W

Head of Account Management - Commercial Card

Wells Fargo
Full-time
On-site
Atlanta, Georgia, United States
πŸ’Ό Account Management

πŸ“Œ Core Information

πŸ”Ή Job Title: Head of Account Management - Commercial Card

πŸ”Ή Company: Wells Fargo

πŸ”Ή Location: Charlotte, NC (with flexibility for other locations)

πŸ”Ή Job Type: Full-Time, Hybrid (on-site 3 days a week)

πŸ”Ή Category: Financial Services, Commercial Banking

πŸ”Ή Date Posted: April 22, 2025

πŸ”Ή Experience Level: 6+ years of Treasury Management Sales experience, 3+ years of management experience

πŸ”Ή Remote Status: On-site preferred, but may consider hybrid arrangements

πŸš€ Job Overview

Key aspects of this role include:

  • Leadership of a Treasury Management Consulting team focusing on client retention and growth
  • Proactive relationship management and re-pricing initiatives
  • Collaboration with internal partners and external clients
  • Process improvement and risk control development
  • Portfolio management and deal creativity

ASSUMPTION: This role requires a balance of strategic thinking, relationship management, and operational execution. Candidates should be comfortable working in a dynamic, client-facing environment and have a strong understanding of treasury management and payment processing.

πŸ“‹ Key Responsibilities

βœ… Manage and develop a Treasury Management Consulting team, including individual contributors and managers

βœ… Engage and influence stakeholders, internal partners, and peers to drive outcomes

βœ… Identify opportunities for process improvement and risk control development within the functional area

βœ… Develop and implement strategies to meet deliverables, with a focus on moderate to high-risk projects

βœ… Interpret and develop policies and procedures for functions with moderate complexity

βœ… Collaborate with and influence professionals at all levels, including managers, and interact directly with external customers

βœ… Manage allocation of people and financial resources for the functional area

βœ… Develop and guide a culture of talent development to meet business objectives and strategy

βœ… Meet annual sales and activity targets through business development plan execution

βœ… Advocate for the optimization of existing commercial card programs

βœ… Work with Commercial and Corporate Investment Banking clients to optimize Wells Fargo Commercial Card and payables relationships

ASSUMPTION: This role requires a high level of organization, time management, and the ability to meet deadlines in a complex product environment. Candidates should be comfortable working with complex client processes and have a strong understanding of treasury management and payment processing.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Finance, or a related field (or equivalent experience)

Experience: 6+ years of Treasury Management Sales experience, 3+ years of management experience

Required Skills:

  • Proven ability to exceed portfolio sales goals and customer satisfaction objectives
  • Strong negotiation and presentation skills
  • Ability to address complex or escalated customer issues
  • Expertise in working capital management and understanding customer flows
  • Extensive knowledge of treasury management, payment processing industry, or bank operations
  • Comprehensive understanding of client Procure to Pay processes

Preferred Skills:

  • Understanding of industry trends and competitive landscape within embedded finance, AI, and ERP integrations
  • Ability to identify and influence expansion of client and partner relationships, i.e., within Fintech
  • Experience working with Commercial Card, MasterCard, or Visa products

ASSUMPTION: Candidates with a strong background in treasury management sales and proven management experience are most likely to succeed in this role. Familiarity with commercial card products and payment processing is also highly desirable.

πŸ’° Compensation & Benefits

Salary Range: $144,400 - $300,000 annually (based on location and experience)

Benefits:

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Working Hours: Full-time, with flexibility for hybrid arrangement (on-site 3 days a week)

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. The actual salary may vary depending on factors such as location, experience, and performance.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Financial Services, specifically Commercial Banking

Company Size: Wells Fargo is a large, publicly-traded company with over 10,000 employees

Founded: 1852, with a rich history in the financial services industry

Company Description:

  • Diversified, community-based financial services company with approximately $1.9 trillion in assets
  • Provides banking, investment, mortgage, and consumer and commercial finance products and services
  • Operates through more than 7,300 locations, 12,000 ATMs, and has offices in over 40 countries and territories

Company Specialties:

  • Business Banking
  • Wholesale banking
  • Mortgage
  • Consumer Finance
  • Commercial Finance

Company Website: www.wellsfargo.com

ASSUMPTION: Wells Fargo is a well-established company with a strong brand and extensive resources. Candidates should be comfortable working in a large, complex organization and have a strong understanding of the financial services industry.

πŸ“Š Role Analysis

Career Level: Experienced professional with significant management experience

Reporting Structure: This role reports directly to the Head of Commercial Card

Work Arrangement: Hybrid, with a preference for on-site work 3 days a week

Growth Opportunities:

  • Potential to grow into a more senior leadership role within the Commercial Card or Treasury Management teams
  • Opportunities to expand influence and impact within the broader Wells Fargo organization
  • possibility to work on high-visibility projects and initiatives

ASSUMPTION: This role offers significant opportunities for career growth and development within a large, established organization. Candidates should be comfortable working in a dynamic, fast-paced environment and have a strong desire to grow and develop their skills.

🌍 Location & Work Environment

Office Type: Wells Fargo has multiple office locations, with flexibility for hybrid work arrangements

Office Location(s): Charlotte, NC (with flexibility for other locations, including San Francisco, CA, and New York, NY)

Geographic Context:

  • Charlotte, NC: A major financial hub with a diverse economy and a growing tech industry
  • San Francisco, CA: The company's headquarters, with a vibrant tech industry and a high cost of living
  • New York, NY: A major financial center with a fast-paced, competitive work environment

Work Schedule: Full-time, with flexibility for hybrid arrangement (on-site 3 days a week)

ASSUMPTION: Candidates should be comfortable working in a hybrid environment and have the flexibility to travel as needed. The location of this role offers a unique opportunity to work in a major financial hub with a diverse economy and a growing tech industry.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and resume screening
  • Phone or video screening with a member of the HR team
  • On-site or virtual interview with the hiring manager and/or team members
  • Final interview with the Head of Commercial Card
  • Background check and offer extension

Key Assessment Areas:

  • Sales and negotiation skills
  • Management and leadership experience
  • Industry knowledge and understanding of treasury management and payment processing
  • Problem-solving and analytical skills
  • Cultural fit and alignment with Wells Fargo's values

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Be prepared to discuss your sales strategy and approach to client relationships
  • Demonstrate your understanding of treasury management and payment processing
  • Showcase your ability to manage and develop a team

ATS Keywords: Treasury Management Sales, Commercial Card, Payment Processing, Client Relationship Management, Process Improvement, Risk Control Development, Portfolio Management, Deal Creativity, Business Development, Sales Strategy, Working Capital Management, Procure to Pay Processes, Team Development

ASSUMPTION: The interview process for this role is likely to be comprehensive and competitive, with a strong focus on sales and management skills. Candidates should be prepared to demonstrate their industry knowledge and ability to work effectively in a dynamic, client-facing environment.

πŸ› οΈ Tools & Technologies

  • Salesforce
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Gmail, Google Drive, Google Docs)
  • CRM software (e.g., Salesforce, HubSpot)
  • Project management tools (e.g., Asana, Trello)

ASSUMPTION: This role requires proficiency in sales and project management tools, as well as strong communication and collaboration skills. Candidates should be comfortable working with a variety of technologies and tools to manage client relationships and drive business development.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Putting our customers first
  • Acting with integrity
  • Fostering an inclusive environment
  • Respecting and valuing each other
  • Working together to deliver excellence

Work Style:

  • Collaborative and team-oriented
  • Results-driven and focused on execution
  • Adaptable and comfortable with change
  • Strong communication and interpersonal skills
  • Ability to work effectively in a hybrid environment

Self-Assessment Questions:

  • How do you align with Wells Fargo's value of putting our customers first, and how have you demonstrated this in your previous roles?
  • How comfortable are you working in a hybrid environment, and how do you balance on-site and remote work effectively?
  • How do you approach building and maintaining strong client relationships, and how have you demonstrated this in your previous roles?

ASSUMPTION: Wells Fargo values a diverse and inclusive work environment, with a strong focus on customer service and integrity. Candidates should be comfortable working in a collaborative, team-oriented environment and have a strong commitment to customer service and ethical business practices.

⚠️ Potential Challenges

  • Managing a team with varying levels of experience and expertise
  • Balancing client retention and growth initiatives in a competitive market
  • Navigating a large, complex organization with multiple stakeholders
  • Adapting to changes in the financial services industry and regulatory environment
  • Managing work-life balance in a hybrid work environment

ASSUMPTION: This role presents unique challenges and opportunities for growth and development. Candidates should be comfortable working in a dynamic, fast-paced environment and have a strong desire to grow and develop their skills.

πŸ“ˆ Similar Roles Comparison

  • This role is unique in its focus on commercial card programs and treasury management consulting
  • Similar roles may include Commercial Card Sales Manager, Treasury Management Consultant, or Business Development Manager within the financial services industry
  • Career paths for this role may include progression into more senior leadership positions within the Commercial Card or Treasury Management teams, or transition into other areas of the broader Wells Fargo organization

ASSUMPTION: This role offers a unique opportunity to work in a specialized area of the financial services industry, with significant potential for career growth and development. Candidates should be comfortable working in a dynamic, fast-paced environment and have a strong desire to grow and develop their skills.

πŸ“ Sample Projects

  • Developing and implementing a comprehensive portfolio management strategy for a key commercial card client
  • Identifying and recommending process improvements for a client's Procure to Pay processes to optimize working capital management
  • Collaborating with internal partners to expand a client's relationship with Wells Fargo, including the integration of additional products and services

ASSUMPTION: This role offers a unique opportunity to work on high-visibility projects and initiatives, with significant potential for impact and growth. Candidates should be comfortable working in a dynamic, fast-paced environment and have a strong desire to grow and develop their skills.

❓ Key Questions to Ask During Interview

  • How does this role fit into the broader strategy of the Commercial Card team and Wells Fargo's overall business goals?
  • What are the key priorities for this role in the first 90 days?
  • How does the company support the professional development and growth of its employees?
  • What are the key challenges facing the Commercial Card team, and how can this role help address them?
  • How does the company approach work-life balance, particularly in a hybrid work environment?

ASSUMPTION: Candidates should be prepared to ask thoughtful, insightful questions that demonstrate their understanding of the role and their commitment to driving business results. They should also be prepared to discuss their sales strategy and approach to client relationships.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Prepare for your interview by researching Wells Fargo's company culture and values
  • Be ready to discuss your sales strategy and approach to client relationships
  • Follow up with the hiring manager within 48 hours after your interview to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.