📌 Core Information
🔹 Job Title: Head of Customer Growth, Americas
🔹 Company: Immutable
🔹 Location: United States (Remote/Hybrid)
🔹 Job Type: Full Time Permanent
🔹 Category: Software Development
🔹 Date Posted: April 9, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (3 days in office)
🚀 Job Overview
Key aspects of this role include:
- Driving revenue growth, customer retention, and product delivery for B2B offerings
- Owning a market-level P&L and managing the full post-sale lifecycle with gaming studios and developers
- Building strong, trusted partnerships with executive stakeholders
- Collaborating cross-functionally with technical, gaming, and growth teams to address product gaps and deliver customer value
ASSUMPTION: This role requires a strong commercial background and deep understanding of gaming studios and developers to drive meaningful outcomes and expand their use of Immutable’s products.
📋 Key Responsibilities
✅ Own and grow the Americas market P&L, including upsell, cross-sell, and retention targets
✅ Deliver seamless execution of Immutable’s growth products, including building bespoke activation plans and managing project timelines
✅ Be one step ahead, identify future game studio needs and rapidly iterate product to ensure we can grow the market
✅ Act as the primary relationship owner for our American games, building strong, trusted partnerships with executive stakeholders
✅ Collaborate cross-functionally with technical, gaming, and growth teams to address product gaps and deliver customer value
ASSUMPTION: This role involves a high degree of autonomy and requires strong project management skills to balance multiple priorities and stakeholders.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 5+ years of experience managing executive-level relationships, with excellent interpersonal and communication skills
Required Skills:
- Strong commercial acumen with direct experience owning a P&L, preferably in a startup or scaleup environment
- Proven ability to sell, deliver, and iterate on early-stage products based on customer feedback
- Deep empathy for developers and experience building solutions that serve technical personas
- Demonstrated success in surfacing and influencing product enhancements through customer collaboration
Preferred Skills:
- Experience working in gaming, game publishing, or adjacent industries
- Prior exposure to Web3, blockchain, or crypto projects
ASSUMPTION: Candidates with a background in management consulting or investment banking with a pivot to startups may find this role particularly appealing.
💰 Compensation & Benefits
Salary Range: $150,000 - $200,000 USD per year (Based on experience and location)
Benefits:
- Competitive salaries and contributions
- Employee Stock Options
- Medical and 401K Insurance (for US employees)
- Work From Home allowance ($500 USD)
- Internet allowance ($600 USD per annum)
- Growth and development allowance ($1,350 USD per annum)
- Free online courses via Udemy
- Health and wellbeing allowance ($800 USD per year)
- Unlimited counselling through EAP Service
- ClassPass subsidy and discounted rate with Breethe
- Paid leave for new parents and additional paid leave days
Working Hours: Full-time (40 hours per week) with flexible working hours and a hybrid work arrangement (3 days in office)
ASSUMPTION: Salary range is estimated based on industry standards for similar roles and experience levels in the United States.
📌 Applicant Insights
🔍 Company Context
Industry: Immutable is a global technology company, powering the leading platform for building games on Ethereum and a global leader in web3 game development and publishing.
Company Size: 201-500 employees (As of April 2025)
Founded: 2018
Company Description:
- Immutable is on a mission to build the future of gaming by redefining how games are played and discovered.
- The Immutable Group consists of the Immutable Platform and Immutable Games, with leading titles like Gods Unchained and Guild of Guardians.
- Immutable aims to make digital worlds real and has incredible global growth plans with 250+ games signed in 2024.
Company Specialties:
- Web3 gaming
- Blockchain technology
- Game development and publishing
Company Website: immutable.com
ASSUMPTION: Immutable's focus on Web3 gaming and blockchain technology makes it an attractive option for candidates interested in cutting-edge technology and the gaming industry.
📊 Role Analysis
Career Level: Mid to Senior level, with potential for growth within the company
Reporting Structure: This role reports directly to the Chief Revenue Officer and may have team members reporting to them
Work Arrangement: Hybrid (3 days in office) with flexible working hours
Growth Opportunities:
- As Immutable continues to grow, there may be opportunities for the right candidate to expand their role or take on additional responsibilities
- Immutable offers a competitive benefits package and Employee Stock Options, providing opportunities for financial growth
ASSUMPTION: The success of this role will directly impact Immutable's growth in the Americas, presenting significant opportunities for career advancement.
🌍 Location & Work Environment
Office Type: Hybrid (3 days in office)
Office Location(s): United States (Remote work is also an option)
Geographic Context:
- The United States offers a large and diverse gaming market, providing ample opportunities for growth and expansion
- Immutable's remote-friendly work environment allows for greater flexibility and work-life balance
- The company's global presence provides opportunities for international collaboration and exposure
Work Schedule: Full-time (40 hours per week) with flexible working hours
ASSUMPTION: The hybrid work arrangement and remote-friendly environment make this role attractive to candidates seeking a balance between office collaboration and remote work.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- Technical assessment or case study presentation
- Final round interview with key stakeholders
Key Assessment Areas:
- Commercial acumen and P&L management
- Customer success and relationship-building skills
- Product development and iteration based on customer feedback
- Gaming industry knowledge and developer empathy
Application Tips:
- Highlight relevant experience in managing executive-level relationships and driving revenue growth
- Tailor your resume and cover letter to emphasize skills and experiences related to the key responsibilities and required qualifications
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and ability to work collaboratively
ATS Keywords: P&L management, customer success, revenue growth, gaming studios, developer empathy, product development, Web3, blockchain, crypto
ASSUMPTION: Immutable's hiring process is designed to assess candidates' commercial acumen, customer success skills, and industry-specific knowledge.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on Immutable's internal systems and the candidate's prior experience.
👔 Cultural Fit Considerations
Company Values:
- Empowerment
- Integrity
- Innovation
- Collaboration
Work Style:
- Results-driven and autonomous
- Collaborative and team-oriented
- Adaptable and open to feedback
Self-Assessment Questions:
- Do you thrive in high-growth environments and enjoy the challenge of driving revenue growth and customer retention?
- Are you comfortable working with executive-level stakeholders and building strong, trusted partnerships?
- Do you have a deep empathy for developers and a passion for gaming and Web3?
ASSUMPTION: Candidates who align with Immutable's company values and work style are more likely to succeed in this role and contribute to the company's growth.
⚠️ Potential Challenges
- Managing a large, diverse portfolio of gaming studios and developers with varying needs and priorities
- Balancing multiple projects and timelines while maintaining a strong focus on customer success
- Navigating the complexities of the Web3 gaming landscape and staying up-to-date with industry trends
- Adapting to a fast-paced, high-growth environment with evolving priorities and goals
ASSUMPTION: The dynamic nature of this role and the fast-paced growth of Immutable present both opportunities and challenges for the right candidate.
📈 Similar Roles Comparison
- Unlike traditional account management or customer success roles, this position requires a strong commercial background and P&L management experience
- Immutable's focus on Web3 gaming and blockchain technology sets it apart from traditional gaming companies
- This role offers significant growth opportunities as Immutable continues to expand its presence in the Americas and beyond
ASSUMPTION: Candidates should consider the unique aspects of this role and how it compares to similar positions in the gaming and technology industries.
📝 Sample Projects
- Developing and executing a go-to-market strategy for a new Immutable product offering in the Americas
- Identifying and addressing product gaps through customer collaboration and feedback
- Managing a complex, multi-stakeholder project to integrate a new gaming studio onto the Immutable Platform
ASSUMPTION: The specific projects and initiatives for this role will depend on Immutable's product roadmap and the needs of its gaming studio partners.
❓ Key Questions to Ask During Interview
- How does Immutable support the growth and success of its gaming studio partners?
- What are the key priorities for this role in the first 90 days?
- How does Immutable foster a culture of innovation and collaboration within its teams?
- What opportunities exist for professional growth and development within the company?
- How does Immutable measure the success of this role, and what key performance indicators (KPIs) will I be expected to track?
ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences related to the key responsibilities and required qualifications
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and ability to work collaboratively
- Follow up with Immutable's hiring team one week after submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
