📌 Core Information
🔹 Job Title: In House Marketing Coordinator (Bilingual Japanese) - based in Waikiki - $1,000 Sign-On Bonus
🔹 Company: Marriott Vacations Worldwide
🔹 Location: Marriott Vacation Club, Waikiki, Honolulu, HI
🔹 Job Type: Full-Time
🔹 Category: Hospitality & Travel
🔹 Date Posted: April 14, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Acting as a concierge and telemarketing professional for Marriott Vacation Club guests
- Promoting the Marriott Vacation Club Destinations® Program through sales presentations
- Exceeding sales volume production goals while providing exceptional customer service
- Fluently speaking, reading, and writing Japanese
ASSUMPTION: This role requires strong communication skills, both in English and Japanese, as well as a sales-oriented mindset and the ability to work flexible hours, including weekends and holidays.
📋 Key Responsibilities
✅ Make pre- and post-arrival telemarketing calls to guests, offering elevated concierge services
✅ Schedule sales presentations and manage customer expectations to exceed budgeted sales presentations and volume production goals
✅ Ensure that all guests attending a sales presentation meet eligibility requirements and are open to learning about Marriott Vacation Club products and services
ASSUMPTION: The primary responsibility of this role is to generate interest and book sales presentations with guests, while maintaining high customer service standards.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Previous concierge, telemarketing, or sales experience preferred but not required
Required Skills:
- Excellent communication skills in English and Japanese
- Bold persuasion skills
- Strong computer skills
- Ability to stand, sit, and walk for extended periods
- Flexibility to work a varied schedule, including weekends and holidays
Preferred Skills:
- Previous experience in hospitality, sales, or customer service
ASSUMPTION: While previous experience is preferred, the company is willing to train the right candidate with a strong work ethic and the right attitude.
💰 Compensation & Benefits
Salary Range: $16.00 per hour + Commissions
Benefits:
- Hotel and resort discounts
- Immediate 401(k) company match up to 6%
- Uncapped earning potential through wages, monthly incentives, annual bonuses, and contests
- Positive work environment with growth and development opportunities
Working Hours: Full-time, flexible schedule including weekends and holidays
ASSUMPTION: The salary range provided is an estimate based on the job title, experience level, and location. The uncapped earning potential is a significant aspect of this role's compensation package.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality & Travel
Company Size: 10,001+ employees
Founded: 1984 (as a division of Marriott International)
Company Description:
- Marriott Vacations Worldwide encompasses a diverse portfolio of businesses and a distinctive family of brands
- Innovation, integrity, and excellence drive the company's mission to deliver unforgettable experiences
- The company offers part-time and full-time careers at more than 100 resorts worldwide
Company Specialties:
- Hospitality
- Travel
- Leisure Travel
- Vacation Ownership
- Customer Service
- Resort Operations
- Sales
- Marketing
- Corporate
- Finance
- Accounting
- IT
- Call Center
- CSR
- and Timeshare
Company Website: Marriott Vacations Worldwide
ASSUMPTION: Marriott Vacations Worldwide is a well-established company in the hospitality industry, offering a wide range of career opportunities and benefits.
📊 Role Analysis
Career Level: Entry-Level
Reporting Structure: This role reports directly to the Sales & Marketing Manager
Work Arrangement: On-site, with a flexible schedule including weekends and holidays
Growth Opportunities:
- Proven performers may have opportunities for career advancement within the sales and marketing department
- The company offers training and development programs to help associates grow professionally
ASSUMPTION: While this is an entry-level position, there are opportunities for growth and advancement within the company for high-performing individuals.
🌍 Location & Work Environment
Office Type: Resort property
Office Location(s): Marriott Vacation Club, Waikiki, Honolulu, HI
Geographic Context:
- Honolulu is located on the island of Oahu, Hawaii
- The Waikiki area is known for its beaches, resorts, and tourist attractions
- Hawaii offers a unique cultural experience and a tropical climate
Work Schedule: Full-time, flexible schedule including weekends and holidays
ASSUMPTION: The work environment is fast-paced and customer-focused, with a diverse guest population due to the resort's location in Waikiki.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening
- In-person or virtual interview with the Sales & Marketing Manager
- Background check and offer
Key Assessment Areas:
- Communication skills in English and Japanese
- Sales skills and persuasiveness
- Customer service orientation
- Adaptability and flexibility
Application Tips:
- Highlight any relevant experience in hospitality, sales, or customer service
- Tailor your resume and cover letter to emphasize your communication skills and sales abilities
- Prepare examples of how you have exceeded customer expectations in previous roles
ATS Keywords: Concierge, Telemarketing, Sales, Japanese, Customer Service, Hospitality, Resort, Waikiki, Honolulu, Hawaii
ASSUMPTION: The application process may vary depending on the volume of applicants and the company's current hiring needs.
🛠️ Tools & Technologies
- Customer Relationship Management (CRM) software
- Telephone and computer systems
- Sales presentation materials and scripts
ASSUMPTION: The specific tools and technologies used may vary depending on the resort property and the company's ongoing technology updates.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Integrity
- Excellence
- Caring and collaboration
- Customer focus
Work Style:
- Fast-paced and dynamic
- Customer-focused and service-oriented
- Team-oriented and collaborative
- Adaptable and flexible
Self-Assessment Questions:
- Do you enjoy working in a fast-paced, customer-focused environment?
- Are you comfortable working flexible hours, including weekends and holidays?
- Do you have strong communication skills in English and Japanese?
- Are you persuasive and confident in your sales abilities?
ASSUMPTION: Marriott Vacations Worldwide values associates who are customer-focused, adaptable, and committed to delivering exceptional experiences.
⚠️ Potential Challenges
- Working flexible hours, including weekends and holidays
- Handling difficult or upset guests and maintaining a positive attitude
- Meeting and exceeding sales volume production goals
- Adapting to a fast-paced and dynamic work environment
ASSUMPTION: While this role offers many benefits and growth opportunities, it also presents challenges that require strong communication skills, adaptability, and a customer-focused mindset.
📈 Similar Roles Comparison
- This role is similar to a Concierge or Sales Representative position in the hospitality industry
- However, it is unique in its requirement for fluency in Japanese and its focus on promoting vacation ownership products
- Career paths may include advancement to Sales Manager or other leadership roles within the sales and marketing department
ASSUMPTION: This role is unique in its requirement for bilingual Japanese skills and its focus on vacation ownership products, but it shares similarities with other concierge and sales roles in the hospitality industry.
📝 Sample Projects
- Developing and delivering a sales presentation in Japanese to a group of guests
- Handling a difficult guest situation and turning it into a positive experience
- Exceeding monthly sales volume production goals through effective communication and persuasive sales techniques
ASSUMPTION: These sample projects illustrate the key responsibilities and required skills for this role, focusing on communication, customer service, and sales abilities.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does the company support the growth and development of its associates?
- What are the key performance indicators (KPIs) for this role, and how are they measured?
- How does the company foster a culture of innovation, integrity, and excellence?
- What opportunities are there for career advancement within the sales and marketing department?
ASSUMPTION: Asking thoughtful and relevant questions during the interview process demonstrates your interest in the role and your commitment to understanding the company's culture and expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your communication skills, sales abilities, and any relevant experience in hospitality, customer service, or sales
- Prepare examples of how you have exceeded customer expectations in previous roles
- Follow up with the Talent Acquisition Manager, Kristal McLaren, at kristal.mclaren@vacationclub.com if you have any questions about the application process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
