IT Procedure Writer - 6 month contract

📌 Core Information

🔹 Job Title: IT Procedure Writer - 6 month contract

🔹 Company: ITRS

🔹 Location: London, City of, United Kingdom

🔹 Job Type: Contract

🔹 Category: IT & Software

🔹 Date Posted: April 9, 2025

🔹 Experience Level: Mid-Senior level

🔹 Remote Status: Hybrid (London HQ)

🚀 Job Overview

Key aspects of this role include:

• Developing and documenting IT procedures following ISO27001:2022 standards
• Collaborating with IT and security teams to ensure compliance and best practices
• Working in a hybrid role from our London HQ on a 6-month contract
• Opportunity to work for an enterprise SaaS provider with a diverse, friendly culture

ASSUMPTION: This role requires a high level of attention to detail and strong technical writing skills. Familiarity with information security protocols and ISO27001 standards is essential.

📋 Key Responsibilities

✅ Develop IT Procedures

• Write and document IT procedures that comply with ISO27001 standards
• Ensure all procedures are clear and easily understood by IT end-users
• Collaborate with IT and security teams to gather necessary information and insights

✅ Review/ Update Existing Procedures

• Conduct in-depth reviews of existing IT procedures to ensure compliance with ISO27001
• Identify areas for improvement and update procedures accordingly
• Ensure all documentation is up-to-date and reflects current best practices and regulatory requirements

✅ Ensure Compliance

• Work with the ITRS Security Manager to ensure all IT procedures align with ISO27001:2022 standards
• Review audit findings and assessments to verify compliance
• Provide recommendations for continuous improvement in compliance and security measures

ASSUMPTION: This role involves a significant amount of documentation and requires strong attention to detail to ensure compliance with ISO27001 standards.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, or a related discipline)

Experience: 3-5 years of experience in technical writing within the IT domain

Required Skills:

• Excellent technical writing skills
• Substantial understanding of information security protocols
• Familiarity with ISO27001:2022 standards and documentation
• Proficiency in technical writing and documentation tools
• Familiarity with IT governance frameworks and compliance standards

Preferred Skills:

• Experience working in a hybrid or remote environment
• Fluency in additional languages

ASSUMPTION: While not explicitly stated, proficiency in Microsoft Office Suite and familiarity with Agile methodologies may also be beneficial for this role.

💰 Compensation & Benefits

Salary Range: £35,000 - £45,000 per annum (pro-rated for 6-month contract)

Benefits:

• Recognition as a Great Place to Work
• Diverse, friendly, and dynamic culture
• Opportunities for internal promotion and professional development

Working Hours: Full-time, 40 hours per week, with a hybrid work schedule

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in London. The actual salary may vary depending on factors such as experience and negotiation.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, specifically enterprise SaaS solutions for IT environments and digital experiences

Company Size: 201-500 employees, with a diverse and growing team

Founded: 1997, with headquarters in London and offices in other UK and global locations

Company Description:

• ITRS provides next-generation, real-time monitoring and observability solutions for hybrid IT environments and digital experiences
• The company is designed for demanding and regulated industries worldwide, enabling them to keep their business-critical IT applications, infrastructure, and web services always-on
• ITRS has been named a Visionary in the 2024 Gartner® Magic Quadrant™ for Digital Experience Monitoring

Company Specialties:

• ITOA (IT Operations Analytics)
• Real-time big data analytics
• Application performance monitoring
• Market data monitoring
• Transaction monitoring
• Capacity management & planning

Company Website: https://www.itrsgroup.com

ASSUMPTION: ITRS is a well-established company with a strong reputation in the software development industry. They are known for their enterprise SaaS solutions and commitment to providing a great work environment for their employees.

📊 Role Analysis

Career Level: Mid-Senior level, with opportunities for growth and development

Reporting Structure: This role reports directly to the Global Head of IT

Work Arrangement: Hybrid, with a focus on working from the London HQ

Growth Opportunities:

• Potential for internal promotion and career progression within the company
• Opportunity to work on diverse projects and gain experience in various aspects of IT procedure writing
• Chance to collaborate with cross-functional teams and develop a strong understanding of the company's products and services

ASSUMPTION: While this is a 6-month contract position, there may be opportunities for extension or full-time employment based on performance and the company's needs.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space in Shoreditch, London's tech hub

Office Location(s): The Bonhill Building, 15 Bonhill Street, London, EC2A 4DN, GB

Geographic Context:

• Shoreditch is a vibrant and creative neighborhood known for its tech startups, art galleries, and trendy restaurants
• London offers a diverse range of cultural attractions, historical sites, and entertainment options
• The UK has a well-established tech industry with numerous networking opportunities and events

Work Schedule: Full-time, 40 hours per week, with a hybrid work schedule (specific days may vary)

ASSUMPTION: The hybrid work arrangement may involve a combination of working from the office and remote work, with a focus on collaboration and team building.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening with the hiring manager
• In-depth technical interview and writing assessment
• Final interview with the Global Head of IT

Key Assessment Areas:

• Technical writing skills and attention to detail
• Understanding of information security protocols and ISO27001 standards
• Ability to work collaboratively with cross-functional teams
• Problem-solving skills and adaptability

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills
• Provide examples of your technical writing work, if available
• Demonstrate your understanding of information security principles and ISO27001 standards in your application materials
• Showcase your ability to work collaboratively and adapt to new environments

ATS Keywords: Technical Writing, ISO27001, Information Security, Documentation, Compliance, IT Governance, Best Practices

ASSUMPTION: The application process may involve additional steps or assessments, depending on the company's needs and the volume of applicants.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• ISO27001:2022 documentation and compliance tools
• IT governance frameworks and compliance standards

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the company's existing infrastructure and the projects you work on.

👔 Cultural Fit Considerations

Company Values:

• Recognized as a Great Place to Work
• Diverse, friendly, and dynamic culture
• Focus on internal promotion and professional development

Work Style:

• Collaborative and team-oriented
• Adaptable and responsive to change
• Committed to continuous improvement and innovation

Self-Assessment Questions:

• Do you thrive in a collaborative and dynamic work environment?
• Are you adaptable and responsive to change, with a strong attention to detail?
• Are you committed to continuous learning and professional development?

ASSUMPTION: ITRS values a diverse and inclusive work environment, where all employees can be their authentic selves and have a voice. They are committed to advocating inclusion, diversity, and equality into their ITRS family as they grow and enrich their business.

⚠️ Potential Challenges

• Meeting tight deadlines and maintaining high-quality standards in a fast-paced environment
• Adapting to a hybrid work arrangement and balancing remote work with on-site collaboration
• Ensuring compliance with ISO27001 standards and staying up-to-date with best practices
• Working effectively with cross-functional teams and stakeholders

ASSUMPTION: These challenges can be overcome with strong communication, time management, and adaptability skills, as well as a commitment to continuous learning and professional development.

📈 Similar Roles Comparison

• This role is similar to other IT procedure writer or technical writer positions, but with a specific focus on ISO27001 compliance and information security
• In the software development industry, this role may be comparable to other technical writing or documentation positions, but with a focus on IT governance and compliance
• Career progression may involve moving into more senior technical writing or documentation roles, or specializing in a specific area of IT governance or compliance

ASSUMPTION: While this role is similar to other technical writing positions, the focus on ISO27001 compliance and information security sets it apart and requires a specific skill set.

📝 Sample Projects

• Developing and documenting new IT procedures for a major software release
• Reviewing and updating existing IT procedures to ensure compliance with ISO27001 standards
• Collaborating with cross-functional teams to gather information and insights for IT procedure development

ASSUMPTION: These sample projects are intended to illustrate the types of tasks and responsibilities associated with this role. The specific projects you work on may vary depending on the company's needs and priorities.

❓ Key Questions to Ask During Interview

• What are the most pressing IT procedure writing needs for the company in the next 6 months?
• How does this role fit into the company's overall IT governance and compliance strategy?
• What opportunities are there for professional development and growth within the company?
• How does the company support work-life balance for its employees?
• What is the company's approach to diversity, equity, and inclusion, and how does this role contribute to that effort?

ASSUMPTION: These questions are designed to help you better understand the role, the company, and the work environment, as well as to demonstrate your interest and engagement in the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on technical writing, information security, and ISO27001 compliance
• Prepare examples of your technical writing work, if available, to showcase your skills and abilities
• Research ITRS and the software development industry to demonstrate your understanding of the company and its products and services
• Follow up with the hiring manager within one week of submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.