📌 Core Information
🔹 Job Title: HOA Community Manager (Portfolio Management)
🔹 Company: SpectrumAM
🔹 Location: San Antonio, Texas, United States
🔹 Job Type: Full-Time
🔹 Category: Business Consulting and Services
🔹 Date Posted: April 4, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Hybrid (2 office days per week)
🚀 Job Overview
Key aspects of this role include:
- Serving as the face of SpectrumAM, acting as a liaison between HOA boards, homeowners, and vendors
- Managing a portfolio of communities, ensuring excellent service and smooth operations
- Developing strong customer service skills and maintaining a positive attitude
- Collaborating with various departments to support communities and facilitate projects
- Growing professionally within the company through training and mentorship programs
ASSUMPTION: This role requires a high level of adaptability, strong communication skills, and the ability to manage multiple tasks and projects simultaneously.
📋 Key Responsibilities
✅ Serve as the primary point of contact between HOA boards, homeowners, and vendors
✅ Manage daily, weekly, and monthly tasks for a portfolio of associations
✅ Plan and facilitate association board meetings and annual meetings
✅ Manage vendor relations, including the bidding and project management process
✅ Prepare budgets and manage the finances of the associations
✅ Provide risk management, insurance, and litigation support
✅ Be available for after-hour emergencies
✅ Perform additional tasks as necessary
ASSUMPTION: The role requires a high level of ownership, accountability, and the ability to work independently and in a team environment.
🎯 Required Qualifications
Education: No formal education requirements specified, but a high school diploma or equivalent is expected.
Experience: Approximately 8 to 10 years of professional experience in roles requiring proactive effort and decision-making.
Required Skills:
- Strong organizational skills in a fast-paced environment
- Proficient in Office software (Word, Excel, PowerPoint, etc.)
- Ability to catch on to other business computer systems
- Strong customer-friendly and informative communication skills
- Some experience and knowledge of financial statements and budgets
- Comfortable with public speaking in small and large meetings
- Great conflict management skills in sometimes stressful situations
- Experience with gathering bids for large projects and management of those projects.
Preferred Skills:
- Experience in property management or a related field
- Bilingual or multilingual skills
ASSUMPTION: The company is willing to train the right candidate, but prior experience in a related field or transferable skills would be beneficial.
💰 Compensation & Benefits
Salary Range: $55,000 per year
Benefits:
- Medical, Dental, Vision, STD/LTD, Life/AD&D, and 401k program
- 5 weeks of PTO, 40 paid hours for community service activities, and 11 annual paid holidays
- Paid training and internal learning and development management system
- Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices)
- Phone and mileage reimbursement
- Well-structured career track plan with a 6-month review
Working Hours: 40 hours per week, with flexible scheduling and the option to work remotely part-time
ASSUMPTION: The salary range is based on industry standards for a community manager role with 8-10 years of experience in the San Antonio area.
📌 Applicant Insights
🔍 Company Context
Industry: SpectrumAM operates in the business consulting and services sector, specializing in homeowner association (HOA) management.
Company Size: SpectrumAM has 51-200 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: The company was founded in 2001 and has since grown to manage hundreds of HOAs in Texas and Arizona.
Company Description:
- SpectrumAM aims to provide excellent management services to single-family communities through a modern approach, innovative technology, and engaging homeowner experiences.
- The company focuses on meeting the needs of board members and homeowners, offering unique resources and support.
- SpectrumAM fosters a flexible work schedule, comprehensive benefits package, and opportunities for making a positive impact in the community.
Company Specialties:
- HOA Management
- Community Management
- Homeowners and Developers
- Homeowner Association Management
- Association Management
- Community Manager
Company Website: SpectrumAM Careers
ASSUMPTION: SpectrumAM's focus on employee well-being, growth, and community impact makes it an attractive place to work for professionals seeking a supportive and engaging environment.
📊 Role Analysis
Career Level: This role is an entry-level to mid-level position within the HOA management industry, offering opportunities for growth and career advancement.
Reporting Structure: The Community Manager reports directly to the Community Manager Mentor during the training phase and subsequently to the Regional Manager or similar supervisory role.
Work Arrangement: The role follows a hybrid work arrangement, with 2 office days per week and the option to work remotely part-time.
Growth Opportunities:
- Completion of the unique in-house, web-based learning academy
- Mentorship and guidance from experienced Community Managers
- Career track plan with a 6-month review and performance increase opportunities
- Potential to take on additional responsibilities and advance within the company
ASSUMPTION: SpectrumAM's investment in employee training and development, along with its well-structured career track plan, provides ample opportunities for professional growth and advancement.
🌍 Location & Work Environment
Office Type: SpectrumAM's offices are modern, collaborative spaces designed to foster teamwork and productivity.
Office Location(s): 17319 San Pedro Ave., Ste. 318, San Antonio, TX 78232, US (with additional offices in Houston, Austin, Dallas, and Chandler, AZ)
Geographic Context:
- San Antonio, Texas, is the seventh-most populous city in the United States, offering a diverse and vibrant urban environment.
- The city is known for its rich history, cultural attractions, and growing job market.
- San Antonio is home to several Fortune 500 companies and a thriving startup scene.
Work Schedule: The role follows a hybrid work arrangement, with 2 office days per week and the option to work remotely part-time. The training phase begins in the local office for the first 6 months, with subsequent commuting requirements for team collaboration, onsite functions, or mandatory events.
ASSUMPTION: The hybrid work arrangement and flexible scheduling options provide a good work-life balance for employees, while the training phase ensures a strong foundation for success in the role.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills and attitude
- Communication and interpersonal skills
- Problem-solving and decision-making abilities
- Organizational skills and attention to detail
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for the Community Manager role
- Demonstrate your customer service experience and any relevant transferable skills
- Showcase your ability to manage multiple tasks and projects simultaneously
- Prepare for behavioral interview questions focusing on problem-solving, communication, and customer service scenarios
- Research SpectrumAM's company culture and values to ensure a good fit
ATS Keywords: Community Manager, HOA, Homeowner Association, Property Management, Customer Service, Vendor Relations, Financial Management, Risk Management, Team Player, Coachable, Adaptable, Hybrid Work, Training, Mentorship
ASSUMPTION: SpectrumAM's hiring process is designed to assess candidates' skills, experience, and cultural fit, with a focus on customer service, communication, and adaptability.
🛠️ Tools & Technologies
- Office software (Word, Excel, PowerPoint, etc.)
- Business computer systems (specific tools and platforms may vary)
- Project management tools (specific tools may vary)
- Communication and collaboration platforms (email, instant messaging, video conferencing)
ASSUMPTION: The required tools and technologies for this role may vary depending on the specific portfolio of communities managed and the company's internal systems.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric approach
- Positive and supportive work environment
- Empowerment and autonomy
- Strong human connections among colleagues
- Continuous learning and improvement
Work Style:
- Collaborative and team-oriented
- Adaptable and flexible
- Proactive and solution-oriented
- Strong communication and interpersonal skills
- Ability to work independently and manage multiple tasks
Self-Assessment Questions:
- Do you have a customer-centric mindset and a positive attitude?
- Are you comfortable working in a fast-paced, dynamic environment?
- Can you effectively manage multiple tasks and projects simultaneously?
- Do you thrive in a collaborative, team-oriented work environment?
- Are you open to learning and continuous improvement?
ASSUMPTION: SpectrumAM's vibrant culture is based on trust, support, career development, fun, autonomy, and strong human connections among colleagues, making it essential for candidates to assess their fit with these values and work style preferences.
⚠️ Potential Challenges
- Managing multiple tasks and projects simultaneously may be challenging for some individuals
- Dealing with difficult homeowners or vendor issues may require strong conflict management skills
- The hybrid work arrangement may present challenges for those who prefer a fully remote or fully on-site work environment
- The training phase may be intense and demanding, requiring a significant time commitment in the local office
ASSUMPTION: The potential challenges associated with this role require candidates to possess strong organizational skills, adaptability, and a willingness to learn and grow in a dynamic work environment.
📈 Similar Roles Comparison
- Community Manager vs. Property Manager: Community Managers focus on customer service, vendor relations, and HOA board communication, while Property Managers oversee the physical maintenance and upkeep of properties.
- HOA Management vs. Property Management: HOA Management involves working with homeowner associations, while Property Management encompasses a broader range of residential and commercial properties.
- Community Manager career path: Community Managers can advance to roles such as Senior Community Manager, Regional Manager, or even become a Property Manager, depending on their skills, experience, and career goals.
ASSUMPTION: Understanding the differences between related roles and career paths within the property management industry can help candidates make informed decisions about their career progression.
📝 Sample Projects
- Managing a portfolio of HOAs, ensuring excellent service and smooth operations
- Facilitating a successful annual meeting for an HOA, including vendor management and budget preparation
- Resolving a complex homeowner dispute, demonstrating strong conflict management skills
ASSUMPTION: The sample projects listed above provide a glimpse into the day-to-day responsibilities and challenges faced by Community Managers, highlighting the importance of strong communication, problem-solving, and customer service skills.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of the Community Manager role, and how can I best prepare for them?
- How does SpectrumAM support the professional growth and development of its Community Managers?
- What is the typical career path for a Community Manager at SpectrumAM?
- How does SpectrumAM foster a positive and supportive work environment, and what can I do to contribute to it?
- What are the most important qualities and skills for a Community Manager to possess, and how can I demonstrate them during the interview process?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates a candidate's interest in the role and commitment to understanding the company's culture and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for the Community Manager role
- Prepare for behavioral interview questions focusing on problem-solving, communication, and customer service scenarios
- Research SpectrumAM's company culture and values to ensure a good fit
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
