📌 Core Information
🔹 Job Title: In House Marketing Executive
🔹 Company: Marriott Vacations Worldwide
🔹 Location: Marriott's Ko Olina Beach Club, Hawaii, USA
🔹 Job Type: Full-Time
🔹 Category: Hospitality & Tourism
🔹 Date Posted: April 24, 2025
🔹 Experience Level: Entry to Mid-Level
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Assisting in creating memorable vacation experiences for Owners and guests
- Scheduling and managing sales presentations to exceed budgeted sales goals
- Providing exceptional customer service and exceeding guest expectations
- Collaborating with team members to achieve team goals
- Working various shifts, including holidays and weekends
ASSUMPTION: This role is ideal for individuals with sales or customer service experience who enjoy interacting with guests and are motivated by uncapped earning potential.
📋 Key Responsibilities
✅ Schedule and manage sales presentations while ensuring customer expectations are met
✅ Provide exceptional service to exceed budgeted sales presentation volume and production goals
✅ Ensure all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services
✅ Use persuasive techniques to maximize revenue while maintaining existing guest loyalty
✅ Welcome and greet guests, anticipate and address their needs, interact with colleagues professionally, contribute to team goals, and always follow company policies and safety procedures
ASSUMPTION: The role requires strong communication, sales, and customer service skills, as well as the ability to work well under pressure and maintain a positive attitude in a fast-paced environment.
🎯 Required Qualifications
Education: High school diploma or equivalent (GED)
Experience: Previous sales or customer service experience preferred
Required Skills:
- Strong communication and interpersonal skills
- Excellent sales and customer service skills
- Ability to work well under pressure and maintain a positive attitude
- Availability to work various shifts, including holidays and weekends
- Basic computer skills
Preferred Skills:
- Concierge or sales experience
- Fluency in multiple languages
ASSUMPTION: While a high school diploma is the minimum requirement, candidates with some college education or relevant certifications may have an advantage.
💰 Compensation & Benefits
Salary Range: $56,703 to $153,448 per year (base wage of $14 per hour + production pay)
Benefits:
- Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
- Medical, dental, and vision opportunities
- 401K opportunities
- Travel discounts
- Credit union membership
- Tuition reimbursement
- Professional counseling and family support
- Growth and development opportunities
Working Hours: Full-time, 40 hours per week, with varying shifts, including evenings, weekends, and holidays
ASSUMPTION: The salary range provided is an estimate based on the information given in the job description and industry standards for similar roles in the hospitality sector.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality & Tourism
Company Size: 10,001+ employees (global), with a smaller local team at Marriott's Ko Olina Beach Club
Founded: 1984 (as a division of Marriott International, now operating as a separate public company)
Company Description:
- Marriott Vacations Worldwide encompasses a diverse portfolio of businesses and a distinctive family of brands
- Innovation, integrity, and excellence drive the company's mission to deliver unforgettable experiences that make vacation dreams come true
- The company fosters a culture of caring and collaboration, empowering people to live fulfilling lives while putting customers at the center of every decision
Company Specialties:
- Hospitality
- Travel
- Leisure Travel
- Vacation Ownership
- Customer Service
- Resort Operations
- Sales
- Marketing
- Corporate
- Finance
- Accounting
- IT
- Call Center
- CSR
- Timeshare
Company Website: Marriott Vacations Worldwide
ASSUMPTION: Marriott Vacations Worldwide is a well-established company in the hospitality industry, offering a wide range of career opportunities and benefits for its employees.
📊 Role Analysis
Career Level: Entry to Mid-Level (with growth opportunities)
Reporting Structure: This role reports directly to the Marketing Manager or a similar supervisor
Work Arrangement: On-site, full-time, with varying shifts, including evenings, weekends, and holidays
Growth Opportunities:
- Progression to a Marketing Manager or similar supervisory role
- Expansion of responsibilities within the marketing department
- Opportunities to work at other Marriott Vacations Worldwide resorts or corporate offices
ASSUMPTION: This role offers opportunities for growth and development within the marketing department and the broader hospitality industry.
🌍 Location & Work Environment
Office Type: Resort property (Marriott's Ko Olina Beach Club)
Office Location(s): Marriott's Ko Olina Beach Club, Hawaii, USA
Geographic Context:
- Hawaii is known for its tropical climate, beautiful beaches, and rich cultural heritage
- Marriott's Ko Olina Beach Club is located on the island of Oahu, near Honolulu
- The resort offers a luxurious and relaxing work environment for employees
Work Schedule: Full-time, 40 hours per week, with varying shifts, including evenings, weekends, and holidays
ASSUMPTION: The work environment at Marriott's Ko Olina Beach Club is designed to provide a luxurious and relaxing atmosphere for both employees and guests.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background and drug screening (if required)
- Job offer and onboarding
Key Assessment Areas:
- Sales and customer service skills
- Communication and interpersonal skills
- Ability to work well under pressure
- Availability to work various shifts, including holidays and weekends
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume and cover letter to highlight your sales and customer service experience, as well as any relevant skills and accomplishments
- Prepare examples of your sales and customer service experiences to discuss during the interview
- Research the company and the resort to demonstrate your enthusiasm and understanding of the role
ATS Keywords: Sales, customer service, hospitality, resort, marketing, persuasive techniques, guest interaction, eligibility assessment, service excellence
ASSUMPTION: The application process for this role is typical for the hospitality industry, with a focus on assessing sales and customer service skills, as well as cultural fit.
🛠️ Tools & Technologies
- Property management system (e.g., Opera, Delphi)
- Customer relationship management software (e.g., Salesforce, Zoho CRM)
- Microsoft Office Suite (Word, Excel, PowerPoint)
ASSUMPTION: The tools and technologies required for this role are standard for the hospitality industry and may vary depending on the specific property management system and customer relationship management software used by the resort.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Integrity
- Excellence
- Caring
- Collaboration
Work Style:
- Customer-focused
- Team-oriented
- Adaptable and flexible
- Results-driven
- Positive and enthusiastic
Self-Assessment Questions:
- Do you enjoy interacting with guests and providing exceptional customer service?
- Are you motivated by uncapped earning potential and the opportunity to exceed sales goals?
- Can you work well under pressure and maintain a positive attitude in a fast-paced environment?
- Are you comfortable working various shifts, including evenings, weekends, and holidays?
ASSUMPTION: Marriott Vacations Worldwide values employees who are customer-focused, team-oriented, adaptable, results-driven, and positive, with a strong commitment to innovation, integrity, and excellence.
⚠️ Potential Challenges
- Working various shifts, including evenings, weekends, and holidays
- Maintaining a positive attitude and providing exceptional customer service under pressure
- Meeting and exceeding budgeted sales goals
- Adapting to a fast-paced and dynamic work environment
- Dealing with difficult or unhappy guests
ASSUMPTION: While this role offers numerous benefits and growth opportunities, it also presents challenges that require strong sales and customer service skills, as well as the ability to work well under pressure.
📈 Similar Roles Comparison
- This role is similar to other marketing and sales positions in the hospitality industry, with a focus on customer service and exceeding sales goals
- Unlike other roles, this position offers uncapped earning potential and the opportunity to work at a luxurious resort property
- Career progression in this role may lead to marketing management or similar supervisory positions, with opportunities to work at other Marriott Vacations Worldwide resorts or corporate offices
ASSUMPTION: This role is similar to other marketing and sales positions in the hospitality industry but offers unique benefits and growth opportunities specific to Marriott Vacations Worldwide.
📝 Sample Projects
- Planning and executing a successful sales presentation that exceeds budgeted sales goals
- Developing and implementing a customer loyalty program to improve guest retention and satisfaction
- Collaborating with the marketing team to create targeted marketing campaigns that drive revenue and increase occupancy rates
ASSUMPTION: These sample projects demonstrate the key responsibilities and required skills for this role, with a focus on sales, customer service, and marketing.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role contribute to the overall success of the marketing department and the resort?
- What opportunities are there for growth and development within the marketing department and the broader hospitality industry?
- How does the company support work-life balance for employees working various shifts, including evenings, weekends, and holidays?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
ASSUMPTION: Asking these questions during the interview will help you better understand the role, the company culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your sales and customer service experience, as well as any relevant skills and accomplishments
- Prepare examples of your sales and customer service experiences to discuss during the interview
- Research the company and the resort to demonstrate your enthusiasm and understanding of the role
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
