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In House Marketing Concierge

Travel + Leisure Co.
Full-time
On-site
Austin, Texas, United States
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: In House Marketing Concierge

πŸ”Ή Company: Travel + Leisure Co.

πŸ”Ή Location: Austin, Texas, United States

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Hospitality

πŸ”Ή Date Posted: May 8, 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Serving as a brand ambassador for Wyndham Destinations
  • Marketing to prospective and current owners within resorts
  • Scheduling guests for presentations and ensuring compliance with company policies
  • Meeting minimum performance goals (80% time)

ASSUMPTION: This role requires strong communication skills, sales experience, and the ability to work in a team environment. It is ideal for individuals who enjoy interacting with people and have a passion for sales and marketing.

πŸ“‹ Key Responsibilities

βœ… Serve as a positive and professional brand ambassador for Wyndham Destinations

βœ… Partner with resort staff to receive arrival sheets of guests checking in

βœ… Greet, present, and incentivize prospective customers to attend a sales-preview tour

βœ… Screen and qualify potential customers based on company guidelines

βœ… Make sales-tour reservations and collect required deposits

βœ… Attend scheduled training sessions, department meetings, and review performance goals

ASSUMPTION: The role involves greeting and presenting to prospective customers, which requires strong communication skills and the ability to work in a team environment. It also involves maintaining production standards and attending training sessions to keep current on marketing information and materials.

🎯 Required Qualifications

Education: High School Diploma or equivalent is required.

Experience: 1 to 3 years of sales and/or marketing experience is preferred but not required.

Required Skills:

  • Clear and concise written and verbal communication skills
  • Ability to work in a team environment within a shared space
  • Proficient in MS Excel, MS Word, general computer skills, and smart devices

Preferred Skills:

  • Sales and/or marketing experience

ASSUMPTION: While sales and/or marketing experience is preferred, it is not required for this role. The most important qualities are strong communication skills, the ability to work in a team environment, and a passion for sales and marketing.

πŸ’° Compensation & Benefits

Salary Range: $25,000 - $35,000 per year (Estimated based on industry standards for entry-level marketing roles in Austin, TX)

Benefits:

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Paid time off, parental leave, and holidays (depending on position)
  • 401k with employer match
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The salary range is estimated based on industry standards for entry-level marketing roles in Austin, TX. Benefits are subject to change and may vary based on the position and tenure.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Hospitality

Company Size: 10,001+ employees

Founded: 1980 (as a part of Wyndham Hotels and Resorts)

Company Description:

  • Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company
  • Offers a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands
  • Dedicated associates help the company achieve its mission to put the world on vacation

Company Specialties:

  • Vacation ownership
  • Travel membership
  • Lifestyle travel

Company Website: www.travelandleisureco.com

ASSUMPTION: Travel + Leisure Co. is a large company with a diverse range of brands and offerings. This role is part of the company's vacation ownership division, which focuses on selling vacation ownership products to customers.

πŸ“Š Role Analysis

Career Level: Entry-level to mid-level marketing role

Reporting Structure: Reports to the Marketing Manager or similar role

Work Arrangement: On-site, full-time

Growth Opportunities:

  • Advancement to senior marketing roles within the company
  • Expansion into other divisions or brands within the company
  • Development of skills and expertise in marketing and sales

ASSUMPTION: This role offers opportunities for growth and development within the company, particularly for individuals who demonstrate strong performance and a commitment to the company's mission.

🌍 Location & Work Environment

Office Type: Resort-based office

Office Location(s): Austin, Texas

Geographic Context:

  • Austin is the capital of Texas and the 11th-most populous city in the United States
  • Known for its vibrant music and cultural scene, as well as its outdoor activities
  • Offers a diverse range of neighborhoods and communities

Work Schedule: Full-time, 40 hours per week, with some flexibility for scheduling guests

ASSUMPTION: The work environment is fast-paced and customer-focused, with a strong emphasis on sales and marketing. The office is located within a resort, which offers opportunities for interaction with customers and colleagues in a dynamic setting.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and resume submission
  • Phone or video screen with the hiring manager
  • In-person or virtual interview with the marketing manager or similar role
  • Background check and offer

Key Assessment Areas:

  • Communication skills
  • Sales and marketing experience
  • Ability to work in a team environment
  • Customer service skills

Application Tips:

  • Highlight relevant sales and marketing experience on your resume
  • Tailor your cover letter to the specific role and company
  • Prepare examples of your sales and marketing experience for the interview
  • Research the company and its brands to demonstrate your knowledge and enthusiasm

ATS Keywords: Marketing, Sales, Customer Service, Brand Ambassador, Resort, Travel, Hospitality, Presentation, Screening, Qualify, Deposits, Performance Goals

ASSUMPTION: The application process is straightforward and focused on assessing the candidate's communication skills, sales and marketing experience, and ability to work in a team environment.

πŸ› οΈ Tools & Technologies

  • MS Excel
  • MS Word
  • General computer skills
  • Smart devices

ASSUMPTION: The role requires proficiency in MS Excel, MS Word, general computer skills, and smart devices. Additional tools and technologies may be required based on the specific needs of the role.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Put the world on vacation
  • Deliver exceptional experiences
  • Act with integrity
  • Cultivate a diverse and inclusive environment
  • Embrace innovation and continuous improvement

Work Style:

  • Customer-focused
  • Dynamic and fast-paced
  • Collaborative and team-oriented
  • Results-driven

Self-Assessment Questions:

  • Do you enjoy interacting with people and have a passion for sales and marketing?
  • Are you comfortable working in a team environment within a shared space?
  • Do you have strong communication skills and the ability to work in a fast-paced environment?

ASSUMPTION: The company values a customer-focused, dynamic, and collaborative work environment. Candidates who are comfortable working in a team environment, have strong communication skills, and a passion for sales and marketing are likely to be a good fit for this role.

⚠️ Potential Challenges

  • Meeting minimum performance goals (80% time)
  • Working in a fast-paced and customer-focused environment
  • Adapting to a new company and industry
  • Maintaining production standards

ASSUMPTION: The role requires strong communication skills, sales experience, and the ability to work in a team environment. It is ideal for individuals who enjoy interacting with people and have a passion for sales and marketing.

πŸ“ˆ Similar Roles Comparison

  • Similar to a Resort Marketing Representative or a Sales and Marketing Coordinator role within the hospitality industry
  • Offers opportunities for growth and development within the company
  • Requires strong communication skills, sales experience, and the ability to work in a team environment

ASSUMPTION: This role is similar to other marketing and sales roles within the hospitality industry, with a focus on customer service and brand ambassador responsibilities.

πŸ“ Sample Projects

  • Developing and implementing a marketing campaign to promote a new resort or brand
  • Creating and delivering presentations to prospective customers
  • Screening and qualifying potential customers based on company guidelines

ASSUMPTION: The role involves developing and implementing marketing campaigns, creating and delivering presentations, and screening and qualifying potential customers based on company guidelines.

❓ Key Questions to Ask During Interview

  • What are the key priorities for this role in the first 30 days?
  • How does this role contribute to the overall success of the company?
  • What opportunities are there for growth and development within the company?
  • What is the work environment like within the resort and the company?
  • How does the company support the success of its employees?

ASSUMPTION: These questions are designed to gain a better understanding of the role, the company, and the work environment. They are intended to help the candidate determine if the role is a good fit for their skills, interests, and career goals.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant sales and marketing experience
  • Prepare examples of your sales and marketing experience for the interview
  • Research the company and its brands to demonstrate your knowledge and enthusiasm
  • Follow up with the hiring manager within one week of submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.