📌 Core Information
🔹 Job Title: In-House Marketing Agent (Lobby Desk)
🔹 Company: Hyatt Vacation Ownership
🔹 Location: Hyatt Vacation Club at The Welk, Escondido, CA
🔹 Job Type: Full-Time
🔹 Category: Hospitality - Sales & Marketing
🔹 Date Posted: July 29, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Creating memorable vacation experiences for guests
- Managing sales presentations and customer expectations
- Exceeding budgeted sales presentation and volume production goals
- Ensuring guest eligibility and maintaining existing guest loyalty
ASSUMPTION: This role is focused on providing exceptional customer service and driving sales through persuasive techniques and high-level service.
📋 Key Responsibilities
✅ Schedule sales presentations and manage customer expectations
✅ Provide high-level service to exceed budgeted sales presentation and volume production goals
✅ Ensure guests meet eligibility requirements and are open to learning about products and services
✅ Use persuasive techniques to maximize revenue while maintaining existing guest loyalty
✅ Welcome and greet guests, anticipate and address their needs, interact with colleagues professionally, contribute to team goals, and follow company policies and safety procedures
ASSUMPTION: The role requires strong communication skills, sales acumen, and the ability to work well under pressure.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Previous sales or customer service experience preferred but not required
Required Skills:
- Strong communication and interpersonal skills
- Sales acumen and persuasive techniques
- Ability to work well under pressure and meet targets
- Availability to work various shifts, including weekends and holidays
Preferred Skills:
- Concierge or sales experience
- Fluency in additional languages
ASSUMPTION: While previous sales or customer service experience is preferred, the company is open to training the right candidate.
💰 Compensation & Benefits
Salary Range: $16.50/hour plus commission/bonuses. The salary range is based on industry standards for entry-level sales and marketing positions in the hospitality industry.
Benefits:
- Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
- Medical, dental, vision, and 401K opportunities
- Travel discounts
- Credit union membership
- Tuition reimbursement
- Professional counseling and family support
- Growth and development opportunities
Working Hours: Full-time (5 days per week), must be open to working weekends
ASSUMPTION: The salary range is competitive for entry-level positions in the hospitality industry and reflects the potential for high earnings through commission and bonuses.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality - Hyatt Vacation Ownership specializes in vacation ownership and management, offering access to global travel experiences through a diverse portfolio of boutique residential-style retreats in unique destinations.
Company Size: 1,001-5,000 employees - Working for Hyatt Vacation Ownership offers opportunities for growth and development within a large organization.
Founded: 1994 - Hyatt Vacation Ownership has a well-established history in the hospitality industry.
Company Description:
- Offers access to global travel experiences through a diverse portfolio of boutique residential-style retreats in unique destinations
- Delivers a lifetime of great vacations with a range of options to fit every traveler, every year
- Provides authentic hospitality by making a difference in the lives of people touched every day
Company Specialties:
- Vacation Ownership
- Real Estate Sales
- Customer Service
- Resort Operations
- Sales and Marketing
- Call Center
- Corporate and Guest Services
Company Website: www.hvocareers.com
ASSUMPTION: Working for Hyatt Vacation Ownership offers opportunities for career growth and development within the hospitality industry.
📊 Role Analysis
Career Level: Entry-Level - This role is an excellent starting point for a career in sales and marketing within the hospitality industry.
Reporting Structure: The In-House Marketing Agent (Lobby Desk) reports directly to the Sales & Marketing team.
Work Arrangement: On-site, full-time with a requirement to work weekends
Growth Opportunities:
- Advancement within the Sales & Marketing department
- Transition to other roles within Hyatt Vacation Ownership
- Potential for increased earnings through commission and bonuses
ASSUMPTION: This role offers opportunities for career growth and development within the hospitality industry.
🌍 Location & Work Environment
Office Type: Resort - The role is based at the Hyatt Vacation Club at The Welk in Escondido, CA.
Office Location(s): Hyatt Vacation Club at The Welk, Escondido, CA
Geographic Context:
- Escondido, CA, is located in San Diego County, approximately 30 miles north of downtown San Diego
- The area offers a mix of urban and rural environments, with easy access to beaches, mountains, and deserts
- The cost of living in Escondido is generally lower than in downtown San Diego
Work Schedule: Full-time, 5 days per week, including weekends
ASSUMPTION: The work environment is fast-paced and customer-focused, with a strong emphasis on sales and customer service.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background and drug screening (if required)
Key Assessment Areas:
- Sales acumen and persuasive techniques
- Communication and interpersonal skills
- Ability to work well under pressure
- Availability to work various shifts, including weekends and holidays
Application Tips:
- Highlight any relevant sales or customer service experience
- Demonstrate strong communication and interpersonal skills
- Show enthusiasm for the role and the company
- Prepare for behavioral-based interview questions focusing on sales techniques and customer service
ATS Keywords: Sales, Customer Service, Guest Interaction, Persuasive Techniques, Team Collaboration, Scheduling, Eligibility Assessment, Problem Solving
ASSUMPTION: The application process is straightforward, with a focus on assessing the candidate's sales acumen and customer service skills.
🛠️ Tools & Technologies
- Customer relationship management (CRM) software
- Sales presentation materials
- Point-of-sale (POS) system
ASSUMPTION: The role requires proficiency in using basic sales and customer service tools and technologies.
👔 Cultural Fit Considerations
Company Values:
- Respect all people and ideas
- Provide authentic hospitality
- Make a difference in the lives of people touched every day
Work Style:
- Fast-paced and customer-focused
- Team-oriented and collaborative
- Results-driven and goal-oriented
Self-Assessment Questions:
- Do you thrive in a fast-paced, customer-focused environment?
- Are you a strong team player with excellent communication skills?
- Are you motivated by sales targets and driven to exceed expectations?
ASSUMPTION: Successful candidates will be strong team players with excellent communication skills, a customer-focused mindset, and a drive to exceed sales targets.
⚠️ Potential Challenges
- Working weekends and holidays
- Meeting sales targets under pressure
- Managing customer expectations and ensuring guest eligibility
- Adapting to a fast-paced, customer-focused work environment
ASSUMPTION: The role presents challenges related to working weekends and holidays, meeting sales targets, and adapting to a fast-paced work environment.
📈 Similar Roles Comparison
- In-House Marketing Agent (Lobby Desk) vs. Front Desk Agent: The In-House Marketing Agent role focuses on sales and customer service, while the Front Desk Agent role is more focused on guest check-in, check-out, and general inquiries.
- Industry-specific context: The hospitality industry is competitive, with a strong focus on customer service and sales.
- Career path comparison: The In-House Marketing Agent role can serve as a stepping stone to other sales and marketing roles within the hospitality industry.
ASSUMPTION: The In-House Marketing Agent role is unique to Hyatt Vacation Ownership and offers a distinct career path within the hospitality industry.
📝 Sample Projects
- Developing and delivering a persuasive sales presentation to guests
- Managing customer expectations and ensuring guest eligibility for sales presentations
- Collaborating with the team to exceed budgeted sales presentation and volume production goals
ASSUMPTION: The role involves a variety of projects focused on sales, customer service, and team collaboration.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does the company support the growth and development of its employees?
- What are the most challenging aspects of the role, and how can I best prepare for them?
- How does the company measure success for this role, and what are the key performance indicators (KPIs)?
- What opportunities are there for career growth and advancement within the company?
ASSUMPTION: Asking thoughtful questions during the interview demonstrates engagement and interest in the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant sales or customer service experience and skills
- Prepare for behavioral-based interview questions focusing on sales techniques and customer service
- Follow up with the hiring manager within one week of submitting your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
