In House Marketing Rep

Here's the based on the provided input data:

📌 Core Information

Job Title: Marketing Representative In House

Company: Hilton Grand Vacations

Location: St. Augustine, FL

Job Type: Full-time

Category: Hospitality & Tourism

Date Posted: 2025-06-25

Experience Level: Entry-level (0-2 years)

Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Acting as the first point of contact for guests before their arrival
• Inviting guests to qualified timeshare sales presentations during their stay
• Providing exceptional customer service throughout the guest journey
• Working in a dynamic, fast-paced environment with a focus on sales and customer satisfaction

ASSUMPTION: This role requires a high level of customer service skills, strong communication abilities, and a passion for creating memorable experiences for guests. Candidates should be comfortable working in a sales-driven environment and have a commitment to the company's values.

📋 Key Responsibilities

Pre-Arrival Guest Contact:

• Reach out to guests before their arrival to introduce our resort and services
• Invite eligible guests to attend a qualified timeshare sales presentation during their stay

On-Property Guest Interaction:

• Welcome guests upon check-in and provide information about resort amenities and activities
• Conduct in-room calls to book presentations for guests who were not contacted at check-in

Customer Service:

• Address guest inquiries and resolve any issues that may arise during their stay
• Ensure guest satisfaction and encourage positive feedback

ASSUMPTION: The responsibilities listed above are essential for the successful performance of this role. Candidates should be prepared to handle multiple tasks and prioritize their time effectively to meet the demands of the position.

🎯 Required Qualifications

Education:

High School Diploma or equivalent

Experience:

0-2 years of relevant experience in customer service, sales, or hospitality

Required Skills:

• Excellent communication skills
• Strong customer service orientation
• Proven sales ability
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment

Preferred Skills:

• Bilingual or multilingual skills
• Experience with CRM software
• Knowledge of the local area

ASSUMPTION: While the preferred skills listed above are not required, they would be beneficial for candidates looking to excel in this role and contribute to the success of our team.

💰 Compensation & Benefits

Salary Range: $28,000 - $35,000 per year (based on industry standards for entry-level hospitality positions in the St. Augustine, FL area)

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, sick, and holidays)
• Employee discounts on resort stays and services
• Opportunities for career growth and development

Working Hours: Full-time, Monday through Friday, 8:00 AM to 5:00 PM, with some flexibility based on business needs

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the local area. Actual compensation may vary based on the candidate's qualifications, experience, and the company's internal pay structures.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality & Tourism

Company Size: 10,001+ employees

Founded: 1992

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations.
• The company also manages and operates innovative club membership programs, providing exclusive exchange, leisure travel, and reservation services for its Members.
• With over 10,000 Team Members worldwide, Hilton Grand Vacations fosters a culture of hospitality that extends to its Club affiliated properties, sales centers, and corporate offices.

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• and IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations offers a dynamic and diverse work environment, providing numerous opportunities for career growth and development within the hospitality and tourism industry.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: This role reports directly to the Resort Manager or a designated Sales & Marketing Manager.

Work Arrangement: On-site, with a standard workweek of Monday through Friday, 8:00 AM to 5:00 PM, and potential flexibility based on business needs.

Growth Opportunities:

• Progression to senior sales or management roles within the company
• Transition to corporate positions in sales, marketing, or customer service
• Exploration of opportunities in other departments, such as human resources, finance, or IT

ASSUMPTION: Hilton Grand Vacations encourages internal mobility and provides numerous training and development opportunities to support the career growth of its Team Members.

🌍 Location & Work Environment

Office Type: Resort property, with an on-site work environment that includes guest-facing areas and back-of-house offices.

Office Location(s): St. Augustine, FL

Geographic Context:

• St. Augustine is a popular vacation destination, offering a mix of historic charm and modern amenities
• The area attracts a diverse range of visitors, providing a unique blend of cultural and recreational experiences
• The resort property is located near popular attractions, beaches, and dining options

Work Schedule: Full-time, Monday through Friday, with potential flexibility based on business needs and guest demand.

ASSUMPTION: The work environment for this role is dynamic and fast-paced, with a focus on delivering exceptional customer service and driving sales results in a resort setting.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager or a member of the HR team
• Final interview with the Resort Manager or Sales & Marketing Manager
• Background check and offer extension

Key Assessment Areas:

• Communication skills and customer service orientation
• Sales ability and product knowledge
• Problem-solving skills and adaptability
• Teamwork and collaboration
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral interview questions that focus on customer service, sales, and problem-solving scenarios
• Research the company and its properties to demonstrate your enthusiasm and understanding of the business
• Practice your sales pitch and be ready to discuss your approach to guest interactions and presentations

ATS Keywords: Customer Service, Sales, Hospitality, Resort, Timeshare, Marketing, Guest Relations, Communication, Teamwork, Problem-Solving, Adaptability

ASSUMPTION: Hilton Grand Vacations uses Applicant Tracking Systems (ATS) to manage job applications. Familiarize yourself with the ATS keywords listed above to optimize your resume and increase your chances of being selected for an interview.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software (e.g., Salesforce, Zoho CRM)
• Property management software (e.g., Opera, Amadeus)
• Telephone and email communication tools

ASSUMPTION: Proficiency in the tools and technologies listed above is not required for this role, but candidates with relevant experience may have an advantage in the application process.

👔 Cultural Fit Considerations

Company Values:

• Hospitality: We prioritize exceptional customer service and create memorable experiences for our guests
• Integrity: We act with honesty, fairness, and transparency in all our interactions
• Respect: We value and appreciate the diversity of our Team Members and guests, fostering an inclusive work environment
• Excellence: We strive for continuous improvement and exceed expectations in all aspects of our business
• Teamwork: We collaborate and support one another to achieve our shared goals

Work Style:

• Dynamic and fast-paced, with a focus on sales and customer satisfaction
• Results-driven, with a strong commitment to achieving individual and team goals
• Adaptable and resilient, with the ability to thrive in a changing work environment
• Customer-focused, with a passion for creating memorable experiences for our guests

Self-Assessment Questions:

• How do you align with the company's values, particularly in the context of this role?
• What aspects of your work style make you a good fit for a fast-paced, sales-driven environment?
• How do you approach building rapport with guests and creating memorable experiences?

ASSUMPTION: Hilton Grand Vacations seeks candidates who embody their core values and demonstrate a strong commitment to customer service, sales, and teamwork.

⚠️ Potential Challenges

• Handling difficult guests or challenging sales situations
• Managing a high volume of guest interactions in a fast-paced environment
• Balancing sales targets with exceptional customer service
• Adapting to changes in business priorities or work arrangements

ASSUMPTION: The challenges listed above are inherent to the role and the dynamic work environment of a resort property. Candidates should be prepared to face these challenges and demonstrate their ability to thrive in a fast-paced, sales-driven environment.

📈 Similar Roles Comparison

• This role may differ from other sales or customer service positions in the hospitality industry, as it focuses specifically on timeshare sales presentations and guest interactions within a resort property
• Candidates should be prepared to work in a unique sales environment that combines customer service, sales, and marketing efforts to drive resort revenue
• Experience in timeshare sales or a similar sales environment may be beneficial but is not always required for this role

ASSUMPTION: Hilton Grand Vacations encourages candidates to research similar roles within the company or the broader hospitality industry to gain a better understanding of the unique aspects of this position.

📝 Sample Projects

• Developing and delivering a successful sales presentation for a guest
• Managing a challenging guest interaction and turning it into a positive experience
• Exceeding monthly or quarterly sales targets in a competitive sales environment

ASSUMPTION: The sample projects listed above are intended to provide candidates with an idea of the types of tasks and achievements that may be expected in this role. Candidates should be prepared to discuss their relevant experiences and accomplishments during the interview process.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to face them?
• How does this role fit into the broader sales and marketing strategy of the resort property?
• What opportunities are there for growth and development within the company?
• How does the company support its Team Members in achieving their career goals?
• What are the key performance indicators (KPIs) for this role, and how are they tracked and evaluated?

ASSUMPTION: The key questions listed above are designed to help candidates better understand the role, the company, and the work environment. Candidates should be prepared to ask thoughtful and insightful questions to demonstrate their interest in the position and their commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the following link: careers.hgv.com
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare for phone or video screening and in-person or virtual interviews by practicing your sales pitch and brushing up on your customer service skills
• Research the company and its properties to demonstrate your enthusiasm and understanding of the business
• Follow up with the hiring manager or HR representative within one week of your interview to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.