Inside Account Representative (English Caribbean) - CCA

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📌 Core Information

🔹 Job Title: Inside Account Representative (English Caribbean) - CCA

🔹 Company: TD SYNNEX

🔹 Location: San José, San José, Costa Rica

🔹 Job Type: On-site

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Daily interaction with an established client base.
• Proactive management of specific accounts to drive revenue and margins.
• Resolution of complex customer issues using seasoned sales experience.
• Engagement with clients from multiple Caribbean and Central American countries.

ASSUMPTION: The role involves direct customer service and sales activities, focusing on fostering business relationships and exceeding account-specific sales goals.

📋 Key Responsibilities

✅ Manage customer and territory P&L, leveraging critical thinking for growth.

✅ Generate new business through inbound and outbound calls.

✅ Collaborate with field sales to provide proposals and complete QBR presentations.

✅ Identify business growth opportunities and develop execution plans.

✅ Maintain in-depth knowledge of assigned customers, fostering operational relationships.

✅ Align with vendor management to achieve sales goals.

✅ Coordinate engagement with Finance and Purchasing teams.

✅ Build detailed customer account profiles and identify new solution opportunities.

✅ Address potential issues promptly, involving higher-level account executives if needed.

✅ Document sales processes and delegate tasks to internal support when appropriate.

✅ Travel to industry events as necessary.

✅ Partner with sales support to ensure accurate order processing.

ASSUMPTION: The roles require high accountability for client interactions and strategic growth initiatives within assigned territories.

🎯 Required Qualifications

Education: Bachelor's degree in Business Administration or Marketing

Experience: 1+ years of relevant experience or a combination of education and relevant experience

Required Skills:

• Effective communication skills in English and local languages
• Complex problem-solving and decision-making abilities
• Data entry proficiency

Preferred Skills:

• Experience with IT sales in the Caribbean region
• Certifications in major IT brands

ASSUMPTION: The candidate is expected to be culturally aware and possess relevant IT sales knowledge due to the geographical focus of this role.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive in the IT sales industry context

Benefits:

• Elective benefits tailored to country specifics
• Career growth through leadership and professional development programs
• Life Empowerment Assistance for financial, physical, and mental well-being

Working Hours: 40 hours per week, flexibility depending on business needs

ASSUMPTION: Compensation likely includes performance-based incentives aligned with sales targets.

📌 Applicant Insights

🔍 Company Context

Industry: TD SYNNEX operates within IT Services and IT Consulting, catering to a range of technology needs.

Company Size: 10,001+ employees, offering extensive resources and a breadth of opportunities for employees.

Founded: Not specified

Company Description:

• A leading distributor and solutions aggregator in the IT ecosystem
• Committed to maximizing IT investment value for customers
• Focused on diversity, inclusion, and corporate responsibility

Company Specialties:

• IT Distribution
• Technology Solutions
• Business Process Services

Company Website: https://www.tdsynnex.com

ASSUMPTION: The company's global scale and focus on diverse IT solutions suggest a dynamic work environment with considerable potential for professional growth.

📊 Role Analysis

Career Level: Intermediate to Mid-level with opportunities for progression to senior account roles

Reporting Structure: Typically reports to Inside Account Executive/Senior Inside Account Executive

Work Arrangement: Primarily on-site with potential remote flexibility

Growth Opportunities:

• Access to leadership development programs
• Networking opportunities within a large corporate setup
• Potential for increased territory and account management responsibilities

ASSUMPTION: Career growth is closely tied to performance metrics and engagement with development programs offered by the company.

🌍 Location & Work Environment

Office Type: Professional and collaborative on-site environment

Office Location(s): San José, Costa Rica; occasional travel may be required

Geographic Context:

• Situated in a culturally rich and diverse city
• Key hub for regional business in Central America
• Strong infrastructure for both professional and personal life balance

Work Schedule: Standard business hours with occasional variations for business demands

ASSUMPTION: The location offers a vibrant work-life balance, advantageous for individuals seeking exposure to multicultural business practices.

💼 Interview & Application Insights

Typical Process:

• Initial application review and candidate screening
• Phone interview with HR or recruiter
• In-person or virtual interview with the hiring manager

Key Assessment Areas:

• Sales and customer relationship management skills
• Problem-solving and decision-making under pressure
• Ability to align with company initiatives and strategies

Application Tips:

• Highlight relevant sales experience in your resume
• Demonstrate strong interpersonal skills in interviews
• Prepare examples of past sales successes and challenges

ATS Keywords: Inside Account Representative, IT Sales, Customer Management, Relationship Building

ASSUMPTION: The hiring process values concise documentation and demonstration of practical sales expertise during interviews.

🛠️ Tools & Technologies

• CRM Software (e.g., Salesforce)
• Remote collaboration tools (e.g., Zoom, Teams)
• Office suite applications (e.g., Microsoft Office)

ASSUMPTION: Familiarity with CRM and collaborative tools is essential for managing customer relationships and operational tasks effectively.

👔 Cultural Fit Considerations

Company Values:

• Diversity and Inclusion
• Customer Centricity
• Innovation

Work Style:

• Collaborative and open communication
• Proactive problem-solving approach
• Flexibility in adapting to changing business needs

Self-Assessment Questions:

• Am I comfortable with a role that requires both strategic and operational engagement?
• How do I handle complex customer service issues?
• Can I thrive in a multicultural work environment?

ASSUMPTION: Candidates should align with the company's emphasis on diverse perspectives and innovative solutions.

⚠️ Potential Challenges

• Managing a diverse range of accounts with varying needs
• Balancing proactive sales efforts with administrative responsibilities
• Handling high-pressure situations involving customer concerns
• Staying updated with IT industry trends and products

ASSUMPTION: The role demands resilience and adaptability to navigate industry demands and client expectations.

📈 Similar Roles Comparison

• This role focuses on both customer management and sales, unlike purely sales-focused roles.
• Incorporates strategic account planning, set apart from roles with limited client engagement.
• Requires a deeper understanding of IT solutions compared to base-level sales positions.

ASSUMPTION: Candidates with diverse sales backgrounds, particularly within IT, may find this role uniquely challenging and rewarding.

📝 Sample Projects

• Developing a go-to-market strategy for a new IT product.
• Executing a customer appreciation event to boost relationships.
• Leading an internal workshop on improving customer engagement tactics.

ASSUMPTION: Project emphasis is on increasing customer value and enhancing relationship management practices.

❓ Key Questions to Ask During Interview

• What are the key performance metrics for this role?
• How does TD SYNNEX support career advancement within the sales team?
• What technologies do you find most critical for success in this position?
• How does the company handle challenging client situations or disputes?
• What has been a recent success story from the Inside Account Representative team?

ASSUMPTION: Questions should aim to uncover insights into performance expectations, growth potential, and team dynamics.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume that highlights relevant skills and accomplishments
• Schedule a time slot for the initial screening interview if contacted
• Gather any required certifications or educational proof in advance
• Be prepared with specific examples of past sales achievements

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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