- Job Title: Head of Strategic Partnerships, North America
- Company: Infobip
- Location: Jersey City, New Jersey, United States (Remote OK)
- Job Type: Full-Time
- Category: IT Services and IT Consulting
- Date Posted: May 9, 2025
- Experience Level: 10+ years
🚀 Job Overview
Key aspects of this role include:
- Leading strategic partnerships in the North American region
- Driving revenue growth and expanding market presence
- Collaborating with global and regional teams to define and execute partnership strategies
- Managing a team to acquire new partners and grow existing ones
- Ensuring alignment between regional strategies and headquarters
ASSUMPTION: This role requires a strategic mindset, strong relationship management skills, and a proven track record in driving revenue growth through partnerships.
📋 Key Responsibilities
- Partnership Acquisition & Management:
- Lead the process of acquiring new partners (global or local/regional) in alignment with HQ and regional sales management
- Sign new platform integration partnerships and actively manage existing partnerships to grow, monetize, and expand them according to defined revenue/gross profit goals
- Develop local relationships with partners and facilitate other internal teams to do so when needed
- Sales & Customer Acquisition:
- Manage the entire sales cycle and acquire new customers from an assigned set of named prospects through direct sales
- Enable acquisition of new customers through management of partnerships and collaboration with Infobip’s Sales representatives on all relevant markets where our Partner operates
- Relationship Building & Thought Leadership:
- Develop high value relationships at the executive level with customers and partners
- Demonstrate market expertise and a deep understanding of customer’s organization to drive customer decisions toward company’s solutions and products
- Assist in brand/market awareness and opportunity development by delivering subject matter expertise and thought leadership to the market via forums, conferences, panels, and PR activities
- Project Management & Team Collaboration:
- Manage the successful implementation of significant regional partnerships that improve company’s gross profit and positioning on the market
- Work closely with market planners/business leaders to coordinate strategy in the region and ensure the voice of regional markets
- Facilitate activities between clients, sales organization, market planning, customer operations, and executives to complete the strategic selling process
ASSUMPTION: This role requires strong project management skills, the ability to work collaboratively with cross-functional teams, and a focus on driving results.
🎯 Required Qualifications
- Education:
- Bachelor's degree in Business, Marketing, or a related field (MBA preferred)
- Experience:
- 10+ years of experience in strategic partnerships and sales management
- Proven track record of driving revenue growth through partnerships
- Experience in the IT services or telecommunications industry
- Required Skills:
- Strategic thinking and planning
- Strong relationship management skills
- Excellent communication and presentation skills
- Strong negotiation and influencing skills
- Proven ability to manage complex projects and drive results
- Proficiency in CRM software (Salesforce preferred)
- Fluency in English (additional languages are a plus)
- Preferred Skills:
- Experience in the mobile messaging or communications industry
- Familiarity with Infobip’s products and services
- Experience working with global teams
ASSUMPTION: Candidates should have a strong understanding of the IT services or telecommunications industry and a proven track record of driving revenue growth through strategic partnerships.
💰 Compensation & Benefits
- Salary Range: $170,000 - $225,000 USD annual base salary (plus variable compensation plan)
- Benefits:
- Medical, Dental, and Vision insurance
- Basic life insurance
- 401(k) plan participation with company match
- Short-term and long-term disability insurance
- Wellness plan of up to $500/year pro-rated based on hire date
- PTO: Accrual of up to 23 vacation days per year, accrual of up to 9 sick days per year, plus carryover of up to 9 sick days annually
- Additional leave time for marriage, relocation, bereavement, and other major life events
- 12 weeks of paid parental leave
- Participation in employee share ownership plan (ESOP)
- 14 paid holidays annually
Working Hours: 40 hours per week (flexible)
📌 Applicant Insights
🔍 Company Context
- Industry: Infobip is a global leader in omnichannel engagement, powering a broad range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security.
- Company Size: 1,001-5,000 employees
- Founded: 2006
- Company Description: Infobip is an engineering powerhouse focused on quality and innovation. They help clients and partners overcome the complexity of consumer communications, grow their business, and enhance the customer experience in a fast, secure, and reliable way.
- Company Specialties: A2P SMS messaging, mobile operators solutions, 2-Factor Authentication, operator partnerships, telecommunications, REST API, omnichannel communications, RCS, Mobile Identity, WhatsApp Business, messaging, engineering, development, customer experience, retail communications, banking communications, chat apps, and SaaS (software as a service)
📊 Role Analysis
- Career Level: This role is a leadership position with direct reporting lines and indirect reporting lines to global teams.
- Reporting Structure: The role reports directly to the Revenue Director and indirectly to the Director of Strategic Partnerships Recruitment and Director of Strategic Partnerships Development.
- Work Arrangement: Remote OK, with the option to work from Infobip offices in Jersey City, New Jersey, or Seattle, Washington.
- Growth Opportunities:
- Opportunities for career growth within the Strategic Partnerships team or other departments within Infobip
- Potential to expand the role’s scope and impact as the company grows
ASSUMPTION: This role offers significant growth opportunities for the right candidate, both in terms of career progression and the impact they can have on the company’s success.
🌍 Location & Work Environment
- Office Type: Infobip offices in Jersey City, New Jersey, or Seattle, Washington
- Office Location(s): Jersey City, New Jersey, and Seattle, Washington
- Geographic Context: Both locations offer vibrant urban environments with easy access to public transportation, dining, and entertainment options.
- Work Schedule: Flexible, with a focus on results and outcomes rather than hours worked
ASSUMPTION: Infobip’s office locations provide a dynamic work environment with access to a diverse range of amenities and resources.
💼 Interview & Application Insights
- Typical Process:
1. Online application submission
2. Phone or video screen with the HR team
3. Technical assessment or case study (if applicable)
4. Final round interviews with key stakeholders
- Key Assessment Areas:
1. Strategic thinking and planning
2. Relationship management skills
3. Communication and presentation skills
4. Industry knowledge and understanding of Infobip’s products and services
- Application Tips:
1. Tailor your resume and cover letter to highlight your strategic partnerships and sales management experience
2. Prepare examples of your past successes in driving revenue growth through partnerships
3. Research Infobip’s products and services and be prepared to discuss how you can contribute to their growth
🛠️ Tools & Technologies
- Salesforce (CRM)
- Microsoft Office Suite
- Google Workspace
- Project management tools (e.g., Asana, Trello, Jira)
👔 Cultural Fit Considerations
- Company Values:
1. Learn as you grow
2. Awesome clients
3. Great environment
4. Connect globally
5. Opportunity knocks. Often.
6. Never a dull moment
- Work Style:
1. Collaborative and team-oriented
2. Results-driven and focused on outcomes
3. Innovative and adaptable
4. Strong communication and presentation skills
- Self-Assessment Questions:
1. How do you align with Infobip’s company values?
2. How do you approach building and maintaining strong relationships with partners and customers?
3. How do you stay organized and manage multiple projects and priorities?
ASSUMPTION: Candidates who align with Infobip’s company values and work style will be most successful in this role.
⚠️ Potential Challenges
- Managing a remote team across different time zones
- Balancing the needs of global and regional stakeholders
- Keeping up with the fast-paced and ever-evolving technology landscape
- Maintaining a strong pipeline of potential partners while managing existing relationships
ASSUMPTION: These challenges require strong project management skills, strategic thinking, and the ability to adapt to change.
📈 Similar Roles Comparison
- Head of Strategic Partnerships, EMEA (Infobip)
- Similar role with a focus on the EMEA region
- Potential for collaboration and knowledge sharing between the two roles
- VP of Business Development, Communications Platform (Another Company)
- Similar role with a focus on driving revenue growth through partnerships
- Potential differences in company culture, products, and target industries
ASSUMPTION: This role is similar to other strategic partnerships roles within Infobip and the broader industry, with some unique aspects specific to the North American region.
📝 Sample Projects
- Developing and executing a regional partnership strategy to expand Infobip’s reach and market presence
- Managing the successful implementation of a significant regional partnership, improving company gross profit, and enhancing market positioning
- Collaborating with global and regional teams to define and execute partnership strategies that drive revenue growth and expand market presence
ASSUMPTION: These sample projects reflect the strategic and collaborative nature of the role, requiring strong project management skills and a focus on driving results.
❓ Key Questions to Ask During Interview
1. What are the key priorities for this role in the first 30, 60, and 90 days?
2. How does this role fit into the broader strategic partnerships team and Infobip’s global strategy?
3. What are the most significant challenges facing the strategic partnerships team, and how can this role help address them?
4. How does Infobip support the growth and development of its employees?
5. What are the key performance indicators (KPIs) for this role, and how will success be measured?
ASSUMPTION: These questions help candidates understand the role’s priorities, challenges, and opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://infobip.wd3.myworkdayjobs.com/InfobipCareers/job/Jersey-City-USA/Head-of-Strategic-Partnerships--North-America_JR103087-1)
- Tailor your resume and cover letter to highlight your strategic partnerships and sales management experience
- Prepare examples of your past successes in driving revenue growth through partnerships
- Research Infobip’s products and services and be prepared to discuss how you can contribute to their growth
- Follow up with the hiring manager one week after submitting your application, inquiring about the status of your application and expressing your continued interest in the role
⚠️ Disclaimer: This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
