Head of Group Account Management – North America

📌 Core Information

🔹 Job Title: Head of Group Account Management – North America

🔹 Company: Hitachi

🔹 Location: Remote within the United States

🔹 Job Type: Full Time

🔹 Category: Sales, Marketing & Product Management

🔹 Date Posted: 2025-02-17

🔹 Experience Level: 10+ years

🔹 Remote Status: Yes

🚀 Job Overview

Key aspects of this role include:

• Leading a team of group account managers and regional account managers
• Overseeing aligned account plans to drive share of wallet through competitive value propositions
• Collaborating with global segment heads to establish joint thought leadership and domain expertise
• Promoting a targeted value proposition and ensuring customer needs are met

ASSUMPTION: This role requires a strategic mindset, excellent leadership skills, and a deep understanding of Hitachi's solution ecosystems.

📋 Key Responsibilities

✅ Manage a team of group account managers and regional account managers

✅ Oversee aligned account plans driving the share of wallet through creation of competitive value proposition in collaboration with business units

✅ Profitable order & sales pipeline responsibility for assigned team of accounts in partnership with Businesses and regions

✅ Collaborate with global Segment heads to establish joint thought leadership and domain expertise and promote a targeted value proposition

✅ Live core values of safety and integrity, taking responsibility for actions, caring for colleagues, and the business

ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong influencing skills to drive results.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: More than 15 years of successful Account Management and marketing & sales related working experiences within complex matrix organizations

Required Skills:

• Mastery of Hitachi's solution ecosystems and their alignment with customer needs
• Proven track record in driving sales growth, developing account strategies, and building strong customer relationships
• Experience in developing and leading cross-functional teams and working with global frameworks
• Strong skillset in influencing stakeholders across diverse functions and regions
• Commitment to understanding and prioritizing customer needs as central to all initiatives
• Demonstrates flexibility in adapting to dynamic markets, customer needs, and organizational goals
• Excellent communication skills

Preferred Skills:

• Japanese proficiency

ASSUMPTION: Given the complexity of the role and Hitachi's global presence, candidates with international experience and language skills may have an advantage.

💰 Compensation & Benefits

Salary Range: $273,000 - $330,000 per year (for remote employees in NY, CA, CO, CT, MD, MN, NV, RI, VT, DC, OH, IL, WA)

Benefits:

• Competitive benefits package
• 401(k) plan with company match
• Health, dental, and vision insurance
• Employee stock purchase plan

Working Hours: Full-time, typically 40 hours per week

ASSUMPTION: Salary range provided is for remote employees in specific states. Actual salary may vary based on location and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Hitachi operates in the technology sector, focusing on Social Innovation Business, creating a sustainable society through the use of data and technology. It offers Lumada solutions leveraging IT, OT (Operational Technology), and products.

Company Size: Hitachi is a large, global organization with over 298,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse projects.

Founded: Hitachi was founded in 1910 and has since grown into a global leader in its industry.

Company Description:

• Hitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology
• Operates under the business structure of “Digital Systems & Services”, “Green Energy & Mobility”, and “Connective Industries”
• Seeks growth through co-creation with customers, focusing on digital, green, and innovation

Company Specialties:

• Social Innovation Business
• Lumada solutions
• Digital Systems & Services
• Green Energy & Mobility
• Connective Industries

Company Website: https://www.hitachi.com

ASSUMPTION: Hitachi's diverse business segments and global presence offer numerous opportunities for career growth and development.

📊 Role Analysis

Career Level: Executive/Management level

Reporting Structure: This role reports directly to the Global Head of Group Account Management and oversees a team of group account managers and regional account managers

Work Arrangement: Remote work with the expectation of occasional travel for client meetings and team collaboration

Growth Opportunities:

• Potential to expand the team and take on more strategic responsibilities
• Opportunities to work with global teams and gain international experience
• Potential to move into other leadership roles within Hitachi

ASSUMPTION: Given the strategic nature of this role, there are significant opportunities for career growth and development within Hitachi.

🌍 Location & Work Environment

Office Type: Remote work with occasional travel

Office Location(s): Remote within the United States

Geographic Context:

• Hitachi is a global company with a strong presence in the United States
• Remote work allows for flexibility in location and work-life balance
• Occasional travel may be required for client meetings and team collaboration

Work Schedule: Full-time, typically 40 hours per week, with flexibility for remote work

ASSUMPTION: Remote work offers flexibility and the opportunity to work from various locations within the United States.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening with the hiring manager
• In-depth interviews with cross-functional stakeholders
• Final interview with the Global Head of Group Account Management

Key Assessment Areas:

• Strategic thinking and planning
• Leadership and team management skills
• Customer focus and understanding of customer needs
• Communication and influencing skills

Application Tips:

• Tailor your resume to highlight relevant experience and skills for this role
• Prepare examples of your experience driving sales growth and developing account strategies
• Demonstrate your understanding of Hitachi's solution ecosystems and how you would align them with customer needs

ATS Keywords: Account Management, Sales Growth, Customer Relationships, Cross-Functional Team Leadership, Stakeholder Influence, Customer Needs Understanding, Communication Skills, Problem Resolution, Strategic Planning, Market Trends Analysis, Client Retention, Team Management, Value Proposition Development, Dynamic Market Adaptation, Japanese Proficiency

ASSUMPTION: Hitachi's application process is designed to assess candidates' strategic thinking, leadership, and customer focus, with a strong emphasis on cultural fit.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce)
• Project management tools (e.g., Asana, Trello)
• Collaboration tools (e.g., Microsoft Office Suite, Google Workspace)

ASSUMPTION: Given the global nature of this role, candidates should be comfortable using various collaboration and communication tools.

👔 Cultural Fit Considerations

Company Values:

• Wa – Harmony, Trust, Respect
• Makoto – Sincerity, Fairness, Honesty, Integrity
• Kaitakusha-Seishin – Pioneering Spirit, Challenge

Work Style:

• Collaborative and cross-functional
• Results-driven and focused on customer needs
• Adaptable and flexible in a dynamic market

Self-Assessment Questions:

• How do you embody Hitachi's values in your work?
• How do you prioritize customer needs in your decision-making process?
• How do you adapt to dynamic markets and changing customer needs?

ASSUMPTION: Hitachi values candidates who embody their core values and can demonstrate a strong customer focus and adaptability.

⚠️ Potential Challenges

• Managing a remote team and ensuring consistent performance
• Balancing the need for strategic planning with the demands of day-to-day account management
• Navigating a complex, global organization with multiple stakeholders
• Adapting to Hitachi's unique culture and values

ASSUMPTION: These challenges require strong leadership, communication, and adaptability skills.

📈 Similar Roles Comparison

• This role is unique in its focus on group account management and strategic planning across multiple lines of business
• Compared to other account management roles, this position requires a higher level of strategic thinking and leadership
• Career progression may involve moving into other leadership roles within Hitachi or taking on more strategic responsibilities

ASSUMPTION: This role offers a unique opportunity to drive strategic growth and innovation within Hitachi.

📝 Sample Projects

• Developing and implementing a strategic account plan for a key customer, driving a significant increase in share of wallet
• Leading a cross-functional team to deliver a complex, integrated solution for a customer, exceeding expectations and driving repeat business
• Conducting a market trends analysis and developing targeted value propositions to capitalize on emerging opportunities

ASSUMPTION: These projects demonstrate the strategic, cross-functional, and customer-focused nature of this role.

❓ Key Questions to Ask During Interview

• How does this role fit into Hitachi's overall strategy for driving sustainable growth and profitability?
• What are the key priorities for this role in the first 90 days?
• How does Hitachi support the professional development and growth of its employees?
• What are the most significant challenges facing the team and how can this role help address them?
• How does Hitachi's culture and values influence the day-to-day work of this role?

ASSUMPTION: These questions demonstrate a strategic mindset and a focus on driving results and growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience and skills for this role
• Prepare a cover letter explaining your interest in the role and how your experience and skills make you a strong fit
• Prepare for interviews by researching Hitachi's business and industry, and practicing your responses to common interview questions
• Follow up with the hiring manager after your interview to express your appreciation and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.