🔹 Job Title: Guest Communications Agent - 2025 New Grads
🔹 Company: Careers at Marriott
🔹 Location: Nikko-Shi, Tochigi, Japan
🔹 Job Type: Full time
🔹 Category: Hospitality
🔹 Date Posted: April 4, 2025
🔹 Experience Level: Entry level (0-2 years)
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role is ideal for recent graduates seeking an entry-level position in the hospitality industry, with a focus on customer service and communication skills.
✅ Answer, record, log, and process all guest calls, requests, questions, or concerns
✅ Operate telephone switchboard station
✅ Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
✅ Advise guests of any messages received
✅ Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
✅ Receive, record, and relay messages accurately, completely, and legibly
✅ Activate/deactivate guest room message lights as appropriate
✅ Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line
✅ Test communications equipment to ensure it works properly
✅ Respond to special requests from guests with unique needs
✅ Contact appropriate individual or department as necessary to resolve guest call, request, or problem
✅ Follow up with guests to ensure their requests or problems have been met to their satisfaction
✅ Dispatch bell staff or valet staff as needed
ASSUMPTION: This role requires strong communication skills, multitasking, and the ability to work well under pressure in a fast-paced environment.
Education: High school diploma or G.E.D. equivalent
Experience: No related work experience required
Required Skills:
Preferred Skills:
ASSUMPTION: While no related work experience is required, previous customer service experience and additional language skills would be beneficial for this role.
Salary Range: Industry standard for entry-level hospitality positions in Japan is approximately ¥2,500,000 - ¥3,000,000 per year (approximately $22,000 - $26,000 USD).
Benefits:
Working Hours: Full-time position with a typical workweek of 40 hours, including evenings, weekends, and holidays as needed.
ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level hospitality positions in Japan. Actual compensation may vary depending on the candidate's qualifications and the company's policies.
Industry: Hospitality
Company Size: Marriott International has over 10,000 properties across 30 brands in 141 countries and territories, employing over 218,000 people worldwide. As a large corporation, it offers numerous opportunities for career growth and development.
Founded: Marriott International was founded in 1927 by J. Willard and Alice S. Marriott. It has since grown into one of the world's leading hospitality companies.
Company Description:
Company Specialties:
Company Website: www.marriott.com
ASSUMPTION: Marriott International's large size and global presence offer numerous opportunities for career growth and development within the hospitality industry.
Career Level: Entry-level (0-2 years of experience)
Reporting Structure: This role reports directly to the Front Office Manager or a similar supervisor within the hotel.
Work Arrangement: On-site, full-time position with a typical workweek of 40 hours, including evenings, weekends, and holidays as needed.
Growth Opportunities:
ASSUMPTION: This entry-level role provides a strong foundation for a career in the hospitality industry, with numerous opportunities for growth and development within Marriott International.
Office Type: Hotel property
Office Location(s): Nikko-Shi, Tochigi, Japan
Geographic Context:
Work Schedule: Full-time position with a typical workweek of 40 hours, including evenings, weekends, and holidays as needed.
ASSUMPTION: The work environment for this role is fast-paced and customer-focused, with a diverse range of guests from around the world.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Guest communication, telephone etiquette, problem-solving, customer service, teamwork, attention to detail, multitasking, professionalism, confidentiality, technical support, positive attitude, adaptability, time management, active listening, interpersonal skills, follow-up
ASSUMPTION: The application process for this role is competitive, and candidates should emphasize their strong communication skills, customer service experience, and enthusiasm for the hospitality industry.
ASSUMPTION: Familiarity with hotel property management systems and basic computer skills are essential for this role.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who demonstrate strong communication skills, adaptability, and a commitment to Marriott's core values will be well-suited to this role.
ASSUMPTION: Candidates should be prepared to handle challenging guest situations, work flexible hours, and adapt to a fast-paced work environment.
ASSUMPTION: While this role is similar to other entry-level guest services positions, Marriott International's large size and global presence offer unique opportunities for career growth and development.
ASSUMPTION: These sample projects demonstrate the variety of tasks and responsibilities that this role may involve, highlighting the importance of strong communication skills, problem-solving abilities, and adaptability.
ASSUMPTION: These interview questions demonstrate a candidate's interest in the role, the company, and their own professional development.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.