In House Marketing Representative

📌 Core Information

🔹 Job Title: In House Marketing Representative

🔹 Company: Hilton Grand Vacations

🔹 Location: Lincoln, NH, United States

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: 2025-01-25

🔹 Experience Level: Entry level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Engaging guests through calls and in-person interactions to schedule tours and presentations
• Achieving and surpassing performance metrics in a sales-driven environment
• Contributing to team success through collaboration and support
• Staying organized and submitting reports to the In-House Marketing Manager

ASSUMPTION: This role requires strong interpersonal and communication skills, as well as the ability to thrive in a fast-paced, target-driven environment.

📋 Key Responsibilities

✅ Engage guests by calling assigned leads and connecting with them during their stay to schedule In-Tours/FL-Tours

✅ Work shifts at Resort Check-In, engaging with owners/guests to book them for presentations

✅ Exceed goals by achieving and surpassing performance metrics while contributing to team success

✅ Stay organized by completing and submitting daily and weekly reports to the In-House Marketing Manager

✅ Support operations by assisting with additional duties and company initiatives as assigned

ASSUMPTION: This role involves a significant amount of customer interaction and requires the ability to handle rejection gracefully while maintaining a positive attitude.

🎯 Required Qualifications

Education: High school diploma or equivalent required

Experience: At least 6 months of experience in sales or customer service (preferred)

Required Skills:

• Strong interpersonal and communication skills
• Proficiency in MS Office, including Outlook, Word, and Excel
• Ability to work in a fast-paced, target-driven environment

Preferred Skills:

• Knowledge of the timeshare industry and customer service fundamentals

ASSUMPTION: While a college degree is not required, some college coursework or relevant experience may be helpful for success in this role.

💰 Compensation & Benefits

Salary Range: $25,000 - $35,000 per year (AI estimated based on industry standards for entry-level sales positions in the hospitality industry)

Benefits:

• Unlimited Earning Potential: Weekly pay with performance-based incentives
• Work-Life Balance: Flexible schedules and supportive management
• Career Growth: Opportunities for professional development and advancement
• Customizable Benefits: Tailored to meet personal and family needs

Working Hours: Full-time, with shifts including evenings, weekends, and holidays as needed

ASSUMPTION: The salary range provided is an estimate and may vary based on individual performance and company discretion.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and timeshare industry

Company Size: 10,001+ employees, providing a large network of opportunities and resources

Founded: 1992, with a history of growth and expansion in the vacation ownership sector

Company Description:

• Global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations
• Manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for Members
• Emphasizes a culture of hospitality, growth, opportunity, work-life balance, and respect throughout its Club affiliated properties, sales centers, and corporate offices around the globe

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company with a strong brand and a diverse range of career opportunities.

📊 Role Analysis

Career Level: Entry-level to mid-level, with opportunities for growth and advancement within the company

Reporting Structure: This role reports directly to the In-House Marketing Manager

Work Arrangement: On-site, with shifts including evenings, weekends, and holidays as needed

Growth Opportunities:

• Advancement to management or leadership positions within the marketing or sales departments
• Expansion into other areas of the business, such as resort operations or customer service
• Opportunities to work at different properties or locations within the company's global network

ASSUMPTION: Success in this role may lead to increased responsibilities, higher compensation, and improved career prospects within the company.

🌍 Location & Work Environment

Office Type: Resort Check-In and on-site sales offices

Office Location(s): Lincoln, NH, United States

Geographic Context:

• Lincoln, NH is a popular vacation destination, known for its ski resorts and outdoor recreation opportunities
• The area offers a mix of urban and rural environments, with easy access to major cities and attractions
• The cost of living in Lincoln, NH is generally higher than the national average

Work Schedule: Full-time, with shifts including evenings, weekends, and holidays as needed

ASSUMPTION: The work environment may be fast-paced and high-pressure, with a focus on achieving sales targets and providing excellent customer service.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and reference check
• Job offer

Key Assessment Areas:

• Sales skills and customer service abilities
• Communication and interpersonal skills
• Problem-solving and adaptability
• Motivation and drive to achieve sales targets

Application Tips:

• Highlight any relevant sales or customer service experience on your resume
• Tailor your cover letter to emphasize your enthusiasm for the hospitality industry and your desire to work for Hilton Grand Vacations
• Prepare examples of your sales skills and customer service experiences to discuss during the interview

ATS Keywords: Sales, customer service, hospitality, timeshare, marketing, engagement, presentations, targets, performance metrics, teamwork, collaboration

ASSUMPTION: The application process may take several weeks, depending on the volume of applicants and the company's hiring timeline.

🛠️ Tools & Technologies

• MS Office (Outlook, Word, Excel)
• Customer Relationship Management (CRM) software
• Sales tracking and reporting tools

ASSUMPTION: The specific tools and technologies used may vary depending on the property and the department's needs.

👔 Cultural Fit Considerations

Company Values:

• Friendliness: A team-oriented culture where everyone feels welcome
• Integrity: Customer service is at the heart of what we do
• Community Involvement: We give back to the communities we serve
• Purpose: We market, sell, and service a unique vacation lifestyle

Work Style:

• Fast-paced and target-driven
• Collaborative and team-oriented
• Focused on customer service and guest engagement

Self-Assessment Questions:

• Do you thrive in a fast-paced, sales-driven environment?
• Are you comfortable working with a diverse range of guests and team members?
• Do you have strong interpersonal and communication skills?

ASSUMPTION: Hilton Grand Vacations values employees who are friendly, hardworking, and committed to providing exceptional customer service.

⚠️ Potential Challenges

• Handling rejection from guests who are not interested in tours or presentations
• Meeting and exceeding performance metrics in a fast-paced, target-driven environment
• Adapting to a varied work schedule, including evenings, weekends, and holidays
• Working in a high-pressure sales environment

ASSUMPTION: Success in this role requires resilience, adaptability, and a strong work ethic.

📈 Similar Roles Comparison

• This role is similar to other In-House Marketing Representative positions within the hospitality industry, with a focus on guest engagement and sales
• However, Hilton Grand Vacations is a global leader in vacation ownership, offering unique career opportunities and a strong brand
• Career paths may vary depending on the company's specific needs and the individual's skills and interests

ASSUMPTION: While this role is similar to other In-House Marketing Representative positions, Hilton Grand Vacations offers a unique work environment and opportunities for growth and advancement.

📝 Sample Projects

• Developing and implementing a new guest engagement strategy to increase tour bookings
• Creating and delivering a presentation on the benefits of vacation ownership to a group of potential customers
• Analyzing sales data to identify trends and opportunities for improvement

ASSUMPTION: The specific projects assigned may vary depending on the property and the department's needs.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role contribute to the overall success of the company, and how will my performance be measured?
• What opportunities are there for growth and advancement within the company?
• How does the company support work-life balance for its employees?
• What are the most important qualities and skills for success in this role?

ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and your commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your sales and customer service experience
• Write a cover letter expressing your enthusiasm for the hospitality industry and your desire to work for Hilton Grand Vacations
• Prepare examples of your sales skills and customer service experiences to discuss during the interview
• Follow up with the hiring manager one week after your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.