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Inside Account Specialist

IFH Group, Inc.
Full-time
On-site
Rock Falls, Illinois, United States
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Inside Account Specialist

πŸ”Ή Company: IFH Group, Inc.

πŸ”Ή Location: Rock Falls, Illinois

πŸ”Ή Job Type: On-site, Full-time

πŸ”Ή Category: Customer Service

πŸ”Ή Date Posted: June 30, 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Delivering exceptional customer service as the primary point of contact
  • Processing and managing sales orders and changes
  • Collaborating with sales teams and production facilities
  • Communicating order statuses and pricing information to customers and stakeholders

ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities.

πŸ“‹ Key Responsibilities

βœ… Prioritize and deliver customer service excellence

βœ… Access customer portals for new orders and changes

βœ… Act as the primary point of contact between sales teams and production facilities

βœ… Enter and process new sales orders and change orders into the internal system daily

βœ… Establish and change sales orders, and shipping reports as business needs require

βœ… Verify product pricing using the ERP system and with appropriate stakeholders

βœ… Provide information to customers and internal stakeholders regarding the acknowledgment status of sales orders

βœ… Communicate information pertaining to price verification and delivery confirmation to customers and sales teams

βœ… Coordinate and manage customer blanket purchase orders and extended forecasts, communicating information to internal stakeholders as business needs require

βœ… Maintain and update order 'hold' file for prototype orders with prints awaiting approval

βœ… Involve and update appropriate sales team members regarding product and customer information

βœ… Assist with coordinating sales meetings and continually learn company products and processes

βœ… Process return material authorizations (RMAs)

βœ… Perform other relevant duties, tasks, projects, and assignments as business needs require

ASSUMPTION: This role involves a high degree of multitasking and requires strong organizational skills.

🎯 Required Qualifications

Education: Associate's degree

Experience: Relevant customer service experience or any combination of college coursework and relevant experience

Required Skills:

  • General clerical skills
  • Basic computer proficiency using Microsoft Office programs (Outlook, Word, Excel)
  • Ability to learn, understand, and utilize ERP system to its potential
  • Analytical skills
  • Ability to manage priorities with competing deadlines
  • Sound judgment and logical reasoning
  • Fluently speak, read, write, and understand English

Preferred Skills:

  • Experience with ERP systems
  • Industry-specific knowledge

ASSUMPTION: While an Associate's degree is required, relevant experience may be considered in lieu of formal education.

πŸ’° Compensation & Benefits

Salary Range: $20.00 - $22.00 hourly

Benefits:

  • Insurance benefits on the 1st day of the month following date of hire

Working Hours: 40 hours per week, first shift

ASSUMPTION: The salary range provided is based on the company's listing and is typical for this role and experience level in the Rock Falls, IL area.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Industrial Machinery Manufacturing

Company Size: 51-200 employees

Founded: Not specified

Company Description:

  • Largest manufacturer of hydraulic oil reservoirs and fuel tanks for off-road vehicles
  • Occupies a 106,000-square foot manufacturing facility in Rock Falls, IL
  • Produces custom steel fuel and hydraulic oil tanks for various off-road and specialty vehicles

Company Specialties:

  • Custom steel fuel tanks
  • Hydraulic oil reservoirs
  • Off-road vehicle equipment

Company Website: http://www.ifhgroup.com

ASSUMPTION: IFH Group, Inc. is a well-established manufacturer with a strong focus on quality and customer service.

πŸ“Š Role Analysis

Career Level: Entry-level to mid-level

Reporting Structure: Reports to the sales team and works closely with production facilities

Work Arrangement: On-site, full-time

Growth Opportunities:

  • Potential career progression within the sales or customer service departments
  • Opportunities to learn and utilize ERP systems
  • Chance to work with a diverse range of off-road vehicle equipment

ASSUMPTION: This role offers opportunities for professional growth and development within the company.

🌍 Location & Work Environment

Office Type: Manufacturing facility with climate-controlled office setting

Office Location(s): 3300 E Rock Falls Rd, Rock Falls, IL 61071, US

Geographic Context:

  • Rock Falls, IL is a small city in northwestern Illinois
  • Offers a relatively low cost of living compared to larger cities
  • Close proximity to larger cities such as Chicago and Milwaukee

Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM with a one-hour lunch break

ASSUMPTION: The work environment is fast-paced and dynamic, with a focus on teamwork and collaboration.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-person or virtual interview with the hiring manager and/or team members
  • Background check and reference check
  • Job offer

Key Assessment Areas:

  • Customer service skills
  • Problem-solving abilities
  • Attention to detail
  • Communication and interpersonal skills

Application Tips:

  • Highlight relevant customer service experience and transferable skills
  • Tailor your resume to emphasize required skills and qualifications
  • Prepare for behavioral and situational interview questions
  • Research the company and its products to demonstrate your enthusiasm and knowledge

ATS Keywords: Customer service, sales orders, ERP system, communication, prioritization, problem-solving

ASSUMPTION: The application process may take several weeks, depending on the company's hiring timeline.

πŸ› οΈ Tools & Technologies

  • Microsoft Office Suite (Outlook, Word, Excel)
  • ERP system (specific system not mentioned)

ASSUMPTION: Familiarity with Microsoft Office Suite and ERP systems is essential for this role.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer focus
  • Quality and excellence
  • Teamwork and collaboration

Work Style:

  • Fast-paced and dynamic
  • Team-oriented and collaborative
  • Focus on continuous learning and improvement

Self-Assessment Questions:

  • Do you thrive in a fast-paced, team-oriented environment?
  • Are you comfortable working with diverse stakeholders, including customers and production teams?
  • Do you have strong communication and interpersonal skills?

ASSUMPTION: A strong cultural fit for this role requires excellent communication skills, teamwork, and a customer-focused mindset.

⚠️ Potential Challenges

  • High volume of customer interactions and sales orders
  • Tight deadlines and competing priorities
  • Occasional exposure to shop floor environment with safety requirements
  • Potential seasonal fluctuations in workload

ASSUMPTION: These challenges require strong organizational skills, adaptability, and the ability to thrive in a fast-paced environment.

πŸ“ˆ Similar Roles Comparison

  • Unlike other customer service roles, this position involves a high degree of order processing and management
  • Industry-specific knowledge may not be required, but can be beneficial
  • Career progression opportunities may vary depending on the company's size and structure

ASSUMPTION: This role offers a unique blend of customer service and order management responsibilities, with opportunities for career growth and development.

πŸ“ Sample Projects

  • Managing a high volume of sales orders and changes for a major customer
  • Collaborating with the production team to resolve pricing discrepancies and ensure order accuracy
  • Implementing a new ERP system and training team members on its use

ASSUMPTION: These sample projects demonstrate the range of responsibilities and the level of autonomy and initiative required for this role.

❓ Key Questions to Ask During Interview

  • What are the most challenging aspects of this role, and how can I best prepare for them?
  • How does this role fit into the overall sales and customer service strategy for the company?
  • What opportunities are there for professional growth and development within the company?
  • How does the company support work-life balance for its employees?
  • What are the most important qualities and skills for success in this role?

ASSUMPTION: Asking thoughtful, well-researched questions demonstrates your interest in the role and the company.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight relevant customer service experience and skills
  • Prepare a cover letter expressing your enthusiasm for the role and the company
  • Review the company's website and products to demonstrate your knowledge and interest
  • Follow up with the hiring manager one week after submitting your application, inquiring about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.