Italian Content Moderator - Barcelona

📌 Core Information

🔹 Job Title: Italian Content Moderator - Barcelona

🔹 Company: Teleperformance Spain

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: Full-time

🔹 Category: Customer Service & Support

🔹 Date Posted: July 10, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Ensuring a safe and positive user experience on a popular social media platform
• Collaborating with teams to improve moderation strategies
• Working in a dynamic, goal-driven environment
• Opportunity to grow within the company

ASSUMPTION: This role requires a strong affinity for social media and a keen eye for detail. Previous content moderation or customer service experience is a plus but not required.

📋 Key Responsibilities

✅ Review user-generated content to ensure compliance with guidelines

✅ Monitor platforms for inappropriate or harmful material and take necessary actions

✅ Collaborate with teams to improve moderation strategies and ensure a safe user environment

ASSUMPTION: The role may involve exposure to sensitive content, requiring resilience and emotional intelligence.

🎯 Required Qualifications

Education: Completed studies (ESO/High School or higher)

Experience: No specific experience required

Required Skills:

• C2 level of Italian and advanced English
• Strong affinity for social media
• Goal-driven and proactive

Preferred Skills:

• Content moderation, customer service, or contact center experience

ASSUMPTION: While not explicitly stated, it's assumed that applicants should have strong communication skills in both Italian and English, as well as the ability to work effectively in a team environment.

💰 Compensation & Benefits

Salary Range: €18,000 - €22,000 per year (Estimated based on industry standards for entry-level content moderator roles in Barcelona)

Benefits:

• Health Insurance Discount
• Wellness Programs
• Initial training and ongoing coaching

Working Hours: 38.5 hours per week, Monday to Sunday, with fixed working hours and 2 days off per week. Shifts: Morning (08:00-16:00) or Afternoon (16:00-00:00)

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on individual performance and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: Teleperformance is a global leader in digitally-powered business services, supporting the world’s best brands in streamlining their business in meaningful and sustainable ways.

Company Size: Teleperformance has over 10,000 employees worldwide, providing a large network of opportunities for professional growth.

Founded: Teleperformance was founded in 1978 and has since grown into a global company with a strong presence in Europe, Asia, and Latin America.

Company Description:

• Teleperformance offers a wide range of services, including customer experience, digital solutions, and back-office services.
• The company is committed to supporting its communities, clients, and the environment through sustainable business practices.
• Teleperformance fosters a culture of diversity, inclusion, and collaboration.

Company Specialties:

• Omnichannel customer experience
• Rightshore delivery model
• Analytics solutions
• Digital solutions
• Social media management

Company Website: http://www.tp.com

ASSUMPTION: Teleperformance's global presence and diverse range of services offer opportunities for career growth and development.

📊 Role Analysis

Career Level: Entry-level to mid-level, with opportunities for growth within the company

Reporting Structure: This role reports directly to the Content Moderation Team Lead

Work Arrangement: On-site, with fixed working hours and 2 days off per week

Growth Opportunities:

• Progression to team lead or management roles
• Expansion into other areas of customer experience or digital solutions
• International opportunities within the Teleperformance network

ASSUMPTION: Successful candidates will have the opportunity to grow within the company, given Teleperformance's large network and diverse range of services.

🌍 Location & Work Environment

Office Type: On-site, with a modern and collaborative work environment

Office Location(s): Barcelona, Catalonia, Spain

Geographic Context:

• Barcelona is a vibrant, multicultural city with a strong focus on technology and innovation
• The city offers a high quality of life, with a mild Mediterranean climate and a rich cultural scene
• Barcelona is well-connected by public transportation, making it easy to commute to the office

Work Schedule: Fixed working hours, with 2 days off per week

ASSUMPTION: The on-site work environment at Teleperformance Barcelona fosters collaboration and innovation, with a strong focus on employee well-being.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video interview to assess language skills and cultural fit
• On-site interview with the hiring manager and team members
• Background check and onboarding

Key Assessment Areas:

• Language proficiency in Italian and English
• Attention to detail and content moderation skills
• Cultural awareness and emotional intelligence
• Goal-driven mindset and ability to work in a team

Application Tips:

• Highlight any relevant experience in content moderation, customer service, or social media management
• Tailor your resume and cover letter to emphasize your language skills and cultural awareness
• Prepare for the interview by researching Teleperformance's services and values

ATS Keywords: Content Moderation, Social Media, Italian, English, Customer Service, Teamwork, Goal-driven, Proactive

ASSUMPTION: The application process may vary depending on the volume of applicants and the specific needs of the hiring team.

🛠️ Tools & Technologies

• Social media platforms (e.g., Facebook, Instagram, Twitter)
• Content moderation tools and software
• Collaboration and communication platforms (e.g., Slack, Microsoft Teams)

ASSUMPTION: The specific tools and technologies used may vary depending on the client and the project.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity
• Excellence
• Responsibility
• Diversity

Work Style:

• Collaborative and team-oriented
• Goal-driven and proactive
• Adaptable and resilient

Self-Assessment Questions:

• Do you have a strong affinity for social media and a keen eye for detail?
• Are you comfortable working in a dynamic, goal-driven environment?
• Do you have strong communication skills in both Italian and English?

ASSUMPTION: Successful candidates will demonstrate a strong cultural fit with Teleperformance's values and work style.

⚠️ Potential Challenges

• Exposure to sensitive content may require emotional resilience
• Working non-standard hours may impact work-life balance
• Language proficiency in both Italian and English is required
• The role may involve repetitive tasks, requiring strong attention to detail

ASSUMPTION: These challenges can be mitigated through proper training, support, and a focus on employee well-being.

📈 Similar Roles Comparison

• This role is similar to other content moderator positions, but may offer more opportunities for growth within the company
• Teleperformance's global presence and diverse range of services set it apart from other companies in the industry
• This role may offer more stability and long-term growth opportunities compared to freelance or contract content moderator positions

ASSUMPTION: While this role shares similarities with other content moderator positions, Teleperformance's unique culture and global presence make it a strong choice for candidates seeking long-term growth opportunities.

📝 Sample Projects

• Moderating user-generated content on a popular social media platform
• Collaborating with teams to improve moderation strategies and ensure a safe user environment
• Assisting users with content-related issues and providing customer support

ASSUMPTION: These sample projects are representative of the day-to-day responsibilities of the Italian Content Moderator role at Teleperformance.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by content moderators in this role?
• How does Teleperformance support the well-being of its employees, particularly those exposed to sensitive content?
• What opportunities are there for growth and development within the company?
• How does Teleperformance ensure a safe and positive user experience on its client's platforms?
• What is the work-life balance like for employees in this role?

ASSUMPTION: Asking these questions will help candidates better understand the role, the company culture, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your language skills and cultural awareness
• Prepare for the interview by researching Teleperformance's services and values
• Follow up with the hiring manager after the interview to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.