📌 Core Information
🔹 Job Title: Inhouse Marketing Greeter
🔹 Company: Travel + Leisure Co.
🔹 Location: Williamsburg, Virginia
🔹 Job Type: Full-Time
🔹 Category: Hospitality
🔹 Date Posted: July 18, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Creating a welcoming atmosphere for resort guests
- Handling guest luggage and providing assistance
- Answering guest inquiries about resort amenities and local attractions
- Collaborating with resort staff to ensure smooth guest experiences
ASSUMPTION: This role is ideal for individuals who enjoy working with people, have strong communication skills, and can thrive in a fast-paced, customer-focused environment.
📋 Key Responsibilities
✅ Greet and serve resort guests during their stay, making their arrival and check-in experience enjoyable
✅ Handle guest luggage professionally and maintain a cordial attitude towards all guests and staff
✅ Provide services to guests personally or refer requests to the appropriate department manager
✅ Answer guest inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment, and directions
ASSUMPTION: This role requires multitasking, adaptability, and the ability to maintain a positive attitude under pressure.
🎯 Required Qualifications
Education: High School diploma or equivalent
Experience: At least one year of customer service experience
Required Skills:
- Professional appearance and cordial attitude
- Ability to handle stress in a high-demand hospitality environment
- People-oriented and able to work independently or with others
- Ability to easily and frequently change from one activity to another
- Ability to lift up to 50 pounds
Preferred Skills:
- Previous experience in hospitality or customer service
- Fluency in multiple languages
ASSUMPTION: While not explicitly stated, previous hospitality or customer service experience and multilingual skills would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $25,000 - $30,000 per year (Based on industry standards for entry-level hospitality roles in the Williamsburg area)
Benefits:
- Medical, dental, and vision insurance
- Flexible spending accounts
- Life and accident coverage
- Disability insurance
- Paid time off, parental leave, and holidays (for eligible associates)
- Wish day paid time to volunteer at an approved organization
- 401k with employer match (subject to eligibility requirements)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Working Hours: Full-time, typically including evenings, weekends, and holidays
ASSUMPTION: The salary range is an estimate based on industry standards for entry-level hospitality roles in the Williamsburg area. Actual compensation may vary based on factors such as experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality
Company Size: 10,001+ employees
Founded: 1966 (as a part of Wyndham Hotels and Resorts)
Company Description:
- Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company
- Offers a diverse range of vacation experiences, including timeshare resorts, travel clubs, and lifestyle travel brands
- Employs over 19,000 dedicated associates worldwide
Company Specialties:
- Vacation ownership and travel membership
- Hospitality and resort management
- Travel and tourism services
Company Website: travelandleisureco.com
ASSUMPTION: Travel + Leisure Co. is a well-established company in the hospitality industry, offering diverse career opportunities and a global presence.
📊 Role Analysis
Career Level: Entry-level
Reporting Structure: Reports directly to the resort's front desk or guest services manager
Work Arrangement: On-site, full-time position with a varied work schedule, including evenings, weekends, and holidays
Growth Opportunities:
- Progression to supervisory or management roles within the resort's guest services department
- Transfer to other departments or resorts within the company
- Professional development through training and workshops
ASSUMPTION: This role provides opportunities for career growth within the company, particularly for individuals who demonstrate strong performance and leadership skills.
🌍 Location & Work Environment
Office Type: Resort property
Office Location(s): Williamsburg, Virginia
Geographic Context:
- Williamsburg is a historic city in Virginia, known for its colonial architecture and tourist attractions
- The resort is located in a popular tourist area, with a high volume of guests during peak seasons
- The work environment is fast-paced and customer-focused, with a strong emphasis on teamwork
Work Schedule: Full-time, with a varied schedule that may include evenings, weekends, and holidays
ASSUMPTION: The work environment can be demanding during peak tourist seasons, requiring associates to maintain a high level of energy and enthusiasm while managing multiple tasks and guest interactions.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the resort's guest services manager
- Background check and reference verification
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills and experience
- Communication and interpersonal skills
- Adaptability and multitasking abilities
- Enthusiasm and positive attitude
- Alignment with company values and culture
Application Tips:
- Highlight relevant customer service experience and achievements
- Tailor your resume to emphasize skills and experiences relevant to this role
- Prepare examples of how you've handled challenging customer service situations
- Research the company and its values to demonstrate your fit with their culture
ATS Keywords: Customer service, guest relations, hospitality, luggage handling, resort, front desk, guest services, multitasking, stress management
ASSUMPTION: The interview process for this role is likely to focus on assessing the candidate's customer service skills, adaptability, and cultural fit within the company.
🛠️ Tools & Technologies
- Property management system (PMS) for check-in and guest tracking
- Customer relationship management (CRM) system for guest communication and feedback
- Communication tools such as walkie-talkies or mobile devices for team coordination
ASSUMPTION: The tools and technologies used in this role are primarily hospitality-specific software and communication devices, with a focus on streamlining guest interactions and resort operations.
👔 Cultural Fit Considerations
Company Values:
- Putting the world on vacation
- Excellence in customer service
- Innovation and growth
- Teamwork and collaboration
Work Style:
- Fast-paced and customer-focused
- Team-oriented and collaborative
- Adaptable and multitasking-focused
Self-Assessment Questions:
- Do you enjoy working in a fast-paced, customer-focused environment?
- Are you able to maintain a positive attitude and provide excellent service under pressure?
- Do you thrive in a team-oriented work environment and enjoy collaborating with others?
ASSUMPTION: Travel + Leisure Co. values associates who are enthusiastic, adaptable, and committed to providing exceptional customer service in a team-oriented environment.
⚠️ Potential Challenges
- Managing high customer demand during peak tourist seasons
- Handling challenging guest interactions and complaints
- Adapting to a varied work schedule, including evenings, weekends, and holidays
- Maintaining a professional appearance and positive attitude throughout long shifts
ASSUMPTION: While this role offers a dynamic and engaging work environment, it also presents unique challenges that require strong communication skills, adaptability, and a commitment to customer service.
📈 Similar Roles Comparison
- Front desk agent - Responsible for check-in and check-out processes, as well as guest communication and problem-solving
- Guest services representative - Focuses on guest relations, concierge services, and addressing guest concerns and requests
- Bellhop or concierge - Specializes in luggage handling, guest transportation, and local area recommendations
ASSUMPTION: While these roles share similarities with the inhouse marketing greeter position, each has distinct responsibilities and requires different skill sets and experiences.
📝 Sample Projects
- Developing and implementing a new guest welcome program to enhance the check-in experience
- Collaborating with resort management to create and distribute targeted guest communications
- Assisting with special events or promotions, such as holiday celebrations or resort anniversary parties
ASSUMPTION: These sample projects demonstrate the varied responsibilities and collaborative nature of the inhouse marketing greeter role, which may involve both customer-facing and behind-the-scenes tasks.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role contribute to the overall guest experience at the resort?
- What opportunities are available for professional growth and development within the company?
- How does the resort support work-life balance for its associates?
- What are the most important qualities and skills for success in this role?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and provides valuable insights into the company's culture and expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant customer service experience and skills
- Prepare a cover letter emphasizing your enthusiasm for the role and commitment to exceptional customer service
- If applicable, prepare examples of how you've handled challenging customer service situations
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
