- Job Title: Implementation-Conversion Analyst Senior
- Company: FIS
- Location: United States (Hybrid - US WI MKE 4900, US GA ATL 201 STE 900, US FL JAX 4800, US OH CIN 8500)
- Job Type: Full-Time
- Category: IT Services and IT Consulting
- Date Posted: April 3, 2025
- Experience Level: Intermediate (2-5 years)
- Remote Status: On-site/Hybrid (3 days in office)
🚀 Job Overview
Key aspects of this role include:
- Managing CRM implementations for community banks and credit unions
- Consulting clients on CRM best practices and priority setting
- Training administrators and end-users on the CRM solution
- Collaborating with cross-functional teams for successful implementations
- Traveling approximately 50% of the time
ASSUMPTION: This role requires a balance of technical CRM knowledge, consultative skills, and project management experience. Familiarity with FIS Connections CRM is a plus but not required.
📋 Key Responsibilities
- ✅ Serve as a CRM subject matter expert, consulting clients on CRM usage and priorities
- ✅ Manage CRM implementation projects, ensuring data flows correctly and measurable results are achieved
- ✅ Train Connections administrators and end-users, conducting 'Train the Trainer' sessions
- ✅ Document and communicate project status internally and externally
- ✅ Collaborate with data, support, and marketing teams for successful implementations
ASSUMPTION: This role involves frequent travel, requiring adaptability and strong communication skills to work effectively with clients and remote teams.
🎯 Required Qualifications
- Education: Bachelor's degree in a related field (e.g., Business, IT, or Finance)
- Experience:
- 2+ years in banking sales and service (retail, commercial, or lending)
- 2+ years of consultative experience
- Training and project management experience
- Required Skills:
- Strong communication skills
- CRM experience (preferably FIS Connections)
- Project management skills
- Banking industry knowledge
- Preferred Skills:
- Familiarity with FIS core systems
- Previous CRM user experience
- 5+ years of consultative/project management experience
ASSUMPTION: While not explicitly stated, a valid driver's license and willingness to travel are implied requirements for this role.
💰 Compensation & Benefits
- Salary Range: $80,000 - $120,000 (Estimated, based on industry standards for intermediate IT roles in the US)
- Benefits:
- Learning and development opportunities
- Collaborative work environment
- Opportunities to give back to communities
- Competitive salary and benefits package
Working Hours: 40 hours per week, with flexible hours based on project needs and client time zones.
ASSUMPTION: The salary range is estimated based on industry standards for intermediate IT roles in the US. Actual compensation may vary based on experience, skills, and location.
📌 Applicant Insights
🔍 Company Context
- Industry: FIS is a global leader in financial technology, providing banking and payments solutions to financial institutions worldwide.
- Company Size: 10,001+ employees
- Founded: 1968 (as First Data Corporation)
- Company Description: FIS empowers the financial world with payment processing, financial software, and banking solutions. They champion diversity and offer learning and growth opportunities for their employees.
- Company Specialties: Payment processing, banking solutions, financial software, and consulting services.
📊 Role Analysis
- Career Level: Intermediate, with opportunities for growth in the fintech industry
- Reporting Structure: This role reports directly to the CRM Implementation Manager and works cross-functionally with data, support, and marketing teams.
- Work Arrangement: Hybrid, with 3 days in the office and the remainder remote, requiring adaptability and strong communication skills.
- Growth Opportunities: With experience and success in this role, opportunities may arise for advancement into management or specialized consulting positions within FIS.
🌍 Location & Work Environment
- Office Type: Hybrid, with 3 days in the office and the remainder remote
- Office Location(s): US WI MKE 4900, US GA ATL 201 STE 900, US FL JAX 4800, US OH CIN 8500
- Geographic Context: The role requires frequent travel, with clients and offices located across the United States.
- Work Schedule: Flexible, with core hours between 9:00 AM and 5:00 PM EST, and additional hours as needed to accommodate client time zones and project deadlines.
💼 Interview & Application Insights
- Typical Process: Phone screen, behavioral interviews, case study presentation, and final round with the hiring manager
- Key Assessment Areas: CRM knowledge, consultative skills, project management experience, communication skills, and cultural fit
- Application Tips:
- Tailor your resume to highlight relevant banking, CRM, and project management experience
- Prepare examples of successful CRM implementations and training sessions you've led
- Research FIS and the CRM solutions they offer to demonstrate your enthusiasm and preparation
🛠️ Tools & Technologies
- FIS Connections CRM
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Jira, or Microsoft Project)
- Travel management tools (e.g., Concur)
👔 Cultural Fit Considerations
- Company Values: Integrity, collaboration, innovation, and excellence
- Work Style: FIS values a collaborative, team-oriented work environment with a focus on continuous learning and improvement. They seek employees who are adaptable, results-driven, and passionate about their work.
Self-Assessment Questions:
1. How do you align with FIS's core values, and can you provide an example of how you've demonstrated these values in a previous role?
2. How comfortable are you with frequent travel and working remotely with clients and teams?
3. How do you approach learning new technologies and tools, such as FIS Connections CRM?
⚠️ Potential Challenges
- Frequent travel may be challenging for candidates with family or personal commitments
- The role requires balancing multiple projects and client priorities, which can be demanding at times
- The hybrid work arrangement may present communication and collaboration challenges, requiring strong remote work skills
📈 Similar Roles Comparison
- Implementation Consultant (CRM): This role is similar to an Implementation Consultant focused on CRM solutions. However, the FIS role is more focused on community banks and credit unions, while the broader role may cover various industries and client sizes.
- CRM Administrator: While both roles involve working with CRM systems, the FIS role is more focused on implementation, consulting, and project management, whereas a CRM Administrator role is typically more focused on day-to-day system management and user support.
- Career Path: This role can lead to advancement into management or specialized consulting positions within FIS, with opportunities for growth in the fintech industry.
📝 Sample Projects
1. CRM implementation for a regional bank, including data migration, user training, and go-live support
2. CRM upgrade project for a credit union, involving system configuration, data cleansing, and user acceptance testing
3. CRM integration project with a core banking system, requiring collaboration with technical teams and stakeholders to ensure seamless data flow
❓ Key Questions to Ask During Interview
1. What are the most common challenges faced by clients during CRM implementations, and how does FIS support them?
2. How does FIS ensure the success of hybrid and remote teams, and what resources are available to support employees in these work arrangements?
3. What opportunities exist for professional development and career growth within FIS, particularly for employees in implementation and consulting roles?
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://fis.wd5.myworkdayjobs.com/SearchJobs/job/US-WI-MKE-4900/Implementation-Conversion-Analyst-Senior_JR0293893)
- Tailor your resume and cover letter to highlight relevant banking, CRM, and project management experience
- Prepare examples of successful CRM implementations and training sessions you've led
- Research FIS and the CRM solutions they offer to demonstrate your enthusiasm and preparation
- Follow up with the hiring manager after one week if you haven't heard back, expressing your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
