📌 Core Information
🔹 Job Title: In-House Marketing Call Center Agent
🔹 Company: Travel + Leisure Co.
🔹 Location: Indio, California
🔹 Job Type: Full-Time
🔹 Category: Hospitality & Travel
🔹 Date Posted: July 20, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Handling heavy outbound call volume and following approved sales scripts.
- Scheduling and booking tour appointments, maintaining tour flow targets, and providing concierge service.
- Working cooperatively with other team members and departments.
- Assisting with pre-arrival calls, placing daily confirmation calls, and preparing chase material.
- Performing data entry in the system for Sales Centers and maintaining predetermined tour flow targets.
ASSUMPTION: This role requires strong communication skills, the ability to work under pressure, and a customer-focused mindset. It is ideal for individuals who thrive in a fast-paced, target-driven environment.
📋 Key Responsibilities
✅ Handle and perform heavy outbound call volume, sticking with approved sales scripts.
✅ Accurately enter data in the system for Sales Centers and maintain predetermined tour flow targets.
✅ Soft score guests when needed and work cooperatively with other team members and departments.
✅ Assist with pre-arrival calls, place daily confirmation calls, and prepare chase material/collateral.
✅ Deliver chase material to onsite resort rooms and prepare and send out daily numbers to The Region.
✅ Work at the lobby marketing desk when required and perform any other duties as assigned.
ASSUMPTION: The role involves a high volume of calls and requires strong organizational skills to manage multiple tasks and deadlines.
🎯 Required Qualifications
Education: High School Diploma or GED Required.
Experience: Minimum of 6 months call center customer service, reservations, or equivalent experience required.
Required Skills:
- Computer Literacy - Microsoft Office, Word, and Excel experience required.
- Persuasion - Ability to persuade clients through building value to change their minds and attend a sales presentation.
- Active Listening - Must be able to give full attention to input that is received to use during the close.
- Exceptional listener with great communication skills.
- Demonstrated ability to work under pressure and meet deadlines.
- Service Orientation - Candidate must have excellent problem-solving and customer service skills.
- Must be well spoken and professional in demeanor.
- Must be friendly, self-motivated, detailed-oriented, and able to work independently.
- Must be able to work flexible shifts to include weekdays, evenings, and weekends to suit business needs.
- Ability to use a computer and efficiently multi-task (i.e., read/type and talk simultaneously).
Preferred Skills:
- Familiarity with sales force applications.
ASSUMPTION: While not explicitly stated, having previous call center experience and a proven track record of meeting or exceeding targets would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $18.50 per hour during the initial training period. After the initial training period, the compensation is the state’s minimum wage per hour plus commissions.
Benefits:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off, parental leave, and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Working Hours: Full-time, with flexible shifts including weekdays, evenings, and weekends.
ASSUMPTION: The salary range provided is based on the company's standard compensation structure for entry-level positions in this role. However, the actual salary may vary depending on factors such as individual performance, business needs, and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality & Travel. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Company Size: 10,001+ employees. As a large company, Travel + Leisure Co. offers numerous opportunities for growth and career advancement.
Founded: The company was founded in 1972 and has since grown to become a global leader in the hospitality industry.
Company Description:
- Travel + Leisure Co. puts the world on vacation by offering exceptional travel experiences through its vacation ownership, travel club, and lifestyle travel brands.
- The company's extensive Vacation Ownership portfolio includes trusted and iconic vacation club brands with a combined 270+ resorts worldwide, offering quality, flexibility, and value to more than 800,000 timeshare owners.
- Through its Travel and Membership business line, the company unlocks even more travel inspiration and opportunities via its signature subscription travel club, Travel + Leisure GO, and pioneering timeshare exchange network, RCI.
Company Specialties:
- Vacation Ownership
- Travel Club
- Lifestyle Travel
- Hospitality & Tourism
Company Website: travelandleisureco.com
ASSUMPTION: Travel + Leisure Co. is committed to providing exceptional travel experiences and fostering a culture of inclusivity, excellence, and fun for its employees and customers.
📊 Role Analysis
Career Level: Entry-Level. This role is an excellent starting point for individuals interested in a career in sales, marketing, or customer service within the hospitality industry.
Reporting Structure: The In-House Marketing Call Center Agent will report directly to the Marketing Manager or Department Leader.
Work Arrangement: On-site, with flexible shifts including weekdays, evenings, and weekends.
Growth Opportunities:
- Progression to a Marketing Manager or Department Leader role.
- Transition to other departments within the company, such as Sales or Resort Operations.
- Expansion of responsibilities and taking on more complex tasks as skills and experience develop.
ASSUMPTION: Travel + Leisure Co. offers numerous opportunities for growth and career advancement, with many employees progressing to management or leadership roles over time.
🌍 Location & Work Environment
Office Type: On-site, with a focus on a collaborative and team-oriented work environment.
Office Location(s): Indio, California
Geographic Context:
- Indio is located in Riverside County, California, and is known for its warm, desert climate and numerous golf courses.
- The city is home to several resorts and attractions, making it an ideal location for a hospitality-focused company.
- Indio is conveniently located near Palm Springs and other popular destinations in the Coachella Valley.
Work Schedule: Full-time, with flexible shifts including weekdays, evenings, and weekends.
ASSUMPTION: The work environment at Travel + Leisure Co. is fast-paced and dynamic, with a strong focus on teamwork and customer service.
💼 Interview & Application Insights
Typical Process:
- Online application submission.
- Phone or video screening with the Recruiting Team.
- In-person or virtual interview with the Hiring Manager or Department Leader.
- Background check and reference verification.
- Job offer and onboarding.
Key Assessment Areas:
- Communication skills and active listening.
- Problem-solving abilities and customer service orientation.
- Ability to work under pressure and meet deadlines.
- Familiarity with Microsoft Office, Word, and Excel.
- Adaptability and willingness to learn new tools and technologies.
Application Tips:
- Tailor your resume to highlight relevant skills and experiences, such as customer service, sales, or call center experience.
- Prepare examples of your problem-solving skills and customer service experiences to discuss during the interview.
- Research the company and the role to demonstrate your enthusiasm and understanding of the business.
- Practice common interview questions and prepare thoughtful responses that showcase your qualifications and fit for the role.
ATS Keywords: Call Center, Customer Service, Sales, Marketing, Persuasion, Active Listening, Problem-Solving, Microsoft Office, Word, Excel
ASSUMPTION: The application process for this role may take several weeks, depending on the volume of applicants and the company's hiring timeline.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel)
- Sales force applications (familiarity is a plus)
- Customer Relationship Management (CRM) software
- Call center software and tools
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the department and the company's ongoing technology initiatives.
👔 Cultural Fit Considerations
Company Values:
- Putting the world on vacation
- Exceeding expectations
- Collaborating and winning together
- Embracing change and continuous improvement
- Fostering a culture of inclusion and belonging
Work Style:
- Fast-paced and dynamic
- Team-oriented and collaborative
- Customer-focused and results-driven
- Adaptable and resilient
Self-Assessment Questions:
- Do you thrive in a fast-paced, target-driven environment?
- Are you a strong communicator with excellent listening skills?
- Do you have a proven track record of meeting or exceeding customer service or sales targets?
- Are you comfortable working flexible shifts, including evenings and weekends?
- Do you embrace a culture of continuous improvement and learning?
ASSUMPTION: Travel + Leisure Co. values diversity, inclusion, and a culture of belonging, fostering an environment where employees can bring their authentic selves to work.
⚠️ Potential Challenges
- The role requires handling a high volume of calls and maintaining a high level of productivity throughout the day.
- Working flexible shifts, including evenings and weekends, may be required to meet business needs.
- The role involves working with a sales script, which may feel restrictive to some individuals.
- The work environment can be fast-paced and demanding, which may not suit everyone.
ASSUMPTION: These challenges can be mitigated by strong time management skills, adaptability, and a customer-focused mindset.
📈 Similar Roles Comparison
- This role differs from other call center or customer service positions in its focus on outbound sales and marketing, rather than inbound customer support.
- As a hospitality-focused company, Travel + Leisure Co. places a strong emphasis on customer service and exceeding expectations.
- This role offers opportunities for growth and career advancement within the company, with many employees progressing to management or leadership roles over time.
ASSUMPTION: While the core responsibilities of this role may be similar to other call center or customer service positions, the unique aspects of this role make it an attractive opportunity for individuals interested in a career in sales, marketing, or customer service within the hospitality industry.
📝 Sample Projects
- Developing and refining sales scripts to improve conversion rates and customer satisfaction.
- Creating and implementing targeted marketing campaigns to drive tour attendance and sales.
- Analyzing call center metrics and data to identify trends and opportunities for improvement.
- Collaborating with other departments to enhance the customer experience and drive business results.
ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities for growth and development in this role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role contribute to the overall success of the department and the company?
- What opportunities are there for growth and development within this role and the company?
- How does the company support work-life balance for its employees?
- What is the typical career path for someone in this role?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to understanding the company and its culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link.
- Tailor your resume to highlight relevant skills and experiences, such as customer service, sales, or call center experience.
- Prepare examples of your problem-solving skills and customer service experiences to discuss during the interview.
- Research the company and the role to demonstrate your enthusiasm and understanding of the business.
- Practice common interview questions and prepare thoughtful responses that showcase your qualifications and fit for the role.
- Follow up with the recruiter one week after submitting your application to inquire about the status of your application.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
