In House Marketing Representative (VIP)

📌 Core Information

🔹 Job Title: In-House Marketing Representative (VIP)

🔹 Company: Hilton Grand Vacations

🔹 Location: Orlando, FL, USA

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: July 10, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Generating leads and booking qualified timeshare sales presentations
• Providing exceptional customer and concierge services to guests
• Maintaining a professional company image
• Working in a dynamic, fast-paced sales environment
• Opportunities for career growth within the hospitality industry

ASSUMPTION: This role requires strong communication skills, a professional demeanor, and the ability to thrive in a sales-driven environment.

📋 Key Responsibilities

✅ Generate leads and book qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers

✅ Provide exceptional customer and concierge services to all guests, ensuring a memorable experience

✅ Maintain a professional company image at all times, representing Hilton Grand Vacations positively

✅ Collaborate with the sales team to achieve monthly, quarterly, and annual sales targets

✅ Stay updated on Hilton Grand Vacations' products, services, and promotions to effectively communicate them to potential customers

ASSUMPTION: This role involves a significant amount of customer interaction, requiring strong interpersonal skills and the ability to handle objections professionally.

🎯 Required Qualifications

Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

Experience: Previous sales or customer service experience is a plus, but not required

Required Skills:

• Excellent communication skills, both verbal and written
• Strong interpersonal skills and the ability to build rapport with customers
• Professional demeanor and appearance
• Ability to work in a fast-paced, sales-driven environment
• Proficient in Microsoft Office Suite

Preferred Skills:

• Previous experience in the hospitality industry
• Bilingual or multilingual skills
• Experience with customer relationship management (CRM) software

ASSUMPTION: While previous sales or customer service experience is not required, it would be beneficial for success in this role.

💰 Compensation & Benefits

Salary Range: $28,000 - $35,000 per year (based on industry standards for entry-level sales roles in the hospitality industry)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee discounts on Hilton Grand Vacations' properties and services
• Opportunities for career growth and development

Working Hours: Full-time position, typically working 40 hours per week, including evenings, weekends, and holidays as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level sales roles in the hospitality industry. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Hilton Grand Vacations operates in the hospitality industry, specifically in the vacation ownership and timeshare sectors. The company is a global leader in its field, with a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations worldwide.

Company Size: With over 10,000 employees, Hilton Grand Vacations offers a large and diverse workforce, providing ample opportunities for career growth and development.

Founded: The company was founded in 1992 and has since grown to become a prominent player in the hospitality industry.

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations.
• The company also manages and operates innovative club membership programs, providing exclusive exchange, leisure travel, and reservation services for its Members.
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 Team Members, who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences.

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance & Accounting
• IT

Company Website: www.hgv.com

ASSUMPTION: Hilton Grand Vacations' extensive global presence and diverse portfolio of properties offer unique career opportunities in the most sought-after vacation destinations around the world.

📊 Role Analysis

Career Level: Entry-level to mid-level, with opportunities for career growth and advancement within the hospitality industry

Reporting Structure: This role reports directly to the Sales Manager or a similar supervisory position within the sales department

Work Arrangement: On-site, with a flexible schedule that may include evenings, weekends, and holidays as needed

Growth Opportunities:

• Advancement to senior sales roles, such as Sales Manager or Director of Sales
• Transition to other departments, such as resort operations or customer service
• Career progression within the broader hospitality industry

ASSUMPTION: Success in this role can lead to various career growth opportunities, both within Hilton Grand Vacations and the hospitality industry at large.

🌍 Location & Work Environment

Office Type: Corporate office environment, with a sales-driven culture

Office Location(s): 5323 Millenia Lakes Boulevard, Suite 400, Orlando, FL 32839, US

Geographic Context:

• Orlando, FL, is a major tourist destination, with a diverse and multicultural population
• The city offers a wide range of recreational, cultural, and entertainment options
• Orlando has a subtropical climate, with mild winters and hot, humid summers

Work Schedule: Full-time position, typically working 40 hours per week, with a flexible schedule that may include evenings, weekends, and holidays as needed

ASSUMPTION: The Orlando location provides a vibrant and dynamic work environment, with ample opportunities for professional growth and personal development.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and offer extension

Key Assessment Areas:

• Communication skills and ability to build rapport with customers
• Sales aptitude and ability to handle objections
• Professional demeanor and appearance
• Understanding of Hilton Grand Vacations' products and services

Application Tips:

• Tailor your resume to highlight relevant sales, customer service, or hospitality experience
• Prepare examples of your ability to handle customer objections and close sales
• Research Hilton Grand Vacations' products, services, and company culture to demonstrate your enthusiasm and understanding

ATS Keywords: Sales, customer service, hospitality, timeshare, vacation ownership, lead generation, customer acquisition, customer retention, professional image, teamwork, career growth

ASSUMPTION: The application process for this role is likely to be competitive, with a focus on assessing sales aptitude, communication skills, and cultural fit.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software (e.g., Salesforce, Zoho CRM)
• Telephone and email communication tools
• Presentation software (e.g., PowerPoint, Prezi)

ASSUMPTION: Familiarity with Microsoft Office Suite and CRM software is beneficial for success in this role, as they are commonly used tools in the sales and hospitality industries.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Innovation
• Accountability

Work Style:

• Sales-driven and results-oriented
• Collaborative and team-focused
• Adaptable and responsive to customer needs
• Professional and polished in appearance and demeanor

Self-Assessment Questions:

• Do I possess strong communication skills and the ability to build rapport with customers?
• Am I comfortable working in a fast-paced, sales-driven environment?
• Do I have a professional demeanor and appearance that aligns with Hilton Grand Vacations' company image?

ASSUMPTION: Success in this role requires a strong fit with Hilton Grand Vacations' company culture, which emphasizes hospitality, teamwork, and a sales-driven approach.

⚠️ Potential Challenges

• Handling customer objections and rejections in a professional manner
• Meeting monthly, quarterly, and annual sales targets in a competitive environment
• Adapting to a flexible work schedule that may include evenings, weekends, and holidays
• Working in a fast-paced, high-pressure sales environment

ASSUMPTION: This role presents various challenges, but also offers opportunities for professional growth and development within the hospitality industry.

📈 Similar Roles Comparison

• Compared to other entry-level sales roles in the hospitality industry, this position offers a competitive salary range and comprehensive benefits package
• Hilton Grand Vacations' global presence and diverse portfolio of properties provide unique career opportunities not found in smaller hospitality companies
• Career progression within Hilton Grand Vacations may be faster than in larger, more bureaucratic hospitality corporations

ASSUMPTION: While this role shares similarities with other entry-level sales positions in the hospitality industry, Hilton Grand Vacations' unique offerings set it apart from its competitors.

📝 Sample Projects

• Develop and implement a customer referral program to increase lead generation and customer acquisition
• Collaborate with the marketing department to create targeted promotional materials for specific customer segments
• Analyze sales performance data to identify trends and opportunities for improvement, and present findings to the sales team

ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that an In-House Marketing Representative (VIP) may undertake to drive sales and customer engagement.

❓ Key Questions to Ask During Interview

• What are the key performance indicators (KPIs) used to measure success in this role?
• How does the company support the professional development and career growth of its employees?
• What is the typical career path for an In-House Marketing Representative (VIP) within Hilton Grand Vacations?
• How does the company foster a culture of teamwork and collaboration among its sales team members?
• What are the most challenging aspects of this role, and how can I best prepare to overcome them?

ASSUMPTION: Asking these questions during the interview process will provide valuable insights into the role, the company culture, and the opportunities for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant sales, customer service, or hospitality experience
• Prepare a cover letter that demonstrates your enthusiasm for the role and Hilton Grand Vacations' company culture
• Prepare examples of your ability to handle customer objections and close sales
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.