Head of Partnerships (m/w/x)

📌 Core Information

🔹 Job Title: Head of Partnerships (m/w/x)

🔹 Company: ServiceHero GmbH & Co.KG

🔹 Location: Berlin, Germany

🔹 Job Type: Full-time, Hybrid

🔹 Category: Facilities Services

🔹 Date Posted: June 18, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site/Hybrid (up to 20% travel required)

🚀 Job Overview

Key aspects of this role include:

• Driving the growth of our network of service providers
• Ensuring excellent customer service and experience
• Analyzing performance data to optimize processes and products
• Collaborating with cross-functional teams to improve customer journey
• Attending industry events and networking with key stakeholders

ASSUMPTION: This role requires a balance of strategic thinking, analytical skills, and strong communication abilities to succeed.

📋 Key Responsibilities

✅ Grow and maintain our network of service providers through strategic partner acquisition, onboarding, and relationship management

✅ Optimize the customer journey by continuously improving our processes and products based on performance data and customer feedback

✅ Collaborate with cross-functional teams to ensure a seamless and excellent customer experience

✅ Attend industry events and network with key stakeholders to identify new partnership opportunities and stay updated on industry trends

ASSUMPTION: Successful execution of these responsibilities will require strong organizational skills, attention to detail, and the ability to work independently.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: 2-3 years of experience in partner acquisition, management, and relationship management, preferably in a B2B/B2C sales environment

Required Skills:

• Excellent communication and negotiation skills in German and English
• Strong analytical skills and data-driven mindset
• Proven ability to build and maintain strong relationships
• Self-starter with a proactive approach and a can-do attitude
• Familiarity with CRM software and MS Office Suite

Preferred Skills:

• Experience in the facilities services industry
• Fluency in additional languages
• Knowledge of Salesforce or similar CRM software

ASSUMPTION: Candidates with a proven track record in partner acquisition and management, along with strong analytical and communication skills, will be well-suited for this role.

💰 Compensation & Benefits

Salary Range: €60,000 - €80,000 per year (based on experience and qualifications)

Benefits:

• Up to 60% home office and flexible working hours
• Remote work option (workation)
• 30 paid vacation days
• Competitive salary
• Responsibility for your area and start-up atmosphere
• Young, dynamic team and modern office with latest tech equipment
• Learning & development budget

Working Hours: Full-time (40 hours per week) with up to 20% travel required

ASSUMPTION: The salary range is estimated based on industry standards for similar roles, experience levels, and locations. Final compensation will be determined based on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Facilities Services, focusing on home emergency services, including pest control, plumbing, and other related services

Company Size: Small (11-50 employees), offering a start-up atmosphere with a young, dynamic team

Founded: 2021, backed by WISAG, one of Germany's largest providers of facility services

Company Description:

• ServiceHero is a digital service provider offering fast and transparent help to people and businesses with home emergencies
• After one successful year connecting pest control experts, ServiceHero aims to grow by adding additional services to its repertoire
• The company values transparency, customer orientation, and a team environment that encourages new and bold ideas

Company Specialties:

• Notfall-Haushaltsservices (emergency home services)
• Schädlingsbekämpfung (pest control)
• Rohrreinigung und Reparatur (drain cleaning and repair)
• Kanalreinigung und Wartung (sewer cleaning and maintenance)
• Zuverlässige Dienstleister (reliable service providers)
• Schnelle Reaktionszeiten (fast response times)
• Transparente Preise (transparent pricing)
• Qualitätssicherung (quality assurance)
• Zertifizierte Fachkräfte (certified professionals)
• Unterstützung für Hausverwaltungen (support for property management)
• Lösungen für Hotels und Gastgewerbe (solutions for hotels and hospitality industry)
• Maßgeschneiderte Serviceverträge (customized service contracts)
• Lokalisierte Services in ganz Deutschland (localized services throughout Germany)

Company Website: service-hero.com

ASSUMPTION: ServiceHero's focus on transparency, customer orientation, and a supportive team environment makes it an attractive workplace for candidates seeking a dynamic and innovative company culture.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and impact within the company

Reporting Structure: This role reports directly to the management team and collaborates with cross-functional teams

Work Arrangement: Hybrid, with up to 20% travel required for attending industry events and networking with key stakeholders

Growth Opportunities:

• Potential to grow within the company as ServiceHero expands its services and customer base
• Opportunity to shape the partnership strategy and make a significant impact on the company's growth
• Chance to develop leadership skills by managing and mentoring junior team members in the future

ASSUMPTION: This role offers strong growth potential for candidates looking to make a significant impact in a fast-growing start-up environment.

🌍 Location & Work Environment

Office Type: Modern office in the heart of Berlin with latest tech equipment

Office Location(s): Boxhagener Straße 119, 10245 Berlin, Germany

Geographic Context:

• Berlin is a vibrant, multicultural city with a thriving tech and start-up scene
• The office is located in the trendy Friedrichshain neighborhood, with easy access to public transportation and numerous amenities
• Berlin offers a high quality of life, with a rich cultural scene, diverse food options, and numerous parks and green spaces

Work Schedule: Full-time (40 hours per week) with flexible working hours and up to 60% home office option

ASSUMPTION: The modern office environment, flexible work arrangements, and vibrant city location make ServiceHero an attractive workplace for candidates seeking a dynamic and innovative work environment.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call interview to discuss qualifications and fit
• On-site or virtual interview with the management team to discuss the role and company in more detail
• Final decision and job offer

Key Assessment Areas:

• Communication and negotiation skills
• Analytical thinking and problem-solving abilities
• Cultural fit and alignment with company values
• Experience in partner acquisition and management

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your experience in partner acquisition, management, and relationship building
• Research ServiceHero and the facilities services industry to demonstrate your enthusiasm and understanding of the company and its market

ATS Keywords: Partner acquisition, partner management, relationship management, CRM, MS Office Suite, Salesforce, B2B sales, B2C sales, facilities services, home emergency services, pest control, plumbing, customer journey, process optimization, product improvement

ASSUMPTION: ServiceHero's interview process focuses on assessing candidates' communication, analytical, and relationship-building skills, as well as their cultural fit and alignment with the company's values.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce)
• MS Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, Trello)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: Familiarity with CRM software, MS Office Suite, and project management tools is essential for success in this role. Candidates with experience in Salesforce or similar CRM software are preferred.

👔 Cultural Fit Considerations

Company Values:

• Transparency
• Customer orientation
• Teamwork and collaboration
• Innovation and continuous improvement
• Support for new and bold ideas

Work Style:

• Dynamic and fast-paced
• Collaborative and team-oriented
• Focus on continuous learning and improvement
• Open to new ideas and feedback

Self-Assessment Questions:

• Do you thrive in a dynamic and fast-paced work environment?
• Are you comfortable working independently and taking initiative?
• Do you enjoy collaborating with cross-functional teams and contributing to a supportive team environment?
• Are you open to feedback and continuous learning?

ASSUMPTION: Candidates who align with ServiceHero's values and work style, and who are open to feedback and continuous learning, will be well-suited for this role.

⚠️ Potential Challenges

• Managing a large network of service providers and ensuring consistent service quality
• Balancing strategic thinking and analytical skills with strong communication abilities
• Adapting to a fast-paced and ever-changing start-up environment
• Meeting and exceeding performance targets and KPIs

ASSUMPTION: Successful candidates will possess strong organizational skills, attention to detail, and the ability to work independently to overcome these challenges.

📈 Similar Roles Comparison

• Unlike traditional partnership roles, this position requires a strong focus on customer experience and journey optimization
• ServiceHero's start-up atmosphere and fast-paced environment differ from larger, more established facilities services companies
• This role offers significant growth potential and the opportunity to shape the partnership strategy, unlike more structured and defined roles in larger organizations

ASSUMPTION: Candidates should consider their preference for start-up environments, customer focus, and growth opportunities when comparing this role to similar positions in other companies.

📝 Sample Projects

• Developing and implementing a strategic partner acquisition plan to grow ServiceHero's network of service providers
• Optimizing the onboarding process for new service providers to ensure a seamless and excellent customer experience
• Analyzing performance data to identify trends and opportunities for process and product improvement

ASSUMPTION: These sample projects highlight the strategic, analytical, and customer-focused nature of the Head of Partnerships role at ServiceHero.

❓ Key Questions to Ask During Interview

• How does ServiceHero plan to expand its service offerings and customer base in the coming years?
• What are the key performance indicators (KPIs) for this role, and how will my success be measured?
• How does ServiceHero support the professional development and growth of its employees?
• What is the company's approach to work-life balance, and how does it support employees in maintaining a healthy work-life balance?
• How does ServiceHero foster a culture of innovation and continuous improvement, and what opportunities are there for me to contribute to this culture?

ASSUMPTION: Asking these questions will help candidates better understand ServiceHero's growth plans, performance expectations, professional development opportunities, work-life balance policies, and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your experience in partner acquisition, management, and relationship building
• Research ServiceHero and the facilities services industry to demonstrate your enthusiasm and understanding of the company and its market
• Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.