🔹 Job Title: Head of Quality Operations, Prime Video Trust & Safety
🔹 Company: Amazon
🔹 Location: London, England
🔹 Job Type: Full-time
🔹 Category: Operations, Trust & Safety
🔹 Date Posted: July 3, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
Key aspects of this role include:
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and the ability to work effectively in a global, cross-functional environment.
✅ Lead global quality operations and analytics for Trust & Safety programs, including Global and Regulatory Content Policy, Maturity Ratings, Content Descriptors, Copyright Protection, and Kids Experience
✅ Define operational and business goals, metrics, and reporting frameworks to measure the effectiveness of quality frameworks and processes
✅ Set operational and people goals for the team, monitor progress, and own processes, staffing, and business updates
✅ Assist in managing complex problems, decisions, and escalations, and mitigate long-term risks
✅ Proactively identify tool and system requirements that reduce operational defects and ensure impact- and benefit-driven prioritization of process excellence projects
✅ Work with inter-functional teams to streamline processes and identify process excellence opportunities
✅ Assist in defining operational requirements to support business launches and manage implementation with engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service
✅ Partner with business teams to gather customer feedback/requirements, develop headcount operational models, workforce planning, and productivity mechanisms that scale with growth
✅ Manage, coach, and develop a team of Operations Managers, Program Managers, and Business Analysts
ASSUMPTION: This role involves a high degree of collaboration, stakeholder management, and strategic planning to ensure the successful execution of Trust & Safety programs.
Education: Bachelor's degree in a relevant field (e.g., Business, Operations, or a related discipline)
Experience: 10+ years of experience in managing operations, with a focus on quality, analytics, and process improvement. Experience in Trust & Safety, content moderation/rating, data labeling, or other compliance functions is preferred.
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates should have a proven track record in managing operations and leading teams in a global, cross-functional environment. Experience in Trust & Safety or related fields is highly desirable.
Salary Range: £120,000 - £160,000 per annum (Estimated based on industry standards for a senior operations role in London)
Benefits:
Working Hours: Full-time, with flexible hours and remote work options available
ASSUMPTION: The salary range provided is an estimate based on industry standards for a senior operations role in London. Actual compensation may vary based on factors such as experience, skills, and market conditions.
Industry: Amazon operates in the highly competitive e-commerce and technology sectors, with a focus on innovation, customer experience, and operational excellence.
Company Size: Amazon is a large, multinational corporation with over 10,000 employees. This size offers opportunities for career growth and exposure to diverse teams and projects.
Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA. It has since grown into a global leader in e-commerce and technology services.
Company Description:
Company Specialties:
Company Website: https://www.amazon.com/
ASSUMPTION: Amazon's size and global presence offer unique opportunities for career growth and exposure to diverse teams and projects. The company's focus on innovation and customer experience drives a dynamic and fast-paced work environment.
Career Level: This role is at the senior management level, reporting directly to the Director of Trust & Safety or a similar executive.
Reporting Structure: The Head of Quality Operations will oversee a team of Operations Managers, Program Managers, and Business Analysts, and may have additional direct reports depending on the organization's structure.
Work Arrangement: This role is offered on a full-time basis, with remote work options available. The work arrangement may include occasional travel to Amazon's offices or other locations as needed.
Growth Opportunities:
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to advance within the organization and make a meaningful impact on Amazon's Trust & Safety programs.
Office Type: Amazon's London office is a modern, collaborative workspace with on-site amenities, including fitness centers, subsidized cafeterias, and game rooms.
Office Location(s): 2700 Center Dr, Dupont, WA 98327, US (Amazon's global headquarters); 60 Holborn Viaduct, London, England EC1A 2FD, GB (Amazon's London office)
Geographic Context:
Work Schedule: Full-time, with flexible hours and remote work options available. The work schedule may vary depending on the team's needs and the individual's role within the organization.
ASSUMPTION: Amazon's London office provides a modern, collaborative work environment that fosters innovation and teamwork. The city of London offers a high quality of life and a vibrant cultural scene, making it an attractive location for professionals.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Operations Management, Quality Assurance, Analytics, Process Improvement, Stakeholder Engagement, Team Leadership, Trust & Safety, Content Moderation, Digital Video Streaming
ASSUMPTION: The interview process for this role will focus on assessing the candidate's leadership, strategic thinking, and domain knowledge in Trust & Safety or related fields. Successful candidates will demonstrate strong problem-solving skills and the ability to work effectively in a global, cross-functional environment.
ASSUMPTION: This role requires proficiency in Amazon's internal tools and platforms, as well as common office productivity and project management software. Familiarity with data analysis and visualization tools is also beneficial.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Successful candidates for this role will demonstrate a strong fit with Amazon's company values and work style, with a proven track record of driving operational excellence and improving customer experience in a global, cross-functional environment.
ASSUMPTION: This role presents unique challenges and opportunities for growth and development. Successful candidates will possess strong leadership, strategic thinking, and problem-solving skills to navigate the complexities of a global, cross-functional environment.
ASSUMPTION: This role offers a unique opportunity to lead global quality operations and analytics for multiple Trust & Safety programs within a large, multinational corporation. Similar roles may be found in other large technology or e-commerce companies, with a focus on Trust & Safety, content moderation, or related fields.
ASSUMPTION: This role offers a wide range of projects and initiatives, with a focus on driving operational excellence, improving customer experience, and ensuring the successful execution of Trust & Safety programs.
ASSUMPTION: Candidates should ask thoughtful, insightful questions to demonstrate their interest in the role and their understanding of the organization's goals and priorities.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.