In House Marketing-BCW

📌 Core Information

🔹 Job Title: In House Marketing - BCW

🔹 Company: Hilton Grand Vacations

🔹 Location: Branson, Missouri

🔹 Job Type: Full time

🔹 Category: Hospitality & Tourism

🔹 Date Posted: July 18, 2025

🔹 Experience Level: Entry level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Interacting with guests over the phone and face-to-face to build rapport and offer them a wonderful gift in return for their time.
• Booking guests on tours to explore world-class destinations and a lifetime of memory-making vacations.
• Part Resort Concierge, Part Marketing Professional, Part Travel Agent.
• Unlimited earning potential with biweekly pay, work-life balance, professional growth, and comprehensive benefits package.

ASSUMPTION: This role involves a high level of customer interaction and requires strong interpersonal communication skills. Previous sales or customer service experience is beneficial but not required.

📋 Key Responsibilities

✅ Interact with guests over the phone and face-to-face to build rapport and offer them a gift in return for their time.

✅ Book guests on tours to explore world-class destinations and a lifetime of memory-making vacations.

✅ Achieve sales targets and provide excellent customer service.

✅ Maintain a clean and organized work environment.

ASSUMPTION: The role requires a high level of multitasking, time management, and the ability to work well under pressure.

🎯 Required Qualifications

Education: High school diploma or equivalent required.

Experience: 6 months of sales or customer service experience preferred but not required.

Required Skills:

• Strong interpersonal communication skills.
• Ability to work well under pressure and multitask.
• Knowledge of the timeshare industry helpful but not required.
• Proficient in Microsoft Office Suite.

Preferred Skills:

• Previous sales or customer service experience.
• Fluency in a second language.

ASSUMPTION: While previous sales or customer service experience is preferred, Hilton Grand Vacations is willing to train the right candidate.

💰 Compensation & Benefits

Salary Range: $25,000 - $35,000 per year (based on industry standards for entry-level sales positions in the hospitality industry).

Benefits:

• Unlimited earning potential with biweekly pay.
• Health Benefits for you and your family.
• 401K matching.
• Tuition reimbursement.
• Work-life balance and professional growth opportunities.

Working Hours: Full-time, 40 hours per week, with flexible scheduling.

ASSUMPTION: The salary range is an estimate based on industry standards for entry-level sales positions in the hospitality industry. The actual salary may vary based on the candidate's experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality & Tourism. Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations.

Company Size: 10,001+ employees. As a large company, Hilton Grand Vacations offers extensive resources and opportunities for career growth and development.

Founded: 1992. Hilton Grand Vacations has a rich history and a strong brand presence in the hospitality industry.

Company Description:

• Hilton Grand Vacations offers unique career opportunities in the most sought-after vacation destinations around the world.
• The company is committed to providing exceptional service, quality accommodations, and memorable travel experiences for its Members.
• Hilton Grand Vacations fosters a culture of hospitality that supports growth, opportunity, work-life balance, and respect throughout its Club affiliated properties, sales centers, and corporate offices around the globe.

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance & Accounting
• IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company with a strong brand presence in the hospitality industry. The company offers extensive resources and opportunities for career growth and development.

📊 Role Analysis

Career Level: Entry-level. This role is an excellent starting point for a career in the hospitality industry, with opportunities for growth and advancement.

Reporting Structure: This role reports directly to the Sales Manager.

Work Arrangement: On-site, full-time position with flexible scheduling.

Growth Opportunities:

• Advancement to Sales Manager or other leadership roles within the company.
• Cross-training and development opportunities in various departments, such as customer service, resort operations, or marketing.
• Career progression within the hospitality industry, given Hilton Grand Vacations' extensive network of properties and brands.

ASSUMPTION: Hilton Grand Vacations offers extensive opportunities for career growth and development, both within the company and the broader hospitality industry.

🌍 Location & Work Environment

Office Type: Resort property with a dedicated sales center.

Office Location(s): Branson, Missouri.

Geographic Context:

• Branson is a popular vacation destination known for its entertainment, shopping, and outdoor activities.
• The area offers a mix of urban and rural environments, with easy access to natural attractions and cultural events.
• The cost of living in Branson is generally lower than in larger metropolitan areas.

Work Schedule: Full-time, 40 hours per week, with flexible scheduling to accommodate guests' availability.

ASSUMPTION: The location of this role in Branson, Missouri, offers a unique blend of urban and rural environments, with easy access to natural attractions and cultural events. The cost of living in Branson is generally lower than in larger metropolitan areas, making it an attractive option for entry-level professionals.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Phone or video screening with the Hiring Manager.
• In-person or virtual interview with the Sales Manager and a member of the Human Resources team.
• Background check and reference check.
• Job offer and onboarding.

Key Assessment Areas:

• Communication skills, both written and verbal.
• Sales skills and ability to handle objections.
• Customer service skills and ability to build rapport with guests.
• Problem-solving skills and ability to work well under pressure.
• Adaptability and ability to work in a fast-paced, dynamic environment.

Application Tips:

• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role.
• Demonstrate your enthusiasm for the hospitality industry and Hilton Grand Vacations' unique offerings.
• Prepare examples of your sales and customer service experiences to discuss during the interview.
• Research Hilton Grand Vacations' company culture and be prepared to discuss how your values align with the company's.
• Follow up with the Hiring Manager after your interview to express your appreciation and reiterate your interest in the role.

ATS Keywords: Sales, Customer Service, Hospitality, Timeshare, Resort, Marketing, Relationship Building, Guest Interaction, Tour Booking, Vacation Ownership, Branson, Missouri, Entry-level, Full-time, On-site.

ASSUMPTION: Hilton Grand Vacations' application process is designed to assess candidates' communication skills, sales skills, customer service skills, problem-solving skills, and adaptability. The company values candidates who are enthusiastic about the hospitality industry and Hilton Grand Vacations' unique offerings.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software
• Salesforce or similar sales automation tools
• Telephone and email communication systems
• Point-of-sale (POS) systems

ASSUMPTION: Hilton Grand Vacations provides its employees with the necessary tools and technologies to perform their jobs effectively, including Microsoft Office Suite, CRM software, sales automation tools, telephone and email communication systems, and POS systems.

👔 Cultural Fit Considerations

Company Values:

• Hospitality: Providing exceptional service and memorable experiences for guests and team members.
• Integrity: Acting with honesty, fairness, and respect in all interactions.
• Teamwork: Collaborating effectively with colleagues to achieve common goals.
• Accountability: Taking responsibility for one's actions and delivering on commitments.
• Innovation: Embracing change and continuously improving processes and offerings.

Work Style:

• Fast-paced and dynamic environment.
• High level of multitasking and time management.
• Ability to work well under pressure and handle objections.
• Strong interpersonal communication skills.
• Adaptability and flexibility.

Self-Assessment Questions:

• Do you have strong interpersonal communication skills and the ability to build rapport with guests?
• Are you comfortable working in a fast-paced, dynamic environment and handling objections?
• Do you have a proven track record of success in sales or customer service roles?
• Are you enthusiastic about the hospitality industry and Hilton Grand Vacations' unique offerings?
• Do you possess strong problem-solving skills and the ability to work well under pressure?

ASSUMPTION: Hilton Grand Vacations values candidates who align with the company's core values of hospitality, integrity, teamwork, accountability, and innovation. The company seeks individuals with strong interpersonal communication skills, the ability to work well under pressure, and a proven track record of success in sales or customer service roles.

⚠️ Potential Challenges

• The role requires a high level of multitasking and time management, which can be challenging for some individuals.
• The work environment can be fast-paced and dynamic, with a high level of guest interaction, which may not suit everyone's preferences.
• The role involves working on commission, which may create income instability for some individuals.
• The cost of living in Branson, Missouri, may be lower than in larger metropolitan areas, but it may still be a challenge for some candidates.

ASSUMPTION: While Hilton Grand Vacations offers numerous benefits and opportunities for career growth and development, the role may present certain challenges, such as a high level of multitasking and time management, a fast-paced and dynamic work environment, working on commission, and potential cost-of-living considerations.

📈 Similar Roles Comparison

• This role differs from other sales and customer service positions in the hospitality industry in that it involves booking guests on tours to explore vacation destinations and offering them a gift in return for their time.
• Hilton Grand Vacations' unique vacation ownership model sets it apart from traditional hotel and resort offerings.
• Career progression within Hilton Grand Vacations may differ from other hospitality companies, given the company's extensive network of properties and brands.

ASSUMPTION: While this role shares similarities with other sales and customer service positions in the hospitality industry, it is unique in its focus on booking guests on tours to explore vacation destinations and offering them a gift in return for their time. Hilton Grand Vacations' unique vacation ownership model sets it apart from traditional hotel and resort offerings, and career progression within the company may differ from other hospitality companies.

📝 Sample Projects

• Developing and implementing a new customer referral program to increase guest engagement and loyalty.
• Collaborating with the marketing team to create targeted promotional campaigns to attract new guests to the resort.
• Assisting with the planning and execution of special events and promotions to drive sales and guest satisfaction.

ASSUMPTION: Hilton Grand Vacations offers numerous opportunities for employees to contribute to the company's success through sample projects such as developing and implementing new customer referral programs, collaborating with the marketing team on targeted promotional campaigns, and assisting with the planning and execution of special events and promotions.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role contribute to the overall success of the resort and the company?
• What opportunities are there for growth and advancement within the company?
• How does Hilton Grand Vacations support the professional development of its employees?
• What are the most challenging aspects of this role, and how can I best prepare for them?

ASSUMPTION: Asking insightful questions during the interview demonstrates your interest in the role and the company. By inquiring about the key priorities for the role, the company's goals, growth opportunities, professional development, and potential challenges, you can gain a better understanding of the position and how to succeed in it.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Hilton Grand Vacations careers website.
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role.
• Prepare for your interview by researching the company, practicing common interview questions, and developing examples of your sales and customer service experiences.
• Follow up with the Hiring Manager after your interview to express your appreciation and reiterate your interest in the role.
• If selected for the position, complete the onboarding process and attend any required training sessions.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.