, based on market research for similar roles in Budapest, Hungary)

Benefits:

• Health, dental, and vision insurance
• 401(k) or similar retirement plan with company match
• Flexible work arrangements (Remote OK)
• Professional development opportunities

Working Hours: Full-time (40 hours/week), with flexible hours and the option to work remotely

ASSUMPTION: The salary range is estimated based on market research for similar roles in Budapest, Hungary. Actual compensation may vary based on experience, skills, and other factors.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, specifically Fraud Prevention and Risk Management

Company Size: 201-500 employees (Mid-sized company, offering a mix of startup agility and enterprise stability)

Founded: 2018 (Relatively new company with a strong focus on growth and innovation)

Company Description:

• SEON is the leading fraud prevention system of record, catching fraud before it happens at any point across the customer journey.
• The company combines customer data with proprietary real-time signals to deliver actionable fraud insights tailored to business outcomes.
• SEON delivers the fastest time to value in the market through a single API call, enabling quick and seamless onboarding and integration.

Company Specialties:

• Fraud prevention
• Device fingerprinting
• Predictive analysis
• Cyber intelligence services
• Email analysis
• Risk scoring
• Machine learning
• Fraud detection
• Fraud management
• Fraud API

Company Website: seon.io

ASSUMPTION: SEON's focus on innovation and growth presents exciting opportunities for candidates looking to make a significant impact in a dynamic environment.

📊 Role Analysis

Career Level: Mid-Senior level (3-5 years of experience)

Reporting Structure: This role reports directly to the Head of GTM Operations and works closely with the AMO leadership team, Sales, Customer Success, Marketing, and RevOps.

Work Arrangement: Remote OK, with flexible hours and the option to work from the Budapest, Hungary office.

Growth Opportunities:

• Potential career progression into leadership roles within the AMO or other departments as the company grows.
• Opportunities to expand skills and knowledge through collaboration with various teams and working on diverse projects.
• Chance to make a significant impact on the company's revenue growth and operational efficiency.

ASSUMPTION: This role offers a unique blend of operational and strategic responsibilities, providing ample opportunities for professional growth and development.

🌍 Location & Work Environment

Office Type: Hybrid (Remote OK, with an office in Budapest, Hungary)

Office Location(s): Budapest, Hungary

Geographic Context:

• Budapest, Hungary is a vibrant, multicultural city with a rich history and a thriving tech industry.
• The city offers a high quality of life, with affordable living costs, a strong job market, and excellent public transportation.
• Budapest is well-connected to other major European cities, making it an ideal location for remote work.

Work Schedule: Full-time (40 hours/week), with flexible hours and the option to work remotely

ASSUMPTION: Budapest, Hungary offers an attractive work-life balance, with a vibrant cultural scene and a relatively low cost of living compared to other major European cities.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call with the HR team to discuss the role and assess cultural fit
• Technical assessment or case study to evaluate problem-solving skills and analytical thinking
• Final interview with the Head of GTM Operations and other relevant stakeholders

Key Assessment Areas:

• Problem-solving skills and analytical thinking
• Cross-functional collaboration and communication
• Data-driven decision making and strategic planning
• Process improvement and operational excellence

Application Tips:

• Highlight your experience in revenue operations, sales ops, or customer success ops, and provide specific examples of how you've driven revenue growth through process improvement and data analysis.
• Tailor your resume and cover letter to emphasize your relevant skills and experience for this role.
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills, cross-functional collaboration, and data-driven decision making.

ATS Keywords: Revenue Operations, Sales Operations, Customer Success Operations, Process Optimization, Sales Motions, Operational Enablement, Salesforce, HubSpot, BI Tools, Analytical Mindset, Cross-Functional Collaboration, Revenue Expansion, Forecasting, Deal Desk Support, Data Analysis

ASSUMPTION: SEON's interview process is designed to assess candidates' problem-solving skills, strategic thinking, and cultural fit, with a strong focus on data-driven decision making and cross-functional collaboration.

🛠️ Tools & Technologies

• Salesforce
• HubSpot
• BI Tools (Tableau, Looker, etc.)
• DealHub (CPQ tool)
• SQL (or other data querying languages)

ASSUMPTION: Familiarity with these tools and technologies is preferred, but not always required. SEON offers training and support to help employees develop the skills they need to succeed in their roles.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Customer-centricity
• Collaboration
• Integrity
• Accountability

Work Style:

• Data-driven and analytical
• Cross-functional and collaborative
• Agile and adaptable
• Results-oriented and focused on driving growth

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment where you're expected to wear multiple hats and adapt to change?
• Are you comfortable working cross-functionally with various teams to drive revenue growth and operational efficiency?
• Do you have a strong analytical mindset and a proven track record of driving results through data-driven decision making?

ASSUMPTION: SEON values candidates who are data-driven, collaborative, and results-oriented, with a strong desire to make a significant impact in a dynamic, fast-growing environment.

⚠️ Potential Challenges

• Managing multiple priorities and balancing strategic planning with operational execution.
• Working with a diverse range of stakeholders, each with their own priorities and objectives.
• Adapting to a fast-paced, high-growth environment where processes and priorities may change frequently.
• Developing a deep understanding of SEON's products, customers, and market position in a short period.

ASSUMPTION: These challenges are inherent in a fast-growing, dynamic environment and present opportunities for candidates who thrive in such settings.

📈 Similar Roles Comparison

• Unlike traditional sales or customer success roles, this role focuses primarily on operational enablement and process improvement to drive revenue growth.
• While this role shares some similarities with other revenue operations or sales operations roles, it is uniquely focused on supporting the account management organization and driving expansion within the customer base.
• Career progression in this role could lead to leadership positions within the AMO or other departments, as well as opportunities to transition into more strategic or specialized roles within the organization.

ASSUMPTION: This role offers a unique blend of operational and strategic responsibilities, providing a distinct career path within the organization.

📝 Sample Projects

• Developing and implementing a new forecasting methodology to improve the accuracy of revenue projections for the AMO.
• Conducting an analysis of customer churn risks to identify trends and develop targeted retention strategies.
• Optimizing the deal structuring process to accelerate revenue expansion and improve win rates for upsells and cross-sells.

ASSUMPTION: These sample projects illustrate the strategic and operational nature of the Growth Operations Manager role, with a focus on driving revenue growth and improving operational efficiency.

❓ Key Questions to Ask During Interview

• How does this role fit into the overall GTM strategy, and how will my work contribute to the company's growth objectives?
• What are the biggest challenges facing the AMO, and how can this role help address them?
• How does SEON support the professional development and growth of its employees, particularly in this role?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does SEON measure the success of this role, and what key performance indicators (KPIs) will I be responsible for tracking and optimizing?

ASSUMPTION: These interview questions are designed to assess the strategic fit of the role, the challenges and opportunities it presents, and the support and resources available to help the candidate succeed.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, with a focus on revenue operations, sales ops, or customer success ops, and provide specific examples of how you've driven revenue growth through process improvement and data analysis.
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills, cross-functional collaboration, and data-driven decision making.
• Follow up with the SEON HR team one week after submitting your application to inquire about the status of your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.