In House Marketing Rep

📌 Core Information

🔹 Job Title: In House Marketing Representative

🔹 Company: Hilton Grand Vacations

🔹 Location: Destin, FL

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: 2025-05-23

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Acting as the first point of contact for guests, providing exceptional customer service and ensuring tour reservations.
• Managing tour waves, gifting procedures, and location-related guest services to maintain high standards.
• Working a flexible schedule, including weekends and holidays, to meet the needs of our guests.
• Collaborating with management and other departments to ensure smooth operations and address any guest issues.

ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, customer-facing environment.

📋 Key Responsibilities

✅ Conduct pre-arrival calls to confirm appointments, ensure tour reservations, and improve show rate.

✅ Manage gifting procedures, ensuring costs are met monthly and guests meet minimum eligibility for gifts.

✅ Provide location-related guest service, distribute authorized information, and maintain location operating standards.

✅ Carry out reasonable requests by management and contact appropriate management with any guest issues.

ASSUMPTION: This role involves a high degree of multitasking, as you'll be handling multiple calls, tours, and guest interactions simultaneously.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: At least one year of customer service experience and six months in a sales or marketing role within the timeshare industry.

Required Skills:

• Proven success in customer service and sales/marketing roles
• Proficiency in English (speak, read, write)
• Computer proficiency and ability to learn multiple customer service software applications
• Strong verbal, interpersonal, guest relations, and etiquette skills
• Attention to detail and ability to work in a fast-paced environment

Preferred Skills:

• Previous experience in the hospitality or vacation ownership industry
• Fluency in additional languages

ASSUMPTION: While not explicitly stated, having experience with Customer Relationship Management (CRM) software would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: $30,000 - $40,000 per year (based on industry standards for similar roles in Destin, FL)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee discounts on Hilton Grand Vacations properties and services
• Opportunities for career growth and development

Working Hours: Full-time position with a flexible schedule, including weekends and holidays

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on individual qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and resort management

Company Size: 10,001+ employees (global leader in vacation ownership)

Founded: 1992, with a rich history in the vacation ownership industry

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations.
• The company also manages and operates innovative club membership programs, providing exclusive exchange, leisure travel, and reservation services for its Members.
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 Team Members, who play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences.

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center & Corporate Operations
• Guest Services
• Telesales
• Real Estate
• Hospitality & Timeshare
• Human Resources, Finance, Accounting, and IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations offers a dynamic work environment with opportunities for growth and development within the hospitality industry.

📊 Role Analysis

Career Level: Entry to mid-level, with opportunities for advancement within the company

Reporting Structure: This role reports directly to the Marketing Manager or a similar supervisor within the resort or sales center

Work Arrangement: On-site, with a flexible schedule that includes weekends and holidays

Growth Opportunities:

• Progression to a supervisory or management role within the resort or sales center
• Transition to a corporate role within Hilton Grand Vacations' headquarters
• Exploration of other departments and specialties within the company

ASSUMPTION: With the company's extensive portfolio of properties and diverse range of departments, there are numerous opportunities for career growth and development.

🌍 Location & Work Environment

Office Type: Resort or sales center, with a casual yet professional atmosphere

Office Location(s): Destin, FL (with additional locations worldwide)

Geographic Context:

• Destin is a popular vacation destination in the Florida Panhandle, known for its beautiful beaches and resort communities
• The area offers a mix of outdoor recreation, cultural attractions, and water-based activities
• Destin has a subtropical climate, with mild winters and hot, humid summers

Work Schedule: Full-time, with a flexible schedule that includes weekends and holidays

ASSUMPTION: The work environment can be fast-paced and demanding, particularly during peak tourist seasons, but offers a unique opportunity to work in a vibrant vacation setting.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and drug test (if required)
• Job offer and onboarding

Key Assessment Areas:

• Customer service skills and experience
• Sales and marketing abilities
• Communication and interpersonal skills
• Problem-solving and multitasking capabilities
• Adaptability and flexibility in a fast-paced environment

Application Tips:

• Tailor your resume and cover letter to highlight your customer service, sales, and marketing experience
• Demonstrate your ability to thrive in a fast-paced, customer-facing environment
• Showcase your strong communication and interpersonal skills
• Prepare examples of how you've handled challenging customer service situations in the past

ATS Keywords: Customer Service, Sales, Marketing, Hospitality, Timeshare, Vacation Ownership, Guest Relations, Attention to Detail, Computer Proficiency

ASSUMPTION: Hilton Grand Vacations uses an Applicant Tracking System (ATS) to manage job applications, so including relevant keywords in your resume can help your application stand out.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software (e.g., Salesforce, Microsoft Dynamics 365)
• Property management software (e.g., Opera, HotSOS)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Telephone and email communication tools

ASSUMPTION: Proficiency in using customer service software and Microsoft Office Suite is essential for this role.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Innovation
• Quality
• Respect
• Accountability

Work Style:

• Customer-focused
• Fast-paced and dynamic
• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven

Self-Assessment Questions:

• Do you have a genuine passion for providing exceptional customer service?
• Are you comfortable working in a fast-paced, customer-facing environment?
• Do you thrive in a collaborative, team-oriented work setting?
• Are you able to adapt and remain flexible in the face of changing priorities or demands?

ASSUMPTION: Hilton Grand Vacations values employees who embody their core values and are committed to delivering exceptional customer service and quality accommodations.

⚠️ Potential Challenges

• Handling difficult or upset guests in a professional and empathetic manner
• Managing multiple tasks and priorities simultaneously during peak tourist seasons
• Adapting to a flexible work schedule, including weekends and holidays
• Working in a high-pressure, customer-facing environment

ASSUMPTION: While this role presents unique challenges, it also offers the opportunity to work in a vibrant vacation setting and grow within the hospitality industry.

📈 Similar Roles Comparison

• In House Marketing Representative vs. Front Desk Agent: Both roles involve customer service and guest interactions, but the Marketing Representative focuses more on tour reservations and gifting procedures, while the Front Desk Agent handles check-ins, check-outs, and room assignments.
• Industry-specific context: The hospitality industry is competitive and fast-paced, with a strong focus on customer service and satisfaction. Successful candidates will thrive in this environment and demonstrate a genuine passion for providing exceptional guest experiences.
• Career path comparison: This role can serve as a stepping stone to supervisory or management positions within the resort or sales center, or as a gateway to other departments and specialties within the company.

ASSUMPTION: While this role shares some similarities with other hospitality positions, it offers a unique focus on tour reservations and gifting procedures within the vacation ownership industry.

📝 Sample Projects

• Developing and implementing a new gifting procedure to improve efficiency and reduce costs
• Creating and presenting a training session on customer service best practices for new team members
• Collaborating with the marketing team to create targeted promotional materials for tour guests

ASSUMPTION: These sample projects demonstrate the diverse range of responsibilities and initiatives that an In House Marketing Representative might undertake to enhance the guest experience and contribute to the success of the resort or sales center.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role contribute to the overall success of the resort or sales center, and how does it fit into the broader organizational structure?
• What opportunities are there for growth and development within this role and the company as a whole?
• How does the company support work-life balance for its employees, particularly those working flexible schedules?
• What are the most important qualities and skills you're looking for in a candidate for this position?

ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates your genuine interest in the role and commitment to understanding the company's culture and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through careers.hgv.com
• Tailor your resume and cover letter to highlight your customer service, sales, and marketing experience
• Prepare for your interview by researching the company and practicing common customer service scenarios
• Follow up with the hiring manager after your interview to express your appreciation and reiterate your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.