📌 Core Information
🔹 Job Title: Implementation-Conversion Analyst Senior
🔹 Company: FIS
🔹 Location: United States (Hybrid - US WI MKE 4900, US GA ATL 201 STE 900, US FL JAX 347, US OH CIN 8500)
🔹 Job Type: Full-Time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: April 3, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site/Hybrid (3 days in office)
🚀 Job Overview
Key aspects of this role include:
- CRM solution implementation and consulting for community banks and credit unions
- Project management and user training
- Data management and troubleshooting
- Collaboration with cross-functional teams
ASSUMPTION: This role requires a balance of technical and interpersonal skills, with a focus on client-facing interactions and project management.
📋 Key Responsibilities
✅ Serve as a CRM (Connections) Subject Matter Expert and consultant to clients
✅ Manage CRM implementation projects, including data flow, user training, and priority setting
✅ Collaborate with data, support, and marketing teams to ensure successful implementation
✅ Document and communicate project status internally and externally
ASSUMPTION: This role involves frequent travel (50% of the time) and requires strong communication and organizational skills.
🎯 Required Qualifications
Education: Bachelor's degree in a related field (or equivalent experience)
Experience: 2+ years in banking sales and service, 2+ years of consultative experience, training experience, and project management experience
Required Skills:
- Strong communication skills
- CRM experience (Connections preferred)
- Banking sales and service experience
- Project management experience
- Data management experience
Preferred Skills:
- 5+ years of customer-facing banking experience
- Familiarity with FIS core systems
ASSUMPTION: Candidates with additional banking or CRM experience may be preferred.
💰 Compensation & Benefits
Salary Range: $75,000 - $110,000 per year (based on experience and location)
Benefits:
- Learning and development opportunities
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
Working Hours: Full-time (40 hours per week), with flexible hours and 50% travel required
ASSUMPTION: The salary range is estimated based on industry standards for similar roles and experience levels.
📌 Applicant Insights
🔍 Company Context
Industry: FIS is a global leader in financial technology, providing payment processing, banking, and financial services to clients worldwide.
Company Size: FIS employs over 10,000 people globally, offering a large and diverse work environment.
Founded: FIS was founded in 1968 and has since grown into a multinational corporation.
Company Description:
- FIS offers a wide range of financial technology solutions, including payment processing, banking, and financial services
- The company serves clients across various industries, including banking, retail, and healthcare
- FIS is committed to innovation and continuous improvement in the financial technology sector
Company Specialties:
- Payment processing
- Banking and financial services
- Financial technology consulting
Company Website: http://www.fis.com
ASSUMPTION: FIS's extensive experience and global presence provide a stable and innovative work environment for employees.
📊 Role Analysis
Career Level: This role is a senior-level position, requiring significant experience and expertise in CRM implementation and consulting.
Reporting Structure: The Implementation-Conversion Analyst Senior will report directly to the CRM Solutions Manager and work closely with cross-functional teams.
Work Arrangement: This role is hybrid, requiring employees to be in the office three days a week (T, W, TH) and travel 50% of the time.
Growth Opportunities:
- Advancement to a management or leadership role within the CRM solutions team
- Expansion of responsibilities to include additional CRM systems or industries
- Opportunities to work on high-profile projects and collaborate with diverse teams
ASSUMPTION: FIS offers numerous growth opportunities for employees who demonstrate strong performance and leadership potential.
🌍 Location & Work Environment
Office Type: FIS offices are modern and collaborative workspaces, designed to foster innovation and teamwork.
Office Location(s): United States (US WI MKE 4900, US GA ATL 201 STE 900, US FL JAX 347, US OH CIN 8500)
Geographic Context:
- FIS offices are located in major metropolitan areas, offering access to various amenities and cultural attractions
- The company's global presence allows for opportunities to work with diverse teams and clients
- FIS offices are designed to be inclusive and accessible, with accommodations for employees with disabilities
Work Schedule: Full-time (40 hours per week), with flexible hours and 50% travel required
ASSUMPTION: FIS's global presence and diverse work environment offer unique opportunities for employees to grow both personally and professionally.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with the hiring manager
- Technical assessment or case study
- In-person or video interview with the CRM Solutions Manager and team members
- Final interview with the CRM Solutions Director
Key Assessment Areas:
- CRM knowledge and experience
- Project management skills
- Communication and interpersonal skills
- Problem-solving and analytical skills
Application Tips:
- Highlight relevant banking and CRM experience in your resume
- Tailor your cover letter to demonstrate your understanding of the role and FIS's mission
- Prepare for the technical assessment or case study by reviewing CRM best practices and project management methodologies
ATS Keywords: CRM, Connections, banking, sales, service, project management, data management, implementation, consulting, training, client-facing
ASSUMPTION: FIS's application process is designed to assess candidates' technical skills and cultural fit within the organization.
🛠️ Tools & Technologies
- FIS Connections (CRM)
- Project management tools (e.g., Asana, Jira, Microsoft Project)
- Data management tools (e.g., SQL, Excel)
- Collaboration tools (e.g., Microsoft Office, Google Workspace)
ASSUMPTION: FIS provides employees with access to the tools and technologies necessary to perform their jobs effectively.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Collaboration
- Integrity
- Accountability
- Client focus
Work Style:
- Team-oriented and collaborative
- Adaptable and responsive to change
- Focused on delivering results and exceeding client expectations
Self-Assessment Questions:
- How do you stay up-to-date with the latest CRM trends and best practices?
- Can you provide an example of a time when you had to manage a complex project with multiple stakeholders?
- How do you approach learning new technologies or tools?
ASSUMPTION: FIS values employees who are innovative, collaborative, and committed to delivering exceptional results for clients.
⚠️ Potential Challenges
- Frequent travel may be required, which can be challenging for some candidates
- The role may involve working with tight deadlines and managing multiple projects simultaneously
- Candidates may need to adapt to FIS's unique work environment and culture
- FIS's global presence may require working with diverse teams and clients, which can present unique challenges
ASSUMPTION: FIS offers support and resources to help employees overcome challenges and succeed in their roles.
📈 Similar Roles Comparison
- This role is similar to CRM Consultant or CRM Implementation Specialist positions in other organizations
- However, FIS's global presence and extensive experience in the financial technology sector set it apart from other companies
- Candidates with experience in similar roles may find the transition to FIS relatively seamless
ASSUMPTION: FIS's unique position in the financial technology industry offers candidates the opportunity to work on high-profile projects and collaborate with diverse teams.
📝 Sample Projects
- CRM implementation for a regional bank, including data migration, user training, and priority setting
- Consulting project to help an existing client better utilize their CRM and implement new priorities
- Project to optimize CRM data flow and improve data quality for a credit union
ASSUMPTION: FIS offers a wide range of projects, allowing employees to gain diverse experience and develop their skills.
❓ Key Questions to Ask During Interview
- How does FIS support employees in developing their CRM and project management skills?
- Can you describe the team structure and dynamics within the CRM solutions team?
- How does FIS foster innovation and collaboration within the organization?
- What opportunities are there for growth and advancement within the CRM solutions team?
- How does FIS ensure that employees have the tools and resources they need to succeed in their roles?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates a candidate's interest in the role and commitment to FIS's mission.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant banking and CRM experience
- Write a cover letter that demonstrates your understanding of the role and FIS's mission
- Prepare for the technical assessment or case study by reviewing CRM best practices and project management methodologies
- Follow up with the hiring manager one week after submitting your application to confirm receipt and express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
