In House Marketing Representative

📌 Core Information

🔹 Job Title: In-House Marketing Representative

🔹 Company: Hilton Grand Vacations

🔹 Location: Peoria, Arizona, United States

🔹 Job Type: On-site, Full-Time

🔹 Category: Hospitality, Sales & Marketing

🔹 Date Posted: July 11, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Proactively engaging with leads and guests to schedule tours and presentations
• Meeting and exceeding performance metrics
• Working flexible shifts, including evenings and weekends
• Collaborating with a dedicated team to achieve shared goals

ASSUMPTION: This role requires strong communication skills, sales acumen, and the ability to thrive in a fast-paced, target-driven environment. Previous sales or customer service experience is highly beneficial.

📋 Key Responsibilities

✅ Proactively calling assigned leads to schedule Guest Tours during their stay

✅ Working assigned shifts at Resort Check-In to book presentations during guests' stays

✅ Meeting and exceeding performance metrics, including tour and presentation bookings

✅ Completing daily and weekly reports as required by the manager

✅ Performing other related duties in support of operations and company initiatives as required and assigned

ASSUMPTION: This role involves a significant amount of outbound calling and requires strong phone etiquette and resilience when facing rejection.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 6 months of sales and/or customer service experience preferred

Required Skills:

• Excellent communication and interpersonal skills
• Strong sales acumen and resilience
• Proficient in MS Office, Outlook, Word, Excel, and Internet Explorer
• Knowledge of timeshare industry, customer service, and quality fundamentals

Preferred Skills:

• Bilingual skills (English and Spanish)
• Previous experience in the hospitality or timeshare industry

ASSUMPTION: While not explicitly stated, a high school diploma or equivalent is the minimum education requirement for this role. Previous sales or customer service experience is highly desirable but not strictly required.

💰 Compensation & Benefits

Salary Range: $30,000 - $40,000 per year (based on industry standards for entry-level sales roles in the hospitality sector)

Benefits:

• Unlimited earning potential with weekly pay
• Work-life balance
• Professional growth and career advancement opportunities
• Customizable benefits package

Working Hours: Full-time, with shifts including evenings and weekends

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level sales roles in the hospitality sector. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and timeshare

Company Size: 10,001+ employees (global leader in vacation ownership)

Founded: 1992, with a rich history in the timeshare industry

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations.
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its Members.
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences.

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company in the hospitality industry, with a strong focus on vacation ownership and timeshare. They offer extensive growth and career advancement opportunities for their team members.

📊 Role Analysis

Career Level: Entry-level to intermediate (with growth opportunities)

Reporting Structure: Reports directly to the Marketing Manager or similar role

Work Arrangement: On-site, full-time, with flexible scheduling including evenings and weekends

Growth Opportunities:

• Advancement to senior sales roles or management positions
• Transition to corporate or support functions
• Expansion into different markets or resort locations

ASSUMPTION: This role offers significant growth potential for candidates who demonstrate strong performance and a commitment to learning and development.

🌍 Location & Work Environment

Office Type: Resort-based, with a focus on guest interactions and sales presentations

Office Location(s): Peoria, Arizona

Geographic Context:

• Peoria is a suburb of Phoenix, Arizona, with a population of approximately 170,000
• The area offers a mix of urban and outdoor recreational opportunities
• Peoria has a hot desert climate, with mild winters and very hot summers

Work Schedule: Full-time, with shifts including evenings and weekends

ASSUMPTION: The work environment is fast-paced and target-driven, with a focus on guest interactions and sales presentations. The resort-based office offers a unique setting for candidates who enjoy working in a dynamic, customer-facing role.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and onboarding

Key Assessment Areas:

• Communication and interpersonal skills
• Sales acumen and resilience
• Understanding of the timeshare industry and Hilton Grand Vacations' products
• Adaptability and flexibility in working various shifts

Application Tips:

• Highlight any relevant sales or customer service experience in your resume
• Tailor your cover letter to demonstrate your enthusiasm for the hospitality industry and Hilton Grand Vacations' products
• Prepare examples of your sales achievements or customer service successes

ATS Keywords: Sales, customer service, timeshare, hospitality, marketing, resort, presentations, tours, performance metrics, phone etiquette, resilience

ASSUMPTION: The application process for this role is likely to be competitive, with a focus on strong communication skills, sales acumen, and a passion for the hospitality industry.

🛠️ Tools & Technologies

• MS Office (Word, Excel, Outlook)
• Internet Explorer
• Company's intranet system and corporate policies and procedures
• CRM software (specific platform may vary)

ASSUMPTION: The tools and technologies required for this role are standard for the hospitality industry and can be easily learned by candidates with relevant experience.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Innovation

Work Style:

• Target-driven and results-oriented
• Collaborative and team-focused
• Adaptable and flexible, with a willingness to work various shifts
• Customer-centric, with a passion for delivering exceptional service

Self-Assessment Questions:

• Do I thrive in a fast-paced, target-driven environment?
• Am I comfortable working various shifts, including evenings and weekends?
• Do I possess strong communication and interpersonal skills?
• Am I passionate about the hospitality industry and delivering exceptional service?

ASSUMPTION: Hilton Grand Vacations values candidates who are results-driven, collaborative, and committed to delivering exceptional service in a fast-paced, target-driven environment.

⚠️ Potential Challenges

• Handling rejection and maintaining resilience in a sales role
• Meeting and exceeding performance metrics in a fast-paced environment
• Adapting to a flexible work schedule, including evenings and weekends
• Navigating the competitive application process

ASSUMPTION: This role presents unique challenges, including handling rejection, meeting performance targets, and adapting to a flexible work schedule. Successful candidates will possess strong resilience, sales acumen, and a commitment to delivering exceptional service.

📈 Similar Roles Comparison

• In-House Marketing Representative vs. Sales Representative: Both roles focus on sales and customer interactions, but the In-House Marketing Representative role is specifically focused on scheduling tours and presentations within a resort environment.
• In-House Marketing Representative vs. Customer Service Representative: While both roles involve customer interactions, the In-House Marketing Representative role requires strong sales acumen and a focus on scheduling tours and presentations, whereas the Customer Service Representative role is more focused on resolving customer inquiries and issues.
• Career Path: Successful In-House Marketing Representatives may progress to senior sales roles, management positions, or transition to corporate or support functions within the company.

ASSUMPTION: The In-House Marketing Representative role is unique in its focus on scheduling tours and presentations within a resort environment, but it shares similarities with other sales and customer service roles within the hospitality industry.

📝 Sample Projects

• Developing and implementing a strategy to increase tour and presentation bookings during peak seasons
• Collaborating with the marketing team to create targeted promotional materials for resort guests
• Analyzing performance metrics to identify trends and opportunities for improvement in tour and presentation bookings

ASSUMPTION: Sample projects for this role may involve strategy development, collaboration with cross-functional teams, and data analysis to drive improvements in tour and presentation bookings.

❓ Key Questions to Ask During Interview

• What are the key performance indicators (KPIs) for this role, and how are they tracked and measured?
• How does the company support the professional growth and development of its team members in this role?
• What are the most challenging aspects of the role, and how can I best prepare to succeed in them?
• How does the company foster a culture of teamwork and collaboration among its team members?
• What are the opportunities for career advancement within the company for someone in this role?

ASSUMPTION: Key questions to ask during the interview should focus on performance expectations, professional development, challenges, company culture, and career advancement opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through careers.hgv.com
• Tailor your resume to highlight your sales and customer service experience, as well as any relevant skills and achievements
• Write a cover letter expressing your enthusiasm for the hospitality industry and Hilton Grand Vacations' products
• Prepare examples of your sales achievements or customer service successes to discuss during the interview
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.