Head of Partnerships (m/w/x)

📌 Core Information

🔹 Job Title: Head of Partnerships (m/w/x)

🔹 Company: ServiceHero GmbH & Co.KG

🔹 Location: Berlin, Germany

🔹 Job Type: Full-time

🔹 Category: Partnerships & Business Development

🔹 Date Posted: June 18, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid (up to 20% travel required)

🚀 Job Overview

Key aspects of this role include:

• Driving the growth of ServiceHero's network of service providers
• Ensuring exceptional customer service through strategic partnerships
• Collaborating cross-functionally to improve products and processes
• Analyzing performance data to optimize partner relationships and customer experiences

ASSUMPTION: This role requires a balance of strategic thinking, analytical skills, and strong communication abilities to succeed.

📋 Key Responsibilities

✅ Partner Acquisition & Management: Develop and execute strategies to acquire and retain high-quality service providers, including cold outreach, networking, and industry association engagement.

✅ Onboarding & Performance Management: Streamline the onboarding process for new partners and optimize their performance through regular feedback and support.

✅ Cross-functional Collaboration: Work closely with other departments, such as marketing, product, and customer success, to ensure a seamless customer experience and continuous improvement.

✅ Event Participation & Networking: Attend webinars, conferences, and other industry events to identify sales opportunities and expand ServiceHero's network.

ASSUMPTION: Successful candidates will have a proven track record in partner acquisition and management, with a strong focus on customer success and process improvement.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: 2-3 years in partner acquisition, management, process design, and relationship management, preferably in a B2B/B2C sales environment

Required Skills:

• Excellent analytical and problem-solving skills
• Strong communication and negotiation abilities in German and English
• Proven ability to build and maintain strong relationships
• Self-motivated and practical mindset with a 'can-do' attitude

Preferred Skills:

• Experience in a fast-paced, startup environment
• Familiarity with the facilities services industry
• Proficiency in CRM software and data analysis tools

ASSUMPTION: Candidates with a background in sales, business development, or account management may also be considered.

💰 Compensation & Benefits

Salary Range: €60,000 - €80,000 per year (based on experience and qualifications)

Benefits:

• Up to 60% home office and flexible working hours
• Remote work option (workation)
• 30 paid vacation days
• Competitive salary
• Responsibility for your area with a start-up atmosphere
• Young, dynamic team and modern office in Berlin
• Learning & development budget

Working Hours: Full-time (40 hours per week) with flexible scheduling

ASSUMPTION: The salary range is estimated based on market research for similar roles in Berlin and the candidate's experience level.

📌 Applicant Insights

🔍 Company Context

Industry: Facilities Services - ServiceHero specializes in connecting customers with professional service providers for household emergencies, such as pest control, plumbing, and more.

Company Size: Small (11-50 employees) - ServiceHero offers a dynamic, startup-like environment with a strong focus on collaboration and innovation.

Founded: 2021 - Backed by WISAG, one of Germany's largest providers of facility services, ServiceHero is a fast-growing startup with ambitious goals.

Company Description:

• Transparent and customer-oriented approach
• Diverse team of marketing professionals, software experts, and experienced startup entrepreneurs
• Fast-paced, innovative environment with a strong emphasis on new ideas and constructive criticism

Company Specialties:

• Notfall-Haushaltsservices
• Schädlingsbekämpfung
• Rohrreinigung und Reparatur
• Kanalreinigung und Wartung
• Zuverlässige Dienstleister
• Schnelle Reaktionszeiten
• Transparente Preise
• Qualitätssicherung
• Zertifizierte Fachkräfte
• Unterstützung für Hausverwaltungen
• Lösungen für Hotels und Gastgewerbe
• Maßgeschneiderte Serviceverträge
• Lokalisierte Services in ganz Deutschland

Company Website: service-hero.com

ASSUMPTION: ServiceHero's focus on transparency, customer orientation, and innovation sets it apart in the facilities services industry.

📊 Role Analysis

Career Level: Mid-level - This role offers significant responsibility and the opportunity to make a substantial impact on ServiceHero's growth and success.

Reporting Structure: The Head of Partnerships reports directly to the CEO and works closely with other department heads, such as marketing, product, and customer success.

Work Arrangement: Hybrid - This role requires up to 20% travel for partner meetings and industry events.

Growth Opportunities:

• As ServiceHero grows, there will be opportunities for the Head of Partnerships to expand their team and take on more strategic responsibilities.
• Candidates with strong performance may have the opportunity to move into a director or C-level role as the company continues to expand.

ASSUMPTION: ServiceHero's fast-paced growth and startup-like environment offer significant opportunities for career advancement and professional development.

🌍 Location & Work Environment

Office Type: Modern, centrally located office in Berlin with state-of-the-art equipment

Office Location(s): Boxhagener Straße 119, 10245 Berlin, Germany

Geographic Context:

• Berlin is a vibrant, multicultural city with a thriving startup scene and a high quality of life.
• The office is located in the trendy Friedrichshain district, close to public transportation and numerous amenities.
• Berlin offers a wide range of cultural, recreational, and culinary experiences.

Work Schedule: Flexible working hours with up to 60% home office and remote work options

ASSUMPTION: ServiceHero's flexible work arrangements and central office location cater to a diverse range of employee preferences and needs.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call with the HR department
• On-site or virtual interview with the hiring manager and/or team members
• Final interview with the CEO

Key Assessment Areas:

• Analytical and problem-solving skills
• Communication and negotiation abilities
• Cultural fit and alignment with ServiceHero's values
• Strategic thinking and long-term vision

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Be prepared to discuss your approach to partner acquisition, management, and process improvement.
• Demonstrate your understanding of ServiceHero's business model and industry.

ATS Keywords: Partner acquisition, partner management, process design, relationship management, B2B sales, B2C sales, customer success, data analysis, CRM, German, English

ASSUMPTION: ServiceHero's hiring process is designed to assess candidates' skills, cultural fit, and long-term potential for success in the role.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot, or Zoho CRM)
• Data analysis tools (e.g., Excel, Google Analytics, or Tableau)
• Project management tools (e.g., Asana, Trello, or Jira)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams, or Google Workspace)

ASSUMPTION: The specific tools and technologies used may vary depending on the candidate's preferences and the team's existing tech stack.

👔 Cultural Fit Considerations

Company Values:

• Transparency and customer orientation
• Innovation and continuous improvement
• Collaboration and teamwork
• Constructive criticism and open communication

Work Style:

• Self-motivated and practical mindset
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Ability to work independently and in a team environment

Self-Assessment Questions:

• Do you thrive in a fast-paced, startup environment with a strong focus on innovation and continuous improvement?
• Are you comfortable working independently and taking initiative to drive results?
• Do you have strong analytical and problem-solving skills, with a data-driven approach to decision-making?
• Are you an effective communicator, with excellent negotiation and persuasion skills?

ASSUMPTION: Successful candidates will demonstrate a strong cultural fit with ServiceHero's values and work style preferences.

⚠️ Potential Challenges

• Managing a high volume of partner relationships and ensuring exceptional customer service
• Balancing strategic thinking and day-to-day operational tasks
• Adapting to a fast-paced, startup environment with a high degree of change and uncertainty
• Navigating a competitive market and maintaining a strong network of service providers

ASSUMPTION: The Head of Partnerships role presents unique challenges that require a balance of strategic thinking, analytical skills, and strong communication abilities.

📈 Similar Roles Comparison

• Unlike traditional business development roles, this position focuses heavily on partner management and process improvement.
• ServiceHero's startup environment offers more flexibility and autonomy than larger, more established organizations.
• Career progression in this role may involve expanding the team and taking on more strategic responsibilities, rather than moving into a different function.

ASSUMPTION: This role offers a unique blend of strategic thinking, analytical skills, and strong communication abilities, with a focus on partner management and process improvement.

📝 Sample Projects

• Developing and executing a strategic plan to acquire and retain high-quality service providers
• Optimizing the onboarding process for new partners to ensure a seamless customer experience
• Analyzing performance data to identify trends and opportunities for improvement in partner relationships and customer experiences

ASSUMPTION: These sample projects illustrate the strategic thinking, analytical skills, and strong communication abilities required for success in this role.

❓ Key Questions to Ask During Interview

• Can you describe the company's long-term vision for growth and expansion, and how this role contributes to that strategy?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does ServiceHero support the professional development and growth of its employees?
• What are the most significant challenges facing the company, and how can this role help address them?
• How does ServiceHero foster a culture of innovation and continuous improvement, and what role does this position play in that process?

ASSUMPTION: These interview questions are designed to assess the candidate's strategic thinking, cultural fit, and long-term potential for success in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Job posting on join.com
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare for your interview by researching ServiceHero's business model, industry, and company culture.
• Follow up with the HR department one week after submitting your application to confirm receipt and express your interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.