📌 Core Information
🔹 Job Title: Growth Specialist
🔹 Company: VGW
🔹 Location: Toronto, ON, Canada
🔹 Job Type: On-site
🔹 Category: Entertainment Providers
🔹 Date Posted: 2025-04-23
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Strategic customer assessment and communication
- Guiding customers through compliance challenges
- Articulating and understanding key performance indicators (KPIs)
- Nurturing early-stage customers to drive their growth and success
ASSUMPTION: This role requires a balance of strategic thinking, strong communication skills, and a customer-centric mindset to drive growth for early-stage customers.
📋 Key Responsibilities
✅ Strategically assess customers and communicate effectively with them
✅ Call high potential customers when necessary
✅ Guide customers through compliance challenges
✅ Articulate and understand the headlines, KPIs, and key activities that drive portfolio performance
ASSUMPTION: The role involves a mix of strategic planning, customer interaction, and performance analysis to drive customer growth and success.
🎯 Required Qualifications
Education: Not specified (Assumed: Bachelor's degree or equivalent experience)
Experience: 3-5 years of demonstrated B2C sales and/or relationship management experience
Required Skills:
- Proven effectiveness in sustaining high-value relationships
- 2-3 years of experience hitting productivity targets
- Demonstrated proficiency using various software and technology platforms, including CRM database management
- Ability to understand the implications of actions and make recommendations for solutions
Preferred Skills:
- Experience in the gaming or entertainment industry
- Fluency in additional languages
ASSUMPTION: While not explicitly stated, a Bachelor's degree or equivalent experience is assumed. Industry-specific experience and language proficiency are preferred but not required.
💰 Compensation & Benefits
Salary Range: CAD 60,000 - 80,000 per year (Based on industry standards for similar roles and experience levels in Toronto)
Benefits:
- Competitive compensation and perks
- Flexible work arrangements
- Opportunities for learning and career advancement
- Social events and gatherings
Working Hours: Full-time, 40 hours per week (Flexible work arrangements may be available)
ASSUMPTION: The salary range is estimated based on industry standards for similar roles and experience levels in Toronto. Actual compensation may vary based on individual qualifications and company policy.
📌 Applicant Insights
🔍 Company Context
Industry: VGW is an interactive entertainment company that delivers world-class, free-to-play online social games. Their high-quality brands include Chumba Casino, Global Poker, and LuckyLand Slots, enjoyed by millions of players in North America.
Company Size: VGW has 1,001-5,000 employees globally, with offices in Perth, Sydney, and Birkirkara.
Founded: VGW was founded in 2010 and has since grown to become a leading provider of social gaming and entertainment.
Company Description:
- VGW harnesses technology and creativity to deliver engaging online social games
- The company prioritizes a safe, responsible, and positive player experience
- VGW offers competitive compensation, perks, and benefits, along with opportunities for learning and career advancement
Company Specialties:
- Social gaming
- Game development
- Technology and entertainment
Company Website: www.vgw.co
ASSUMPTION: VGW's focus on player experience, combined with its competitive benefits and growth opportunities, makes it an attractive employer in the entertainment industry.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: This role reports directly to the Account Management team
Work Arrangement: On-site, full-time position with flexible work arrangements available
Growth Opportunities:
- Potential career advancement within the Account Management team
- Opportunities to work on high-impact projects and drive customer growth
- Chance to learn and develop skills in a dynamic and growing industry
ASSUMPTION: This role offers opportunities for professional growth and development within the Account Management team and the broader entertainment industry.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space
Office Location(s): 15-17 William Street, Level 11, Perth, WA 6000, AU; 225 George St, Level 44, Sydney, New South Wales 2000, AU; Central Business District, Mdina Road, Zone 2, No. 6, Level 3, Birkirkara, CBD2010, MT
Geographic Context:
- Toronto, ON, Canada offers a diverse and vibrant urban environment
- The city has a strong tech industry and a growing entertainment sector
- Toronto is known for its multiculturalism and high quality of life
Work Schedule: Standard business hours with flexibility for remote work arrangements
ASSUMPTION: The Toronto office provides a modern, collaborative work environment that supports productivity and growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the team
- Final interview with the director or senior leadership
Key Assessment Areas:
- Customer-centric mindset and communication skills
- Problem-solving abilities and strategic thinking
- Experience with CRM and relevant software platforms
- Alignment with company values and culture
Application Tips:
- Highlight relevant experience in B2C sales or relationship management
- Demonstrate a strong understanding of customer growth strategies
- Tailor your resume and cover letter to emphasize skills and experiences that match the job description
- Prepare examples of how you've successfully guided customers through challenges
ATS Keywords: B2C Sales, Relationship Management, Customer Growth, CRM, Compliance, Performance Analysis
ASSUMPTION: The application process is designed to assess candidates' skills, experience, and cultural fit for the role and the company.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: The required tools and technologies are industry-standard and may vary based on the company's specific software stack.
👔 Cultural Fit Considerations
Company Values:
- Win Together
- Do What's Right
- Put Our Players First
- Powered by Passion
Work Style:
- Collaborative and team-oriented
- Adaptable and responsive to customer needs
- Data-driven and strategic in decision-making
Self-Assessment Questions:
- How do you demonstrate a customer-centric mindset in your work?
- Can you provide an example of a time when you successfully guided a customer through a challenge?
- How do you stay organized and manage your time effectively when working on multiple projects?
ASSUMPTION: VGW values a collaborative, customer-focused, and data-driven work environment, and candidates should be prepared to demonstrate their alignment with these values during the interview process.
⚠️ Potential Challenges
- Managing a high volume of customers and maintaining strong relationships
- Adapting to the unique needs and preferences of each customer
- Balancing strategic planning with day-to-day customer management tasks
- Working in a fast-paced and dynamic industry with evolving customer expectations
ASSUMPTION: The role presents unique challenges that require strong communication, organizational, and strategic thinking skills to succeed.
📈 Similar Roles Comparison
- Unlike traditional sales roles, this position focuses on nurturing early-stage customers and driving their growth rather than direct sales
- Experience in the gaming or entertainment industry is preferred but not required, as the role emphasizes customer-centric skills and strategic thinking
- Career progression may involve moving into senior account management or leadership roles within the company
ASSUMPTION: This role offers a unique blend of customer management, strategic planning, and growth-focused responsibilities that set it apart from traditional sales or account management positions.
📝 Sample Projects
- Developing and implementing a customer growth strategy for a new gaming platform
- Guiding a high-potential customer through the compliance process and driving their long-term success
- Analyzing customer data to identify trends and opportunities for improved engagement and growth
ASSUMPTION: These sample projects illustrate the strategic, customer-focused, and data-driven nature of the role and the opportunities for growth and impact.
❓ Key Questions to Ask During Interview
- How does the company support the growth and development of its employees in this role?
- Can you describe the team structure and dynamics within the Account Management team?
- How does the company prioritize and measure the success of its customer growth strategies?
- What are the most rewarding and challenging aspects of this role, according to current team members?
- How does the company foster a customer-centric culture, and how does this role contribute to that focus?
ASSUMPTION: These questions help candidates better understand the role, the team, and the company culture, enabling them to make an informed decision about their fit for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in B2C sales or relationship management, customer growth strategies, and CRM proficiency
- Prepare examples of how you've successfully guided customers through challenges and driven their growth
- Follow up with the hiring manager one week after submission to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
