📌 Core Information
🔹 Job Title: In-House Marketing Assistant Manager
🔹 Company: Travel + Leisure Co.
🔹 Location: Indio, California
🔹 Job Type: Full-Time
🔹 Category: Hospitality & Tourism
🔹 Date Posted: April 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Direct supervision of In-House Marketing staff, including interviewing, hiring, training, and performance management.
- Maintaining total site marketing penetration standards and running daily reports.
- Coordinating with In-House and Front Line sales management regarding tour seats and marketing programs.
- Resolving tour status issues and maintaining departmental supplies.
- Other duties as assigned.
ASSUMPTION: This role requires a balance of leadership, analytical, and organizational skills to effectively manage the In-House Marketing Team and ensure smooth daily operations.
📋 Key Responsibilities
✅ Direct supervision of In-House Marketing staff, including:
- Interviewing, hiring, and training associates.
- Planning, assigning, and directing work.
- Conducting performance reviews and providing feedback.
- Motivating, rewarding, and managing behavior and performance.
✅ Maintaining total site marketing penetration standards by:
- Running daily reports, including Daily Arrival Report, Daily In-House Report, and Owner Arrival report.
- Preparing daily and weekly status reports, including show factors and penetration rates.
- Preparing additional reports as necessary.
✅ Coordinating with In-House and Front Line sales management by:
- Discussing tour seats available and potential tour flow.
- Communicating new or changes in marketing programs (booking/gifting policies).
✅ Maintaining copies of invitations and daily tour manifests, and resolving tour status issues.
✅ Ordering and maintaining departmental supplies (collateral material, uniforms, etc.).
✅ Performing other duties as assigned.
ASSUMPTION: The responsibilities listed above are based on the provided job description and may evolve over time based on business needs and priorities.
🎯 Required Qualifications
Education: High School Diploma, GED, or equivalent
Experience: Two (2) years of marketing experience required, primarily in the vacation ownership industry.
Required Skills:
- Excellent verbal and written communication skills
- Ability to effectively coach, counsel, and motivate direct reports
- Ability to provide exceptional customer service
- Ability to efficiently multi-task
- Ability to negotiate effectively
- Working knowledge of marketing databases
- Ability to recruit, train, and develop employees
- Ability to lead by example
- Detail-oriented and accurate
- Ability to carry out responsibilities in accordance with the organization's policies and applicable laws
- Demonstrated problem-solving ability
Preferred Skills:
- Experience with marketing databases and systems such as Mainframe, Focus, and CRS
ASSUMPTION: While not explicitly stated, proficiency in using marketing databases and systems is highly desirable for this role.
💰 Compensation & Benefits
Salary Range: $68,640 - $68,640 per year plus commissions and bonuses. The actual salary rate will be set based on a variety of factors, including experience, education, skills, training, and work location.
Benefits:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off, parental leave, and holidays (subject to eligibility requirements)
- 401k with employer match (subject to eligibility requirements)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Working Hours: Full-time, typically 40 hours per week. Minimal travel required.
ASSUMPTION: The salary range provided is an estimate based on the job title and experience level. Actual compensation may vary based on factors such as location and individual performance.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality & Tourism. Travel + Leisure Co. is the world's leading vacation ownership and membership travel company, providing vacations to travelers every year.
Company Size: 10,001+ employees. As a large company, Travel + Leisure Co. offers a wide range of opportunities for career growth and development.
Founded: The company's history and founding date were not explicitly stated in the provided information.
Company Description:
- Travel + Leisure Co. offers a diverse range of vacation ownership and travel membership brands, with a combined 270+ resorts worldwide.
- The company's portfolio includes trusted and iconic vacation club brands, providing quality, flexibility, and value to over 800,000 timeshare owners.
- Through its Travel and Membership business line, the company unlocks even more travel inspiration and opportunities via its signature subscription travel club, Travel + Leisure GO, and pioneering timeshare exchange network, RCI.
Company Specialties:
- Vacation ownership
- Travel membership
- Timeshare exchange
- Subscription travel club
Company Website: https://www.travelandleisureco.com
ASSUMPTION: Travel + Leisure Co. is a well-established company in the hospitality and tourism industry, with a strong reputation for quality and innovation.
📊 Role Analysis
Career Level: This role is a mid-level management position, requiring a balance of leadership, strategic thinking, and operational execution.
Reporting Structure: The In-House Marketing Assistant Manager reports directly to the In-House Marketing Manager and oversees the In-House Marketing Team.
Work Arrangement: This is an on-site, full-time position with minimal travel requirements.
Growth Opportunities:
- Progression to a Marketing Manager role, overseeing multiple teams or larger marketing initiatives.
- Expansion into related fields, such as sales management or corporate strategy, based on the company's growth and development.
- Potential international assignments or relocation opportunities, as the company has a global presence.
ASSUMPTION: As a large company with diverse operations, Travel + Leisure Co. offers numerous opportunities for career growth and development.
🌍 Location & Work Environment
Office Type: The Indio office is a corporate location, housing various departments and teams within Travel + Leisure Co.
Office Location(s): 6277 Sea Harbor Dr, Orlando, Florida 32821, US
Geographic Context:
- Indio is located in the Coachella Valley, California, known for its warm climate and scenic landscapes.
- The area is home to various attractions, including the Coachella Music Festival and the Palm Springs Aerial Tramway.
- Indio offers a mix of urban and outdoor living, with easy access to nearby cities like Palm Springs and Los Angeles.
Work Schedule: The work schedule is typically Monday through Friday, with some flexibility based on business needs and team requirements.
ASSUMPTION: The work environment at Travel + Leisure Co. is dynamic and fast-paced, with a strong focus on collaboration and teamwork.
💼 Interview & Application Insights
Typical Process:
- Online application submission and resume review.
- Phone or video screening to assess communication skills and cultural fit.
- In-person or virtual interview with the hiring manager and/or team members to discuss job responsibilities, qualifications, and career goals.
- Background check and reference verification for final candidates.
- Job offer and onboarding for the selected candidate.
Key Assessment Areas:
- Communication skills, both verbal and written.
- Leadership and management abilities, including coaching, counseling, and motivating team members.
- Problem-solving skills and analytical thinking.
- Customer service orientation and ability to handle challenging situations professionally.
Application Tips:
- Tailor your resume to highlight relevant marketing experience, skills, and achievements that align with the job description.
- Prepare for behavioral interview questions that focus on your leadership, problem-solving, and customer service skills.
- Research Travel + Leisure Co. and the hospitality industry to demonstrate your knowledge and enthusiasm for the role.
ATS Keywords: Marketing, Assistant Manager, In-House, Vacation Ownership, Timeshare, Customer Service, Leadership, Management, Team Development, Marketing Databases, Marketing Penetration, Sales Coordination, Report Generation, Tour Management
ASSUMPTION: The application process at Travel + Leisure Co. is designed to assess candidates' skills, experience, and cultural fit, with a focus on finding the best match for the role and the company.
🛠️ Tools & Technologies
- Marketing databases and systems, such as Mainframe, Focus, and CRS
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (CRM) software
- Project management tools (e.g., Asana, Trello, Microsoft Project)
ASSUMPTION: The specific tools and technologies used may vary based on the team's and company's needs, and candidates should be prepared to adapt to new tools as needed.
👔 Cultural Fit Considerations
Company Values:
- Putting the world on vacation
- Innovation and growth
- Exceptional customer service
- Collaboration and teamwork
- Responsible tourism
Work Style:
- Dynamic and fast-paced environment
- Focus on results and continuous improvement
- Strong emphasis on teamwork and collaboration
- Opportunities for career growth and development
Self-Assessment Questions:
- How do you align with Travel + Leisure Co.'s commitment to putting the world on vacation, and how have you demonstrated this in your previous roles?
- Describe a time when you had to handle a difficult customer or team member, and how did you ensure a positive outcome?
- How do you stay organized and manage your time effectively in a fast-paced, multitasking environment?
ASSUMPTION: Travel + Leisure Co. values candidates who are passionate about hospitality, customer service, and continuous learning, and who can thrive in a dynamic, collaborative work environment.
⚠️ Potential Challenges
- Managing a team in a fast-paced, high-pressure environment with tight deadlines.
- Adapting to changes in marketing programs, booking policies, and tour flow.
- Resolving complex tour status issues and maintaining high standards for customer service.
- Balancing the demands of multiple stakeholders, including In-House and Front Line sales management, marketing team members, and customers.
ASSUMPTION: The In-House Marketing Assistant Manager role presents unique challenges that require strong leadership, problem-solving, and communication skills to succeed.
📈 Similar Roles Comparison
- In-House Marketing Assistant Manager vs. Marketing Manager: The Assistant Manager role focuses more on day-to-day operations and team management, while the Marketing Manager role involves strategic planning and oversight of multiple teams or larger marketing initiatives.
- Industry-specific context: The hospitality and tourism industry is dynamic and competitive, with a strong focus on customer service and innovation.
- Career path comparison: This role is a stepping stone to more senior marketing or management positions within the company, with potential opportunities for international assignments or relocation.
ASSUMPTION: Understanding the differences between similar roles and the unique aspects of the hospitality and tourism industry is essential for making informed career decisions.
📝 Sample Projects
- Developing and implementing a new marketing campaign to increase tour bookings and customer satisfaction.
- Analyzing marketing data and trends to identify opportunities for improvement and optimization.
- Coordinating with sales management to streamline tour flow and maximize marketing program effectiveness.
ASSUMPTION: The sample projects listed above are illustrative of the types of initiatives the In-House Marketing Assistant Manager might undertake, and the specific projects may vary based on business needs and priorities.
❓ Key Questions to Ask During Interview
- How does the In-House Marketing Team collaborate with other departments, such as sales and customer service, to ensure a seamless customer experience?
- Can you describe the team structure and dynamics within the In-House Marketing Team, and how does this role fit into the broader organizational context?
- How does Travel + Leisure Co. support the professional development and growth of its employees, particularly in management roles?
- What are the key priorities for this role in the first 90 days, and how will my success be measured during this period?
- How does Travel + Leisure Co. foster a culture of innovation and continuous improvement, and how can I contribute to this as an In-House Marketing Assistant Manager?
ASSUMPTION: Asking thoughtful, informed questions during the interview process demonstrates your interest in the role and the company, and helps you make a more informed decision about your career prospects.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link.
- Tailor your resume to highlight relevant marketing experience, skills, and achievements that align with the job description.
- Prepare a cover letter that explains your interest in the role and how your background and skills make you a strong fit for the position.
- If applicable, prepare examples or a portfolio showcasing your marketing and leadership skills.
- Follow up with the hiring manager or recruiter one week after submitting your application to inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
