Head of Account Management, India

📌 Core Information

🔹 Job Title: Head of Account Management, India

🔹 Company: MiQ Digital

🔹 Location: Mumbai, Maharashtra, India

🔹 Job Type: Full-time, Hybrid

🔹 Category: Advertising Services

🔹 Date Posted: April 21, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Shaping the strategy for the account management department
• Ensuring best-in-class service for all clients
• Maximizing the output of direct reports and their respective teams
• Collaborating with other department heads to drive innovation and achieve revenue/profit goals

ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and the ability to manage multiple priorities.

📋 Key Responsibilities

✅ Coaching & Development: Manage a team of direct reports, ensuring they are motivated, have clear objectives and development paths, and maintain strong engagement across all levels of the department.

✅ Operations & Innovation: Manage relationships and all processes with third-party suppliers, manage workload across the team, facilitate weekly team meetings, proactively engage internal managers/department heads to improve operations, and drive a culture of innovation amongst team members.

✅ Client Management: Work with sales and trading leads to build account-specific strategy across key growth accounts, actively listen to stakeholders and clients to understand their needs and identify opportunities and solutions, build and maintain strong relationships with key clients, and ensure account management team maintains regular communication with clients.

✅ Influencing: Act as a sounding board and “trusted advisor” to stakeholders, team, and clients, honestly challenge internal/external stakeholders’ ideas, maintain deep knowledge of difficulties for each business area, work hand in hand with heads of trading and sales, and continually work to expand network by building relationships internally and across the industry.

ASSUMPTION: This role requires strong communication, interpersonal, and leadership skills to effectively manage and influence various stakeholders.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Marketing, or a related discipline) is preferred but not required.

Experience: Minimum 8 years of client-facing experience in media with experience managing a team.

Required Skills:

• High level of organization and conscientiousness
• Solutions lead mindset
• Excellent communication skills
• Proactive attitude
• Alignment with MiQ's core values/culture
• A can-do attitude to radiate energy, drive, and enthusiasm
• A dream to grow your career as the company scales

Preferred Skills:

• Experience in a similar role within the advertising industry
• Fluency in multiple languages

ASSUMPTION: Given the role's requirements, candidates with a proven track record in account management, strong leadership skills, and experience managing teams in the advertising industry are strongly encouraged to apply.

💰 Compensation & Benefits

Salary Range: INR 25-35 lakhs per annum (Estimated based on industry standards for similar roles and experience levels)

Benefits:

• Hybrid work environment
• New hire orientation with job-specific onboarding and training
• Internal and global mobility opportunities
• Competitive healthcare benefits
• Bonus and performance incentives
• Generous annual PTO, paid parental leave, and additional paid days for holidays, cultural events, or inclusion initiatives
• Employee resource groups

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range is estimated based on industry standards for similar roles and experience levels in the advertising industry in India. Actual salary may vary based on the company's internal compensation structure and the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: MiQ Digital operates in the advertising services industry, focusing on programmatic media solutions for marketers and agencies.

Company Size: MiQ Digital has 501-1,000 employees globally, with a significant presence in India. This size allows for ample opportunities for career growth and exposure to diverse projects.

Founded: MiQ Digital was founded in 2010 and has since grown to become a leading global programmatic media partner.

Company Description:

• MiQ Digital is a global programmatic media partner for marketers and agencies, specializing in delivering first-class service and unmatched performance on brand and agency ad campaigns.
• The company leverages an agnostic approach, utilizing the best buying platforms, ad inventory, and audience intelligence to ensure unbiased decisions that never compromise on reach, ROI, quality, or insight.
• With the largest footprint of TV data and solutions across all channels and verticals, MiQ Digital is leading the programmatic industry and making it better.

Company Specialties:

• Enterprise Analytics
• Technology platform
• Programmatic
• Brand Solutions
• Performance Solutions
• Media Analytics
• Omnichannel
• Marketing
• Advertising
• Data Science
• and Analytics

Company Website: wearemiq.com

ASSUMPTION: MiQ Digital's focus on innovation, data-driven decision-making, and client-centric approach makes it an attractive employer in the advertising industry.

📊 Role Analysis

Career Level: This role is at the senior management level, reporting directly to the Chief Commercial Officer, India.

Reporting Structure: The Head of Account Management, India, will have a team of direct reports, including Account Managers, and will collaborate with other department heads, such as the Head of Trading and Head of Sales.

Work Arrangement: This role follows a hybrid work arrangement, with a mix of on-site and remote work.

Growth Opportunities:

• As MiQ Digital continues to expand in India, there will be opportunities for the successful candidate to grow within the organization, potentially taking on regional or global responsibilities.
• The role's focus on coaching and development provides opportunities for the incumbent to enhance their leadership and management skills.
• Working closely with other department heads offers exposure to various aspects of the business, fostering a well-rounded understanding of the organization.

ASSUMPTION: This role presents significant growth opportunities for the right candidate, both in terms of career progression and skill development.

🌍 Location & Work Environment

Office Type: MiQ Digital's Mumbai office is a modern, collaborative workspace designed to facilitate team interaction and innovation.

Office Location(s): 261 5th Ave, Floor 26, New York, New York 10016, US; 52-54, High Holborn House, Holborn, London, WC1V 6RL, GB; Lavelle Road, Bengaluru, Karnataka 560001, IN

Geographic Context:

• Mumbai is the capital city of the Indian state of Maharashtra and is the financial, commercial, and entertainment capital of India.
• The city's diverse economy offers a vibrant business environment, with numerous opportunities for growth and collaboration.
• Mumbai is well-connected by air, rail, and road networks, making it easily accessible from other major cities in India and abroad.

Work Schedule: The hybrid work arrangement allows for flexibility in work hours, with core working hours between 10:00 AM and 6:00 PM IST.

ASSUMPTION: The modern, collaborative work environment and flexible work schedule at MiQ Digital's Mumbai office contribute to a positive work-life balance and employee satisfaction.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-depth behavioral and technical interviews with relevant stakeholders
• Final round with the hiring manager or panel
• Background and reference checks

Key Assessment Areas:

• Leadership and management skills
• Strategic thinking and problem-solving abilities
• Communication and interpersonal skills
• Industry knowledge and experience
• Alignment with MiQ Digital's core values and company culture

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role.
• Prepare for behavioral and situational interview questions, focusing on your leadership, management, and problem-solving skills.
• Research MiQ Digital's company culture and values to demonstrate your alignment with the organization.
• Showcase your understanding of the programmatic advertising industry and MiQ Digital's unique value proposition.

ATS Keywords: Account Management, Client Facing, Team Management, Strategic Planning, Stakeholder Management, Influencing, Coaching, Innovation, Client Relationships, Advertising Industry, Programmatic Media

ASSUMPTION: Applicants who demonstrate strong leadership, management, and communication skills, as well as a deep understanding of the programmatic advertising industry, will have a competitive edge in the interview process.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Gmail, Google Drive, Google Docs, Sheets, Slides)
• Project management tools (e.g., Asana, Trello, Jira)
• CRM software (e.g., Salesforce, HubSpot, Zoho CRM)
• Advertising industry-specific tools and platforms (e.g., Google Ads, Facebook Ads, LinkedIn Ads, The Trade Desk, AppNexus)

ASSUMPTION: Proficiency in relevant tools and technologies is essential for success in this role, as they enable effective communication, collaboration, and project management.

👔 Cultural Fit Considerations

Company Values:

• We do what we love - Passion
• We figure it out - Determination
• We anticipate the unexpected - Agility
• We always unite - Unite
• We dare to be unconventional - Courage

Work Style:

• Collaborative and team-oriented
• Data-driven and analytical
• Innovative and adaptable
• Results-focused and accountable
• Customer-centric and client-focused

Self-Assessment Questions:

• Do you align with MiQ Digital's core values, particularly 'We do what we love' and 'We dare to be unconventional'?
• Are you comfortable working in a fast-paced, dynamic environment that requires adaptability and agility?
• Do you thrive in a collaborative, team-oriented work culture, and are you able to balance individual contributions with collective goals?

ASSUMPTION: Candidates who demonstrate a strong fit with MiQ Digital's core values and work style will be more likely to succeed in this role and contribute to the company's continued growth and success.

⚠️ Potential Challenges

• Managing a team of direct reports and ensuring their engagement, development, and performance may require significant time and effort.
• Balancing the needs and priorities of multiple stakeholders, including clients, internal teams, and senior leadership, can be challenging and may require strong prioritization and time management skills.
• The dynamic nature of the advertising industry and programmatic media landscape may necessitate continuous learning and adaptation to new tools, technologies, and best practices.
• The hybrid work arrangement may present unique challenges in terms of communication, collaboration, and team cohesion.

ASSUMPTION: Applicants should be aware of these potential challenges and be prepared to address them proactively and effectively in their role.

📈 Similar Roles Comparison

• Compared to other account management roles in the advertising industry, this role places a greater emphasis on strategic planning, innovation, and influencing stakeholders at various levels.
• In the programmatic media landscape, MiQ Digital's focus on data-driven decision-making and unbiased solutions sets it apart from competitors, offering unique opportunities for growth and development.
• Career progression in this role may follow a path from account management to regional or global leadership, with opportunities to specialize in specific aspects of the business, such as brand solutions or performance solutions.

ASSUMPTION: Applicants should consider the unique aspects of this role and MiQ Digital's business model when evaluating their fit and potential career growth opportunities.

📝 Sample Projects

• Developing and implementing a strategic plan to improve client retention and satisfaction for a key account
• Leading a team project to optimize campaign performance across multiple channels and platforms for a major brand campaign
• Collaborating with the Head of Trading and Head of Sales to create and execute a go-to-market strategy for a new product or service offering

ASSUMPTION: These sample projects illustrate the strategic, innovative, and collaborative nature of the Head of Account Management role at MiQ Digital.

❓ Key Questions to Ask During Interview

• Can you describe the most significant challenges faced by the account management team in the past year and how they were addressed?
• How does MiQ Digital support the professional development and growth of its employees, particularly in senior leadership roles?
• What are the key priorities for this role in the first 90 days, and how will success be measured?
• How does MiQ Digital foster a culture of innovation and continuous improvement, and what role does this play in the company's overall strategy?
• What are the most important qualities and skills you look for in a successful Head of Account Management?

ASSUMPTION: Asking these questions will provide valuable insights into the role's dynamics, the company's culture, and the expectations for success in this position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, emphasizing your leadership, management, and problem-solving abilities.
• Prepare for behavioral and situational interview questions, focusing on your leadership, management, and problem-solving skills.
• Research MiQ Digital's company culture and values to demonstrate your alignment with the organization.
• Showcase your understanding of the programmatic advertising industry and MiQ Digital's unique value proposition.
• Follow up with the hiring manager or talent acquisition team one week after submitting your application to inquire about the status of your application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.