📌 Core Information
🔹 Job Title: ISB Content Strategist
🔹 Company: DXC Technology
🔹 Location: London, United Kingdom
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Marketing & Communications
🔹 Date Posted: May 23, 2025
🔹 Experience Level: Mid-Senior level (5-10 years)
🔹 Remote Status: On-site with hybrid flexibility
🚀 Job Overview
Key aspects of this role include:
- Developing and executing content strategies for events to engage and grow the ISB customer community
- Collaborating with cross-functional teams to create high-quality, relevant content
- Organizing and executing virtual and in-person events
- Gathering and incorporating community feedback to improve content and events
- Advocating for new ideas and approaches to drive continuous improvement
ASSUMPTION: This role requires a strategic thinker with a strong background in B2B marketing, content creation, and event management, as well as excellent communication and project management skills.
📋 Key Responsibilities
✅ Collaborate with internal teams and external partners to produce high-quality, relevant content for events, such as event landing pages, invitations, agendas, and presentations
✅ Ensure all content maintains a consistent brand voice and message while addressing specific challenges and opportunities faced by customers
✅ Partner with event managers to organize and execute both virtual and in-person events that enhance community engagement
✅ Develop initiatives that encourage active participation and engagement within the community
✅ Gather and incorporate community feedback to continuously improve the relevance and impact of content and events
✅ Work closely with cross-functional teams to ensure content and events align with broader company objectives and adhere to brand guidelines
✅ Advocate for new ideas and approaches in support of continuous improvement and innovation
✅ Think creatively and translate ideas into engaging pieces of digital content
ASSUMPTION: The role may involve working with various teams and stakeholders, requiring strong collaboration and communication skills.
🎯 Required Qualifications
Education: Undergraduate Degree
Experience: Several years of experience (5-10 years) as a Content Strategist, Communication Specialist, or similar role with a strong portfolio in communications content working in a B2B environment, specifically the insurance or software industry
Required Skills:
- Excellent writing, editing, and communication skills
- Strong project management skills and experience leading cross-functional teams
- Flexibility in managing events across different time zones or regions
- Passion and experience for creating compelling content for diverse audiences and formats
- Strong organizational skills and a proactive, results-oriented mindset
Preferred Skills:
- Experience in managing content and events for a B2B customer community
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with vendors, partners, and internal stakeholders
- Strong customer-centricity and demonstrated ability to place the customer at the heart of everything
- Creative problem-solving abilities, with a passion for creating unique and engaging event content and experiences
- Strong understanding of community dynamics and the ability to design event content that meets the needs of a diverse customer base
- Proven ability to work collaboratively with others
- Ability to think strategically, coupled with a pragmatic results orientation and proven track record of delivering strong tactical execution
- Experience with marketing and event management software, such as Marketo and Cvent
ASSUMPTION: Given the global nature of the customer community, candidates should be comfortable working with diverse teams and managing events across different time zones.
💰 Compensation & Benefits
Salary Range: £45,000 - £60,000 per annum (Estimated based on industry standards for a mid-senior level role in London)
Benefits:
- Competitive Compensation & Pension Scheme
- Comprehensive Benefits Package, including DXC Select, Perks at Work, and incentive programs
- Continuous Learning & Development opportunities
- Lifestyle Perks, such as the Salary Sacrifice Car Scheme
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility for event schedules
ASSUMPTION: The salary range is an estimate based on industry standards for a mid-senior level role in London. The actual salary may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: DXC Technology is a leading IT services and consulting company, specializing in insurance software and business process services (ISB). The company operates globally, serving over 2,000 insurance customers worldwide.
Company Size: DXC Technology has over 10,000 employees globally, providing a large and diverse work environment for employees.
Founded: DXC Technology was founded in 2017, following the merger of Computer Sciences Corporation and the Enterprise Services business of Hewlett Packard Enterprise.
Company Description:
- DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.
- The company's ISB business provides a range of software and services to the global insurance market, including life, wealth, health, commercial and specialty, property and casualty, and reinsurance.
- DXC is also a key partner of the London Market, providing digital transformation and outsourcing services.
Company Specialties:
- Insurance BPaaS and BPO
- Analytics and Engineering
- Applications
- Security
- Cloud
- IT Outsourcing
- Modern Workplace
Company Website: DXC Technology
ASSUMPTION: DXC Technology's large size and global presence offer employees opportunities for career growth and exposure to diverse projects and industries.
📊 Role Analysis
Career Level: The ISB Content Strategist role is a mid-senior level position, requiring several years of experience in content strategy, communication, or a related field.
Reporting Structure: This role reports directly to the Head of Content Strategy for ISB and works closely with various internal teams and external partners.
Work Arrangement: The role is based in London, with a hybrid work arrangement, requiring on-site presence for events and collaboration with local teams, while also offering flexibility for remote work.
Growth Opportunities:
- Progression to a senior content strategy role within the ISB business or other DXC Technology business units
- Expanding responsibilities and leadership opportunities as the ISB customer community grows
- Potential to work on global projects and gain international experience
ASSUMPTION: Given DXC Technology's large size and global presence, there are ample opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: DXC Technology's London office is a modern, collaborative workspace with a mix of open-plan and private offices, designed to facilitate teamwork and innovation.
Office Location(s): The London office is located in the heart of the city, providing easy access to public transportation and nearby amenities.
Geographic Context:
- London is a major global financial hub, with a thriving insurance industry and a diverse range of cultural attractions
- The city offers a high standard of living, with a wide range of housing options, from urban apartments to suburban family homes
- London has a temperate maritime climate, with mild winters and warm summers
Work Schedule: The role follows a standard Monday to Friday workweek, with flexibility for event schedules and remote work arrangements.
ASSUMPTION: The London office provides a dynamic and engaging work environment, with ample opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the DXC Technology careers portal
- Phone or video screening with the hiring manager or a member of the HR team
- In-depth interview with the Head of Content Strategy for ISB and other relevant stakeholders
- Final round interview with senior leadership, if applicable
- Background check and offer extension
Key Assessment Areas:
- Content creation and strategy skills
- Event management experience and capabilities
- Communication and collaboration skills
- Customer-centric mindset and understanding of the insurance industry
- Alignment with DXC Technology's company values and culture
Application Tips:
- Tailor your resume and cover letter to highlight your relevant content strategy, communication, and event management experience
- Provide specific examples of successful content campaigns or events you've managed in the past
- Demonstrate your understanding of the insurance industry and DXC Technology's ISB business
- Prepare thoughtful questions to ask the interview panel about the role, team, or company
ATS Keywords: Content Strategy, B2B Marketing, Event Management, Insurance Industry, Customer Engagement, Digital Content Creation, Cross-Functional Collaboration, Brand Consistency, Community Dynamics, Feedback Incorporation, Presentation Design, Stakeholder Management, Adaptability, Organizational Skills
ASSUMPTION: The interview process will assess your technical skills, industry knowledge, and cultural fit with DXC Technology's ISB business.
🛠️ Tools & Technologies
- Marketo (for marketing automation and email campaigns)
- Cvent (for event management and registration)
- PowerPoint (for presentation design)
- Microsoft Office Suite (for document creation and collaboration)
- Project management tools (e.g., Asana, Trello, or Jira)
ASSUMPTION: The role may require familiarity with additional tools and technologies, depending on the specific needs of the ISB customer community and DXC Technology's internal systems.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric: DXC Technology prioritizes customer needs and strives to deliver exceptional customer experiences
- One DXC: The company fosters a collaborative and inclusive work environment, encouraging employees to work together towards common goals
- Integrity: DXC Technology is committed to ethical and responsible business practices
Work Style:
- Dynamic: DXC Technology operates in a fast-paced and ever-changing industry, requiring employees to be adaptable and responsive to change
- Innovative: The company encourages employees to think creatively and challenge the status quo to drive continuous improvement
- Performance-driven: DXC Technology sets high standards for employee performance and expects employees to take ownership of their personal and professional development
Self-Assessment Questions:
- How do you ensure that your content resonates with a diverse audience, including insurance professionals with varying levels of technical expertise?
- How do you balance the need for consistency in brand messaging with the requirement to tailor content to specific customer segments or events?
- How do you approach working with multiple stakeholders, including internal teams, external partners, and customers, to ensure that content and events align with broader company objectives and customer needs?
ASSUMPTION: Candidates should be able to demonstrate their alignment with DXC Technology's company values and work style preferences during the interview process.
⚠️ Potential Challenges
- The role may require working with tight deadlines and managing multiple projects simultaneously, requiring strong organizational skills and time management
- The global nature of the ISB customer community may present challenges in coordinating events and content across different time zones and regions
- The role may involve working with diverse teams and stakeholders, requiring strong communication and collaboration skills to manage conflicting priorities and expectations
- The insurance industry is subject to regulatory changes and market fluctuations, which may impact the content and event strategies for the ISB customer community
ASSUMPTION: Candidates should be prepared to navigate these potential challenges and demonstrate their ability to thrive in a dynamic and fast-paced work environment.
📈 Similar Roles Comparison
- The ISB Content Strategist role is unique in its focus on the insurance software and business process services (ISB) customer community within DXC Technology
- Compared to other content strategy roles in the insurance industry, this position offers the opportunity to work with a global customer base and a large, established company with a strong presence in the market
- Career progression in this role may lead to senior content strategy positions within the ISB business or other DXC Technology business units, providing opportunities for vertical and lateral growth
ASSUMPTION: Candidates should consider the unique aspects of this role and how it aligns with their career goals and aspirations within the insurance industry.
📝 Sample Projects
- Developing a comprehensive content strategy for the annual ISB customer conference, including keynote presentations, breakout sessions, and networking events
- Creating targeted email campaigns to promote upcoming webinars or workshops focused on specific insurance industry trends or challenges
- Designing and implementing a customer feedback system to gather insights and improve the relevance and impact of content and events for the ISB customer community
ASSUMPTION: These sample projects illustrate the range of responsibilities and initiatives that the ISB Content Strategist may undertake to engage and grow the ISB customer community.
❓ Key Questions to Ask During Interview
- Can you describe the current content strategy for the ISB customer community, and how this role will contribute to its evolution and improvement?
- How does the ISB Content Strategist role collaborate with other teams and stakeholders within DXC Technology, such as product leaders, marketing, sales, and delivery teams?
- What are the most significant challenges facing the ISB customer community, and how can content and events address these issues to drive customer engagement and growth?
- How does DXC Technology measure the success of content and events for the ISB customer community, and what key performance indicators (KPIs) are used to track progress and inform strategy?
- What opportunities exist for professional development and growth within the ISB business or other DXC Technology business units for someone in this role?
ASSUMPTION: These key questions will help candidates assess the role's responsibilities, priorities, and growth opportunities, as well as DXC Technology's approach to content strategy and customer engagement.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the DXC Technology careers portal
- Tailor your resume and cover letter to highlight your relevant content strategy, communication, and event management experience
- Prepare specific examples of successful content campaigns or events you've managed in the past
- Demonstrate your understanding of the insurance industry and DXC Technology's ISB business
- Prepare thoughtful questions to ask the interview panel about the role, team, or company
- Follow up with the hiring manager or HR representative within one week of submitting your application, if you have not heard back
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
