In House Marketing Concierge

📌 Core Information

🔹 Job Title: In House Marketing Concierge

🔹 Company: Hilton Grand Vacations

🔹 Location: Waikoloa Village, Hawaii, United States

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: April 22, 2025

🔹 Experience Level: Entry level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Promoting and booking vacation ownership presentations and previews
• Providing concierge services to guests, recommending local attractions and dining experiences
• Communicating ownership opportunities to guests and visitors
• Distributing promotional information and providing excellent customer service
• Assisting in the implementation and tracking of marketing programs

ASSUMPTION: This role requires strong communication skills, sales experience, and the ability to work flexible hours, including weekends and holidays.

📋 Key Responsibilities

✅ Promote and book vacation ownership presentations, previews, and the sale of mini-vacation packages to eligible on-site owners, guests, and visitors

✅ Provide concierge services to guests by recommending local dining experiences and attractions while communicating ownership opportunities

✅ Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image

✅ Assist in the implementation and tracking of current and future marketing programs

ASSUMPTION: The role involves a high degree of customer interaction and requires a proactive approach to sales and marketing.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Minimum 1 year proven sales, sales-related marketing, concierge, or optional tour and activity sales experience

Required Skills:

• Intermediate computer proficiency with the ability to learn
• Fluency in English (speak, read, and write)
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Preferred Skills:

• 6 months or more previous experience working in the timeshare industry
• Thorough understanding of the island with ability to explain activities, restaurants, and destinations throughout the island

ASSUMPTION: While not explicitly stated, it is assumed that candidates should have strong communication skills, a positive attitude, and the ability to work well under pressure.

💰 Compensation & Benefits

Salary Range: $17.00 per hour, plus commission and bonuses governed by a compensation plan. Targeted annual earnings of $90,000 per year, with some team members earning substantially more based on their individual performance.

Benefits:

• Competitive wages
• Day One Team Member Benefits
• Paid Time Off (PTO)
• Recognition Program and Rewards
• Team Member Travel Program
• 401(k) program with company match
• Paid Sick Days
• Numerous learning and advancement opportunities

Working Hours: Flexible schedule, including evenings, weekends, and holidays

ASSUMPTION: The salary range provided is an estimate based on the information given in the job description. Actual salary may vary based on individual performance and other factors.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and real estate sales

Company Size: 10,001+ employees

Founded: 1992

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations.
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its members.
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 team members who play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences.

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales
• Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• and IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company in the hospitality industry, offering a range of career opportunities and benefits to its employees.

📊 Role Analysis

Career Level: Entry level (0-2 years)

Reporting Structure: This role reports directly to the marketing manager or a similar supervisor within the company.

Work Arrangement: On-site, with a flexible schedule that includes evenings, weekends, and holidays.

Growth Opportunities:

• Proven performers may have opportunities for advancement within the company, such as moving into a management or sales leadership role.
• The company offers numerous learning and advancement opportunities, as mentioned in the benefits section.

ASSUMPTION: While the role is entry-level, there are opportunities for growth and advancement within the company for high-performing individuals.

🌍 Location & Work Environment

Office Type: Resort or vacation ownership property

Office Location(s): Waikoloa Village, Hawaii, United States

Geographic Context:

• The role is based in Waikoloa Village, a resort community on the Big Island of Hawaii, known for its beautiful beaches, golf courses, and tourist attractions.
• The location offers a tropical climate and a relaxed, resort-style work environment.

Work Schedule: Flexible schedule, including evenings, weekends, and holidays

ASSUMPTION: The work environment is fast-paced and customer-focused, with a high degree of interaction with guests and visitors.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager or a member of the HR team
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Sales and communication skills
• Customer service orientation
• Flexibility and adaptability
• Knowledge of the local area and its attractions

Application Tips:

• Highlight relevant sales, marketing, or customer service experience in your resume
• Tailor your cover letter to emphasize your enthusiasm for the role and your familiarity with the local area
• Prepare examples of your sales or customer service achievements to discuss during the interview

ATS Keywords: Sales, marketing, concierge, customer service, vacation ownership, timeshare, promotions, presentations, mini-vacation packages, local attractions, dining experiences

ASSUMPTION: The application process may vary depending on the specific hiring manager or HR team member reviewing your application.

🛠️ Tools & Technologies

• Computer with internet access for online application submission and virtual interviews
• Customer relationship management (CRM) software for tracking sales and customer interactions
• Point-of-sale (POS) system for processing transactions

ASSUMPTION: The specific tools and technologies used may vary depending on the company's systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Respect
• Accountability

Work Style:

• Customer-focused
• Sales-driven
• Team-oriented
• Adaptable

Self-Assessment Questions:

• Do you have strong sales and communication skills?
• Are you comfortable working flexible hours, including evenings, weekends, and holidays?
• Do you enjoy working in a fast-paced, customer-focused environment?

ASSUMPTION: Hilton Grand Vacations values employees who are passionate about providing exceptional service, have a strong work ethic, and are committed to the company's mission and values.

⚠️ Potential Challenges

• Working flexible hours, including evenings, weekends, and holidays
• Handling customer objections and maintaining a positive attitude in a high-pressure sales environment
• Meeting or exceeding sales targets and performance expectations
• Adapting to a fast-paced, customer-focused work environment

ASSUMPTION: While there may be challenges associated with the role, Hilton Grand Vacations offers numerous benefits and opportunities for growth and advancement to help employees succeed.

📈 Similar Roles Comparison

• This role is similar to other concierge, sales, or customer service positions in the hospitality industry, but may have a stronger focus on vacation ownership and real estate sales.
• Compared to other roles in the hospitality industry, this position may offer more flexible scheduling and a higher earning potential based on commission and bonuses.
• Career progression may involve moving into a management or sales leadership role within the company.

ASSUMPTION: While this role shares similarities with other hospitality positions, it is unique in its focus on vacation ownership and real estate sales within a resort or vacation ownership property.

📝 Sample Projects

• Developing and delivering a successful vacation ownership presentation to a group of guests
• Providing exceptional customer service and recommendations for local attractions and dining experiences to a couple celebrating their anniversary
• Assisting in the implementation and tracking of a new marketing program aimed at increasing bookings for mini-vacation packages

ASSUMPTION: These sample projects are intended to illustrate the types of tasks and responsibilities associated with the role, but may not be an exhaustive list of all possible projects or tasks.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does the company support the growth and development of its employees in this role?
• What are the most challenging aspects of the role, and how can I best prepare for them?
• How does the company measure success in this role, and what are the key performance indicators (KPIs) I should focus on?
• What opportunities are there for advancement within the company for someone in this role?

ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and your commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Hilton Grand Vacations careers website
• Tailor your resume and cover letter to highlight your relevant sales, marketing, or customer service experience and your enthusiasm for the role
• Prepare examples of your sales or customer service achievements to discuss during the interview
• Follow up with the hiring manager or HR team member who contacted you about your application, expressing your continued interest in the role and asking about the next steps in the process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.