📌 Core Information
🔹 Job Title: Head of Partnerships
🔹 Company: TaskUs
🔹 Location: USA - Remote
🔹 Job Type: Full-Time
🔹 Category: Business Development & Sales
🔹 Date Posted: 2025-04-17
🔹 Experience Level: 6-8+ years
🔹 Remote Status: Remote
🚀 Job Overview
Key aspects of this role include:
- Developing and managing TaskUs’ channel partner program
- Identifying and onboarding strategic partnerships to expand market reach
- Collaborating cross-functionally with Sales, Client Services, and Operations
- Negotiating commercial agreements and managing partner relationships
- Representing TaskUs in client meetings, pitches, and external events
ASSUMPTION: This role requires a strategic mindset, strong relationship-building skills, and experience in channel partner management or business development within the BPO or technology industry.
📋 Key Responsibilities
✅ Strategy & Planning: Define partnership strategy, evaluate opportunities, and drive revenue growth through partnerships
✅ Partner Recruitment & Onboarding: Identify, recruit, and onboard strategic partners whose solutions complement TaskUs’ service offerings
✅ Partner Management: Establish and manage governance structures, pipeline management, implementations, and joint client relationships
✅ Commercial Negotiations: Negotiate and manage commercial agreements, including referral arrangements and contracts
✅ Solution Development: Partner with Sales and Client Services to develop world-class solution narratives, case studies, and value propositions
✅ Client & Partner Engagement: Represent TaskUs in client meetings, pitches, and external events, and deliver compelling presentations
✅ Performance Monitoring: Monitor performance metrics, including revenue and gross margin targets, to ensure business objectives are achieved
ASSUMPTION: This role involves a mix of strategic planning, relationship management, and commercial negotiations, with a focus on driving revenue growth through partnerships.
🎯 Required Qualifications
Education: Bachelor’s degree in business, marketing, or a related field; an MBA is a plus
Experience: 6-8+ years of proven experience in channel partner management and business development, preferably in the BPO or technology industry (CRMs, CCaaS, etc)
Required Skills:
- Strategic thinking and partnership opportunity identification
- Strong relationship-building skills and ability to work effectively with external partners
- Excellent negotiation and communication skills
- Understanding of sales and marketing principles and ability to develop go-to-market strategies
- Exceptional interpersonal and communication skills, with the ability to influence and collaborate across organizations
- Understanding of partner solutioning and roles Partners can play in solution, sell, and add software and SaaS products to services businesses
- Experience creating business cases, financial models, and using data & analytics to evaluate impact of partnership solutions
Preferred Skills:
- Experience in the outsourcing industry
- Familiarity with TaskUs’ service offerings
ASSUMPTION: Candidates should have a strong background in channel partner management or business development, with a proven track record of driving revenue growth through strategic partnerships.
💰 Compensation & Benefits
Salary Range: $150,000 - $200,000 per year (Estimated, based on industry standards for similar roles and experience levels)
Benefits:
- Competitive industry salaries
- Comprehensive benefits packages
- Wellness programs
- Diversity initiatives
- Professional growth opportunities
Working Hours: Full-time, with flexible hours and remote work options
ASSUMPTION: The salary range is estimated based on industry standards for similar roles and experience levels. Actual compensation may vary based on factors such as skills, experience, and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: TaskUs operates in the outsourcing and offshoring consulting industry, focusing on digital customer experience, trust and safety, AI services, and more. The company partners with fast-growing technology companies to help them represent, protect, and grow their brands.
Company Size: TaskUs is a large company with over 10,000 employees, providing ample opportunities for collaboration and growth. As a large organization, TaskUs offers a structured environment with established processes and systems.
Founded: TaskUs was founded in 2008 and has since grown to become a global provider of outsourced digital services and next-generation customer experience.
Company Description:
- TaskUs is a different breed of BPO, focusing on innovation and technology to support its partners’ long-term success
- The company offers a range of services, including digital CX, trust and safety, AI services, risk and response, consulting, and more
- TaskUs partners with some of the world’s most innovative and disruptive brands to protect what matters most and thrive in an ever-changing world
Company Specialties:
- Omni-channel customer support
- Customer acquisition and retention
- Back office and technical support
- Data services and content moderation
- Lead generation and photo retouching
Company Website: https://www.taskus.com/
ASSUMPTION: TaskUs’ large size and global presence provide opportunities for career growth and exposure to diverse projects and clients.
📊 Role Analysis
Career Level: This role is at the senior management level, reporting directly to the Chief Revenue Officer or a similar executive
Reporting Structure: The Head of Partnerships will likely have a team of partnership managers or business development representatives reporting to them
Work Arrangement: This role is remote-friendly, with flexible hours and the opportunity to work from home or in one of TaskUs’ global offices
Growth Opportunities:
- As TaskUs continues to expand, there may be opportunities for the Head of Partnerships to grow into a more senior role or take on additional responsibilities
- The partnerships team may grow, providing opportunities for team members to take on more leadership responsibilities
- TaskUs’ focus on innovation and technology may present opportunities for the Head of Partnerships to explore new areas of the business
ASSUMPTION: The Head of Partnerships role offers significant growth potential, both within the partnerships team and across TaskUs’ broader organization.
🌍 Location & Work Environment
Office Type: TaskUs has multiple global offices, with a strong focus on remote work and flexible work arrangements
Office Location(s): TaskUs has offices in the United States, the Philippines, India, and other countries worldwide
Geographic Context:
- TaskUs’ remote-friendly work environment allows employees to work from home or in one of the company’s global offices
- The company’s global presence provides opportunities for employees to work with diverse teams and clients from around the world
- TaskUs’ focus on innovation and technology enables employees to work on cutting-edge projects and stay up-to-date with industry trends
Work Schedule: Full-time, with flexible hours and the opportunity to work remotely
ASSUMPTION: TaskUs’ global presence and focus on remote work provide employees with the flexibility to work from home or in one of the company’s global offices, depending on their preferences and needs.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the HR team
- In-depth interviews with the hiring manager and other team members
- Final interview with an executive or senior leader
- Background check and offer extension
Key Assessment Areas:
- Strategic thinking and partnership opportunity identification
- Relationship-building skills and ability to work effectively with external partners
- Excellent negotiation and communication skills
- Understanding of sales and marketing principles and ability to develop go-to-market strategies
- Cultural fit and alignment with TaskUs’ values and mission
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Be prepared to discuss your experience with channel partner management or business development, and provide specific examples of your achievements in these areas
- Demonstrate your understanding of TaskUs’ business and the outsourcing industry
ATS Keywords: Channel partner management, business development, strategic partnerships, revenue growth, outsourcing industry, BPO, technology industry, CRM, CCaaS
ASSUMPTION: TaskUs’ application process is designed to assess candidates’ strategic thinking, relationship-building skills, and cultural fit for the role and the organization.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
- Data analysis and visualization tools (e.g., Excel, Power BI)
ASSUMPTION: The Head of Partnerships role requires proficiency in using CRM software, project management tools, and communication and collaboration platforms to manage partnerships and teams effectively.
👔 Cultural Fit Considerations
Company Values:
- People First: TaskUs prioritizes the well-being and growth of its employees
- Innovation: TaskUs encourages creativity and continuous learning
- Integrity: TaskUs operates with honesty and transparency in all aspects of its business
Work Style:
- Collaborative: TaskUs fosters a culture of teamwork and cross-functional collaboration
- Adaptable: TaskUs values employees who can adapt to change and embrace new challenges
- Results-driven: TaskUs focuses on delivering measurable results and driving business growth
Self-Assessment Questions:
- How do you align with TaskUs’ People First culture, and how do you support the well-being and growth of your team members?
- How do you approach building and maintaining strong relationships with external partners, and how do you adapt your communication style to different stakeholders?
- How do you balance a collaborative work style with a results-driven approach, and how do you prioritize tasks and manage your time effectively?
ASSUMPTION: TaskUs values employees who align with its People First culture, demonstrate strong relationship-building skills, and can adapt to change and deliver results in a collaborative work environment.
⚠️ Potential Challenges
- Managing multiple partnerships and stakeholder relationships simultaneously
- Navigating a large, global organization with diverse teams and clients
- Balancing strategic planning and execution with day-to-day partnership management tasks
- Adapting to changes in the outsourcing industry and TaskUs’ business priorities
ASSUMPTION: The Head of Partnerships role presents unique challenges related to managing multiple partnerships, navigating a large organization, and balancing strategic planning with day-to-day tasks.
📈 Similar Roles Comparison
- Compared to other channel partner management roles, this role offers a broader scope of responsibilities and the opportunity to lead a team
- In the outsourcing industry, this role is unique in its focus on driving revenue growth through strategic partnerships with technology partners, channel partners, resellers, and customers
- Career-wise, this role provides a strong foundation for future leadership positions in business development, sales, or strategic partnerships
ASSUMPTION: The Head of Partnerships role offers a unique blend of strategic planning, relationship management, and commercial negotiations, with a focus on driving revenue growth through partnerships in the outsourcing industry.
📝 Sample Projects
- Developing a comprehensive partnership strategy for TaskUs, including identification, onboarding, and management of strategic partnerships
- Negotiating and managing commercial agreements with channel partners, including referral arrangements and contracts
- Creating business cases, financial models, and using data & analytics to evaluate the impact of partnership solutions on TaskUs’ business
ASSUMPTION: The Head of Partnerships role involves a mix of strategic planning, relationship management, and commercial negotiations, with a focus on driving revenue growth through partnerships.
❓ Key Questions to Ask During Interview
- How does this role fit into TaskUs’ broader business strategy, and how do partnerships contribute to the company’s long-term success?
- What are the key priorities for the first 90 days in this role, and how can I make the most significant impact on TaskUs’ partnership efforts?
- How does TaskUs support the professional growth and development of its employees, particularly in the partnerships team?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in these areas?
- How does TaskUs measure the success of its partnerships, and what key performance indicators (KPIs) will I be responsible for tracking and reporting on?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and provides valuable insights into TaskUs’ business and culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for interviews by researching TaskUs’ business, industry trends, and specific examples of your achievements in channel partner management or business development
- Follow up with the hiring manager or HR team after your interview to express your interest in the role and ask any remaining questions
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
