🔹 Job Title: In-House Marketing Agent (Lobby)
🔹 Company: Hyatt Vacation Ownership
🔹 Location: Hyatt Vacation Club at The Welk, Escondido, CA
🔹 Job Type: Full-Time
🔹 Category: Hospitality
🔹 Date Posted: June 6, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role is focused on driving sales and guest satisfaction through exceptional customer service and effective sales presentation management.
✅ Schedule and manage sales presentations, ensuring customer expectations are met
✅ Provide high levels of service to exceed budgeted sales presentation and volume production goals
✅ Ensure that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services
✅ Use persuasive techniques to maximize revenue while maintaining existing guest loyalty
✅ Welcome and greet guests, anticipate and address their needs, interact with colleagues and guests professionally, contribute to team goals, and always follow company policies and safety procedures
ASSUMPTION: The role requires a balance of sales, customer service, and team collaboration skills to excel in this position.
Education: High school diploma or equivalent
Experience: Previous sales or customer service experience preferred but not required
Required Skills:
Preferred Skills:
ASSUMPTION: While previous sales or customer service experience is preferred, the company is willing to train the right candidate with a strong work ethic and passion for customer service.
Salary Range: $16.50 per hour plus commission/bonuses. The uncapped earning potential includes wages, monthly incentives, annual bonuses, and contests.
Benefits:
Working Hours: Full-time (5 days per week), must be open to work on weekends
ASSUMPTION: The salary range is competitive for the hospitality industry and the benefits package is designed to attract and retain top talent.
Industry: Hospitality, specifically vacation ownership and resort management
Company Size: 1,001-5,000 employees. This size allows for ample growth opportunities and a diverse work environment.
Founded: 1994. Hyatt Vacation Ownership has a rich history and established reputation in the industry.
Company Description:
Company Specialties:
Company Website: http://www.hvocareers.com
ASSUMPTION: Hyatt Vacation Ownership is a well-established company in the hospitality industry, offering a range of vacation ownership and rental options to its members and guests.
Career Level: Entry-level. This role is an excellent starting point for a career in hospitality sales and marketing.
Reporting Structure: The In-House Marketing Agent (Lobby) reports directly to the Sales & Marketing team at the Hyatt Vacation Club at The Welk location.
Work Arrangement: On-site, full-time position with a flexible schedule that includes weekends and holidays.
Growth Opportunities:
ASSUMPTION: This role offers ample opportunities for growth and development within the company, particularly for individuals interested in pursuing a career in hospitality sales and marketing.
Office Type: Resort location, with a focus on guest interaction and sales presentation management
Office Location(s): Hyatt Vacation Club at The Welk, Escondido, CA
Geographic Context:
Work Schedule: Full-time, 5 days per week, with a flexible schedule that includes weekends and holidays
ASSUMPTION: The work environment is dynamic, fast-paced, and focused on providing exceptional customer service and driving sales through effective sales presentation management.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Sales, Customer Service, Guest Interaction, Persuasive Techniques, Team Collaboration, Scheduling, Eligibility Assessment, Problem Solving
ASSUMPTION: The application process is designed to assess the candidate's sales and customer service skills, as well as their availability and flexibility to work various shifts, holidays, and weekends.
ASSUMPTION: The tools and technologies required for this role are primarily focused on sales presentation management and customer service.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who are enthusiastic about customer service, comfortable working in a fast-paced environment, and possess strong sales or persuasive techniques are likely to be a good fit for this role.
ASSUMPTION: The role may present challenges related to working various shifts, meeting sales goals, and adapting to a fast-paced work environment.
ASSUMPTION: This role is unique in its focus on sales presentation management and customer service, but it shares similarities with other hospitality sales and customer service positions.
ASSUMPTION: Sample projects for this role may include sales presentation development, team collaboration, and data analysis to drive revenue and improve customer satisfaction.
ASSUMPTION: These interview questions are designed to assess the candidate's understanding of the role, their commitment to growth and development, and their ability to succeed in a fast-paced, dynamic work environment.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.