In House Marketing Rep

📌 Core Information

🔹 Job Title: In House Marketing Rep

🔹 Company: Hilton Grand Vacations

🔹 Location: Boyne Falls, MI

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: June 11, 2025

🔹 Experience Level: Entry level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Promoting and booking vacation ownership presentations and sales
• Providing concierge services to guests and visitors
• Distributing promotional information and ensuring excellent customer service
• Assisting in marketing program implementation and tracking

ASSUMPTION: This role involves a high degree of customer interaction and requires strong communication skills and a friendly, professional demeanor.

📋 Key Responsibilities

✅ Promote and book vacation ownership presentations, previews, and the sale of mini-vacation packages to eligible on-site owners, guests, and visitors

✅ Provide concierge services to guests by recommending local dining experiences and attractions while communicating ownership opportunities

✅ Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image

✅ Assist in the implementation and tracking of current and future marketing programs

ASSUMPTION: This role requires a high level of multitasking, as team members will need to balance sales, customer service, and administrative tasks.

🎯 Required Qualifications

Education: High School diploma or equivalent

Experience: Entry level (0-2 years)

Required Skills:

• Intermediate computer proficiency
• Fluency in English (speak, read, and write)
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Preferred Skills:

• Previous sales or customer service experience
• Knowledge of the local area

ASSUMPTION: While not explicitly stated, previous sales or customer service experience may be beneficial for this role.

💰 Compensation & Benefits

Salary Range: $25,000 - $30,000 per year (based on an hourly rate of $12.48 and estimated full-time hours)

Benefits:

• Paid Time Off (PTO)
• Recognition Program and Rewards
• Team Member Travel Program
• 401(k) program with company match
• Paid Sick Days
• Numerous learning and advancement opportunities

Working Hours: Full-time, flexible schedule including evenings, weekends, and holidays

ASSUMPTION: The salary range is estimated based on the provided hourly rate and typical full-time work hours. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and timeshare sales

Company Size: 10,001+ employees (global leader in vacation ownership)

Founded: 1992

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations.
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its Members.
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences.

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales and Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• and IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company with a strong global presence and a reputation for providing high-quality vacation experiences.

📊 Role Analysis

Career Level: Entry level (0-2 years)

Reporting Structure: This role may report to a Sales Manager or similar supervisory position

Work Arrangement: On-site, with a flexible schedule including evenings, weekends, and holidays

Growth Opportunities:

• Advancement within the sales department (e.g., to Sales Manager or higher)
• Transition to other roles within the company, such as customer service or resort operations
• Potential opportunities for relocation to other Hilton Grand Vacations properties worldwide

ASSUMPTION: While this role is entry level, there are opportunities for growth and advancement within the company for motivated and successful team members.

🌍 Location & Work Environment

Office Type: Resort or sales center

Office Location(s): Boyne Falls, MI

Geographic Context:

• Boyne Falls is a small town in northern Michigan, known for its ski resorts and outdoor recreation opportunities
• The area is popular for vacationers and offers a variety of dining and entertainment options
• The resort or sales center where this role is based may be located near a ski resort or other tourist attraction

Work Schedule: Full-time, with a flexible schedule including evenings, weekends, and holidays

ASSUMPTION: The work environment may be fast-paced and dynamic, with a focus on customer service and sales targets.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and reference check
• Job offer

Key Assessment Areas:

• Sales skills and customer service abilities
• Communication and interpersonal skills
• Flexibility and adaptability
• Problem-solving and decision-making skills
• Knowledge of the local area and familiarity with local attractions

Application Tips:

• Highlight any previous sales or customer service experience on your resume
• Tailor your cover letter to emphasize your enthusiasm for the role and your familiarity with the local area
• Prepare examples of times when you have provided excellent customer service or exceeded sales targets

ATS Keywords: Sales, customer service, vacation ownership, timeshare, promotions, marketing, concierge, flexible schedule, evening and weekend availability

ASSUMPTION: The application process may involve assessments or role-play scenarios to evaluate the candidate's sales and customer service skills.

🛠️ Tools & Technologies

• Customer relationship management (CRM) software
• Point-of-sale (POS) system
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Email and calendar applications (e.g., Outlook, Gmail)

ASSUMPTION: The specific tools and technologies used may vary depending on the resort or sales center where the role is based.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Innovation
• Quality
• Respect
• Accountability

Work Style:

• Customer-focused
• Sales-driven
• Team-oriented
• Adaptable and flexible
• Results-oriented

Self-Assessment Questions:

• Do I have strong sales skills and a passion for providing excellent customer service?
• Am I comfortable working a flexible schedule, including evenings, weekends, and holidays?
• Do I have a genuine interest in the local area and its attractions?
• Am I able to work well in a team environment and contribute to a positive work culture?

ASSUMPTION: Hilton Grand Vacations values team members who are passionate about providing exceptional customer service and who embody the company's core values.

⚠️ Potential Challenges

• Handling difficult or upset customers
• Meeting sales targets and quotas
• Working a flexible schedule, including evenings, weekends, and holidays
• Adapting to a fast-paced and dynamic work environment
• Competing with other sales team members for customer attention and sales

ASSUMPTION: While there may be challenges associated with this role, Hilton Grand Vacations offers numerous benefits and opportunities for growth and advancement.

📈 Similar Roles Comparison

• This role is similar to other sales and customer service positions within the hospitality industry, such as front desk agent, concierge, or timeshare sales representative
• However, this role is unique in that it combines sales, customer service, and concierge responsibilities into a single position
• Career paths for this role may include advancement within the sales department or transition to other roles within the company, such as customer service or resort operations

ASSUMPTION: While this role may be similar to other sales and customer service positions, its unique combination of responsibilities sets it apart within the hospitality industry.

📝 Sample Projects

• Developing and implementing a promotional campaign to increase vacation ownership sales
• Creating and distributing promotional materials for a new resort or property
• Assisting with the planning and execution of a customer appreciation event or activity
• Collaborating with other team members to improve customer service and sales strategies

ASSUMPTION: Sample projects for this role may involve a combination of sales, marketing, and customer service initiatives, as well as collaboration with other team members.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role fit into the overall sales and marketing strategy for the company?
• What opportunities are there for growth and advancement within the company?
• How does the company support team members in achieving their sales targets and quotas?
• What is the work environment like at the resort or sales center where this role is based?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process can help demonstrate your interest in the role and your commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Hilton Grand Vacations careers website
• Tailor your resume to highlight your sales and customer service experience, as well as any familiarity with the local area
• Write a cover letter that emphasizes your enthusiasm for the role and your commitment to providing excellent customer service
• Prepare examples of times when you have provided excellent customer service or exceeded sales targets
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.