Internal Communications Manager

📌 Core Information

🔹 Job Title: Internal Communications Manager

🔹 Company: Ocado Group

🔹 Location: Hatfield, Hertfordshire, United Kingdom

🔹 Job Type: On-site

🔹 Category: 📣 Marketing Communications (MarCom), 👔 Marketing Internships & Entry-Level

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Executing Ocado’s internal communications strategy across multiple sites globally
• Collaborating with stakeholders to provide expert communication guidance
• Enhancing channel infrastructure and refining evaluation processes
• Leading change programs and campaigns to improve employee experience

ASSUMPTION: The description emphasizes global coordination, suggesting that cultural and language adaptability is a key aspect of the job.

📋 Key Responsibilities

✅ Acting as a trusted advisor to senior leaders, providing advice, coaching, and constructive challenges

✅ Leading communication strategies with awareness of global requirements

✅ Utilizing an analytical approach to communications, informed by metrics and insights

✅ Sharing best practices within the team to enhance engagement through channels and campaigns

✅ Managing an annual campaign plan to engage employees in business success

✅ Writing and editing content for various channels with stakeholder collaboration

✅ Coaching stakeholders in effective content creation and storytelling

✅ Championing User Generated Content (UGC) and promoting colleague involvement

ASSUMPTION: The role requires a balance of strategic leadership and hands-on content creation expertise.

🎯 Required Qualifications

Education: Not specified, typically bachelor's degree in Communications, Marketing or related field preferred

Experience: Proven track record in internal communications with impactful campaign work

Required Skills:

• Ability to influence stakeholders and pitch ideas
• Analytical mindset with strong problem-solving skills
• Experience in digital channels and content creation

Preferred Skills:

• Experience with User Generated Content (UGC)
• Storytelling and engagement strategies expertise

ASSUMPTION: The role demands candidates who can balance strategic oversight with hands-on content creation and stakeholder engagement.

💰 Compensation & Benefits

Salary Range: Not specified, competitive with market standards

Benefits:

• 30 days of ‘working from anywhere in the world’ policy
• Wellbeing support and Employee Assistance Programme
• Generous leave options and pension schemes

Working Hours: 40 hours per week with hybrid work flexibility

ASSUMPTION: Competitive salary and benefits indicate a supportive work environment focused on employee wellness.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting, specializing in online retail and advanced technology

Company Size: 10,001+ employees, providing extensive resources and opportunities for growth

Founded: Not specified

Company Description:

• Global leader in ecommerce and logistics with innovative technology
• Expertise in online grocery through proprietary platforms
• Focus on future-proofing fulfillment operations beyond groceries

Company Specialties:

• Online retail and grocery delivery
• Technology and automation
• Logistics and supply chain expertise

Company Website: https://www.ocadogroup.com

ASSUMPTION: The company’s strong emphasis on technology and logistics reflects a commitment to innovation.

📊 Role Analysis

Career Level: Mid-to-senior level management with room for advancement

Reporting Structure: Reports to the Head of the department

Work Arrangement: Hybrid setup with mandatory attendance at the Hatfield office

Growth Opportunities:

• Potential for leadership within a growing communications team
• Opportunities to lead significant change programs
• Exposure to global communication strategies

ASSUMPTION: The hybrid work model allows flexibility while maintaining team cohesion and productivity.

🌍 Location & Work Environment

Office Type: Corporate headquarters

Office Location(s): Trident Place, Hatfield, Hertfordshire

Geographic Context:

• Located close to major transport links
• Part of a supportive and diverse community
• Modern office with tech-friendly amenities

Work Schedule: Mainly weekdays with occasional flexibility required

ASSUMPTION: The location’s proximity to transport makes commuting convenient for employees.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Phone interview with HR
• Skills assessment
• In-person interviews with team leads
• Final decision and offer

Key Assessment Areas:

• Communication and presentation skills
• Analytical and strategic thinking
• Team collaboration and leadership potential

Application Tips:

• Highlight relevant campaign management experience
• Demonstrate understanding of digital communications
• Emphasize ability to work across cultural and language barriers

ATS Keywords: Internal Communications, Strategy Development, Campaign Management, Stakeholder Engagement

ASSUMPTION: The structured process indicates Ocado values both competence and cultural fit.

🛠️ Tools & Technologies

• Digital communication platforms
• Project management tools
• Analytic and reporting software

ASSUMPTION: Proficiency in digital tools and platforms is crucial for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Innovation and continuous improvement
• Diversity and inclusion
• Commitment to sustainability

Work Style:

• Collaborative and open communication
• Proactive and adaptable approach
• Focus on results and quality

Self-Assessment Questions:

• Do I have a strong background in digital and face-to-face communications?
• Am I comfortable leading projects with global impact?
• Can I work effectively within a fast-paced tech-driven environment?

ASSUMPTION: The company places a premium on innovation and global collaboration.

⚠️ Potential Challenges

• Navigating diverse cultural communication needs
• Meeting stakeholder expectations in a high-pressure environment
• Balancing strategic and operational tasks
• Staying updated with digital communication trends

ASSUMPTION: The role’s global reach and fast-paced work environment may require quick adaptability and resourceful problem-solving.

📈 Similar Roles Comparison

• Similar roles may focus more on regional rather than global strategies
• This role offers broader exposure to innovative technologies
• Emphasis on employee engagement is a hallmark of this position

ASSUMPTION: The internal communications role at Ocado is uniquely positioned to influence company culture at a global level.

📝 Sample Projects

• Developing a global internal newsletter campaign
• Implementing new digital engagement platforms
• Leading cross-departmental communication workshops

ASSUMPTION: The nature of the projects highlights the emphasis on innovation and cross-functional collaboration.

❓ Key Questions to Ask During Interview

• How does the internal communications strategy align with the overall business goals of Ocado?
• What are the most significant challenges currently faced by the internal communications team?
• How does Ocado support the professional development of its internal communications staff?
• Can you describe a recent successful campaign and its impact?
• What are the expectations for this role in the first 90 days?

ASSUMPTION: Asking these questions can uncover insights into company culture and strategic priorities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a portfolio showcasing previous campaign work
• Review the latest trends in digital communication practices
• Tailor your resume to highlight relevant skills and experiences
• Follow up with HR after submission to express your enthusiasm

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.