πΉ Job Title: Inside Account Specialist
πΉ Company: IFH Group, Inc.
πΉ Location: Rock Falls, Illinois
πΉ Job Type: On-site, Full-time
πΉ Category: Customer Service
πΉ Date Posted: June 30, 2025
πΉ Experience Level: 0-2 years
πΉ Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities.
β Prioritize and deliver customer service excellence
β Access customer portals for new orders and changes
β Act as the primary point of contact between sales teams and production facilities
β Enter and process new sales orders and change orders into the internal system daily
β Establish and change sales orders, and shipping reports as business needs require
β Verify product pricing using the ERP system and with appropriate stakeholders
β Provide information to customers and internal stakeholders regarding the acknowledgment status of sales orders
β Communicate information pertaining to price verification and delivery confirmation to customers and sales teams
β Coordinate and manage customer blanket purchase orders and extended forecasts, communicating information to internal stakeholders as business needs require
β Maintain and update order 'hold' file for prototype orders with prints awaiting approval
β Involve and update appropriate sales team members regarding product and customer information
β Assist with coordinating sales meetings and continually learn company products and processes
β Process return material authorizations (RMAs)
β Perform other relevant duties, tasks, projects, and assignments as business needs require
ASSUMPTION: This role involves a high degree of multitasking and requires strong organizational skills.
Education: Associate's degree
Experience: Relevant customer service experience or any combination of college coursework and relevant experience
Required Skills:
Preferred Skills:
ASSUMPTION: While an Associate's degree is required, relevant experience may be considered in lieu of formal education.
Salary Range: $20.00 - $22.00 hourly
Benefits:
Working Hours: 40 hours per week, first shift
ASSUMPTION: The salary range provided is based on the company's listing and is typical for this role and experience level in the Rock Falls, IL area.
Industry: Industrial Machinery Manufacturing
Company Size: 51-200 employees
Founded: Not specified
Company Description:
Company Specialties:
Company Website: http://www.ifhgroup.com
ASSUMPTION: IFH Group, Inc. is a well-established manufacturer with a strong focus on quality and customer service.
Career Level: Entry-level to mid-level
Reporting Structure: Reports to the sales team and works closely with production facilities
Work Arrangement: On-site, full-time
Growth Opportunities:
ASSUMPTION: This role offers opportunities for professional growth and development within the company.
Office Type: Manufacturing facility with climate-controlled office setting
Office Location(s): 3300 E Rock Falls Rd, Rock Falls, IL 61071, US
Geographic Context:
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM with a one-hour lunch break
ASSUMPTION: The work environment is fast-paced and dynamic, with a focus on teamwork and collaboration.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer service, sales orders, ERP system, communication, prioritization, problem-solving
ASSUMPTION: The application process may take several weeks, depending on the company's hiring timeline.
ASSUMPTION: Familiarity with Microsoft Office Suite and ERP systems is essential for this role.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: A strong cultural fit for this role requires excellent communication skills, teamwork, and a customer-focused mindset.
ASSUMPTION: These challenges require strong organizational skills, adaptability, and the ability to thrive in a fast-paced environment.
ASSUMPTION: This role offers a unique blend of customer service and order management responsibilities, with opportunities for career growth and development.
ASSUMPTION: These sample projects demonstrate the range of responsibilities and the level of autonomy and initiative required for this role.
ASSUMPTION: Asking thoughtful, well-researched questions demonstrates your interest in the role and the company.
To apply for this position:
β οΈ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.