📌 Core Information
🔹 Job Title: Healthcare Access Coordinator & ISP Writer
🔹 Company: Real Hires
🔹 Location: Manila, Philippines
🔹 Job Type: Full-Time
🔹 Category: Healthcare
🔹 Date Posted: April 3, 2025
🔹 Experience Level: Entry to Mid-Level
🔹 Remote Status: Fully Remote
🚀 Job Overview
Key aspects of this role include:
- Processing patient applications for healthcare waivers with 100% accuracy
- Writing and maintaining Individual Support Plans (ISPs) for patients
- Communicating with families to gather information and provide updates
- Managing multiple applications and ISPs while maintaining high organizational standards
- Using the company's system (training provided) to track applications and update patient records
ASSUMPTION: This role involves a high degree of administrative and organizational tasks, requiring strong attention to detail and persistence in following up with families.
📋 Key Responsibilities
✅ Process patient applications for DHC waiver programs accurately and submit them on time
✅ Write and maintain Individual Support Plans (ISPs) that outline patient needs and services
✅ Follow up with families to gather missing information or documents needed to move applications forward
✅ Stay organized and manage multiple applications and ISPs while maintaining 100% accuracy
✅ Use the company's system (training provided) to track applications, update patient records, and document ISP information efficiently
ASSUMPTION: This role requires a strong focus on accuracy and attention to detail, as well as effective communication skills to interact with families and patients.
🎯 Required Qualifications
Education: Not specified, but a healthcare background is preferred
Experience: 0-2 years of relevant experience
Required Skills:
- Healthcare background
- Bilingual skills (preferred)
- Strong writing skills
- Tech-savvy (comfortable using Microsoft Word and Adobe)
- Highly organized and persistent
- Compassionate and engaging
Preferred Skills:
- Previous experience in patient care or a related field
- Fluency in multiple languages
ASSUMPTION: While not explicitly stated, a background in healthcare or patient care would be beneficial for this role, as would experience with document management systems and strong communication skills.
💰 Compensation & Benefits
Salary Range: $900 - $1,440 per month (converted from PHP)
Benefits:
- Fully remote work arrangement
- Training provided for the company's system
- Opportunity to make a meaningful impact in patient care
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on the Philippine Peso to USD conversion rate and the typical salary range for similar roles in the Philippines.
📌 Applicant Insights
🔍 Company Context
Industry: Staffing and Recruiting, focusing on healthcare access and patient care
Company Size: 201-500 employees (mid-size company)
Founded: Not specified
Company Description:
- Real Hires is a privately held company specializing in staffing and recruiting
- They focus on helping patients qualify for essential healthcare waivers and providing Individual Support Plans
- Their mission involves making a meaningful impact in patient care through accurate and efficient application processing
Company Specialties:
- Healthcare access and waiver programs
- Patient care and support services
- Document management and application processing
Company Website: realhires.com
ASSUMPTION: Real Hires is a mid-size company that focuses on providing essential healthcare access to patients through accurate and efficient application processing.
📊 Role Analysis
Career Level: Entry to Mid-Level (0-2 years of experience)
Reporting Structure: Not specified, but this role involves working independently with minimal supervision
Work Arrangement: Fully remote, allowing for flexibility and work-life balance
Growth Opportunities:
- Developing strong organizational and communication skills
- Gaining experience in patient care and healthcare access
- Potential career progression into management or specialized roles within the company
ASSUMPTION: This role offers opportunities for professional growth through the development of essential skills and experience in the healthcare industry.
🌍 Location & Work Environment
Office Type: Not applicable (fully remote)
Office Location(s): Not applicable (fully remote)
Geographic Context:
- Manila, Philippines
- Time zone: Asia/Manila (UTC+8)
- Cultural diversity and multilingual environment
Work Schedule: Full-time (40 hours per week), with flexible hours and the ability to work independently
ASSUMPTION: The fully remote work arrangement allows for flexibility and a better work-life balance, while the geographic context provides exposure to a diverse and multilingual environment.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Skills assessment or trial project
- Final interview with the hiring manager
Key Assessment Areas:
- Attention to detail and accuracy in processing applications
- Communication skills and ability to interact with families
- Organizational skills and ability to manage multiple tasks
- Technical proficiency with Microsoft Word and Adobe
Application Tips:
- Highlight your healthcare background and relevant experience in your resume
- Tailor your cover letter to demonstrate your strong writing skills and compassion for patient care
- Prepare examples of your writing skills and ability to create clear and well-structured documents
ATS Keywords: Healthcare background, bilingual skills, strong writing skills, tech-savvy, highly organized, persistent, compassionate, engaging, Individual Support Plans, application processing, patient care
ASSUMPTION: The application process for this role may involve a skills assessment or trial project to evaluate the candidate's attention to detail, communication skills, and organizational abilities.
🛠️ Tools & Technologies
- Microsoft Word
- Adobe (for document management)
- The company's system (training provided)
ASSUMPTION: The company provides training for their system, and candidates should be comfortable using Microsoft Word and Adobe for document management.
👔 Cultural Fit Considerations
Company Values:
- Accuracy and attention to detail in application processing
- Effective communication with families and patients
- Compassion and commitment to patient care
Work Style:
- Independent and self-motivated
- Strong organizational skills and ability to manage multiple tasks
- Comfortable working in a fully remote environment
Self-Assessment Questions:
- Do you have a strong attention to detail and the ability to process applications accurately?
- Are you comfortable communicating with families and patients in a compassionate and engaging manner?
- Can you manage multiple applications and ISPs while maintaining high organizational standards?
ASSUMPTION: Real Hires values candidates who are detail-oriented, organized, and compassionate, with strong communication skills and the ability to work independently in a fully remote environment.
⚠️ Potential Challenges
- Managing multiple applications and ISPs while maintaining 100% accuracy
- Communicating effectively with families and patients in a multilingual environment
- Adapting to the company's system and learning new processes
- Working independently with minimal supervision
ASSUMPTION: This role may present challenges in managing multiple tasks, communicating with families, and adapting to new systems, but these can be overcome with strong organizational skills and a commitment to patient care.
📈 Similar Roles Comparison
- This role differs from other healthcare access coordinator positions in its focus on Individual Support Plans and application processing accuracy
- In the Philippines, this role may require additional language skills to communicate effectively with patients and families
- Career progression in this role may involve moving into management or specialized positions within the company
ASSUMPTION: This role offers a unique focus on Individual Support Plans and application processing accuracy, with opportunities for career progression within the company.
📝 Sample Projects
- Processing a batch of patient applications for a healthcare waiver program
- Writing and maintaining Individual Support Plans for multiple patients
- Communicating with families to gather missing information or documents for application submission
ASSUMPTION: These sample projects provide insight into the day-to-day tasks and responsibilities of the Healthcare Access Coordinator & ISP Writer role.
❓ Key Questions to Ask During Interview
- How does the company ensure the accuracy of application processing?
- What resources are available to help new hires adapt to the company's system?
- How does the company support employees working remotely?
- What opportunities are there for career growth and development within the company?
- How does the company measure the success of the Healthcare Access Coordinator & ISP Writer role?
ASSUMPTION: These interview questions can help candidates better understand the role, the company culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your healthcare background, strong writing skills, and relevant experience
- Write a compelling cover letter that demonstrates your compassion for patient care and ability to communicate effectively with families
- Prepare examples of your writing skills and ability to create clear and well-structured documents
- Follow up with the hiring manager after one week if you haven't heard back
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
