📌 Core Information
🔹 Job Title: Head of Account Management - (Hybrid)
🔹 Company: eDreams ODIGEO
🔹 Location: Barcelona, Spain
🔹 Job Type: Full-time, Hybrid
🔹 Category: Management, Travel
🔹 Date Posted: 2025-06-11
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site with hybrid flexibility
🚀 Job Overview
Key aspects of this role include:
- Strategic leadership of account management team
- Maximizing business opportunities with key hotel partners
- Monitoring and analyzing performance metrics
- Collaboration with internal teams for a consistent approach to hotel partners
- Representing eDreams ODIGEO in major hotel and tourism fairs
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and experience in account management within the hotel industry.
📋 Key Responsibilities
✅ Develop and implement account management strategies to maintain strong relationships with key hotel partners and maximize business opportunities
✅ Monitor performance by region, analyze trends, and identify areas for improvement or expansion
✅ Define and track performance metrics to ensure team accountability and continuous improvement
✅ Lead and mentor a team of Area Market Managers, Market Managers, and Market Specialists, ensuring high levels of engagement
✅ Ensure continuous training and development for the team and drive commercial excellence
✅ Provide guidance to the team on account plans, negotiations, and actively participate in partner interactions
✅ Collaborate with internal teams, including Sales, Marketing, Operations, Finance, Tax, and Legal, to ensure a smooth and consistent approach to hotel partners
✅ Work with Business Development and Product teams to propose and prioritize initiatives, aligning account strategies with business objectives and hotel needs
✅ Prepare regular reports and presentations for senior management on quarterly roadmaps, account activities, forecasts, and results
✅ Represent eDreams ODIGEO in major hotel and tourism fairs, meeting with key hotel partners and prospects
✅ Monitor the market, conduct research on competition and industry trends, and gather insights from the teams on hotel feedback
ASSUMPTION: This role involves a high level of strategic planning, team leadership, and stakeholder management, requiring strong communication and interpersonal skills.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: Proven experience of 7+ years in account management or sales leadership roles within the hotel industry
Required Skills:
- Proven experience in account management or sales leadership roles within the hotel industry
- Strong leadership and strategic planning skills
- Strong negotiation skills and track record of developing trusted relationships with key hotel partners
- Excellent communication and interpersonal skills
- Analytical mindset and proficiency in CRM software and sales reporting
- Ability to work under pressure and manage priorities
- Full English proficiency, additional European language desired
Preferred Skills:
- Experience working with hotel partners in the Spanish market
- Familiarity with hotel industry trends and dynamics
ASSUMPTION: Candidates should have a strong background in account management within the hotel industry, with a proven track record of success in similar roles.
💰 Compensation & Benefits
Salary Range: €60,000 - €80,000 per year (Estimated, based on industry standards for a Head of Account Management role in Barcelona)
Benefits:
- Prime Plus membership
- Competitive salary and benefits package
- Flexible benefits
- Performance-based bonuses
- Birthday day off
- Discounts and partnerships
- Relocation support
- Equipment choice and free equipment after 3 years
- Free Coursera access
- Soft skills workshops
- Tech training
- Leadership development
- Personalized career paths
- eVOLVE Program
- Hybrid home-office model
- After-work events
- Padel tournaments
- Parties
- Free fruit, coffee, and tea at offices
Working Hours: Full-time, typically 40 hours per week, with flexible working hours and remote work options
ASSUMPTION: The estimated salary range is based on industry standards for a Head of Account Management role in Barcelona, considering the required experience level and company size. Benefits are comprehensive and tailored to support employee well-being and growth.
📌 Applicant Insights
🔍 Company Context
Industry: eDreams ODIGEO operates in the online travel industry, serving millions of customers across 44 markets with its four online travel agency brands and one metasearch engine
Company Size: eDreams ODIGEO is a mid-sized company with 1,001-5,000 employees, providing ample opportunities for growth and collaboration
Founded: 2000, with a strong history of innovation and growth in the online travel sector
Company Description:
- eDreams ODIGEO is the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe
- It serves millions of customers every year across 44 markets through its four renowned online travel agency brands and one metasearch engine
- The company works with nearly 700 airlines and offers a wide range of travel products and services
Company Specialties:
- Travel
- Car rental
- Vacation packages
- Travel insurance
- Prime subscription product
- AI and technology
- Innovation
- Diversity
- Java
- React
- Flights
- UX and UI
- Travel agency
- OTA
- And internet
Company Website: https://www.edreamsodigeocareers.com/
ASSUMPTION: eDreams ODIGEO is a well-established company in the online travel industry, with a strong focus on innovation, technology, and customer experience.
📊 Role Analysis
Career Level: This role is at the senior management level, reporting directly to the Head of Accommodation
Reporting Structure: The Head of Account Management will lead a team of Area Market Managers, Market Managers, and Market Specialists
Work Arrangement: Hybrid, with a mix of on-site and remote work, offering flexibility and work-life balance
Growth Opportunities:
- Internal mobility opportunities for horizontal career changes and promotions
- Personalized career paths and the eVOLVE Program to help employees discover, grow, and thrive
- Potential to take on additional responsibilities or move into other areas of the business as the company continues to grow
ASSUMPTION: This role offers significant growth potential, both within the team and across the broader organization, as eDreams ODIGEO continues to expand and innovate.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with a hybrid work arrangement
Office Location(s): Bailén, 67-69, Barcelona, Spain
Geographic Context:
- Barcelona is a vibrant, multicultural city with a strong tech industry and a high quality of life
- The office is located in the Eixample district, close to public transportation and amenities
- Barcelona is known for its mild Mediterranean climate, rich cultural heritage, and beautiful beaches
Work Schedule: Full-time, typically 40 hours per week, with flexible working hours and remote work options
ASSUMPTION: The hybrid work arrangement and central office location in Barcelona provide employees with a good work-life balance and easy access to the city's amenities and cultural attractions.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the HR team
- On-site or virtual interview with the hiring manager and team members
- Final interview with the Head of Accommodation
- Background check and offer
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Leadership and team management abilities
- Communication and interpersonal skills
- Industry knowledge and understanding of hotel partner dynamics
- Analytical skills and proficiency in CRM software
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Be prepared to discuss your experience with account management, team leadership, and hotel industry trends
- Research eDreams ODIGEO and the online travel industry to demonstrate your understanding of the business and market
- Prepare examples of your achievements in account management and team leadership
ATS Keywords: Account Management, Sales Leadership, Strategic Planning, Team Management, Negotiation, Communication, Interpersonal Skills, Analytical Mindset, CRM Software, Sales Reporting, Pressure Management, English Proficiency, European Language, Hotel Industry, Travel Subscription, Online Travel Agency
ASSUMPTION: The interview process will focus on assessing the candidate's strategic thinking, leadership skills, and industry knowledge, with a strong emphasis on cultural fit and alignment with eDreams ODIGEO's values.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Trello)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
ASSUMPTION: The required tools and technologies for this role are standard in the industry and will be familiar to candidates with relevant experience in account management or sales leadership roles.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity
- Innovation
- Collaboration
- Integrity
- Responsibility
- Diversity
- Inclusion
Work Style:
- Agile and dynamic
- Data-driven and analytical
- Collaborative and team-oriented
- Results-focused and accountable
- Adaptable and resilient
Self-Assessment Questions:
- How do you align with eDreams ODIGEO's customer-centric approach, and how have you demonstrated this in your previous roles?
- Can you provide an example of a time when you drove innovation and improved results in a team setting?
- How do you approach building and maintaining strong, long-term relationships with key partners, and how have you demonstrated this in your previous roles?
ASSUMPTION: eDreams ODIGEO values candidates who are customer-focused, innovative, collaborative, and results-driven, with a strong commitment to its core values and work style.
⚠️ Potential Challenges
- Managing a team remotely and ensuring high levels of engagement and performance
- Balancing the needs and priorities of multiple hotel partners and internal teams
- Keeping up-to-date with industry trends and competitor activities in a fast-paced market
- Adapting to changes in the business and market dynamics, requiring flexibility and resilience
ASSUMPTION: The Head of Account Management role presents unique challenges, requiring strong leadership, strategic planning, and adaptability to succeed in a dynamic and competitive market.
📈 Similar Roles Comparison
- This role is unique in its focus on the hotel accommodation sector within the online travel industry
- Compared to other account management roles, this position requires a deep understanding of hotel partner dynamics and industry trends
- Career progression in this role may lead to broader responsibilities within eDreams ODIGEO's accommodation team or other areas of the business
ASSUMPTION: While this role shares similarities with other account management positions, its focus on the hotel accommodation sector within the online travel industry makes it unique and attractive to candidates with relevant experience and expertise.
📝 Sample Projects
- Developing and implementing a new account management strategy to improve partner retention and growth
- Conducting a market analysis and competitive landscape assessment to inform strategic decision-making
- Leading a team project to optimize the hotel partner onboarding process and improve partner satisfaction
ASSUMPTION: These sample projects demonstrate the strategic, analytical, and leadership skills required for success in the Head of Account Management role at eDreams ODIGEO.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the broader organizational structure and strategy for the accommodation team?
- What are the most significant challenges facing the account management team currently, and how can this role address them?
- How does eDreams ODIGEO support the professional development and growth of its employees?
- What are the key performance indicators (KPIs) for this role, and how will success be measured?
ASSUMPTION: Asking these key questions will help candidates better understand the role, the team, and the company, enabling them to make an informed decision about their fit and potential for success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your achievements in account management, team leadership, and hotel industry trends
- Research eDreams ODIGEO and the online travel industry to demonstrate your understanding of the business and market
- Follow up with the hiring manager one week after your final interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
