Italian Content Moderator - Barcelona

📌 Core Information

🔹 Job Title: Italian Content Moderator - Barcelona

🔹 Company: Teleperformance Spain

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: Full-Time

🔹 Category: Content Moderation

🔹 Date Posted: April 10, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Maintaining a safe and positive user experience on a popular social media platform
• Collaborating with teams to improve moderation strategies
• Working in a dynamic, goal-driven environment
• Opportunities for career growth within a global company

ASSUMPTION: This role requires a strong affinity for social media and attention to detail, with content moderation, customer service, or contact center experience being a plus.

📋 Key Responsibilities

✅ Review user-generated content to ensure compliance with guidelines

✅ Monitor platforms for inappropriate or harmful material and take necessary actions

✅ Collaborate with teams to improve moderation strategies and ensure a safe user environment

ASSUMPTION: The role may involve exposure to sensitive content and requires a high level of professionalism and discretion.

🎯 Required Qualifications

Education: Completed studies (ESO/High School or higher)

Experience: None specified (Entry-Level position)

Required Skills:

• C2 level of Italian and advanced English
• Strong affinity for social media
• Goal-driven and proactive

Preferred Skills:

• Content moderation, customer service, or contact center experience

ASSUMPTION: While not explicitly stated, basic computer literacy and familiarity with social media platforms are assumed to be required for this role.

💰 Compensation & Benefits

Salary Range: €18,000 - €22,000 per year (Estimated based on industry standards for entry-level content moderator roles in Barcelona)

Benefits:

• Health insurance discount
• Wellness programs
• Free coffee and fruit
• Initial training and ongoing coaching

Working Hours: 38.5 hours/week, Monday to Sunday, with fixed working hours and 2 days off per week. Shifts: Morning (08:00-16:00) or Afternoon (16:00-00:00)

ASSUMPTION: The salary range is estimated based on industry standards for entry-level content moderator roles in Barcelona. Actual salary may vary based on individual performance and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: Teleperformance is a global digital business services company, specializing in outsourcing and offshoring consulting, with a focus on omnichannel and customer experience solutions.

Company Size: 10,001+ employees (Global), with a significant presence in Barcelona

Founded: 1978 (Global), with a presence in Barcelona since 1996

Company Description:

• Teleperformance delivers advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
• The company supports its communities, clients, and the environment through its global scale and local presence.
• Teleperformance is committed to creating a positive impact on society and the planet.

Company Specialties:

• Omnichannel solutions
• Rightshore delivery model
• Contact Center on Demand
• Analytics Solutions
• HomeBase and VIP Solutions
• Sales and digital solutions
• Face-to-Face and internet interactions
• Technical support
• BPO and credit and collection services
• Social media management
• AI-driven customer experience

Company Website: http://www.tp.com

ASSUMPTION: Teleperformance's global presence and diverse service offerings provide opportunities for career growth and development within the company.

📊 Role Analysis

Career Level: Entry-Level (0-2 years of experience)

Reporting Structure: This role reports directly to the Content Moderation Team Lead or Manager

Work Arrangement: On-site, with fixed working hours and a rotating shift schedule

Growth Opportunities:

• Progression to senior content moderator or team lead roles
• Transition to other areas within Teleperformance, such as customer service, sales, or digital solutions
• Professional development through training and coaching programs

ASSUMPTION: Given the company's size and diverse service offerings, there are opportunities for career growth and development within Teleperformance.

🌍 Location & Work Environment

Office Type: Modern office near Glories mall in Barcelona

Office Location(s): 21, Rue Balzac, Paris, Île-de-France 75008, FR (Global headquarters), with a significant presence in Barcelona

Geographic Context:

• Barcelona is a vibrant, multicultural city with a strong focus on technology and innovation
• The office is located in a central area with easy access to public transportation
• The city offers a high quality of life, with a mild Mediterranean climate, rich cultural heritage, and numerous recreational activities

Work Schedule: Rotating shift schedule, with morning (08:00-16:00) or afternoon (16:00-00:00) shifts, totaling 38.5 hours per week

ASSUMPTION: The work environment is dynamic, multicultural, and focused on delivering high-quality customer experiences in a fast-paced, digital setting.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager or team lead
• Background check and onboarding

Key Assessment Areas:

• Language proficiency in Italian and English
• Attention to detail and content moderation skills
• Cultural awareness and sensitivity
• Problem-solving and decision-making abilities
• Adaptability and resilience in a fast-paced environment

Application Tips:

• Highlight any relevant experience in content moderation, customer service, or contact centers
• Demonstrate a strong affinity for social media and a keen eye for detail in your resume and cover letter
• Prepare for scenario-based questions that assess your ability to make decisions and handle challenging content

ATS Keywords: Content Moderation, Social Media, Italian, English, Customer Service, Attention to Detail, Proactive, Goal-Driven

ASSUMPTION: The application process may vary based on the specific hiring manager or team's preferences and the overall volume of applicants.

🛠️ Tools & Technologies

• Social media platforms (e.g., Facebook, Instagram, Twitter)
• Content moderation tools and platforms
• Collaboration and communication tools (e.g., Slack, Microsoft Teams)
• Customer relationship management (CRM) software

ASSUMPTION: The specific tools and technologies used may vary based on the client and the project at hand.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity and ethics
• Respect and diversity
• Excellence and continuous improvement
• Collaboration and teamwork

Work Style:

• Dynamic and fast-paced
• Goal-driven and results-oriented
• Collaborative and team-focused
• Adaptable and resilient
• Customer-focused and empathetic

Self-Assessment Questions:

• Do I have a strong affinity for social media and a keen eye for detail?
• Am I comfortable working in a dynamic, fast-paced environment with rotating shifts?
• Do I possess strong communication skills and cultural awareness to handle sensitive content and user interactions?

ASSUMPTION: Teleperformance values diversity and inclusion, fostering a work environment that respects and appreciates individual differences.

⚠️ Potential Challenges

• Exposure to sensitive and potentially disturbing content
• Working with a rotating shift schedule, including evenings and weekends
• Managing user interactions and making decisions in a high-pressure environment
• Adapting to a fast-paced, dynamic work environment

ASSUMPTION: While these challenges exist, Teleperformance provides training and support to help employees navigate these aspects of the role.

📈 Similar Roles Comparison

• Content Moderator (Social Media) - Similar role with a focus on maintaining a safe and positive user experience on social media platforms
• Customer Service Representative - Similar role with a focus on handling user interactions and providing support to users
• Community Manager - Similar role with a focus on engaging with users and fostering a positive community environment

ASSUMPTION: These roles share similarities in terms of required skills, work environment, and user interactions. However, each role has its unique focus and responsibilities.

📝 Sample Projects

• Developing and implementing content moderation guidelines for a new social media platform
• Collaborating with a cross-functional team to improve user reporting and flagging systems
• Creating and delivering training sessions to new content moderators on best practices and platform-specific policies

ASSUMPTION: These sample projects illustrate the range of responsibilities and initiatives that content moderators may be involved in at Teleperformance.

❓ Key Questions to Ask During Interview

• How does Teleperformance ensure the well-being of content moderators who may be exposed to sensitive or disturbing content?
• What opportunities are there for professional development and career growth within the content moderation team and the broader organization?
• How does Teleperformance collaborate with clients to develop and implement effective content moderation strategies?
• What is the typical onboarding process for new content moderators, and how is training and support provided?
• How does Teleperformance foster a positive work environment and support work-life balance for employees working rotating shifts?

ASSUMPTION: These questions are designed to provide insight into the company's commitment to employee well-being, professional development, and overall work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your language skills, attention to detail, and any relevant experience in content moderation, customer service, or contact centers
• Prepare a cover letter that demonstrates your strong affinity for social media and enthusiasm for the role
• If applicable, prepare examples of your content moderation or customer service work to showcase your skills and abilities
• Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.